297 complaints reported

2012 Mercedes-Benz C-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
297
Crashes
4
Fires
0
Injuries
3

Complaint Timeline

Chronological view of owner reports

Aug 2017

TAKATA RECALL I CONTACTED MERCEDES BENZ DEALERSHIP IN BAKERSFIELD CA I WAS TOLD MY CAR NEEDED AIRBAGS BUT THEY DID NOT HAVE THEM IN STOCK. I ASKED WHEN THEY WERE EXPECTING THE AIRBAGS TO BE DELIVERED TO SANGERA MERCEDES BENZ THEY SAID TO BE PATIENT AND TO CALL BACK MONTHLY. IT'S BEEN 6 MONTHS. PLEASE HELP IT'S MY FAMILY CAR

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Aug 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (HOUSE OF IMPORTS, 6862 AUTO CENTER DR, BUENA PARK, CA, 90621) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Aug 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (NORTH PALM BEACH MERCEDES LOCATED IN PALM BEACH FLORIDA) ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2017
Aug 2017

TAKATA RECALL

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2012
Aug 2017

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JAMES MOTORS OF LEXINGTON, KENTUCKY) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/17/17*LJ *JS

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2017
Jul 2017

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER ( MERCEDES-BENZ OF FT. PIERCE 4500 S US HWY 1, FORT PIERCE, FL, 34982, 772-617-0819) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THAT THEY WOULD CONTACT HER WHEN THEY WERE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/26/17*LJ UPDATED 10/11/2017*JS

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Jul 2017

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF LAGUNA NIGUEL, CALIFORNIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Jul 2017

TAKATA RECALL LOCAL MERCEDES DEALER SAYS THEY DONT HAVE A REPALCEMENT FOR THE RECALL

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2016
Jul 2017

TAKATA RECALL - LETTER RECALLING CAR FOR AIR BAG REPLACEMENT WAS RECEIVED FROM MERCEDES BENZ IN MARCH 2017, DIRECTING ME TO WAIT FOR A SECOND RECALL LETTER WHEN A REPLACEMENT IS AVAILABLE. I'VE WAITED 8 MONTHS WITH NO NOTIFICATION TO BRING MY CAR IN FOR THE REPLACEMENT OF THE DEFECTIVE AIR BAG AND MERCEDES BENZ IS NOW DIRECTING ME TO NHTSA FOR REPLACEMENT INFORMATION. WHAT IS MY RECOURSE ON GETTING A REPLACEMENT AIR BAG? I HAVE JUST RECEIVED A NOTICE TK HOLDINGS NOTIFYING ME TO CONTACT MY DEALER TO SCHEDULE A FREE REPAIR.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AGO. THE DEALER MERCEDES-BENZ OF NORTH HAVEN LOCATED AT 620 WASHINGTON AVE, NORTH HAVEN, CT 06473 (203) 239-1313 AND SEVERAL OTHER UNKNOWN LOCATIONS WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THEY RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING THAT THEY HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTH HAVEN LOCATED AT 620 WASHINGTON AVE, NORTH HAVEN, CT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jul 2017

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION; HOWEVER, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED FOR PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRITZ MERCEDES-BENZ OF SAVANNAH (7000 ABERCORN ST, SAVANNAH, GA, 31406, (912) 354-7000) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Jun 2017

TAKATA RECALL. I RECEIVED NOTIFICATION FOUR MONTHS AGO THAT MY AIR BAG WAS DANGEROUS AND THEREFORE RECALLED. HOWEVER, I NEVER RECEIVED A FOLLOW UP LETTER NOTIFYING THAT REPLACEMENT PARTS ARE AVAILABLE AND WHEN CALLING TOM MASANO MERCEDES IN READING, PA ON JUNE 28TH, THEY ARE STILL UNABLE TO REMEDY THE SITUATION.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES BENZ OF ATHENS, GA (706) 521-0774) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Jun 2017

