24 complaints reported

2009 Nissan Murano Steering

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
24
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2019

STERING WHEEL LOCK ACTUATOR ITS NOT WORKING DONT LET MY CAR START THIS PART ITS SO EXPENSIVE SHOULD BE A RECALL REGARDING THIS PROBLEM I WAS IS CHICAGO 90 DEGRES WITH MY 2 DAUGHTERS AND MY WIFE AND MY CAR DOESN'T START MY A/C ONLY CAN RUN FOR A FEW MINUTES BEFORE THE BATTERY IS GONE , HOW CAN BE POSIBLE THAT THIS PART CAN MAKE THE CAR AND MY FAMILY STANDING ON THE SUN IN SUMMER TIME SNISSAN SHOULD BE RESPONSIBLE TO FIX THIS PROBLEM

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2019
Apr 2017

THE STEERING RACK AND PINION ARE DEFECTIVE AND THEY START LEAKING IN A VERY SHORT PERIOD OF TIME. MY CAR STARTED LEAKING POWER STEERING FLUID WHILE BEING STATIONARY IN A PARKING LOT

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2016
Mar 2017

I HAVE REPLACED THE POWER STEERING PUMP IT IS BRAND NEW AND IT IS STILL VERY TIGHT AND HARD TO TURN IT ACTS LIKE THE PUMP IS OUT BUT WHEN I PUT FLUID IN IT IT LOOSENS UP FOR ABOUT 10 MINUTES AND GOES RIGHT BACK TO BEING HARD TO DRIVE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2016
Dec 2016

WAS AT LOWES WITH MY GRAND DAUGHTER WHEN THE STEERING WHEEL WAS LOCKED AND THE STEERING LOCK INDICATOR LIGHT WAS ON. VEHICLE WOULD NOT START DUE TO THE MALFUNCTION OF THE STEERING LOCK BOX. WEATHER WAS BAD AND A GENTLEMAN TRIED ASSISTING ME BUT TO NO AVAIL. AFTER LOOKING AT THE INDICATOR LIGHTS HE INFORMED ME HE HAD HEARD OF THIS ISSUE AND THE PROBLEM WAS IN FACT DUE TO A FAULTY STEERING LOCK BOX. I HAD NO CHOICE BUT HAVE THE VEHICLE TOWED TO MY TEMPORARY HOME AND HERE IT SITS. MY HOME FLOODED WITH 7' OF WATER MID AUGUST AND IS STILL UNINHABITABLE. I'M A GRANDMOTHER WITH LIMITED FUNDS AND REALLY CANNOT AFFORD TO SPEND THE LARGE SUM OF MONEY REQUIRED TO PAY FOR A KNOWN DEFECTIVE PART. DURING MY RESEARCH I FOUND OUT THAT NISSAN KNOWING THIS ISSUE HAS NOW IMITED THE WARRANTY TIME ON THIS KNOWN PROBLEM. I THANK GOD THIS OCCURRED IN A POPULATED AREA WHERE ASSISTANCE WAS READILY AVAILABLE AND NOT RURAL AS I QUITE OFTEN FIND MYSELF TRAVELING TO THESE AREAS. IS THIS A SAFETY ISSUE? ABSOLUTELY!! NISSAN SHOULD BE ASHAMED KNOWNING THIS PART IS DEFECTIVE AND REFUSES TO DO A MANDATORY RECALL. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED IN THIS MATTER. THANKING YOU IN ADVANCE.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2016
Dec 2015

GEAR & LINKAGE ASSY-POWER STEERING NEEDED REPLACED PER DEALER WHEN DOING 45K SERVICE AS LEAKAGE IN STEERING

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2015
Nov 2015

TAMARA RECALL THE STEERING TILT AND TELESCOPIC MOTORS BOTH DIED AT THE SAME TIME AND THE VEHICLE DOES NOT EVEN HAVE 70000 MILES. VEHICLE WAS JUST TURNED ON.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2015
Apr 2015

