184 complaints reported

2009 Mercedes-Benz C-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
184
Crashes
10
Fires
0
Injuries
8

Complaint Timeline

Chronological view of owner reports

May 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C350W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF WILLOUGHBY (38750 MENTOR AVE #2, WILLOUGHBY, OH 44094) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 770-705-0600 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
May 2017

TAKATA RECALL - I'VE BEEN WAITING ALMOST TWO YEARS, NO REPLACEMENT YET AVAILABLE. THIS IS UNACCEPTABLE. EVEN THOUGH MY VEHICLE IS REGISTERED IN VERMONT, I SPEND THE WINTERS IN FLORIDA, A HIGH HUMIDITY STATE! THE REPORTS SAY THE HUMIDITY CAN MAKE THE AIR BAG FAIL. I WANT MY AIRBAGS REPLACED NOW, BEFORE THEY FAIL AND I DIE FROM IT.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
May 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAYETTEVILLE (LOCATED AT 3203 BRAGG BLVD, FAYETTEVILLE, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2016
Apr 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2016
Apr 2017

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/08/17 *BF *AS

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Apr 2017

MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO TAKATA AIR BAG SAFETY RECALL. *LD UPDATED 04/19/2017*JS

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Apr 2017

TAKATA RECALL - NO PARTS AVAILABLE MORE THAN ONE YEAR AFTER RECALL!

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2017
Mar 2017

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C350. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2016
Mar 2017

TAKATA RECALL:I AM STILL WAITING FOR THE MERCEDES BENZ COMPANY TO SEND ME NOTIFICATION FOR MY CAR'S AIRBAG TO BE REPLACED. I HAVE MADE REPEATED CALLS AND NEVER GOT A RESPONSE FROM THEM TELLING ME WHEN I CAN BRING IN MY CAR FOR AN AIRBAG REPLACEMENT. I AM CONCERNED FOR MY SAFETY AND WANT THE AIRBAGS REPLACED AS SOON AS POSSIBLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Mar 2017

TAKATA RECALL; I'VE BEEN WAITING FOR A YEAR TO HAVE MY DEFECTIVE AIR BAG REPLACED AND TO DATE IT IS STILL NOT FIXED AND REPLACED.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Mar 2017

TAKATA RECALL- I HAVE TWO RECALLS THAT ARE BOTH DANGEROUS AND NOT BEING ADDRESSED. THE FIRST RECALL WAS FEB 2016 AND THE SECOND ONE IN MAY 2016. I KEEP GETTING TOLD THERE IS NOT A FIX READY BUT THER IS A POSSIBLE RISK OF INJURY OR DEATH IF THE AIRBAGS DEPLOY. CONSIDERING THE AIRBAGS ARE A " SAFETY FEATURE" THIS IS COUNTER INTUITIVE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Mar 2017

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Mar 2017

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. .UPDATED 05/23/17 *BF THE CONTACT HAS TRADED IN THE VHEICLE TO DEALER. *AS

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Mar 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V381000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF HONOLULU, 818 KAPIOLANI BLVD, HONOLULU, HI 96813) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2016
Mar 2017

TAKATA RECALL - I HAVE 3 OPEN RECALLS AND MY DEALERSHIP IS UNABLE TO PERFORM THE REPAIRS SINCE THEY DON'T HAVE THE PARTS. IS IT SAFE TO KEEP OPERATING THE VEHICLE WITH POTENTIALLY FAULTY AIR BAG?

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016
Mar 2017

THIS AIRBAG RECALL HAS BEEN IN EFFECT FOR OVER TWO YEARS AND LOCAL DEALERSHIPS STILL DO NOT HAVE A REPLACEMENT PART. I FEEL UNSAFE AND FRUSTRATED.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2017
Mar 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2017
Feb 2017

TAKATA RECALL - I RECEIVED TWO RECALL NOTIFICATIONS FROM THE MANUFACTURER REGARDING THE AIRBAGS IN DECEMBER 2015. TO DATE, NO REMEDY IS AVAILABLE AFTER NEARLY TWO YEARS. THE RISK OF A DEFECTIVE AIRBAG EXPLOSION INCREASES EACH YEAR THAT A REMEDY IS NOT AVAILABLE. 49 USC 30120 REQUIRES THE MANUFACTURER THE ISSUE WITHIN 60 DAYS. IT HAS BEEN YEARS NOW.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2015
Jan 2017

"TAKATA RECALL" OVER 1 YEAR SINCE ORIGINAL NOTICES WENT OUT - RECALL NOTICE SAYS PARTS ARE NOT YET AVAILABLE - OPEN.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2016
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 07/31/17 *BF *CN

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2016
Jan 2017

RECEIVED AIRBAG DRIVER AND PASSENGER-SIDE RECALLS IN JUNE 2006 AND AUGUST 2016 AND THE ACTION TO REPLACE AIRBAGS IS STILL PENDING. NOT ACCEPTABLE THAT IT TAKES YEARS TO CLOSE OUT A RECALL ESPECIALLY WHEN THERE IS RISK FOR INJURY OR DEATH ASSOCIATED WITH EXISTING AIRBAGS IN MY VEHICLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jan 2017

TAKATA RECALL

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jan 2017

TAKATA RECALL - MY COMPLAINT IS TO REPORT THE LACK OF TIMELINESS OF REPAIR FOR 2 MANUFACTURER RECALLS: #2016020003 AND #2016070003. I HAVE CONTACTED THE DEALERS SEVERAL TIMES AND THE PARTS FOR REPAIR ARE NOT AVAILABLE FROM THE MANUFACTURER. I AM CONCERNED ABOUT THE CAR'S SAFETY AND LACK OF INFORMATION AVAILABLE ON WHEN THE PARTS WILL BE AVAILABLE.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jan 2017

WE RECEIVED A RECALL NOTICE ON THE DRIVER'S SIDE AIRBAG TWO YEARS AGO FOR THIS CAR. WE HAVE CALLED THE MERCEDES HOT LINE 4 TIMES, LEFT A MESSAGE AND HAVE NOT RECEIVED A RESPONSE. WE HAVE SPOKEN WITH ARE DEALER 8 TIMES WITH AN ANSWER OF: "IT IS FINE NO ONE HAS BEEN INJURED SO FAR". WE LINE IN MISSOURI WITH HIGH HUMIDITY, HEAT AND THE CAR IS OLD. IN MARCH WE RECEIVED A RECALL FOR THIS CAR FOR THE PASSENGER SIDE. NO INFORMATION, NO IDEA OF WHEN THE BAGS WILL BE REPLACED. HELP. WE WANT NEW AIRBAGS AND MERCEDES IS DOING NOTHING.

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Dec 2016

"TAKATA RECALL" ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. MERCEDES BENZ DID NOT REPLACED MY AIR BAGS. SOMETHING NEED TO BE DONE! I AM VERY DISAPPOINTED AND FRUSTRATED!

Type: Vehicle, Vehicle: 2009 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2016

Trend Over Time

Complaints by year

Quick Summary

The 2009 Mercedes-Benz C-Class has 184 Air Bags complaints on file. 10 crashes have been reported. Review the timeline above for detailed owner experiences.