2014 Mercedes-Benz E-Class Steering

Issue with steering column Control module there is a recall on the same type issue on same model and my car is having issue from shifting from R to P or D . My car it’s not showing up in recall but I am facing the issue ..it’s a safety issue

The contact owns a 2014 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the power steering warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 85,000.

The contact owns a 2014 Mercedes-Benz E350. The contact stated that while driving at various speeds, and occasionally while starting the vehicle, the steering wheel seized, and the message “Power Steering Malfunction” was displayed. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,500.

While driving on a local road, my wife lost control over the steering wheel of our 2014 Mercedes-Benz (MB) E350 sedan (the instrumental panel showed "Power Steering Malfunction: see attached photo)". It was a very dangerous situation, but she somehow managed to find a place to pull over and call me. It could've been much more dangerous if this occurred on highway. We found some information about the Power Steering Failure recall and our 2014 E350 was included as an affected car. Here is the website with that information: https://repairpal.com/recall/16V899000 However, our local Mercedes Dealer checked and found our car was not included in the recall list. The problem we encountered is identical to the nature of the recall, so we don't understand why our car is not included. The dealer recommended me to call MB Customer Service, which recommended me to contact NHTSA, so I'm contacting it. I hope you help us drive safely by adding MB 2014 MB E350 into the recall list. We need the car desperately as soon as possible. Thank you in advance for your help.

Power steering went out while driving/malfunctioned. This apparently affects other E-Class models, but mine is not among those listed in the recall.

The Height adjustment of electric steering column adjustment sticks in adjustment position at the top limit stop. This has been fixed twice!

ELECTRIC STEERING FAILED WHILE DRIVING ON A CITY STREET. ALMOST CRASHED, WIFE'S CAR, I WAS DRIVING. SHE WOULD NEVER HAVE BEEN ABLE TO TURN THE STEERING WHEEL TO SAFELY GET THE CAR OFF THE ROAD.. STEERING FAILURE ALERT CAME ON DASH. WEEKEND, PROBLEM NOT DIAGNOSED YET. A WEB SITE SHOWS THAT THERE WAS A FACTORY RECALL FOR THIS PROBLEM WITH CARS BUILT BETWEEN AUG. 2013 TO AUG. 2015. BAD ELECTRIC MOTORS. CAR HAS 32,000 MILES

'STEERING WHEEL MALFUNCTION' DISPLAY WHILE DRIVING. THE STEERING WHEEL COULDN'T BE TURNED. I COULD EITHER GO STRAIGHT OR REVERSE, BUT COULD NOT TURN THE STEERING WHEEL. I WAS DRIVING OUT OF MY NEIGHBORHOOD, ALL OF THE SUDDEN, THE DISPLAY POPPED UP, BEFORE I WAS GOING DOWN THE CURVY HILL. THIS IS DANGEROUS THAT IT CAN JUST HAPPEN WHILE YOU DRIVE. IT CAN TAKE SOMEONE'S LIFE IF DRIVE OUT ON THE FREEWAY AT A HIGH SPEED AND THE STEERING WHEEL CANNOT BE TURNED. IT IS ALSO DANGEROUS FOR ME TO STOP IN THE MIDDLE OF THE STREET IN MY NEIGHBORHOOD BECAUSE I COULDN'T TURN LEFT OR RIGHT TO EVEN PARK THE CAR SAFELY. I WAS LUCKY THAT THE DISPLAY POPPED UP AND THE STEERING WHEEL MALFUNCTION OCCURRED BEFORE I DRIVE DOWN THE CURVY HILL TO GET ON THE FREEWAY. HAD THIS HAPPENED WHEN I GOT ON THE CURVY HILL OR THE FREEWAY, A POTENTIAL DEATH ACCIDENT COULD HAVE OCCURRED. *TR

POWER STEERING MALFUNCTION (CANNOT TURN BUT THE POWER WAS STILL ON. THE SCREEN IN FRONT OF DRIVER'S SEAT ALSO SHOWED THE MESSAGE.) SUDDENLY HAPPENED IN A SECOND WHEN I DROVE IN A LOW SPEED (AROUND 25-30). I WAS VERY VERY LUCKY ENOUGH TO SLIDE MY CAR SLOWLY BY THE CURB SINCE THE TRAFFIC WAS NOT HEAVY. I GOT MY CAR TOWED TO THE DEALER WHICH I JUST FINISHED MY YEARLY MAINTENANCE 10 DAYS AGO. THEY FOUND MY CAR'S COMPUTER HAD A BUG. THEY RE-PROGRAMMED MY CAR'S COMPUTER IN THE NEXT DAY. THE PROBLEM HAS SOLVED SO FAR. THIS HAD HAPPENED ABOUT 2 WEEKS AGO. I GOOGLED TO FIND THIS PROBLEM SEEMS HAPPENED A FEW TIMES BEFORE BUT NO RECALL. I DID THE MAINTENANCE WITH THE DEALER EVERY YEAR. DUE TO THE DEFECT AND DEALER'S NEGLIGENCE, MY LIFE HAD SERIOUSLY THREATENED BY THIS CRITICAL SITUATION. I WOULD URGE YOU TO INVESTIGATE THE SEVERITY FOR THIS CASE TO AVOID OTHER ACCIDENTS HAPPENING.

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE THE VEHICLE WAS STOPPED, THE STEERING ABILITY SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT CALLED MERCEDES-BENZ AT QUIRK AUTO PARK (327 HOGAN RD, BANGOR, ME 04401, 207-299-1641) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,500.

MY ELECTRICAL POWER STEERING STOP WORKING WHILE I WAS DRIVING. ON DASH"POWER STEERING MALFUNCTION-CHECK USER'S MANUAL" I WAS ABOUT GET CRASH, LUCKLY . PULLED OVER SAFELY. BARELY CAN TURN THE POWER STEERING. I TRY TO DRIVE NEXT DAY,STILL NOT WORKING.

THE POWER STEERING STOPPED FUNCTIONING SUDDENLY WHILE DRIVING AND I WAS UNABLE TO MAKE A TURN EXCEPT BY SUBSTANTIAL MANUAL FORCE. FORTUNATELY I WAS NOT ON A HIGHWAY AND AT 20/25 MPH ABLE TO PULL IMMEDIATELY OFF THE ROAD. THE DEALER REPAIRED IT AND SAID THAT IT WAS A COMPUTER SYSTEM ISSUE AND THAT THEY WERE AWARE OF IT BUT HAD NOT NOTIFIED CUSTOMERS. AND APPARENTLY THEY HAVEN'T DONE SO YET OR NOTIFIED THE NTSB BECAUSE NOTHING SHOWS ON THIS WEBSITE. THE OCCURRED OVER 6 MONTHS AGO SO I AM SHOCKED THAT IT HASN'T BEEN DEALT WITH.