THE TELESCOPING FUNCTION ON MY STEERING COLUMN HAS STOPPED WORKING ON MY MURANO. I UNDERSTAND THERE IS A SERVICE BULLETIN OUT ON THIS SAME ISSUE (NTB-09-073), BUT DEALERSHIP REFUSES TO FIX IT. THE STEERING COLUMN IS NOW STUCK AT A HEIGHT WHERE IT BLOCKS MY VIEW OF THE SPEEDOMETER; I HAVE TO DUCK DOWN EVERY TIME I WANT TO CHECK HOW FAST I AM TRAVELING. OBVIOUSLY A SAFETY ISSUE, AND I UNDERSTAND THAT THIS IS A CHRONIC PROBLEM FOR MURANO'S AND WOULD HOPE THAT NISSAN WOULD STEP UP TO THE PLATE AND PROVIDE A FIX TO MAKE THEIR CARS SAFER. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2014
Feb 2015

AS I WAS DRIVING THE STEERING WHEEL WAS SQEEZING MY STOMACH AND GOING UP AND DOWN WITH NO CONTROL, LUCKILY I WAS DRIVING 35 MPH AND WAS ABLE TO PULL OVER TO AVOID A ACCIDENT. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2015
Nov 2014

THE TILT STEERING MOTOR HAS STOPPED WORKING. THE IN AND OUT MOTOR WENT OUT SHORTLY AFTER WE PURCHASED THIS PRE-OWNED VEHICLE IN 2012. THEN, A FEW WEEKS AGO, THE TILT MECHANISM SPONTANEOUSLY TILTED TO THE FARTHEST DOWN POSITION POSSIBLE. WE THEN HAD TO HOLD THE CONTROL UP AS WELL AS APPLY SIGNIFICANT PRESSURE UPWARDS TO GET THE STEERING WHEEL TO RETURN TO THE DESIRED POSITION. LUCKILY, WE WERE NOT DRIVING AT THE TIME OF THIS INCIDENT, HOWEVER I HAVE READ IN SOME DISCUSSION THREADS REGARDING THIS ISSUE THAT SOME DRIVERS HAVE EXPERIENCED THIS ISSUE WHILE DRIVING. NOW THE TILT MECHANISM DOES NOT WORK ALL TOGETHER (IN, OUT, UP OR DOWN). WE TOOK THE VEHICLE TO OUR NEAREST NISSAN DEALER, AND THEY SAID THERE IS NO RECALL FOR THIS ISSUE, AND IT IS NOT COVERED UNDER OUR WARRANTY. I CONTACTED NISSAN OF NORTH AMERICA AND THEY HAVE STATED THAT THERE IS NOTHING THEY CAN DO TO HELP US AT THIS TIME. THERE ARE SEVERAL DISCUSSION THREADS ON THE INTERNET REGARDING THIS ISSUE FOR THE 2009 NISSAN MURANO. IT IS ONLY A MATTER OF TIME BEFORE THIS CAUSES AN ACCIDENT WITH A POTENTIAL INJURY OR WORSE. NISSAN NEEDS TO ADDRESS THIS ISSUE BEFORE IT GETS TO THIS POINT. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2014
Sep 2014

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. AFTER THE CONTACT ADJUSTED THE STEERING WHEEL, IT FAILED TO MOVE FROM THE TILT POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TELESCOPIC MOTOR AND TILT MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. ..UPDATED 10/15/14 *BF UPDATED 7/22/2015*JS

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2014
Aug 2014

STEERING TILT MOTOR LOCKED WITH STEERING WHEEL ALL THE WAY UP, MAKING DRIVING DIFFICULT, GEARS APPEAR TO BE STRIPPED FOR BOTH THE TILT MOTOR AND THE TELESCOPE MOTOR. I HAVE THE VEHICLE IN FOR $1000 IN REPAIRS. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2014
Jul 2014

WHILE THE VEHICLE WAS IN MOTION THE ELECTRIC TILT STEERING WHEEL JUST ELECTRICITY JUST MOTORED TO THE FULLY DOWN POSITION PUTTING EXTREME PRESSURE ON THE TOP OF YOUR KNEE AND THIGHS AND WILL NOT RETURN UP WHEN USING THE JOYSTICK ON THE SIDE OF THE COLUMN. *JS

