48 complaints reported

2017 Ram 2500 ELECTRICAL SYSTEM,SERVICE BRAKES

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
48
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Aug 2023

While towing with my 2017 RAM 2500 the "Service electronic braking system" and "Service antilock braking system" began to intermittently flash on my gauge cluster/instrument panel. The message and lights would continually flash on and off while driving over various road conditions (rough, smooth, flat, inclines, declines). My families safety (myself, wife and son) was at risk with the potential for a brake or braking system failure while towing our travel trailer, as well as the safety of others on the road around us in the event of our braking system failing. I began doing research on this error message and found the NHTSA investigation and link to report the issue. I am going to speak to my local dealer today 8/24/23 regarding repairs.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2023
Aug 2023

72,000 miles on vehicle. Received error messages - service electronic brake system and service abs brake system. The error is intermittent and causes loss of ABS functionality and a potential safety hazard. The repair is to replace the ABS system Module (68437098AB) and the ABS Modulator (68143491AA). This is not a small repair. From reading on the internet, this is component defect and a reoccurring problem on these vehicles, and the manufacturer refuses to acknowledge this as a problem. I am recommending that the NHTSA consider this as a recall.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2023
Jul 2023

While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2023
Jul 2023

The service antilock brake system/ service electronic braking system lights began turning on and off intermittently around August of 2022. These would sometimes be prompted or exacerbated by wet driving conditions or bumps, but often just at random while driving. At the beginning of the issue, vehicle had roughly 48,000 miles. After paying for diagnosis, the failed part was deemed to be the ABS pump motor-general electrical failure, code C0020-0 as well as code C006C-9A for stability system component failure. Being RAM dealer-only parts and needing software flashes for installation, this repair costs between $1000 and $2000 USD. This failure leaves these HD trucks without ABS systems (functioning systems are required in many states for vehicle safety inspections). The cherry on top of this situation is the replacement parts are unavailable nation-wide as FCA "switches manufactures". This leaves the ABS inoperable and the trucks completely unsafe with absolutely NO alternative actions. No loaner vehicles offered, no recourse for failing safety inspections, nothing. Many folks use these as business or work trucks, depend on them, and have no choice but to keep driving with the issue as-is. This is a blatant hazard and needs to be corrected as soon as possible.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2023
Jul 2023

While driving the trucks ABS and wheel speed sensor warning lights will intermittently alarm. While alarming I do not have ABS or cruise control function.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2023
Jun 2023

Service Electronic brakes and service abs system along with abs light, traction control light and cruise control wont work. First issue happened at 36,000 miles covered under warranty. Vehicle now has 53,000 miles and same issue is back. Vehicle could have brakes abs system fail and cause a wreck. OEM parts are on a long wait list. After reading hours of reports online of many other vehicles and people experiencing same issues Ram needs to issue a recall.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2023
Jun 2023

Service ABS system and Traction Control light and bell comes on intermittently while driving. Well known and documented problem. Many people have reported this and replaced parts with no solution.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2023
Jun 2023

ABS control module pump/Hydraulic control module. 49000 miles. ABS lights/Service Electronic braking. No parts available for repair. On indefinite back order from Mopar. This problem needs to be solved. Thanks

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2023
Jun 2023

Service Electronic Brake system and ABS unavailable lights constantly. Brakes locked up while towing a trailer. This apparently is a known problem that Ram refuses to recall. $1500 to $1800 to fix a known faulty part is unreasonable and is going to make people choose to continue to drive with the warning light on because it is too expensive to repair.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2023
May 2023

ABS Light and Anti Lock Break System Alarm and Light constantly goes off. The light an alarm started within one month of purchasing and the vehicle is over $40,000.. every shop that we have taken it to said that it’s something that the manufacture should fix it at some point it’s not safe because it is your antilock brake system. It needs to be fixed and we shouldn’t have to pay the outrageous cost of having this fax one we just purchased a vehicle..

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2021
May 2023

HCU for ABS brake system has now failed for a second time. They can not even supply a part to repair. Now on back order hold til 02/2024. So I have to risk driving with no abs system until then and not certain if it will be extended again. This is a known issue for RAM. They should fix this and put out a recall and reimburse me for time and repairs. I hope no one gets killed for this. Alot of Rams on the road just like me now.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2023
Apr 2023

ABS breaking failure/warning on an intermittent but ongoing basis. Specifically, repeated failures of anti-lock brake modulator valve that causes ABS system to not function properly. Sometimes the ABS warning light flashes on and off, sometimes it stays on for weeks. RAM knows about the problem with part number 68143491AA. They replaced it for me once on 3/1/2022 at 50,650 miles but put in the exact same failing part. It started to fail again September 2, 2023. I had it diagnosed 11/21/2023 (as soon as I could get it in). It's the exact same issue. These vehicles are hazardous to drive. They have a replacement part now 68143491AB, but they refuse to pay for the repair leaving customers to to afford the expensive repair, drive the vehicles in an unsafe condition, or not use the vehicle at all.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2023
Mar 2023

The abs HCU has failed for the second time. This happened at 37,000 miles and has happened again at 61,000 miles. Factory mopar parts were installed after the first failure. Now parts are unavailable. I have no abs, traction control or cruise control.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2023
Mar 2023

