2009 Mercedes-Benz C-Class Steering

I PARKED MY 2009 C300 WITH ONLY 42K MILES ON IT IN THE GARAGE AT NIGHT. NEXT MORNING I TRIED TO START, THE VEHICLE WOULD NOT START. THE STEERING WHEEL LOCKED AND WAS NOT ABLE TO START OR MOVE THE GEARS HAD TO CALL MERCEDES ROAD SERVICE TO TOW THE VEHICLE TO A MERCEDES DEALER AT DELRAY BEACH, FL. THIS HAPPENED OUT OF THE BLUE WITHOUT ANY INDICATION THAT SOMETHING WAS GOING WRONG. DIAGNOSE WAS MADE AND DETERMINE TO BE ?STEERING LOCK ASSEMBLY COMPLETELY NEED TO BE REPLACED WITH ADDITIONAL TIME TO MANUALLY DRILL OUT THE OLD LOCK.? THIS WAS DUE TO A DEFECTED STEERING IGNITION SWITCH SECURITY ASSEMBLY. THE DEALERSHIP CHARGED ME $1600.00 FOR THE DEFECTED PART. I TALK TO THE DELRAY BEACH MERCEDES-BENZ SERVICE DEALERSHIP DIRECTOR AND SUPERVISOR ANS AS WELL AS MBUSA REGIONAL CASE MANAGER. IT WAS JUST WASTE OF TIME AND NONE OF THEM WANTED TO TAKE RESPONSIBILITY. MERCEDES-BENZ ABSOLUTELY DID NOT WANT TO DO ANYTHING ABOUT IT OTHER THAN CHARGING PEOPLE FOR REPAIR OF A DEFECTED COMPLETE STEERING SECURITY ASSEMBLY. THIS SHOULD BE CONSIDERED RECALL AS TO DO WITH STEERING LOCK. *TR

THE VEHICLE WOULD NOT START. THE STEERING WHEEL LOCKED AND WAS NOT ABLE TO START OR MOVE THE GEARS HAD TO CALL MERCEDES ROAD SERVICE .TO TOW THE VEHICLE TO A MERCEDES DEALER. *TR

STEERING WHEEL GOT LOCKED WHEN THE CAR WAS IN MOTION. LUCKILY, I WAS DRIVING OFF THE HIGHWAY APPROX. 10 MPH. TARIFFING EXPERIENCE!!! *TR

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.

THIS IS THE 2ND TIME IN 8 MONTHS THAT THE CAR HAS A FAULTY IGNITION STEERING LOCK. STEERING WHEEL LOCKS, CAR WILL NOT START AND MESSAGE COMES UP TO REMOVE KEY FROM IGNITION. CAR UNUSABLE, HAS TO BE TOWED TO DEALERSHIP.THE REPAIR COST $1500, NOT EXACTLY CHEAP. THERE ARE COUNTLESS COMPLAINTS ABOUT THIS ISSUE. I AM REALLY REALLY SURPRISED THIS HAS NOT LED TO A RECALL TO DATE.

YET ANOTHER PERSON WITH A ELECTRONIC STEERING LOCK ISSUE. I TRIED TO LEAVE WORK FOR LUNCH BUT WAS MET WITH THAT ISSUE. I HAD TO HAVE AAA TOW ME TO THE MERCEDES DEALERSHIP WHERE THEY WANT 1200 TO FIX THE PROBLEM....HOW ARE SO MANY OF US EXPERIENCING THIS ISSUE BUT MERCEDES ISN'T DOING ANYTHING TO FIX IT! *JS

I WENT TO START UP MY CAR IN THE MORNING AND THE KEY WOULD TURN BUT WOULD NOT START THE ENGINE. I KEPT ON GETTING A READING TO REMOVE MY KEY. IT TURNS OUT THAT THE STEERING COLUMN MECHANISM HAS FROZEN UP. I HAD THE CAR TOWED TO THE DEALERSHIP AND THEY WANT TO CHARGE $1,500 TO GET THE ISSUE REPAIRED. FROM WHAT I HAVE RESEARCHED THIS IS A VERY COMMON PROBLEM WITH THE MODEL AND YEAR OF MERCEDES. I ORIGINALLY THOUGHT MY KEY NEEDED TO BE REPROGRAMMED. *TR