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2014
Jul 2014

UPON PARKING THE SUBJECT VEHICLE, IT WAS OBSERVED THAT THE POWERED TILT MECHANISM IN THE STEERING COLUMN WOULD NOT FUNCTION PROPERLY. ONE COULD HEAR THE DRIVE MOTOR OPERATING, BUT THE COLUMN WOULD NOT MOVE TO ITS NORMALLY STOWED POSITION. FURTHER, ANY ATTEMPTS TO ADJUST THE STEERING COLUMN UP OR DOWN VIA THE CONTROL BUTTON RESULTED IN AN ELECTRIC DRIVE MOTOR NOISE, BUT NO MOTION OF THE STEERING COLUMN WITHOUT ASSISTING SUCH MOTION BY PUSHING UP OR DOWN ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO NISSAN AUTONATION ARAPAHOE (10030 EAST ARAPAHOE RD, CENTENNIAL, CO 80112), WHERE BOTH THE STEERING COLUMN TILT AND TELESCOPE DRIVE MOTOR ASSEMBLIES WERE REPLACED AT FULL COST TO THE CAR OWNER, THEREBY REMEDYING THE MALFUNCTION. AFTER FIRST OBSERVATION OF THE MALFUNCTION AND PRIOR TO THE REPAIR, THE DRIVER DID NOT EXPERIENCE ANY UNCOMMANDED CHANGE IN THE STEERING COLUMN POSITION WHILE DRIVING, HOWEVER GIVEN THE FAILURE MECHANISM, THE DRIVER FELT IT IMPORTANT TO REPORT THIS INCIDENT IN THE EVENT SUCH UNCOMMANDED CHANGE IN STEERING COLUMN POSITION MAY BE POSSIBLE WHILE DRIVING. IT SHOULD BE NOTED THAT NISSAN HAS ISSUED A SERVICE BULLETIN FOR REPAIR OF THIS MECHANISM, NO. NTB-09-073, WHICH APPEARS TO BE RELATED TO NHTSA #10030573. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2014
Jun 2014

THE TILT AND TELESCOPING STEERING WHEEL ADJUSTMENT STOPPED WORKING. MOTORS RUNS, BUT THERE IS JUST A GRINDING SOUND. WHEEL SET ITSELF TO THE LOWEST POSITION PINNING MY LEGS TO THE SEAT. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2012
Apr 2014

THE AUTOMATED STEERING COLUMN TILT CEASED TO OPERATE. DEALER SAID THE INSTALLATION OF A NEW TILT MOTOR WAS REQUIRED. COST TO INSTALL NEW TILT MOTOR, INCLUDING LABOR AND TAX, WAS $555.36. I PAID THIS AMOUNT TO DEALER FOR REPLACEMENT. NISSAN MOTOR COMPANY HAS A PROBLEM WHEN AN AUTOMATED MECHANISM, AS THIS ON 5 YEAR OLD CAR, FAILS.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Apr 2014
Sep 2013

UPON EXITING MY DRIVEWAY THE STEERING WHEEL TILT/TELESCOPIC MECHANISM BEGAN TO GRIND AND THE STEERING WHEEL RATCHETED LOWER & LOWER ONTO MY LEGS. PRESENTING A DIFFICULT DRIVING POSITION AND MAKING INGRESS & EGRESS TO & FROM THE VEHICLE DIFFICULT. I AM AWARE OF A SERVICE BULLETIN ON THIS PROBLEM FROM NISSAN NTB-09-073 *JS

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2013
Jun 2013

THE AUTOMATIC ADJUSTMENT OF THE STEERING COLUMN GEARS ARE BROKEN AND THE STEERING WHEEL IS STUCK IN THE UP POSITION. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2013
Jan 2013

WHEN MY WIFE GOT OUT OF THE VEHICLE, THE AUTOMATIC STEERING COLUMN ADJUSTING MOTOR MADE A TERRIBLE NOISE AND STOPPED WORKING LOCKING THE WHEN IN THE DOWN POSITION. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2013
Apr 2012

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE RACK AND PINION LEAKED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE A LOT OF NOISE AND HAD TO CONSTANTLY HAVE TO HAVE THE POWER STEERING FLUID REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE RACK AND PINION UNIT NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 101,000. UPDATED 6/4/12 *CN UPDATED 06/11/12