TAKATA RECALL - IT HAS BEEN OVER A YEAR, STILL NO REMEDY FOR THE AIR BAG ISSUE. CHECKED WITH DEALER ON SEVERAL OCCASIONS AS WELL AS THE NHTSA WEBSITE. THIS IS NOT ACCEPTABLE! THIS IS A SAFETY ISSUE, AND A LOT OF US DRIVE WITH CHILDREN IN THE CAR. THE VEHICLE MANUFACTURER INSTALLED IT, AND SHOULD BE LIABLE TO REPAIR THE VEHICLE. THEN THEY CAN FIGHT TO BE REIMBURSED. THIS IS RIDICULOUS ALREADY!! THEY ARE PUTTING PEOPLE'S LIVES IN DANGER. I HAVE 2 VEHICLES, ONE A 2006 FORD FUSION AND ONE A 2012 MERCEDES C300, NEITHER OF THEM ARE SAFE TO HAVE MY CHILDREN IN!!!!

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (CALSTAR MOTORS 700 S. BRAND BLVD, GLENDALE, CA, 91204) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
Jun 2017

TAKATA RECALL - WILL THERE BE A REPLACEMENT NOW THAT TAKATA HAS FILED CHAPTER 11 BANKRUPTCY?

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Jun 2017

TAKATA RECALL

Type: Vehicle, Vehicle: 2012 MERCEDES-BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2017
May 2017

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES BENZ OF TAMPA FLORIDA DEALER WAS CONTACTED AND STATED THAT THERE HAD BEEN NO INCIDENCES IN WHICH THE AIR BAG FAILED DURING A REPORTED CRASH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY HAD NOT SERVICED THIS YEAR, MAKE, AND MODEL VEHICLE AS OF YET. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
May 2017

TAKATA RECALL NOT REMEDY AVAILABLE

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2017
May 2017

TAKATA RECALL! I TOOK MY 2012 MERCEDES IN FOR ITS MAINTENANCE . AT THIS TIME, I WAS APPROACHED AND TOLD THAT MY CAR WAS ON THE RECALL LIST DUE TO AIRBAGS. AT THIS TIME, I WAS INFORMED OF THE SAFETY ISSUE AND I WAS SEVERELY CONCERNED FOR MY 17 YEAR OLD DAUGHTER. THIS WAS HER CAR! I WAS TOLD THERE WAS NOT A FIX. THAT I COULD TAKE THE RISK OF MY DAUGHTER BEING SEVERELY INJURED. WOW!! LET ME ASK YOU WHAT YOU WOULD HAVE DONE! I THEN OUT OF FEAR, TRADED MY 2012 MERCEDES IN. TOOK A HUGE LOSS AND BOUGHT HER A NEWER VEHICLE. HER OTHER CAR WAS PAID OFF. I HAD TO PUT A DORK PAYMENT ON YET ANOTHER CAR WITH A 2 YEAR FINANCE. WHY SHOULD I BE HELD ACCOUNTABLE! I DIDN'T PUT THE AIRBAGS IN THE CAR. I THOUGHT AS A MOTHER, I WAS PURCHASING A SAFE RELIABLE CAR FOR MY DAUGHTER. I'M OUT $32,000 ... WHO'S GOING TO JUSTIFY THIS? WHY SHOULD I HAVE TO EAT THIS COST! I DON'T THINK SO! I NEED TO BE REIMBURSED THE DIFFERENCE IT WOULD HAVE COST TO REPLACE AIRBAGS. WHY SHOULD THE MERCEDES DEALER BE ABLE TO PROFIT OFF ME AS WELL? THEY WILL FIND A WAY TO FIX THE AIRBAGS THEN TURN AROUND & SELL THE CAR @ THE USUAL JACKED UP COST. THIS IS NOT FAIR! SOMEONE BEST FIND THE ANSWER.

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2017
May 2017

2012 MERCEDES-BENZ C250. CONSUMER WRITES IN REGARDS TO TAKATA SAFETY AIRBAG RECALL. *LD THE CONSUMER WAS ADVISED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL. UPDATED 10/05/2017*JS

Type: Vehicle, Vehicle: 2012 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017

Trend Over Time

Complaints by year

Quick Summary

The 2012 Mercedes-Benz C-Class has 297 Air Bags complaints on file. 4 crashes have been reported. Review the timeline above for detailed owner experiences.