31 complaints reported

2004 Nissan Murano Latches/Locks

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
31
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Sep 2015

I HAVE A 2004 NISSAN MURANO. I TOOK MY CAR TO THE SHOP TODAY BECAUSE THE DOORS ARE NOT LOCKING OR UNLOCKING. MY HATCH ONLY WORKS SOME OF THE TIME AS WELL. I FOUND OUT THAT THE ACTUACTOR IS OUT ON ALL THE DOORS. THIS IS CRAZY ARE OUT ON A CAR THAT ONLY HAS 79K MILES ON IT AND IS 11 YEARS OLD. THE COST WILL BE ABOUT 2K TO GET FIXED. THIS IS A SAFETY ISSUE, I HAVE THREE SMALL KIDS. HAVING TO THEM STAND OUTSIDE WHILE I CLIMB INSIDE TO MANUALLY UNLOCK THE DOORS IS UNSSAFE. IF I LEAVE THE CAR UNLOCKED AT NIGHT WHEN WE ARE OUT, THAT LEAVES US VULNERABLE FOR SOMEONE ENTERING THE CAR AND HIDING IN IT UNTIL WE RETURN. ONCE WE GET IN WE MANUALLY LOCK THE DOORS BUT IF THERE IS AN ACCIDENT AND WE NEEDED TO QUICKLY EXIT OR EMERGENCY RESPONDS NEED TO QUICKLY GET US OUT OF THE CAR, IT IS NOT POSSIBLE. IT IS GOING TO COST 2K TO GET THIS FIXED. I HAVE BEEN READING FORUMS, THIS IS A BIG ISSUE ON THE NISSAN MURANO, IT NEEDS TO BE A RECALL. IF IT IS NOT A RECALL, I WOULD LIKE NISSAN ACCEPT SOME OF THE FINANCIAL RESPONSIBILITY OF THIS REPAIR. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2015
Apr 2015

MY DOOR LOCK FOR MY PASSENGER FRONT SIDE DOES NOT UNLOCK. I HAVE NO IDEA WHY BUT I HAVE TO MANUALLY UNLOCK THIS NOW. I HAVE RESEARCHED THIS ONLINE AND SPOKE WITH MY LOCAL NISSAN DEALERSHIPS. THIS IS A SAFETY ISSUE AND SHOULD BE REPAIRED BY A RECALL. PLEASE ADVISE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Apr 2014
Aug 2014

YESTERDAY AFTER WORK, I OPENED THE HATCH TO THE BACK OF MY VEHICLE TO REMOVE JUMPER CABLES. WHEN I WENT TO CLOSE THE HATCH DOOR, IT WOULD NOT STAY CLOSED. I LOOKED CLOSER AT THE MECHANISM THAT LOCKS THE DOOR IN THE CLOSED POSITION, AND IT WAS NOT MOVING BACK INTO THE PROPER POSITION. I THOUGHT INITIALLY IT WAS DUE TO THE COLD WEATHER, BUT EVEN AFTER IT WAS GIVEN TIME TO HEAT UP IT CONTINUED TO STAY IN THE OPEN POSITION. I MADE DUE BY DUCT TAPING THE HATCH CLOSED TO MAKE IT HOME. I LOOKED ONLINE AND SAW THAT THOUSANDS OF OTHER MURANO OWNERS HAVE HAD ISSUES WITH THEIR LOCK ACTUATORS ON DOORS, HATCHES AND EVEN THE GAS COVER ACTUATOR. IT IS EXTREMELY CONCERNING TO ME DUE TO THE OBVIOUS SAFETY HAZARDS THAT ACCOMPANY THIS MALFUNCTION. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2014
Aug 2011