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2011
Apr 2012

THE STEERING WHEEL MOTORS TO MOVE WHEEL UP, DOWN AND IN, OUT ARE BROKEN AND STEERING WHEEL STUCK IN UP POSITION MAKING THE CAR DIFFICULT TO DRIVE. TOOK VEHICLE TO DEALER. THEY WANT $933 TO REPLACE THESE KNOWN DEFECTIVE MOTORS. THE WARRANTY THEY PROVIDE FOR THE REPLACEMENT IS FOR 12 MONTHS OR 4000 MILES. NISSAN MUST NOT HAVE MUCH FAITH IN THESE MOTORS. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2012
Mar 2012

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED WHILE ATTEMPTING TO ADJUST THE STEERING WHEEL, IT BECAME STUCK IN THE UP POSITION AND COULD NOT BE LOWERED. SINCE THE CONTACT WAS UNABLE TO LOWER THE STEERING WHEEL IT WAS DIFFICULT TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE TILT MOTOR FOR THE STEERING WHEEL WAS DEFECTIVE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 70,000.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Mar 2012
Dec 2011

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE STEERING WHEEL COLUMN ADJUSTER FAILED. WHEN THE ENGINE WAS STARTED, THE CONTACT HEARD A GRINDING NOISE AND WAS UNABLE TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 53,000.

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2011
Aug 2011

FOR THE MONTH OF AUGUST 2011, MY 2009 NISSAN MURANO HAS EXPERIENCED FOUR (4) STEERING WHEEL FAILURES THAT COULD'VE RESULTED IN SERIOUS BODILY INJURY OR DEATH. HAWKINSON NISSAN REPLACED THE SERPENTINE BELT AT LEAST TWICE IN LESS THAN A TWO-WEEK PERIOD IN AUGUST OF THIS YEAR BECAUSE IT WAS SHREDDED. ALTHOUGH THE DEALERSHIP HAD DONE MULTIPLE MULTI-POINT INSPECTIONS THIS MONTH, THEY REPORTED THAT THERE WAS NO EVIDENCE OF ANY PENDING FAILURE OF THE SERPENTINE BELT WHEN THEY DID THE INSPECTIONS. IN ADDITION, ON AUGUST 8, 2011, THE TECHNICIAN FOUND A "PASS SIDE RACK AND PINION BOOT FILLING UP WITH FLUID FROM BAD SEAL IN POWER STEERING RACK," ACCORDING TO THE INVOICE. NISSAN FOUND A LEAK IN THE POWER STEERING HIGH PRESSURE LINE. NISSAN REPAIRED THE PROBLEM BY REPLACING THE HIGH PRESSURE POWER LINE AND POWER STEERING RACK. THEY ALSO BLED THE POWER STEERING FLUID SYSTEM AND PERFORMED A FRONT END ALIGNMENT, ACCORDING TO THE INVOICE. I DO NOT THINK THE 2009 NISSAN MURANO IS SAFE TO DRIVE BECAUSE I WAS NEARLY KILLED OR BADLY INJURED MULTIPLE TIMES. THEY NEED TO RECALL THE VEHICLE SINCE THEY'VE ATTEMPTED TO CORRECT ISSUES WITH THE STEERING WHEEL ON MULTIPLE TIMES WITH NO AVAIL. I'M AFRAID OF THEM RETURNING THE VEHICLE TO ME SINCE THE MECHANICS OBVIOUSLY CANNOT FIX THE PROBLEM SINCE IT'S MOST LIKELY A DEFECT THAT'S CAUSING THE SERPENTINE BELT TO CONSTANTLY SHRED WITH NO PRIOR EVIDENCE OF PENDING FAILURE OR WEAR AND TEAR. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2011
Aug 2010

COLUMN 2009 NISSAN MURANO: THE STEERING COLUMN POWER ADJUSTMENT (TILT OR TELESCOPE) DOES NOT WORK OR MAKES ABNORMAL NOISE WHEN OPERATING THE SWITCH. *TR

Type: Vehicle, Vehicle: 2009 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2010

Trend Over Time

Complaints by year

Quick Summary

The 2009 Nissan Murano has 24 Steering complaints on file. Review the timeline above for detailed owner experiences.