2019 Mazda CX-5 Electrical System

The touchscreen digitizer on the Mazda Connect infotainment system has developed a known defect causing constant phantom/ghost touch inputs. The screen registers random touches without any physical contact, causing the system to navigate through menus, change vehicle settings (including safety-related settings such as blind spot monitoring and heads-up display), exit navigation mid-route, change radio stations, and initiate phone calls to contacts without driver input while connected to Apple CarPlay. This is a significant driver distraction and safety hazard. When the system begins making random inputs, the driver must divert attention from the road to attempt to regain control of the infotainment system or end unintended phone calls. The issue occurs most frequently when the vehicle is stopped or at low speeds but also affects the system while driving. This is a well-documented hardware defect affecting 2017-2020 CX-5 models, acknowledged by Mazda under TSB 09-003/22. The cause is a failing touchscreen digitizer, not a software issue. Mazda has not issued a formal recall despite widespread reports. The component is available for inspection upon request. The vehicle has not yet been inspected by a dealer for this specific issue. No warning lamps or messages preceded the failure — the phantom touch inputs developed gradually and have worsened to the point that the infotainment system is nearly unusable. Current mileage is approximately 60,000-80,000 miles.

Summary of Issue: The infotainment system in my 2019 Mazda CX-5 has been malfunctioning for a long period of time, and the issue has now escalated to the point where the system is unsafe and distracting while driving. Details: The infotainment screen intermittently “ghosts” and activates functions on its own—clicking through menus, changing settings, and moving erratically without any driver input. The system has also frozen and rebooted while the vehicle is in motion. This creates a serious distraction and safety concern. I previously reported this issue to the dealership, where they attempted a reset and told me to come back if the problem returned. The issue persisted and worsened. I recently returned, and the dealership diagnosed a communication failure between the CMU and the infotainment screen. However, they cannot identify any cause, and the screen itself has no physical damage and has never been struck. Mazda has declined to cover this under warranty, even though this appears to be an internal failure of components that should not fail at this mileage. Additionally, infotainment failures in Mazda vehicles have been the subject of prior complaints and service bulletins. Safety Concern: The malfunction causes the screen to operate unpredictably while driving, which distracts from the road and creates a risk of an accident. Because the system controls access to vehicle settings, Bluetooth, audio, navigation, and backup camera interfaces, the failure presents a potential safety defect. Requested Action: I am requesting that NHTSA investigate whether this infotainment / CMU communication failure is a broader defect affecting 2019 Mazda CX-5 vehicles, as dealerships cannot identify the cause and the failure poses a clear distraction hazard.

While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous.

This is a complete electrical system failure. My screen continues scroll All Systems fails. At least it is not draining the battery again. I have had to replace the battery 2 times in the last 6 months. Maybe CarMax sold me a "lemon". . I received a recall notice, however when I spoke with the service department at the Bob Mazda dealership in Carlsbad and they told me that the recall on my vehicle is closed. I can come in for repairs, but at my own expense. I have only owned this vehicle for 6 months in which 2 months I was in the hospital recovering from a major surgery. When I get in my car and start it, if it starts the "blue" light is on every time, which is apparently Thermostat. After about 20 minutes or so the light turns off, sometimes 30 minutes. The next part is the scrolling malfunctions. It lists about everything on the car. I am [XXX] and live in Baja. I live in a very safe, gated with a security guard neighborhood, however I am scared of going any due to my car issues and being stranded. I also really need to cross the border to see my doctor but I am afraid. When you have to replace 2 batteries in 6 months and I have only driven under 5,000 since I purchased the car. Mazda needs to make me whole. My car also only has 24,000 and when I bought it had20,000 miles. There is something seriously wrong, actually multiple things are wrong with my 2019 Mazda. A person should never be afraid to get in the vehicle due to safety issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Infotainment screen malfunctions, pressing buttons by itself.

Infotainment Issue (Ghost Touch Issue). Mazda has been experiencing problems with the Infotainment Issue (all around the globe.. I am located in Mexico. Not sure if this channel is the right way to ask for help outside the USA); in different models such as Mazda 3, CX5, etc. My Mazda CX5 is a 2019 year model with only 10,000 miles. The "Ghost Touch Issue" started just after the 3 year warranty expired. I have the extended warranty but Mazda just confirmed this issue is not covered anymore and I need to pay approximately $1,000 US Dlls to fix the issue (and only 3 months warranty... recommendation not to park the car under the sun which for me is ridiculous). This "Ghost Touch Issue is more than an annoyance. IT IS DANGEROUS. The vehicle itself says not to play with the system while driving. When the volume goes to max suddenly on the radio and channels or worse, settings suddenly change beeping with each change (this issue causes music stations to skip around back and forth, unattended phone calls, etc); and IT IS IMPOSSIBLE NOT TO BE DISTRACTED. I got involved in a "small" car accident in 2013 due to a distraction while driving due to this crazy "ghost infotainment issue" on my vehicle. Mazda is aware of this issue and issued a service bulletin for 2014-2016 Mazda 3´s to have the screen fixed for no cost. What Mazda is waiting for to fix-make a recall and fix the issue at once? As outlined before this is a Manufacturer issue and they need to get accountable of this. Thanks in advance for your follow up and attention.

The INFO touchscreen randomly activates itself (the commonly reported "ghost screen" problem that occurs due to defective coating on touchscreen) which cause settings and selections to change uncontrollably, including placing phone calls, etc. This is very distracting and hazardous for this to randomly happen while operating the vehicle.