ALL 4 "DOOR LOCK ACTUATORS" ON MY 2004 NISSAN MURANO ARE DEFECTIVE. THIS ISSUE OCCURS INTERMITTENTLY AND MEANS THAT THE DOOR LOCK WILL RANDOMLY NOT UNLOCK OR LOCK. ONLY THE DRIVER DOOR HAS A KEY LOCK- MEANING THAT FOR EACH OTHER DOOR, THE DOORS MUST BE LOCKED FROM WITHIN IF THE LOCK ACTUATOR IS NOT WORKING OR ACTING UP. FOR EXAMPLE, IF A CAR DOOR IS NOT OPENING, AND YOU UNLOCK IT FROM WITHIN THE CAR, THEN CLOSE THE DOOR, AND PRESS "LOCK" ON YOUR KEY-CHAIN, THAT CAR DOOR WILL STILL HAVE NOT LOCKED. THE CAR DOOR LOCK STOPS RESPONDING, AND CAN ONLY BE DONE MANUALLY INTERNALLY. I SPOKE TO NISSAN A YEAR AGO ABOUT THIS PROBLEM AND THEY INDICATED THAT EACH DOOR WOULD BE $400 TO FIX, MEANING $1600 ALTOGETHER. RESEARCH HAS INDICATED TO ME THAT THIS IS A FAIRLY COMMON NISSAN PROBLEM AND THAT NONE OF THE DEALERSHIPS ARE DOING ANYTHING TO HELP THE CONSUMER- OTHER THAN INDICATING THE LARGE PRICE TAG. THIS ISSUE DIRECTLY AFFECTS THE SAFETY OF THE PRODUCT- BECAUSE IT BECOMES IMPOSSIBLE TO TELL WHETHER THE DOOR IS ACTUALLY LOCKED, UNLESS THE OWNER PHYSICALLY WALKS AROUND THE CAR AND CHECKS EACH DOOR- AND THEN LOCKS THE DOOR MANUALLY FROM THE INSIDE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2009
Jun 2011

IN HOT WEATHER, THE PASSENGER DOOR LOCK WILL NOT LOCK WHEN THE LOCK BUTTON IS PRESSED, OR IF THE KEY FOB REMOTE LOCK KEY IS PRESSED. THIS CAN RESULT IN A FALSE SENSE OF SECURITY IF THE DRIVER IS UNAWARE OF THE PROBLEM AND INCREASES THE RISK OF VEHICLE THEFT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2011
Apr 2011

WHEN GETTING OUT OF CAR TO FILL GAS AND UPON CLOSING DOOR, THE DOORS ARE AUTOMATIC LOCKING, I HAD CHILDREN IN THE CAR. THIS CAR HAS CONTINUE TO DO THIS AND IS SERIOUS SAFETY ISSUE. AS A FEMALE I WANT TO KNOW THESE LOCKS CAN BE COUNTED ON TO LOCK OR NOT WHEN CORRECT. A CHILD COULD EASILY GET INTO CAR AND DOORS LOCK ON THERE OWN. THIS IS KNOWN ISSUE WITH NISSAN. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2010
Oct 2010

2004 NISSAN MURANO: DOOR ACTUATORS ON ALL FOUR DOORS ARE EITHER PARTIALLY CLOSING OR PARTIALLY OPENING. THIS RESULTS IN THE DOORS NOT READILY OPENING WHEN TRYING TO ENTER THE CALL. THIS IS A SAFETY CONCERN FOR TWO REASONS, 1) IT DOES NOT ALLOW FOR IMMEDIATE ACCESS TO THE VEHICLE IN AN EMERGENT OR DANGEROUS ENCOUNTER, 2) IT ALLOWS OTHERS TO ACCESS THE VEHICLE WHEN IT SHOULD OTHERWISE BE SECURED. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Apr 2010
Oct 2010

MY 2004 NISSAN MURANO PASSENGER DOOR LOCK FAILS TO OPEN WITH REMOTE CONTROL. THERE ARE NO KEY ACCESS ON THE PASSENGER HANDLE. I EITHER END UP THINKING MY DOORS ARE ALL LOCKED OR I TRY TO UNLOCK THE PASSENGER SIDE DOOR AND IT DOES NOT. 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW TO UNLOCK A DOOR USING THE MANUAL LEVER IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED WILL FORGO GETTING REPAIRED. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2010
Sep 2010

TL*THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE DOOR DOES NOT ALWAYS WORK. WHEN USING THE REMOTE THE DOOR WILL NOT LOCK OR UNLOCK, BUT THE DOOR HANDLE FUNCTIONS NORMALLY. THE CONTACT STATED THAT THE CONTROLS ON THE DRIVER SIDE DOOR, TO LOCK AND UNLOCK ALSO DOES NOT WORK. THE VEHICLE WAS NOT INSPECTED WHEN THE COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 100000. UPDATED 12/20/10 *BF UPDATED 12/21/10

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2010
Sep 2010

1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVER "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2010
Aug 2010

