10 complaints reported

2011 Mercedes-Benz E-Class Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
10
Crashes
2
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Oct 2023

The sunroof detached and the water from the rain leaked through the faulty sunroof into the interior doors, floorboard and dashboard. This happened to both the passenger side and the driver side. It was repaired out of pocket because of the hazard and lack of dealership accountability. Because the dealership wanted to charge $1000 to provide a water intrusion inspection so we went to an a MB authorization independent mechanic to repair the vehicle.This leaking lead to the growth of mold and lack driver visibility.Lastly they were no warnings before the leak happened.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2022
Dec 2022

The subframe is rusting in four places in the area of the wheels. If the frame breaks I could lose control of the vehicle

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2022
Oct 2022

The contact owns a 2011 Mercedes-Benz E350. The contact stated that while the vehicle was at the local dealer for a routine oil change, the contact was informed that the rear subframe, control arms, brake lines, and pipe socket were corroded. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 132,000.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2022
May 2022

The contact owns a 2011 Mercedes Benz E350. The contact stated while driving approximately 65 MPH and abruptly depressing the brake pedal to avoid striking a deer, the vehicle inadvertently veered to the left out of the lane almost causing a collision with another vehicle. The vehicle was taken to an independent mechanic who diagnosed that the subframe was severely rusted causing the rear subframe to fracture. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure but no assistance was provided. The failure mileage was 123,000.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2022
Jan 2022

Rear sub-frame is starting to rust/corrode. Understand from my repair shop that similar problems have been identified in other models using same rear subframe (W204 2008-2014 C-Class). Failure of the rear subframe may result in tire detachment and possible rupture of the fuel tank by metal fragments (per the repair shop).

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2022
Sep 2021 Crash

hit and run

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2021
Jan 2020

THE SUN ROOF MAKES A LOUD CRACKING NOISE WHEN YOU HIT CERTAIN BUMPS OR DIPS IN THE ROAD. IT DOES IT MORE WHEN THE WEATHER IS HOT. I HAVE NOTICED THAT CERTAIN MODELS YEARS HAVE BEEN RECALLED. THIS CAR DEFINITELY HAS A SUNROOF ISSUE AND ITS HAD THIS PROBLEM SINCE I PURCHASED IT ABOUT A YEAR AGO

Type: Vehicle, Vehicle: 2011 MERCEDES BENZ E550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2019
Jul 2017 Crash Injury

I WAS PARKING IN FRONT OF THE DOCTOR'S OFFICE WHEN THE CAR SUDDENLY ACCELERATED VERY FAST, JUMPED THE CURB AND RAN INTO THE WALL OF ONE OF THE EXAMINING ROOMS, INJURING A PATIENT.NO ONE IN THE CAR WAS INJURED BUT THE CAR WAS TOTALED. AIR BGS DID NOT DEPLOY. THIS IS THE SECOND INCIDENT OF SUDDEN ACCELERATION PROBLEMS BUT I MANAGED TO STOP THE CAR BEFORE HITTING ANOTHER CAR ON OUR CHURCH PARKING LOT.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2017
Oct 2013

2011 MERCEDES BENZ E-350. CONSUMER WRITES IN REGARDS TO VEHICLE RADIO AUTOMATICALLY TURNS ON WHEN GEAR SHIFT IS PLACED IN REVERSE MODE. *SMD THE CONSUMER STATED AFTER MANUALLY TURNING OFF THE RADIO, THEN PLACING THE GEAR SHIFT IN REVERSE MODE, THE RADIO AUTOMATICALLY ACTIVATED TO THE ON MODE WHICH DISTRACTED AND INTERFERED HIS CONCENTRATION AND AWARENESS WITH REGARD TO SAFE MOVEMENT OF THE VEHICLE.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2013
Dec 2011

TL* THE CONTACT OWNS A 2011 E350 MERCEDES BENZ. THE CONTACT STATED THAT THE TAIL GATE WOULD UNLATCH AND OPEN SPORADICALLY AND WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

Type: Vehicle, Vehicle: 2011 MERCEDES-BENZ E350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Sep 2011

Trend Over Time

Complaints by year

Quick Summary

The 2011 Mercedes-Benz E-Class has 10 Structure complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.