3 complaints reported

2016 Mercedes-Benz S-Class VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
3
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Aug 2020

HEARD A LOUD BANG WHILE DRIVING DOWN THE HIGHWAY AND DIDN'T KNOW WHAT IT WAS UNTIL RETURNING HOME AND LOOKED UP AND SAW THE RIGID CRACK FROM FRONT TO THE BACK ON THE PANORAMIC GLASS. THERE ARE NO INDICATIONS OF DEBRIS HITTING THE GLASS AS THERE ARE NO CHIPS.

Type: Vehicle, Vehicle: 2016 MERCEDES-BENZ S550 4MATIC, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2020
Jun 2020

VEHICLE'S FRONT WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE VEHICLE AS PARKED IN A LOCKED PRIVATE GARAGE. CRACK ORIGINATES AT TOP OF WINDSHIELD FRAME WHERE BODY TORQUES THE GLASS AND CONTINUES THROUGH ADVANCED DRIVER ASSISTANCE SYSTEMS, ENDING UP IN DRIVER'S LINE-OF-SIGHT. NO VISIBLE POINT OF IMPACT ON DAMAGED AREA OF GLASS. DRIVER ASSISTANCE AND SAFETY SYSTEMS ARE AFFECTED BY THE STRESS CRACK, RENDERING THEM NON-FUNCTIONAL. DEALER INVESTIGATED AND DETERMINED THAT STRESS CRACK WAS DUE TO A DEFECT IN MANUFACTURING AND INSTALLATION OF THE GLASS, NOT DUE TO ANY IMPACT OR ROAD DEBRIS. HOWEVER, MANUFACTURER DENIED COVERAGE UNDER NEW VEHICLE WARRANTY (4YR./50,000 MI), STATING THAT GLASS DEFECTS ARE ONLY COVERED FOR 1 YR/12,000 MI. *TR

Type: Vehicle, Vehicle: 2016 MERCEDES-BENZ S550 4MATIC, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2020
Dec 2018

I AM REPLACING THE WINDSHIELD FOR THE 3RD TIME, SMALL STONES CREATING HUGE CRACKS, SEEMS VERY UNUSUAL FOR IT TO HAPPEN SO OFTEN.

Type: Vehicle, Vehicle: 2016 MERCEDES-BENZ S550, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2018

Trend Over Time

Complaints by year

Quick Summary

The 2016 Mercedes-Benz S-Class has 3 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.