2017 Mazda Mazda3 Electrical System

Repeated instances of the Mazda Infotainment system making changes randomly without any user input while driving. Repeated instances of the navigation system freezing, going black, rebooting while driving.

The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.

My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G NHTSA Recall Number 23V-487 Recall StatusRecall Incomplete, remedy not yet available

The rearview camera is flickering and sometimes does not work at all. The NTSA recall 23V-487 (manufacturer number 6023G) is issued for that problem back in July 2023. However as of today, 7 months later, the recall is not implemented and the dealer refuses to fix the issue saying that the recall is still not incomplete. This is safety hazard which continues for 7 months and should be fixed ASAP.

Screen has delamination causing it to have a "ghost touch" it will randomly change stations, change volume, try to make calls and click random buttons. It does all this without having been touched, this has occurred multiple times while driving causing a distraction that could eventually result in a wreck.

When stopped at a light or parked, the Mazda touchscreen continually has “ghost” touches which will randomly select on screen items repeatedly and consistently similar to the issue that Mazda issued a recall for its 2014-2016 models. The touchscreen will make noises when this happens distracting me from focusing on the road. This issue has not been confirmed by the dealer for my specific car, but is available to be inspected. There is no warning when this failure happens and seems to be random. This first started happening 3 or so months ago

The contact owns a 2017 Mazda Mazda3. The contact stated while depressing the brake pedal, the instrument panel display was intermittently inoperable. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the instrument panel to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was 40,000.

TL* THE CONTACT OWNS A 2017 MAZDA MAZDA3. THE CONTACT STATE THAT WHILE DRIVING AT VARIOUS SPEEDS THE ENTERTAINMENT SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ROYAL MOORE MAZDA 1380 SE RIVER RD, HILLSBORO, OR 97123 (503) 648-1153, HOWEVER THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

WHEN STARTING THE CAR SMART CITY BRAKE AMBER WARNING LIGHT AND SMART CITY AMBER FAULT LIGHT WILL SOMETIMES APPEAR ON THE DASH AFTER CAR SITS IN HOT SUN AND REMAIN ON AFTER CAR IS STARTED AND IS BEING DRIVEN. THE WARNING LIGHTS MAY OR MAY NOT DISAPPEAR WHILE THE CAR IS BEING DRIVEN. THE FIRST TIME THIS OCCURRED WAS SOON AFTER PURCHASING THE CAR MAY 25, 2017. THE DEALER SERVICE DEPARTMENT WAS NOTIFIED AND AFTER INVESTIGATING REPLACED THE FORWARD SENSING CAMERA (FSC) AND PERFORMED A DYNAMIC AIMING PROCEDURE SYSTEM OPERATION. NO FURTHER SIMILAR PROBLEM WAS ENCOUNTERED UNTIL MAY, 2018. THE DEALER SERVICE DEPARTMENT WAS AGAIN NOTIFIED OF THE REPEAT PROBLEM. AFTER AGAIN INVESTIGATING THE PROBLEM THE SERVICE DEPARTMENT INFORMED ME "....THE FSC CANNOT OPERATE NORMALLY DUE TO HIGH TEMPERATURES, THE SYSTEM FUNCTIONS RELATED TO THE FSC ARE TEMPORARILY STOPPED AND THE WARNING LIGHTS ARE DISPLAYED. HOWEVER, THIS DOES NOT A INDICATE A MALFUNCTION." TSB15-006/17 (NHTSA ID:101234390) WAS CITED. ADDITIONAL WRITTEN INFORMATION FROM MAZDA WAS ALSO SUPPLIED BY THE DEALER SERVICE DEPARTMENT WHICH STATED "THE WARNING LIGHTS WILL TURN OFF WHEN THE FSC COOLS DOWN BY TURNING ON THE AIR CONDITIONER OR PARKING IN THE SHADE" ALL OF THE ABOVE INFORMATION INDICATES THE SYSTEM FUNCTIONS RELATED TO THE FSC ARE TEMPORARILY STOPPED BUT THERE IS NO MALFUNCTION AND THE SYSTEM NEEDS TO BE COOLED DOWN. THIS MAYBE TRUE BUT IS IT ALWAYS TRUE OR IS IT A SAFETY HAZARD MALFUNCTION DUE TO FAILURE OF THE FSC FOR A REASON OTHER THAN A HEAT. COPIES OF THE REPAIR INVOICES CAN BE MAILED TO YOU IF NEEDED.