I HAVE OWN A MERCEDES BENZ C300 FOR ALMOST FIVE YEARS AND HAD SOME PROBLEMS BUT NOT MAJOR UNTIL RECENTLY. I WHEN TO LUNCH WITH MY WIFE AND DAUGHTER AFTER COMING BACK INTO THE CAR WE ENDED UP BEING STRANDED FOR SEVERAL HOURS WAITING FOR AN EMERGENCY ROADSIDE SERVICE TO FIND OUT WHAT THE PROBLEM WAS. WE INITIALLY THOUGHT THAT WE RUN OUT OF GAS SINCE MY TANK WAS LOW, SO I ORDER GAS FROM AAA ROAD ASSISTANCE AND ALSO JUMP STAR THE CAR THINKING OF A BATTERY PROBLEM BUT NEITHER SOLVE THE PROBLEM. WE HAD NO CHOICE BUT TO TOW THE CAR TO DOWNTOWN LOS ANGELES, CA MERCEDES DEALERSHIP. THE NEXT DAY THE SERVICE CONSULTANT CALL ME AND SEND ME AN EMAIL THAT THE PROBLEM WAS THE ELECTRONIC STEERING LOCK AND THIS IS THE COST TO REPAIR IT $1385.84 . I WAS SHOCKED BECAUSE I TAKE CARE OF MY CAR VERY WELL, I NEVER EXPECTED TO HAVE SUCH A COSTLY REPAIR. I RESEARCH THE PROBLEM AND FOUND OUT THAT MANY PEOPLE HAVE THE SAME PROBLEM. THIS IS SOMETHING THAT MERCEDES BENZ SHOULD LOOK INTO AND TREAT IT AS A RECALL AND NOT AS A WEAR AND TEAR PROBLEM. *TR

I WAS LEAVING WORK, CAR WAS PARKED IN THE LOT, KEY WOULD TURN,LIGHTS AND DASH CAME ON, COULD NOT GET THE CARE OUT OF PARK, ONLY CLICKING SOUNDS FROM THE ENGINE. HAD CAR TOWED TO DEALER, THEY JUST CALLED AND SAID THE STEERING LOCK WAS BAD, REPAIR BILL IS $1100. THIS IS THE SECOND TIME THIS HAS HAPPENED. *TR

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS UNAWARE OF THE EXACT PARTS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

THE STEERING LOCK ON MERCEDES BENZ 2009 C300 MALFUNCTIONS, MAKING CAR INOPERABLE. DANGER IF OCCURS WHILE DRIVING. KNOWN PROBLEM AND KNOWN ISSUE REPORTED MULTIPLE TIMES. MANUFACTURE DEFECT KNOWN TO MANUFACTURER AND NOT ADDRESSED ACCORDING TO NHTSA - DOT STANDARDS. STANDARDS NOT KNOWN TO BE ENFORCED AT THIS TIME. COSTS TO REPLACE/REPAIR IS APPROXIMATELY $1,180. BE ADVISED: IT IS EXTREMELY IMPORTANT THAT OWNERS OF A MERCEDES BENZ 2009 C300 HAVE THIS WORK COMPLETED PRIOR TO THE STEERING LOCK MALFUNCTIONING. IF NOT DONE SO, IT IS A SAFETY HAZARD TO THE DRIVER AND OTHERS ON THE ROAD. *TR

