2008 Mercedes-Benz C-Class STEERING,ELECTRICAL SYSTEM

The contact owns a 2008 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that a message to remove the ignition key was displayed. The vehicle was driven to the residence. The contact stated that later, while starting the vehicle, the vehicle failed to start as intended. In addition, the contact stated the steering wheel had seized. The contact inspected the battery and determined there was no failure with the battery. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was requested to pay a diagnostic fee and declined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 90,000.

The ESL system malfunction causes either steering lock or ignition switch to fail resulting in a failure to start the vehicle creating safety issues and a failure to reach safe destination. This problem is reported to be an extremely common issue in the Mercedes Benz W204 C-Class models.

All of a sudden, the car would not start and inserting the key and turning doesn't do anything. Turns out that like many other folks, the Electronic Steering Lock module is faulty and preventing the car from starting. Found out that only the dealer can fix it and mercedes provides the replacement part. The cost is unaffordable at $2200 from the dealer and the part is back ordered and won't be available for approximately 2 months. This is completely unacceptable and mercedes should prioritize and fix this issue as a safety issue with a recall since it completely makes the car non-driveable and nobody but the dealer can fix this, which allows the dealer to charge any amount they like.

I TOOK MY CAR TO THE MERCEDES DEALERSHIP FOR AN ALIGNMENT. IT IS A 2008 C300 SERIES. AFTER THEY CALLED AND SAID IT WAS DONE THEY SAID THAT THE ESL MECHANISM LOCKED UP IN THE CAR AND COMPLETELY FAILED. TO THIS POINT I HAVE NEVER HAD AN ISSUE WITH THIS CAR, AND I HAVE NEVER HAD IT FAIL. NOW THEY ARE TELLING ME THAT IT JUST HAPPENS TO BE ONE OF THE WORST PARTS THAT THEY HAVE TO REPAIR NOTORIOUSLY IN THESE CARS. SO I CALLED TWO OTHER DEALERSHIPS OF THE SAME BUILD TWO OTHER MERCEDES DEALERSHIPS TOLD ME THE SAME THING. I LOOKED UP IN THE BLOG SYSTEM AND FOUND IN THE NATIONAL SAFETY RECORDS THAT NUMEROUS PEOPLE HAVE HAD THE SAME COMPLAINT AND THEY HAVE ALL BEEN FILED. WHY ARE WE NOT STARTING A RECALL ON THIS BECAUSE TO GET MY CAR BACK WHAT WAS SUPPOSED TO BE $167 IS NOW 1,267.00 THIS IS QUITE A JUMP FOR A CAR I HAVE NEVER HAD THIS ISSUE WITH. THEY INSISTED THAT THERE IS NOTHING THAT CAN BE DONE TO REPAIR IT AND AS LIKELY AS IT IS IT WAS BOUND TO HAPPEN AT ANY TIME. SO MY COMPLAINT IS WHAT DO I NEED TO DO TO START A RECALL ON THIS ITEM. I HAVE A HARD TIME WITH ALL OF THE SAME PARTS GOING BAD AND DEALERSHIP PARTIES ALSO TELLING US THESE ARE BAD PARTS BUT I RECALL HAS NOT BEEN INITIATED. BUT OTHER ANCILLARY ISSUES HAVE BEEN RECALLED THAT ARE LITTLE TO NO IMPORTANCE HOWEVER THIS ONE AT ANY GIVEN MOMENT CAN LOCK UP YOUR STEERING WHEEL AND COULD POTENTIAL HE CAUSE AN ACCIDENT. IS WHAT TWO DEALERSHIPS TOLD ME OF COURSE THE ONE THAT I AM GETTING REPAIRED WOULD NOT ADMIT THAT. PLEASE HELP US GET A RECALL ON THIS WE ARE AT YOUR MERCY FOR THE SAFETY OF OUR FAMILIES DRIVING A MERCEDES-BENZ CAR.

