106 complaints reported

2019 Subaru Crosstrek VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
106
Crashes
0
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Apr 2025

The windshield cracked without impact or any other obvious means of damage. I have had 2 other windshields crack in the same manner, the first being December 2022, second March 2024, and now April 2025. All incidents have starts from the bottom on the windshield on the passenger side, and spreading towards the roof. The vehicle was not moving at the time of the crack, it was noticed getting in the vehicle of all incidents

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2025
Aug 2023

We went to put groceries in our trunk and the rear driver side window shattered and my 2 year old was in the car. Glass got inside the car where his car seat was, and the entire window shattered on the ground. There was nothing touching the window to make the window shatter when I shut the trunk

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2023
Jul 2023

Rear view mirror fell off while driving down the hwy. when the mirror detached from the front windshield it sent small shards of class on to me and my wife. This startled me and caused me to jerk the wheel. I corrected the vehicle and safely pulled to the side of the road. After inspecting what happened I realized the the glass broke and the mirror had a chuck of glass still attached to it. The damage was only on the inside potion of the glass and there is no damage to the outside. I called Subaru of America and the representative side it was covered under warranty. Once I called the service shop they informed me that I needed a claim number and Subaru does not warranty windshields. I called back and after 35 minutes the representative said I would have to wait for another representative to call back with further information.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2023
Dec 2022

My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2022
Nov 2022

A crack on the windshield appeared for no apparent reason . The crack started on the passenger side right below the windshield wiper. At this time, the vehicle has not been inspected by insurance or police. Besides the financial burden this may cause it has not caused any physical harm to myself or others. However, it is a known issue with Subarus in the past and should be addressed.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2022
Aug 2022

I have had to have my windshield replaced four times since purchasing the vehicle in June of 2021. Small chips and cracks have formed from the smallest debris on the road, and even a small rock can cause a foot-long crack.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Aug 2022

TWO incidents: 1) Within a month of buying a brand new car, the windshield chipped. A small pebble hit the windshield while driving it. I've been hit by hundreds of small pebbles in other cars over the years and never had a chip. Got it repaired the next day with Safelite, they did a repair and it seemed to work fine. No further issues with the chip. They were shocked at how easily it chipped. 2) Feb 2022, I had my car at the dealer for about a week, and then drove it home and parked it in the driveway. Came back to it a day or two later, and there was a large crack originating by the heating elements/where the wipers are. It had 4 or 5 branches out, 3 were small, one was medium, and one large crack went all the way to the middle of the windshield. No damage, didn't hit anything, the crack is nowhere near the chip. Spontaneous crack.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2022
Jul 2022

I am about to get my second windshield on this car due to chips and cracks. I currently have 7 with one large spider crack. I have never owned a car that had a windshield that chipped and cracked so much. Our Dodge Caravan which we have owned twice as long and drive in the same roads, highways and conditions, has never chipped.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2022
Jun 2022

Windshield cracked randomly while car was parked at my house. The crack isstarting from from bottom corner at seam. And extends almost all the way up in 1 single crack. After showing pictures to a mechanic he confirmed this is not from a rock or dust storm. If the windshield were to crack when driving it could potentially spiderweb, causing little visibility.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2022
May 2022

Windshield Replacement due to rock chips: Within 3 months of purchasing my Crosstrek, my windshield received 3 rock chips: I will say, I don't drive OFF ROAD. I drive on the highways or paved city streets. When this first occurred in 2018 (purchased in Oct2018), I was shocked. I've owned cars all my life (I'm over 50y - drove Nissans) & NEVER had a rock chip incident. Anyway, dealer told me I should be more careful and it's my fault - the service guy actually inferred that it must be because I'm a woman and drive badly (I haven't gone back to that dealer). I wasn't happy but had the rock chip repaired but one: It couldn't be repaired because it was on passenger side but down by the black area where the shield connects with the body of the car. Was told to wait and see. That winter the crack spread significantly to a 48+ inch crack that scaled the entire windshield. Because of the pandemic, I recently took it in for replacement (costing $1,076.52). Now, not even a month after replacing the old windshield - yesterday in fact - the windshield developed a new rock chip crack. I'm beyond understanding why this is occurring. It's as though the Crosstrek is a magnet for this type of event. I love my car but I really am not pleased - and feel the design of the windshield makes these vehicles prone to this type of issue. I know the manufacture has to be aware due to the number of complaints they receive but have yet to improve the design to correct for it.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: May 2022
May 2022

Windshield accumulated a small crack in the lower passenger side, about 6in long and a quarter up from the bottom of windshield. It's now continued to grow and is now half of the windshield.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
May 2022

While driving at a slow speed (<15mph) I had to stop quickly at an intersection. A small board inside the car (<1 lb, 2'x12") connected with the windshield causing a substantial crack approximately 10 inches in diameter. The windshield is absolutely unsafe and will need to be replaced(although has not yet been seen by the dealer.)