The video display board does not work properly. It randomly changes settings while driving and is very distracting and does not allow the GPS to work properly. It changes radio and display settings and any setting prev set. It cycles through them and randomly changes them The dealer (Kings Mazda in Cincinnati Ohio) stated that this is happening frequently in Mazdas and will cost over $400 for an after market fix and over $1000 for a Mazda fix. It is VERY distracting while driving

The display screen appears to initiate "ghost actions". It will change songs, put phone calls on mute/hang up, change display settings etc. on its own. I looked this issue up online and it seems to be very common with 2017 and newer Mazdas. I took it to the Mazda dealership and they wanted to charge me $150 for a diagnosis and another $500 for a screen repair. I decided not to do it because all of the threads online stated that this didn't fix the issue so no diagnosis was made. It doesn't put me at extreme risk but it is very distracting when I am using maps or CarPlay.

The infotainment screen is malfunctioning and acts on it own. Random parts of the screen are touched on its own creating a lot of distractions. Examples are changing of screens, settings, ending my navigation, calling contacts etcetera. This is a huge safety hazard and Mazda dealerships are charging for diagnosis for a commonly known issue, claiming the cause is unknown, despite numerous posts and threads online linking this to a screen delaminiation issue.

The electrical system malfunctions repeatedly. The volume on the navigation will set to maximum by itself. This is alarming and poses a safety risk. It also randomly texts people detailed location information of the driver. This is a safety risk for minors and people in abusive relationships or with a PFA order. It appears to be a common problem with this car.

Just as the recall issued for the 2014-2016 the Mazda Connect Touch Screen continues to be an issue for most owners with this Infosystem. Mine for two years since I bought it will do the “ghost touch” on its own, literally operating on its own. My settings change on their own, doing such things as the volume on its own going from a normal tone to blasting, causing such alarm that I’ve nearly gone off the road. My back up screen brightness changes on its own, causing a real safety concern of running into something or someone. This is just two examples…all of the functions go “haywire” and just change at any unexpected time. This issue can be seen over and over online by Mazda owners. And I’ve reached out to Mazda themselves who state they are not aware of any issue, yet the dealerships are well aware of this dangerous issue and quickly know exactly what the issue is when you explain what the car is doing and let you know that for $1200 they can replace the info system. I just don’t see how they can have this issue since at least 2014 and continue to sell cars with the same issue a recall was issued for. It’s so dangerous.

There is a known “ghost touch” issue with this vehicle. I did not realize that until recently but the infotainment screen will randomly activate when at low speeds and/or stopped. This has caused distractions while driving as sometimes it will actually initiate phone calls on its own. Mazda has a technical service bulletin on this but has issued no recall

Power folding mirrors do not fully close or extend during wet weather. This leaves the side mirrors visibility obstructed and could cause accident. This is a known issue and a recall should be immediately issued to remedy this dangerous defective part. Mazda technical service bulletin 09-011/20

The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center.

The Infotainment System has consistent "ghost touching". Not only is this a distraction while trying to drive it is changing the safety settings and display settings available in within the system such as ADAS settings and MPH\KMH speedometer options. Other less-severe options are consistently changed as well such as navigation volume etc. The problem is easy to reproduce, just need to start the car. I just paid $300 for a full replacement of the screen from Mazda, along with an update and the problem not only persists but is worse. The problem got progressively worse but there were no light indicators etc.

The contact owns a 2019 Mazda CX-5. The contact stated while driving at approximately 20mph the vehicle would brake suddenly. Which resulted in the contact sustaining whiplash and sought medical treatment. The contact stated Brake warning message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 35,000. The VIN was not available.

2019 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO DISPLAYS ON VEHICLE CONSUMER STATES THAT THE DISPLAYS ARE TOO TO SMALL AND NOT LEGIBLE. *LD *JS

ALL LIGHTS AND GAUGES TURN OFF AND DISABLE, INCLUDING: APPLE CAR PLAY, NAVIGATION, AUDIO, AIR CONDITIONING, BLUETOOTH, SENSORS, AND ALL GAGES IN THE DASH--

IT WAS 17 DEGREES OUT AND THE FRONT WINDOWS WOULD NOT ROLL DOWN. THEY WERE NOT LOCKED. WHEN IT GOT IT INTO MY WARM GARAGE AND I LET IT WARM UP (NOT RUNNING) FOR 15 MINUTES, THEY ROLLED DOWN. I HAVE HAD THE CAR A MONTH AND THIS IS THE COLDEST ITS BEEN SINCE I'VE HAD IT. I WAS AT A DRIVE THRU IN PARK WHEN THEY WOULD NOT ROLL DOWN.

SIGNIFICANT SAFETY ISSUE--THE ENTIRE MIDDLE SCREEN GOES BLANK, ALL ACCESS TO APPLE CAR PLAY STOPS, INCLUDING NAVIGATION, PHONE, TEXT, ETC. THE PHONE GOES BLANK. MUST PULL OVER AND THE HEAD UNIT WILL RESTART.TWICE AT DEALER FOR SAME ISSUES. THEY HAVE REPLACED PARTS, BUT STILL SAME PROBLEM.

SIGNIFICANT SAFETY ISSUE--THE ENTIRE DASH AND MIDDLE SCREEN GOES BLACK, ALL MUSIC STOPS PLAYING, THE APPLE CARE PLAY DOESN'T WORK, ATTACHED IPHONE SOMETIMES GOES BLANK. MUST PULL OVER AND RESTART THE VEHICLE. PREVIOUSLY AT MAZDA OF OREM (UTAH) FOR RECALL AND THIS SAME ISSUE. RETURNED TODAY--9/1 8/19, DEALER NO IDEA WHY SCREENS SHUTTING OFF. HAPPENS WITHOUT NOTICE OF PROVOCATION. SIGNIFICANT SAFETY ISSUE,