ELECTRICAL FAULT IN 2008 C300 MERCEDES IN FRONT SAM MODULE HAS WATER INTRUSION FROM WINDSHIELD WATER DRAIN NEXT TO DRIVER SIDE FUSE PANEL/ SAM. WATER INTRUSION CAUSED CUSTOMERS VEHICLE TO DIE WHILE DRIVING AND CAUSED ESL STEERING LOCK TO LOCK STEERING COLUMN AND IGNITION KEY ESI TO LOSE COMMUNICATION WITH LOW VOLTAGE CODES. DASH INSTRUMENT CLUSTER ONLY COMES ON WHEN OPENING THE DOOR AND BCM BECOMES ACTIVE. NO RESPONSE FROM IGNITION AND DRIVER ALMOST LOST CONTROL OF VEHICLE WHEN STEERING LOCKED DURING MALFUNCTION/ POWER PROBLEMS. DRIVER HAD VEHICLE TOWED WITH STEERING LOCKED IN A LEFT TURN. ESM[EWM] - ELECTRONIC SELECTOR MODULE(N15/5) 1 PROBLEMS EXIST 1.U016800 COMMUNICATION WITH THE ELECTRONIC IGNITION LOCK HAS A MALFUNCTION. EZS - ELECTRONIC IGNITION LOCK(N73) 2 PROBLEMS EXIST 1.A10D00 THE POWER SUPPLY IS TOO LOW._ 2.C14600 COMMUNICATION WITH THE CENTRAL GATEWAY HAS A MALFUNCTION. DRIVER-SIDE SAM - FRONT SIGNAL ACQUISITION AND ACTUATION MODULE 7 PROBLEMS EXIST 1.B215F71 RELAY 1 ''CIRCUIT 15R'' HAS A MALFUNCTION.THE ACTUATOR IS BLOCKED. 2.B212171 RELAY 1 ''CIRCUIT 15'' HAS A MALFUNCTION.THE ACTUATOR IS BLOCKED. 3.B172B15 THE OUTPUT OF THE FRONT FOOTWELL ILLUMINATION HAS A MALFUNCTION.THERE IS A SHORT CIRCUIT TO POSITIVE OR AN OPEN CIRCUIT. 4.B179715 LEFT STANDING LIGHT 2 HAS A MALFUNCTION.THERE IS A SHORT CIRCUIT TO POSITIVE OR AN OPEN CIRCUIT. 5.B126231 A MAGNETIC INTERFERENCE FIELD WAS DETECTED. 6.B126322 CONTROL UNIT ''N10/1 (FRONT SAM CONTROL UNIT WITH FUSE AND RELAY MODULE)'' HAS RECEIVED NO LIN MESSAGE FROM COMPONENT ''COMPASS MODULE''. 7.B127A54 COMPONENT ''COMPASS MODULE'' IS NOT CALIBRATED. REAR SAM - REAR SIGNAL ACQUISITION AND ACTUATION MODULE 2 PROBLEMS EXIST 1.B182811 THE OUTPUT FOR REMOTE TRUNK OPENING HAS A MALFUNCTION.THERE IS A SHORT CIRCUIT TO GROUND. 2.U016800 COMMUNICATION WITH THE ELECTRONIC IGNITION LOCK HAS A MALFUNCTION.

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF SOUTH CHARLOTTE (950 N POLK ST, PINEVILLE, NC 28134, (704) 837-7955) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING SEIZED AND CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 142,017. *AS*JB

THE ELS WENT OUT . WHICH I'VE BEEN TOLD IS A VERY COMMON PROBLEM WITH THESE CARS BECAUSE OF THE DESIGN OF THE ELS

CAR WILL NOT START AFTER DIVING. POWER FROM BATTERY IS GOOD. DOOR STILL LOCK AND UNLOCK. THIS PARTICLUAF BRAND HAS ISSUE WITH ELECTRONIC STEERING LOCKING AND LEAVING CAR MOBILELESS. CANNOT PLACE CAR IN NEAUTRAL FOR TOWING.

TAKATA RECALL CAR IS COMPLETELY LOCKED UP SAYS REMOVE KEY FROM IGNITION, LEFT ME STRANDED SEEMS TO BE A COMMON ISSUE WITH THIS VEHICLE FAILURE WITH STEERING LOCK AND ESL

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C300. WHILE ATTEMPTING TO START THE VEHICLE, 'TAKE THE KEY OUT THE IGNITION' APPEARED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF BOSTON (259 MCGRATH HWY, SOMERVILLE, MA 02143, (617) 666-4100) AND REPAIRED, BUT THE CONTACT WAS NOT AWARE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,669.