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2022
Apr 2022

I own a 2019 Subaru Crosstrek Premium. Today, I noticed a crack in my windshield as I got in my car in my garage. There was no impact to the windshield that could have caused the crack in the windshield, and the night before there was no crack visible. The vehicle was not diagnosed or repaired yet, and is pending review from the dealer. The crack began at the bottom right edge, the crack is roughly 2" long.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2022
Apr 2022

I parked my vehicle in my garage last evening no Crack in my windshield. Today I went to go out to eat and I had a 3" Crack starting at the edge middle of the driver's side. I drove 4 miles to the restaurant and now it's 8" long. No rock impacts I'm aware of and no chips in the Crack area. From what I'm reading subaru seems to have a windshield issue, and I think these should be replaced at no cost to the consumer.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2022
Mar 2022

I purchased my 2019 Subaru Crosstrek in 2019 brand new and as of March 29th, 2022 I have had two windshield replacements due to cracks. I have never had this issue before with my other vehicles and I have also owned a 2016 Subaru Impreza so I am assuming it might have something to do with the year and model of my current Subaru. I recently replaced my cracked windshield last month and today I have discovered another chip in my windshield. This will be the third time that my windshield has cracked. When brought to the attention of my Subaru dealer, they said it was not an issue and I am just unlucky. Upon further research online, I have discovered that I am not the only one who has had windshield cracking issues with a 2019 Subaru Crosstrek.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2022
Mar 2022

Within a month of owning this vehicle new, the windshield formed a crack in it randomly. A few weeks later It formed another in the center near the driver's side making it harder to focus on the road. Now we have 2 cracks next to each other obstructing the driver's view.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2021
Mar 2022

This vehicle has a crack across the lower part of windshield. Apparently this is a notorious subaru problem I'm told.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2022
Mar 2022

Windshield cracked at in the center at the base while car was sitting inside garage.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Sep 2022
Dec 2021

After having cowl replaced under warranty, at the dealership, I drove vehicle home (3 miles) and placed in garage. Next day, noticed 10 inch crack on lower passenger side of windshield. Took car to have looked at by dealership who stated crack had to come from rock and refused to replace. On my way home, I did not take a rock to my windshield. The Service Manager stated he would call Subaru regarding my issue. He has never called to provide any update.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Oct 2021

UNKNOWN. My windshield has a crack in the lower section on the passenger side coming up from the bottom of the windshield. There is no indication that it was hit by anything, there is just a crack. In fact, it was parked in the garage and next time we got in it we noticed the crack.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Sep 2021
Aug 2021

WHILE DRIVING TO WORK IN THE MORNING, MY WINDSHIELD ALL OF A SUDDEN CRAKED. THERE WERE NO VEHICLES AROUND ME SO IT WASN'T A ROCK THAT HIT MY WINDOW, THE CRACK ON THE WINDOW ITS ABOUT AND ONE INCH. I TOOK THE CAR TO THE SUBARU DEALER AND THEY SAID THAT CRACK WAS TOO BIG TO BE FIX, WE PAID EXTRA AT THE TIME OF PURCHASED FOR A PACKAGE THAT WOULD COVER DINGS AND WINDOW REPLACEMENTS AND THEY ARE NOT FOLLOWING THE PROMISE.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Aug 2021

I WOKE UP ONE MORNING AND WHEN I WENT TO MY CAR THAT WAS PARKED IN MY DRIVEWAY OVERNIGHT I SAW A CRACK IN THE WINDSHIELD THAT WAS NOT THERE WHEN I GOT HOME THE NIGHT BEFORE. THE CRACK LOOKS LIKE IT STARTS WHERE THE DE ICER IS LOCATED ON THE BOTTOM OF THE PASSENGER SIDE.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: May 2021
Jul 2021

DRIVERS SIDE WINDSHIELD CRACKED FOR NO APPARENT REASON. WAS DRIVING ON A STRAIGHT AWAY, WITH NO CARS IN FRONT OR BEHIND ME, DOING ABOUT 55MPH. PAID $240.00 TO HAVE REPLACED. I DO NOT HAVE PHOTO. JUST CREDIT CARD PAYMENT TO GLASS COMPANY.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2020
Jun 2021

The windshield cracked seemingly at random during the winter. It was approximately 15 degrees on I-70 in CO on December 11, 2020. The windshield suddenly cracked with no indication of impact. It was a 6 inch crack. The windshield appears prone to cracking as evidenced by 1000s of other consumer complaints.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
May 2021

I WAS DRIVING DOWN HIGHWAY 1 AND MY DRIVER'S RIGHT SIDE WINDOW SUDDENLY EXPLODED AND SHATTERED INTO A THOUSAND PIECES, RAINING GLASS DOWN ALL OVER ME. I DIDN'T HAVE A CRACK PREVIOUSLY AND A ROCK DIDN'T HIT IT SO THERE WAS NOTHING TO CAUSE THIS. THERE WERE NO OTHER CARS ON THE HIGHWAY AT THE TIME. THE CAR ONLY HAS 13K MILES SO THIS SHOULD NOT HAPPEN, BUT I'VE SINCE FOUND OUT THIS IS A KNOWN DEFECT WITH NEWER SUBARUS SO THEY SHOULD FIX THIS ISSUE BEFORE SOMEONE GETS REALLY HURT.

Type: Vehicle, Vehicle: 2019 SUBARU CROSSTREK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2021

Trend Over Time

Complaints by year

Quick Summary

The 2019 Subaru Crosstrek has 106 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.