137 complaints reported

2014 Mercedes-Benz C-Class Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
137
Crashes
10
Fires
0
Injuries
6

Complaint Timeline

Chronological view of owner reports

Dec 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF RICHMOND AT (804) 755-9300 (8225 W. BROAD ST., HENRICO, VA 23294) AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Dec 2017

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRITZ | MERCEDES-BENZ OF SAVANNAH DEALER (7000 ABERCORN ST, SAVANNAH, GA 31406) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2017
Nov 2017 Crash Injury

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 65 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE DUE TO AN ABRUPT STOP. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED MINOR INJURIES AND PAIN THAT REQUIRED MEDICAL ATTENTION AND A PHYSICAL THERAPIST. THE VEHICLE WAS TOWED TO AN UNKNOWN BMW COLLISION AUTO CENTER. THE VEHICLE WAS NOT DECLARED TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2017
Nov 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) INSPECTED WHAT WAS REQUIRED TO SERVICE THE VEHICLE, BUT WERE UNABLE TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Oct 2017

TAKATA RECALL MERCEDES HAS OPEN RECALL ON A GROUND WIRE THAT MAY MALFUNCTION CAUSING AIRBAGS TO DEPLOY BUT THERE SEEMS TO BE NO FIX OFFERED

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Oct 2017

I HAVE RECEIVED A NOTICE EARLIER THIS YEAR REGARDING MY AIRBAG RECALL AND STILL NO DEALER CAN TELL ME WHEN THE REPLACEMENT WILL BE IN. JUST YESTERDAY 10/26/2017 I RECEIVED A MAILER NOTICE THAT TK HOLDINGS HAS FILED FOR CHAPTER 11. HOW DO I GET THIS ISSUE RESOLVED?

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Oct 2017

THERE IS A RECALL ON MY C-250 CONCERNING THE TAKATA AS WELL AS THE STEERING COLUMM WAS TOLD THAT IT COULD CAUSE AIRBAG TO DEPLOY AT ANY TIME. HOWEVER, WHEN I CALLED MERCEDES THEY SAID TO WAIT UNTIL THE SRS LIGHT CAME ON AND STOP IMMEDIATELY CALL FOR A TOW AND THEY WOULD BRING IT IN AND COULD TAKE QUITE SOME TIME TO GET PARTS AND REPAIR. IN MY UNDERSTANDING IF THE AIR BAG SHOULD DEPLOY DOING 70 MPH ON THE HIGHWAY IT WOULD ENDANGER MANY LIVES. NOT SURE I CAM COMFORTABLE WITH THE ANSWERS I GOT FROM MERCEDES. WHAT SHOULD I DO NEXT.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Oct 2017

TAKATA RECALL NOTICE RECEIVED IN THE MAIL. I CONFIRMED MY CAR WAS INCLUDED IN THE TAKATA AIRBAG RECALL VIA WWWAIRBAGRECALL.COM AND CALLED PARK PLACE MERCEDES IN GRAPEVINE, TX. THE SERVICE REPRESENTATIVE INSISTED MY CAR WAS NOT RECALLED. SHE WAS RUDE AND JUST KEPT SAYING IT WAS NOT RECALLED. BTW, THIS HAPPENED OCTOBER 25, 2017. THE DROP DOWN BELOW WOULD ONLY LET ME ENTER OCTOBER 24 OR BEFORE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2017
Jul 2017

TAKATA RECALL: MY MERCEDES DEALER CANNOT REPAIR OR REPLACE THE AIR BAG, CAUSING ME TO CONTINUE TO DRIVE AN UNSAFE VEHICLE AND RISK PERSONAL INJURY OR DEATH.

Type: Vehicle, Vehicle: 2014 MERCEDES-BENZ C350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
May 2017

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WILMING TON LOCATED AT 3801 LANCSTER PIKE, WILMINGTON, DE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C300, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2017
Jan 2017

THOUGH I APPEAR TO HAVE MANAGED ONLY MINIMAL INJURY IN THE RANDOM MALFUNCTIONING DEPLOYMENT OF MY STEERING WHEEL AIRBAG WITHOUT BEING INVOLVED IN AN ACCIDENT OR COLLISION, I WAS EXTREMELY LUCKY MY CAR'S AIRBAG DIDN'T DEPLOY WHILE I WAS DRIVING 50, 60 OR 70 MPH. I WAS ACTUALLY PARKED WHEN THE AIRBAG DEPLOYED. KEYS WERE IN THE IGNITION AS WELL. EVEN IF THE CAR IS REPAIRED, IT COULD HAPPEN AGAIN AND EVEN LEAD TO FATALITIES OF MYSELF, MY FAMILY AND OTHER ADJACENT VEHICLES' PASSENGERS ON THE ROAD. MY WIFE PERSONALLY DOESN'T WANT TO RIDE IN THAT CAR KNOWING THIS COULD HAPPEN AGAIN. I DID A LITTLE INVESTIGATING AND I FOUND THAT MERCEDES-BENZ HAS A RECENT HISTORY OF THESE ISSUES. PLEASE SEE ARTICLE FROM NY TIMES BELOW. THE MB DEALERSHIP IS STILL TESTING MY CAR TO FIGURE THINGS OUT BUT MY MAJOR CONCERN IS WITH THE SAFETY OF MYSELF, MY FAMILY, OTHER DRIVERS, AND OTHER C 250 OWNERS. THE DEALERSHIP HAS STILL NOT TAKEN A STANCE SO THIS IS NOT SO MUCH A COMPLAINT AS IT IS A MAJOR SAFETY CONCERN WHICH SHOULD LEAD TO A RECALL. THANK YOU. MERCEDES-BENZ RECALLS 126,000 VEHICLES OVER PROBLEMS WITH AIRBAGS >>>PLEASE COPY AND PASTE IF LINK DOESN'T WORK<<< HTTPS://WWW.NYTIMES.COM/2015/11/05/BUSINESS/MERCEDES-BENZ-RECALLS-126000-VEHICLES-OVER-PROBLEMS-WITH-AIRBAGS.HTML?_R=0 *TR

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2017
Jan 2016 Crash Injury

TL* THE CONTACT OWNED A 2014 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, A CRASH WAS ATTEMPTED TO BE AVOIDED CAUSING THE CONTACT TO CRASH INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED FACE LACERATIONS AND THE PASSENGER SUSTAINED A SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

Type: Vehicle, Vehicle: 2014 MERCEDES BENZ C250, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2015

Trend Over Time

Complaints by year

Quick Summary

The 2014 Mercedes-Benz C-Class has 137 Air Bags complaints on file. 10 crashes have been reported. Review the timeline above for detailed owner experiences.