2004 Nissan Frontier Steering

ROBBINS Nissan in Humble, KD service advisor - REFUSED RECALL SERVICE - saying he needs a customer phone number! No phone no service. Is there a law in this country requiring every citizen to have a phone, by force? Is this China already?

THIS VEHICLE HAS A STEERING COLUMN RECALL THAT I WAS NOT NOTIFIED ABOUT UNTIL I PURCHASED IT IN 2012. I CONTACTED NISSAN TO SCHEDULE THE REPAIR BUT THEY INFORMED ME THAT I WOULD HAVE TO TAKE THE VEHICLE 250 MILES TO THE NEAREST DEALERSHIP. I EXPLAINED THAT WOULD NOT BE ABLE TO DO THAT SINCE I LIVE ON AN ISLAND IN A REMOTE PART OF ALASKA. I ASKED IF A LOCAL CERTIFIED MECHANIC WOULD BE ABLE TO MAKE THE REPAIRS AND THEY TOLD ME NO, IT ONLY CAN BE DONE BY A CERTIFIED NISSAN DEALERSHIP. FAILURE TO MAKE THIS REPAIR CAN CAUSE THE STEERING COLUMN TO CORRODE AND BREAK AT SLOW SPEEDS INCREASING THE RISK OF LOSS OF CONTROL AND AN ACCIDENT. I AM NOW UNABLE TO DRIVE THIS VEHICLE SAFELY WITHOUT THE RISK OF DAMAGE OR INJURY. MY ONLY OPTION IS TO PAY OUT OF POCKET TO MAKE THE REPAIRS AND HOPE NISSAN WILL REFUND ME THE EXPENSE. *TR

THERE WAS NO ACCIDENT. I HAD MY VEHICLE REPAIRED BY A DEALER (POWER STEERING). NOW I HAVE A LEAK IN THE POWER STEERING. THEY SAY THEY DID NOT CAUSE THE LEAK. I SAY THEY DID. *TR

TL*THE CONTACT OWNS A 2004 NISSAN FRONTIER. WHILE DRIVING APPROXIMATELY 60 MPH THE STEERING WHEEL BECAME VERY STIFF. THE VEHICLE WAS TAKEN TO HIS RESIDENCE. THE FAILURE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V554000, STEERING, COLUMN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 65,000.

POWERING STEERING BOX FAILURE ON A 2004 NISSAN FRONTIER. MY VEHICLE HAS ONLY 49,000 MILES ON IT AND WAS PURCHASED NEW. TWO MECHANICS, ONE NISSAN AND ONE AN INDEPENDENT MECHANIC, IDENTIFIED THE STEERING BOX AS THE CULPRIT FOR THE DIFFICULT STEERING IN THE VEHICLE. BOTH SAID IT SHOULD NOT FAIL. THE NISSAN MECHANIC WENT ON TO SAY THAT HE HAD ONLY SEEN ONE FAIL IN HIS TEN YEARS AS A MECHANIC, AND THAT INVOLVED A VEHICLE THAT WAS IN A SEVERE ACCIDENT. THE FAILURE PREVENTS ME FROM STEERING AND AT TIMES TAKES TWO HANDS TO STEER. THE MECHANICS STATE THAT THE ONLY REPAIR IS TO REPLACE THE PART. NISSAN REFUSES TO ASSIST IN THE COSTS OF THOSE REPAIRS. *TR