2015 Mazda CX-5 Structure

The contact called on behalf of his daughter who owns a 2015 Mazda CX5. The contact stated that while his daughter was loading groceries in the trunk, the liftgate dropped unexpectedly and the corner of the liftgate hit her in the head, causing a laceration. The contact's daughter was taken to urgent care where she was informed that she had sustained a laceration and three staples were put on the laceration. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V644000 (Structure); however, the recall remedy failed to resolve the safety issue. The manufacturer was notified of the failure and informed the contact that the recall repair was one-time free of charge and they were not obligated to repair additional failures. The failure mileage was approximately 103,000.

MY LIFT GATE FAILED AND SLAMMED SHUT. NOW, THE LIFT GATE IS NEARLY IMPOSSIBLE FOR ME TO OPEN AND I HAVE TO HOLD THE LIFT GATE OPEN MYSELF. OTHERWISE IT SLAMS SHUT. LUCKILY WHEN THIS HAPPENED I WAS NOT DIRECTLY UNDERNEATH THE LIFT GATE, I HAD FREE HANDS AND REACTED QUICKLY ENOUGH TO CATCH IT. I DID HAVE THE LIFT GATE SUPPORTS REPLACED ALREADY ON JULY 1, 2017 AS A RESULT OF THE RECALL 16V644000, BUT IT APPEARS THE REPLACEMENT PARTS ALSO HAD THE ISSUE. THIS IS DANGEROUS, AND A LITTLE OVER ONE YEAR IS NOT AN APPROPRIATE LIFETIME FOR THESE SUPPORTS GIVEN THE POTENTIAL RISK. THE VEHICLE WAS PARKED.

DRIVING DOWN THE HIGHWAY AND HEARD A LOUD BOOM SOUND. NEXT THING I KNOW, PIECES OF THE SUNROOF START FLYING OFF THE CAR. NOTHING WAS AROUND THE CAR AND NOTHING HIT THE CAR. THE ONLY DAMAGE WAS TO THE SUNROOF GLASS AND THE GLASS WAS BUBBLED OUT, NOT IN LIKE YOU WOULD EXPECT IF SOMETHING HIT IT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE JIM MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WINDSHIELD GOT THE L-SHAPED CRACK AT THE TOP. NO STONE CHIP, THE CRACK APPEARED WHILE THE CAR WAS STATIONARY, WE WATCHED IT HAPPENED FROM THE BENCH IN A PARK ACROSS.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GALTIN MAZDA OF NORTH HILL, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ASHVILLE NC MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I GOT THE RECALL INFORMATION ABOUT REPLACING THE LIFT GATE STAY DAMPERS IN OCT., 2016. MORE THAN 8 MONTHS PAST, THE DEALER IN DENVER ON ARAPAHOE ROAD STILL TELLS ME THE PART FOR REPLACING IS NOT AVAILABLE CURRENTLY. MAY I KNOW WHAT IS A REASONABLE AMOUNT OF TIME TO COMPLETE THIS KIND OF RECALLS USUALLY?

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE AND THERE WAS NO KNOWN ESTIMATED TIME OF ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. BOB KING KIA/MAZDA DEALER OF WINSTON SALEM, NORTH CAROLINA STATED THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/13/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX5. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE; HOWEVER, THE CONTACT COULD NOT SPEAK WITH A REPRESENTATIVE. THE CONTACT STATED THAT THE MANUFACTURER LEFT A VOICE MESSAGE STATING THAT THEY WERE IN A MEETING. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY FELL AND STRUCK THE CONTACT'S DAUGHTER IN THE HEAD. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE THE VEHICLE WAS STATIONARY, THE CHROME ON THE EXTERIOR VENTS SHINED INTO THE SIDE VIEW MIRROR AND CAUSED A GLARE THAT OBSTRUCTED THE CONTACT'S VISION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,100. THE VIN WAS NOT AVAILABLE.

I WAS PARKING MY CAR IN THE GARAGE LAST NIGHT, WHEN I NOTICED A FRACTURE LINE PROPAGATING FROM THE BASE OF THE WINDSHIELD (ABOUT 6 INCHES LONG). IN MY ENTIRE HISTORY OF DRIVING I HAVE NEVER SEEN THIS WITH A VEHICLE. THERE WAS NO STONE CHIP OR INDENTATION. JUST A FRACTURE LINE. BY THE NEXT DAY WHEN I GOT INTO MY CAR, THE FRACTURE LINE HAD SPREAD ACROSS THE WINDSHIELD. MAZDA CLAIMS HIGH SAFETY RATING, BUT THIS IS A MANUFACTURE ERROR AND POOR/THIN GLASS QUALITY. THE DEALERSHIP WAS TRYING TO ARGUE AND NOT TAKE RESPONSIBILITY. THIS IS A MAJOR SAFETY ISSUE! I AM ESCALATING THIS COMPLAINT WITH MAZDA. AT THE MOMENT, I HAVE NOT HEARD BACK. *TR