MY NAME IS [XXX] AND I HAVE RECENTLY PURCHASED A USED MERCEDES C300 4MATIC SPORT. MY WIFE AND I HAVE ALWAYS WANTED TO OWN A MERCEDES FOR ITS RELIABILITY, OUTSTANDING PERFORMANCE AND SERVICE. ONE EVENING MY WIFE AND I WENT GROCERY SHOPPING AND AFTER COMING BACK IN TO THE CAR WE ENDED UP BEING STRANDED FOR SEVERAL HOURS WAITING FOR AN EMERGENCY ROADSIDE SERVICE TO FIND OUT WHAT THE PROBLEM WAS. WE INITIALLY THOUGHT IT WOULD SIMPLY REQUIRE A JUMP START AND NEVER EXPECTED THE CAR TO HAVE A MAJOR PROBLEM BECAUSE WE ALWAYS MAINTAIN OUR CARS. WE HAD NO CHOICE BUT TO TOW THE CAR TO THE MERCEDES DEALERSHIP IN HUNTINGTON, NEW YORK. LET ME REMIND YOU THAT THE CAR IS ONLY 5 YEARS OLD, AND HAS UNDER 45,000 MILES SO IT?S STILL YOUNG, AND NEVER HAS BEEN IN ANY ACCIDENTS. THE NEXT DAY A MECHANIC FROM THE DEALERSHIP CALLED ME AND INFORMED ME THAT THE PROBLEM IS THE STEERING LOCK MODULE WHICH NEEDS TO BE CHANGED AND THE TOTAL COST IS $1,200. I WAS ABSOLUTELY SHOCKED BECAUSE I NEVER EXPECTED A CAR THIS PRESTIGIOUS TO HAVE PROBLEMS LIKE THIS. I THINK IS UNFAIR, EXTORTIONATE AND UNETHICAL FOR MERCEDES TO CHARGE THEIR CUSTOMERS FOR A TECHNICAL FAULT THAT CLEARLY REQUIRES A RECALL. AFTER SOME EXTENSIVE RESEARCH I CAME TO FIND THAT THIS IS A COMMON TECHNICAL ERROR THAT TO MY SURPRISE STILL HAS NOT BEEN PUT AS A RECALL. A LOT OF MERCEDES OWNERS HAVE HAD THE SAME PROBLEM WHICH IS SIMPLY UNETHICAL AND UNJUSTIFIED. A PRESTIGIOUS CAR LIKE MERCEDES SHOULDN'T LET A TECHNICAL FAULT LIKE THIS OCCUR BECAUSE OF THE PRECISE DETAILED ATTENTION THEY PUT ON EACH AND EVERY CAR THEY MANUFACTURE. EVEN IF THE PROBLEM DOES EXIST MERCEDES SHOULD HAVE A RECALL ON THE ISSUE AND NOT LET ITS CUSTOMERS PAY FOR MERCEDES? FAULT. WHICH IS WHY I AM SERIOUSLY CONSIDERING TAKING THIS CASE FURTHER AND FILING LEGAL SUIT. I HAVE ARRANGED AN APPOINTMENT WITH MY LAWYER ON FRIDAY TO SPEAK FURTHER ABOUT THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I PARKED VEHICLE IN A PUBLIC PARKING LATE AT NIGHT. I WAS WITH MY SON, I TRIED TO TURN ON VEHICLE AND IT DID NOT START. I WAS STRANDED LATE AT NIGHT WITH MY SON WITH NO RIDE. I HAD TWO MECHANICS LOOK AT IT, ONE OF WHICH WAS A MECHANIC FOR THE MERCEDES DEALER. BOTH STATING IT WAS THE STEERING LOCK MODULE, THEY BOTH TOLD ME THIS WAS A COMMON PROBLEM WITH THE MERCEDES C300. THIS PROBLEM COSTS $1300 TO FIX WITH THE DEALER, THE PART ALONE IS OVER $550. READING ABOUT THIS PROBLEM ONLINE, IT IS VERY COMMON IN THE 2008-2009 MODELS, NORMALLY OCCURRING AROUND 3-4 YEARS OF OWNING THE VEHICLE, AND IS NOT COVERED UNDER THE EXTENDED WARRANTY. MERCEDES SHOULD HAVE A RECALL FOR THIS PROBLEM! THESES ARE FAIRLY NEW VEHICLES AND IT IS CLEARLY A MANUFACTURERS DEFECT! *TR

I BOUGHT A NEW 2009 MB C300 FOR MY WIFE LAST NOVEMBER, LESS THAN THREE MONTH LATER, ITS POWER STEERING QUITTED TO WORK WITHOUT ANY MALFUNCTION SIGN. IT WILL TAKE A PROFESSIONAL WRESTLER TO GET IN AND OUT ITS PARKING PLACE. THIS IS NOT THE WORST PART YET. AFTER NUMEROUS FAILED ATTEMPTS TRYING TO CONTACT THE SERVICE DEPARTMENT OF MY DEALER, I DROVE THE CAR TO THE DEALER THAT IS 40 MILES AWAY FROM MY HOUSE. ONLY THING THEY DID TO THE CAR WAS THAT A SERVICE REPRESENTATIVE OPENED THE HOOD AND ADDED SOME FLUID, WHICH LATE TURNED OUT TO BE USELESS. HE WANTED ME TO SET A SERVICE APPOINTMENT THAT WAS 15 DAYS LATER. I WAITED ALMOST TWO HOURS TRYING TO GET SOMEBODY TO TEST DRIVE MY CAR AND TELL ME IF IT'S SAFE TO DRIVE, WHICH THEY NEVER DID. RIGHT NOW, THE ONLY THING I CAN DO IS TO LOOK AT MY WORLD RENOWNED LUXURY SEDAN C300 MADE BY SUPERIOR GERMAN TECHNOLOGY SITTING IN MY CAR POT. WHAT A JOKE! *TR