10 complaints reported

2021 Kia Soul UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
10
Crashes
1
Fires
1
Injuries
0

Complaint Timeline

Chronological view of owner reports

Oct 2025

Paint is peeling on the roof of my 2021 Kia Soul - for no reason. I have read that other KIA owners have this problem and Kia is not taking responsibility for this.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Sep 2025
Sep 2025

When initially finding out about the recall I attempted to schedule an appointment to have it fixed. Unfortunately, I was told by someone at Kia of North Austin that the recall was no longer open and was unaware until now that there is in fact an open recall for my vehicle.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Sep 2025
Aug 2024

My car kept on breaking down and it happened twice. When i contacted the Kia customer service, they told me the wait time until i can get the car ready is about 2 months and until then im gonna have to either rent a car that they would pay $44 for, which is clearly not enough. I need to get to places, job and school. How am i supposed to afford for this or do anything about it. I want my car fixed and its also covered under the warranty since i bought it in 2021.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Aug 2024
Jun 2022 Fire

On May 15, 2022 my house burned and all my belongings and the home were a total loss. The fire origination specialist brought in by my homeowners Insurance Company reported the back left of the garage was the origination spot and that my 2021 Kia Soul was parked face in on the left side of the garage. The car was charred and the Chrysler 300 parked next to it was also damaged but recognizable. The Kia had been unused for 24 hours plus. Both the auto and home owners insurance companies are investigating the Kia as the source at a salvage company in Lumberton, NC.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: May 2022
Jun 2022

After stopping on a grade and after the engine shuts off, and you take your foot off the accelerator pedal to move forward, there is a lengthy pause (sometimes) before the engine restarts and proceeds forward. If there is a vehicle behind you it can be unnerving and if they are real close it could cause an accident. I had the dealer check it and they could not find any service bulletins on that issue. This has happened on multiple occasions.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2022
Oct 2021

I put my car in park, turned off my car, and it lit up with an alarm saying that my car was not in park. It doesn't happen every time but it has happened twice.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2021
Oct 2021

Over the course of 24 hours car would not accelerate when depressing the pedal, although the engine was revving. This occurred 3 times at intersections when the car was stopped at a light. The car only has 3,500 miles on in it; it was purchased in April 2021. On the way to the dealer it was also bucking and stuttering. Very concerned about the safety of the car.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Aug 2021
Sep 2021

Car was stolen using a known design flaw. Now both of my cars are in the shop because of this

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Sep 2021
Jun 2021

My vehicle has stalled several times. I was speeding up to merge on the freeway, pressed my foot hard on the gas, it went slow and a lot of smoke came from the back of the vehicle. I took my vehicle to a Kia dealership and was told that has nothing to do with the recall. I was there less than 30 minutes and feel like my issues were not taken seriously.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jun 2021
Apr 2021 Crash

The Plastic Ignition Switch for my vehicle is an invitation to steal my car. Which is exactly what happened. I could have been harmed had I seen this happening. Many people on the streets of Milwaukee could have been harmed as well, because my stolen vehicle ended up in a Police car chase and caused almost $9,000 worth of damage. Kia knows this is happening to their customers. This component have been inspected by the police and insurance company. Their was no warnings of this known problem with the ignition. I would not have bought that problem. I wasn't aware of this until my car was stolen. This is not fair and something should be done. People could die because so many of these Kia car thefts end up in a Police Chase through the City. Also, I could have been hijacked or worse. This is not a safe car to be on the road.

Type: Vehicle, Vehicle: 2021 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2021

Trend Over Time

Complaints by year

Quick Summary

The 2021 Kia Soul has 10 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.