THE DOOR LOCKS DON'T ALWAYS WORK PROPERLY ON MY 2004 NISSAN MURANO (HAS BEEN THIS WAY FOR QUITE SOME TIME) -- IT SOUNDS LIKE THEY ARE LOCKING/UNLOCKING, BUT THE LOCK DOESN'T ACTUALLY ENGAGE. IT'S AN INTERMITTENT PROBLEM, AND IT ISN'T ALWAYS THE SAME DOOR. I'VE SEEN MANY OTHERS WITH THE SAME PROBLEMS ON THIS VEHICLE, AND IT SEEMS LIKE AN OPEN FOR DOOR FOR A BIGGER PROBLEM (CAR JACKING, ETC) -- YOU FEEL SAFE BECAUSE YOU "HEARD" THE DOORS LOCK, YET YOU CAN STILL OPEN IT FROM THE OUTSIDE... I FEEL THAT IT COULD POSSIBLY WARRANT A RECALL FOR SAFETY REASONS. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Apr 2008
Jul 2010

ON MY 2004 MURANO SL AWD DRIVER SIDE DOOR LOCK STOPPED WORKING IN 2008. I DOES NOT RESPOND TO REMOTE CONTROL SO I HAVE TO USE A KEY TO OPEN/CLOSE IT. IN 2007 THE LOCK BECAME LAZY THEN ONE DAY IT STOPPED WORKING. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 1998
Jul 2010

1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2007
Jun 2010

1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. . IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. IT'S ONLY A MATTER OF TIME TILL SOMEONE GETS ROBBED, HURT OR KILLED FROM A MALFUNCTIONING DOOR LOCK. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2010
May 2010

LAST YR, THE DRIVERS SIDE LOCK STOPPED WORKING AND NOW BOTH THE FRONT PASSENGER SIDE AND RIGHT REAR PASSENGER LOCKS AND STOPPED WORKING. THE LOCKS DON'T OPEN EVENT WITH THE KEY. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2010
Apr 2010

PASSENGER DOOR WILL NOT LOCK OR UNLOCK COMPLETELY. IF YOU USE THE POWER LOCK FEATURE, THE LOCK WILL REMAIN IN THE SAME POSITION IT WAS. YOU MUST MANUALLY LOCK OR UNLOCK THE DOOR, WHICH EXPOSES A HUGE SAFETY RISK AS THERE IS ONLY ONE KEY-HOLE ON CAR. TO OPEN A PASSENGER DOOR, YOU MUST UNLOCK THE DRIVER'S DOOR AND WALK AROUND THE VEHICLE EXPOSING THE DRIVER TO UNNECESSARY SAFETY ISSUES. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2009
Feb 2010

2004 NISSAN MURANO DRIVERS DOOR LOCK DOES NOT OPERATE. IT ONLY OPERATES MANUALLY, THE KEY REMOTE WILL NOT OPERATE THE LOCK, NOR WILL THE BUTTON INSIDE OF THE CAR. THE ONLY WAY TO LOCK OR UNLOCK THE CAR IS MANUALLY WITH THE KEY FROM THE OUTSIDE OR WITH THE LATCH ON THE INSIDE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2008
Feb 2010

ALL DOOR LOCKS QUIT WORKING. THIS PROBLEM HAPPENED AT ONCE. MY FAMILY AND I CAN NOT LOCK OR UNLOCK DOORS.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Feb 2004
Aug 2009

1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. IT'S ONLY A MATTER OF TIME TILL SOMEONE GETS ROBBED, HURT OR KILLED FROM A MALFUNCTIONING DOOR LOCK. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2009
Jul 2009

