2019 Lincoln Nautilus POWER TRAIN,ENGINE

I brought my Lincoln Nautilus to an authorized Lincoln dealership due to a serious transmission issue. The dealer kept the vehicle for four days, diagnosed a potential transmission failure, and told me that the transmission could “blow.” However, they returned the car to me unrepaired and admitted they could not fix it anytime soon. The reason: the dealership has only one transmission technician, and that person is currently working through a backlog of transmission jobs from March. My vehicle — with a known safety risk — was effectively placed at the back of a months-long line, with no estimated repair date. I contacted Lincoln Concierge, who opened a case but informed me there was “nothing they could do.” I now have a car that is unsafe to drive due to a transmission issue that the manufacturer and dealership both acknowledge but are unable to address in a timely or safe manner. This presents a serious safety risk. A transmission failure while driving could result in loss of control, sudden deceleration, or breakdown in active traffic. I am requesting that NHTSA investigate this issue as a systemic safety failure — both in terms of the defect itself and Lincoln’s inability to service it promptly.

MY CAR HAD BEEN IN TWICE FOR REPAIR AND COMPUTER SOFTWARE UPDATE. I WAS ROUNDING A CORNER AND THE ENGINE SHIFTED INTO NEUTRAL, STOPPING THE CAR. THE PRECOLLISION AID WAS DISABLED. LUCKILY NO ONE WAS BEHIND ME OR THEY WOULD HAVE PLOWED INTO MY CAR.

TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE THE CONTACT WAS INFORMED THAT THE DEALER WAS WAITING FOR A PART TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN IN THE DEALER'S POSSESSION FOR CLOSE TO A MONTH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A MANAGER WOULD CALL BACK. THE CONTACT HAD NOT HEARD BACK FROM A MANAGER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000.