STEERING WHEEL WILL LOCK DISABLING THE CAR FROM BEING STARTED .THE KEY WILL TURN BUT THE CAR WILL NOT START . GOOD THING IT WAS PARKED ON DRIVEWAY !WE ARE UNABLE TO MOVE THE CAR WHATSOEVER , SHIFT MECHANISM IS LOCKED AS WELL DISABLING THE MOVEMENT OF CAR

STEERING LOCK ISSUE. ENGINE DOES NOT CRANK AND CAR DOES NOT START. UPON INSERTING KEY, AN MESSAGE POPS UP ASKING TO REMOVE THE KEY. STEERING WHEEL IS LOCKED AND CAR STUCK IN PARK. DUE TO THE CONFIGURATION OF MY PARKING GARAGE AND THE FACT THAT THE STEERING WHEEL WAS LOCKED, IT TOOK ME SEVERAL DAYS AND 4 DIFFERENT TOW TRUCKS TO SUCCESSFULLY TOW THE CAR 1.5 MILES TO MY LOCAL MB DEALERSHIP. THE DIAGNOSIS AND REPAIR OF THE FAULTY STEERING LOCK, WHICH THE SERVICE ADVISOR SAYS HAPPENS ALL THE TIME WITH MY MODEL, TOOK AN ENTIRE WEEK. I WAS TOLD MB DOES NOT OFFER A LOANER CAR IN THIS SITUATION. ALL IN ALL, IT TOOK MY 2 WEEKS TO FINALLY GET MY CAR WORKING AGAIN. THE REPAIR WAS $1,200. ADD IN THE 4 TOW TRUCKS, AND 2 WEEKS OF RENTAL CAR AND THIS WAS EASILY A $2,000 ISSUE. MB SHOULD ISSUE A RECALL GIVEN THAT THIS ISSUE IS SO PREVALENT AND CLEARLY A FAULT WITH THE STEERING LOCK PART.

VEHICLE FAILED TO START/CRANK AFTER ONLY 28,000 MILES. CAUSE WAS A FAILED ESL (ELECTRONIC STEERING LOCK) PART OF THE ELECTRONIC THEFT SYSTEM THAT TIES WITH THE ELECTRONIC IGNITION SWITCH. THE FAILURE OF THIS PART DISABLES THE CAR AND IS UNUSABLE. THIS ISSUE WITH THIS MODEL, W204 - C-CLASS 300/350, HAS AN ABNORMAL AMOUNT OF REPORTS VIA MERCEDES BENZ INTERNET FORUMS ABOUT THIS VERY FAILURE. 13 PAGES WORTH ON ONE. GIVEN THE LOW AMOUNT OF MILES ON MY VEHICLE, THE FAILURE RATE SEEMS UNREASONABLY HIGH. THE PART FAILURE HAS NOTHING TO DO WITH THE USE/ABUSE OF THE VEHICLE.

VEHICLE PARKED AND LOCKED. WHEN I ATTEMPTED TO UNLOCK VEHICLE WITH REMOTE CONTROL, VEHICLE WOULD NOT UNLOCK. DOOR HAD TO BE OPENED MANUALLY WITH "KEY". WHEN ATTEMPTING TO START VEHICLE, NO WARNING LIGHTS WENT ON IN POSITION 2 AND CAR WOUD NOT START IN POSITION 3. TOWING COMPANY WAS CALLED. WAS UNABLE TO START VEHICLE. VEHICLE TOWED TO MBZ DEALER. DEALER CONFIRMED THAT THE ELECTRONIC IGNITION STEERING LOCK MALFUNCTIONED AND REQUIRED REPLACEMENT. REPLACEMENT COMPLETED.

ESL FAILED IN UNLOCKED POSITION, CAR WONT START.

ELECTRONIC STEERING LOCK (ESL) GOES OUT DAMAGED WITHOUT REASON, HAPPENED ALL OF A SUDDEN TO MY PARKED CAR. CAR SIMPLY WON'T ATTEMPT TO START AND STEERING HIS COMPLETELY LOCKED. ONLY OPTION IS TO TOW IT TO THE SHOP AND A VERY EXPENSIVE REPAIR FIX. THERE ARE THOUSANDS OF CASES ALREADY REGISTERED ON THIS AND IS A COMMON ISSUE WITH THIS PART USED IN MANY MERCEDES CARS.

THE STEERING WHEEL LOCKS UP AND WILL NOT MOVE. DEALERSHIP AND WEB STATE THIS IS A COMMON PROBLEM WITH THIS MODEL OF THE CAR AND THE EIS AND ESL SWITCHES NEED TO BE REMOVED AND REPLACED.