ABS CONTROL MODULE AND HYDRAULIC CONTROL UNIT FAILING. REPLACED COMPONENTS IN 2021 AND 2022 AND FAILING AGAIN IN 2023. THIS IS A SERIOUS SAFETY ISSUE BECAUSE IF THESE UNITS FAIL THEN IT CAUSES LOSS OF ANTILOCK BRAKING AND SPEED CONTROL

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2023
Jan 2023

2017 Ram 2500. ODO 77,000 miles While driving at any speed, warning lights and audible tones intermittently come on. Display reads "Service Electronic Braking System" and "Service ABS". ABS and Traction Control lights also illuminate on the dash. Sometimes the warnings will come on and off so fast that the truck is constantly chiming which is very distracting. Speed doesn't appear to be a factor. Sometimes the warning lights stay illuminated. Sometimes they go away. Sometimes they flash on a off rapidly. Truck has not been taken to the dealership yet but an appointment has been made and the dealer said it is most likely the ABS module and Hydraulic Control Unit that needs to be replaced. This sounds like a known issue. Safety issues I am concerned about are: Loss of ABS and traction control. Trailer braking system issues while towing (horse trailer). Distractions from audible alarm constantly chiming, loss of braking power.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2023
Jan 2023

Starting roughly a year from the date of this report, the vehicle would randomly issue a warning "Service Electronic Braking System" and turn on the Traction Control and ABS warning indicators; it would also disable Cruise Control. These errors would appear sporadically and persists for a few seconds to a few minutes. The dealer was unable to diagnose as the error was not actively triggered at the dealership. Over time, the error happened more often and persisted for longer time periods (minutes, hours, then days) but would eventually (and randomly) reset. It became clear that it was oftent triggered by a sharp jolt or a tight turn. Recently the error stayed on permanently and the dealer was able to retrieve an error code which led them to suspect a faulty connector. It took 6 weeks to get the connector and when the dealer attempted to install it they came to the conclusion that both the wiring harness and the connector are OK. They were able to retrieve additional error codes that pointed at the HCU (Hydraulic Control Unit) of the ABS system needing replacement. No HCU units are currently available. I have conducted extensive online research concerning this issue and the four symptoms: 1. "Service Electronic Braking System" message 2. Traction control indicated lit and traction control disabled 3. ABS indicator lit and ABS disabled 4. Cruise Control disabled and found that there are a large number of reports for RAM 1500 and 2500 models with mileage as low as 12,000 miles. This appears to be a wide spread failure of the HCU component that points at a flawed part that causes significant safety issues as it randomly disables both traction control and ABS functionality. RAM simply burdens the consumer with the cost of having to replace the HCU, sometimes multiple times as new units tend to fail again.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2022
Jan 2023

Hydraulic Control Unit failure on Ram 2500. This causes antilock brakes to stop working as well as traction control.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2022
Jan 2023

Service electronic braking system and service ABS System is intermittently coming on and off with the vehicle every time it is driven.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2023
Jan 2023

Turn on the truck and the ABS/Traction Control lights are off, drive the truck, and with no consistency, the ABS and traction control come on and off. It does not matter if it is raining/wet or sunny, around a turn or straight the lights turn on and off on their whim. When the lights are on the truck has different braking characteristics than when the lights are off. The truck stops in a longer time frame and the brakes seem as if they have less braking power or are soft compared to them when the lights are off.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2023
Nov 2022

ABS pump electrical failure, repaired OCT.17/2020 by dealer. 11/20/2022 same problem. ABS light, traction control, and no Trailor brakes, or cruse. not sure what other problems exist.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2022
Oct 2022

Service Electronic Brake System and service Antilock Brake system light come on and off intermittently at random times. Some time on and off a few times faster then it can display the message. The Hydraulic Control Unit was replace one already. Reading online there are several 2017 and 2018 rams having this issue.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2022
Sep 2022

Under normal driving conditions I got the “SERVICE ANTILOCK BRAKE SYSTEM” message along with an ABS light, traction control light, loss of traction control, loss of cruise control functions and loss of 4x4 functions. This is a well known safety issue that needs to be addressed by the manufacturer. With ABS being a SAFETY feature required on all vehicles, it is only appropriate that this become a safety recall.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2022
Jan 2021

I have a C0020-01(ABS pump motor control general electrical failure) code on my 2017 Ram 2500 truck with only 43,xxx miles. This code and mechanical issue was identified/confirmed by a Ram dealership. The ABS/traction control warning light started intermittently turning on, and then off about 1,000 miles ago and has continued until now. With this issue, the ABS/traction controls do not work on the vehicle. This alone puts myself, my family’s, and other people’s lives at risk. This is a very well documented and well known safety issue on these Ram trucks. Any simple internet search will show that this is true. Even the Ram Service Representative said that these trucks should be recalled because of this safety issue. There should absolutely be a recall because it is a direct safety issue that involves so many of these Ram trucks. With an extremely common faulty ABS/traction control issue such as this, people’s lives are at risk. I believe that I shouldn’t have to pay Ram over 1,000 dollars to have this safety issue fixed, but I will because it will be to keep my family safe by having a functioning ABS and traction control system on my truck.

Type: Vehicle, Vehicle: 2017 RAM 2500, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2021

Trend Over Time

Complaints by year

Quick Summary

The 2017 Ram 2500 has 48 ELECTRICAL SYSTEM,SERVICE BRAKES complaints on file. Review the timeline above for detailed owner experiences.