THE DOOR LOCK ACTUATOR IS FAILING ON MY 2004 NISSAN. I ALREADY HAD THE FUEL LOCK ACTUATOR FAIL WHICH CAUSED ME AND MY BABY TO BE STUCK AT THE PUMP WITH NO GAS AND THE INABILITY TO OPEN THE FUEL DOOR. I HAD TO BE TOWED TO THE DEALERSHIP (MAY 2009). THEY REPLACED THE ACTUATOR ON THE FUEL DOOR. THEN THE DOOR LOCKS STARTED DOING THE SAME THING AND THEY QUOTED ME $469 PER DOOR. I CANNOT AFFORD IT. I RESOLVED TO IGNORING IT AND JUST PUSHING THE BUTTON UNTIL THEY OPEN, BUT THEN THE MOST DANGEROUS THING HAPPENED (10/3/09). I GOT OUT OF THE CAR WITH MY CHILD IN THE BACK IN HER CAR SEAT. I ACCIDENTALLY HIT THE LOCK BUTTON AND WHEN I WENT TO GET HER OUT OF THE CAR, THE DOORS WOULDN'T OPEN. I COMPLETELY PANICKED. THIS SCARED HER AND SHE GOT WORKED UP AS WELL. PEOPLE CAME RUNNING TO HELP ME. WE STARTED TO BREAK A WINDOW TO GET HER OUT OF THE CAR, BUT DECIDED THAT SHOULD BE THE LAST RESORT. LUCKILY THERE WERE COOLER HEADS WORKING WITH ME. I MIGHT HAVE DONE IT IF I WAS FULLY ALONE. AFTER A FEW MINUTES OF PEOPLE TRYING TO HELP ME GET HER OUT, WE DISCOVERED THAT THERE WAS ONE DOOR THAT I COULD PUT THE KEY IN (THE DRIVERS SIDE). SO I WENT BACK AROUND AND WAS ABLE TO OPEN THE DRIVERS SIDE DOOR, CLIMB THROUGH THE CAR AND GET HER OUT OF HER SEAT. THIS IS NOT ACCEPTABLE FOR THE SAFETY OF CHILDREN. IT IS ALSO UNSAFE BECAUSE WHEN IN THE CAR, WE HAVE A FALSE SENSE OF SECURITY THAT THE DOORS ARE LOCKED AND THEY CAN POTENTIALLY NOT BE. I FEAR CARJACKING IN PARKING LOTS OFTEN, NOW I KNOW THAT MY LOCKS CAN FAIL AT ANY MOMENT. I AM SAVING MY MONEY TO GET THEM REPAIRED BECAUSE I FOUND AT LEAST 6 DIFFERENT WEBSITES WHERE PEOPLE COMPLAINED OF THE SAME THINGS: THE FUEL DOOR LOCK ACTUATOR AND THE DOOR LOCK ACTUATORS. NISSAN NEEDS TO BE MORE RESPONSIBLE IN PROTECTING THEIR LOYAL SUPPORTERS. I AM SAVING THE MONEY TO PAY FOR THE DOOR LOCK ACTUATORS TO BE FIXED, BUT I DON'T THINK I SHOULD HAVE TO. THIS IS A MANUFACTURER'S DEFECT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Mar 2009
May 2009

I HAVE A 2004 NISSAN MURANO. THE RIGHT FRONT PASSENGER DOOR LOCK HAS QUIT WORKING. ACCORDING TO LOTS OF COMPLAINTS FROM OTHER NISSAN OWNERS, THIS COMPLAINT HAS BECOME TOO COMMON. THIS IS A SAFETY ISSUE, BECAUSE THE DOOR DOESN'T LOCK WITH THE REST OF THE DOORS WITH THE KEY FOB. THE NISSAN DEALERSHIP HAS QUOTED A COST OF $400.00 TO REPAIR IT. IT APPEARS THAT THEY ARE THE ONLY ONES WHO CAN REPAIR THE PROBLEM. AFTER READING NUMEROUS COMPLAINTS REGARDING THE SAME PROBLEM FROM OTHER NISSAN OWNERS, IT APPEARS THAT THIS IS SOMETHING THAT NISSAN SHOULD CONSIDER DOING A RECALL ON. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2009
Apr 2009

THE LOCKING MECHANISM FOR THE FUEL DOOR WORKS INTERMITTENTLY. SEVERAL TIMES WE'VE BEEN UNABLE TO REFUEL THE VEHICLE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Apr 2009
Apr 2009

2004 NISSAN MURANO SL DOORLOCKS HAVE STOPPED RESPONDING. IT STARTED WITH THE PASSENGER DOOR AND THEN, A COUPLE WEEKS LATER THE DRIVER'S SIDE REAR DOOR. *TR WE HAVE YOUNG CHILDREN, AND THE POSSIBILITY OF A DOOR BEING EITHER LOCKED OR UNLOCKED AT THE WRONG TIME IS A DANGEROUS ONE.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2009
Sep 2008

MY 2004 NISSAN MURANO DOOR LOCK ACTUATORS WORK INTERMITTENTLY. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2008
Aug 2008

POWER LOCKS FAIL ON THE DRIVERS DOOR FOR NISSAN MURANO 2004 MODEL. THIS IS BECOMING A COMMON PROBLEM BASED ON DRIVER REPORTS. IT PRESENTS A SAFETY AND SECURITY RISK WHEN THE LOCK SWITCH FAILS TO ACTIVATE ONE OF THE DOORS. NISSAN NEEDS TO RECOGNIZE IT AND RECALL IT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2008

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The 2004 Nissan Murano has 31 Latches/Locks complaints on file. Review the timeline above for detailed owner experiences.