ORDINARY DAY AT MY JOB, GOT OFF AND WENT TO MY CAR AND PUT THE KEY IN LIGHTS IN THE INSTRUMENT CLUSTER CAME ON AND MESSAGE WAS " REMOVE THE KEY" TURN THE KEY TO ACCESSORY NOTHING HAPPENS, TURN IT ALL THE WAY TO START THE IGNITION NOTHING HAPPENS, THE VEHICLE IS STUCK IN PARK AND THERE IS NO WAY TO MOVE THE SHIFTER. AFTER A RESEARCH ONLINE AND FEW PHONE CALLS I FOUND OUT THAT THIS IS A VERY COMMON PROBLEM AMONG MERCEDES VEHICLES. I TOOK IT TO THE DEALER THEY DID DIAGNOSE IT FOR STEERING WHEEL LOCK AND QUOTED ME $1,300 FOR REPAIRS. I DO BELIEVE THIS SHOULD BE A RECALL OR AT LEASE MERCEDES-BENZ OF USA TAKE IT'S PART AND REIMBURSE THE PARTS SINCE IT'S A VERY COMMON PROBLEM. I'M NOT HAPPY AT ALL OF THE WAY THEY DEAL WITH THIS PROBLEM.

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. WHEN THE IGNITION KEY WAS INSERTED INTO THE IGNITION SWITCH, A CLICKING SOUND WAS HEARD AND THE STEERING WHEEL SEIZED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC STEERING WHEEL LOCK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2008 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK AND IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C350. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT THE IGNITION FAILED TO TURN OVER AND START. A WARNING INDICATOR TO REMOVE THE KEY APPEARED. IN ADDITION, THE STEERING WHEEL FAILED AND WOULD NOT TURN. THE VEHICLE WAS TOWED TO AN INDEPENDENT DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL STEERING LOCK MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DECLINED TO FILE A COMPLAINT UNTIL THE VEHICLE WAS DIAGNOSED BY A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. UPDATED 10/04/16*LJ THE CONSUMER STATED THE OLD PARTS AND REPAIR RECEIPT ARE AVAILABLE. UPDATED 10/13/16.*JB

2008 MERCEDES C300 WITH BAD ESL. COST TO FIX IS $1200. SEEMS LIKE THIS IS A KNOWN ISSUES WITH MERCEDES AS AN INTERNET SEARCH LEADS TO MANY OTHER WHO HAVE HAD THE SAME ISSUE. I PARKED THE CAR AT WORK, THEN WENT OUT SEVERAL HOURS LATER TO GO TO LUNCH AND IT WOULD NOT START. THERE WAS NO SOUND OF THE STARTER OR ANY OTHER NOISES WHEN TRYING TO START THE CAR. I THOUGHT IT WAS THE BATTERY, BUT ALL THE LIGHTS AND EVERYTHING ELSE ELECTRICAL WORKED ON THE CAR. JUST TO BE SAFE, TRIED TO JUMP THE CAR, BUT IT STILL DID NOT START. CAR WAS STUCK AND COULD NOT SHIFT IT INTO NEUTRAL. HAD TO CALL A TOW TRUCK TO GET IT TOWED MY LOCAL MBZ DEALER. TURNS OUT IT HAS A BAD ESL.

AN HOUR AFTER PARKING THE VEHICLE, I WAS UNABLE TO START IT BACK UP. HAD IT TOWED TO THE DEALER AND DIAGNOSED WITH EIS/ESL FAILURE, AT A COST OF $1700 TO REPLACE. MERCEDES DISAVOWED ALL KNOWLEDGE OF THIS BEING A COMMON ISSUE, DESPITE HUNDREDS OF ONLINE COMPLAINTS TO THE CONTRARY. ALL SIGNS POINT TO THIS BEING DUE TO A CHEAP/FAULTY PART AT MANUFACTURE, WHICH CAN FAIL AT ANY TIME, LEAVING DRIVERS STRANDED IN POTENTIALLY UNSAFE AREAS OR ON THE SIDE OF THE ROAD. CAR HAS 75000 MILES AND EXEMPLARY SERVICE RECORD. *TR

MY CAR WON'T START, READ ONLINE HUNDREDS OF OTHERS CARS THAT HAVE HAD THE SAME PROBLEM FOR 2008 4MATIC C300. WHY IS THIS NOT A RECALL.

CAR WONT START ,LOCAL MECHANIC REFER TO COMMON PROBLEM (IGNITION MODUEL),I WAS COMING OUT OF THE CVS PHATMACY AND THE CAR JUST WONT START ,CALLED MB THE Y ASKED ME TO JUMP START BUT NOTHING ,DIFFERENT KEY NOTHING SO I TOWED TO THE DEALER .