2019 Subaru Outback UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
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My subaru outback has been having an issue with a dead battery, every month for the past 4 months. My dealership has done 2 complete diagnostics, overloading the system, etc. They have come up with nothing on why my battery dies. When I have taken my car in to be checked, it's always with a new battery that is still good. I have had 3 new batteries in the past 4 months, plus multiple charges. Something drains the battery within a month's time. This past visit to the dealership, I have refused to pick up my vehicle because I know it's going to die in a month. I can't live like this, not knowing when it will die. I am most particular about making sure doors and tailgate are completely closed. Is there anything more the dealership should be checking into? Any advice would be appreciated.
The infotainment center is prematurely delaminating/failing. On various Subaru forums, it appears this is a common issue on the year/model I own. While this may not seem safety related on the surface, the failing screen is incredibly distracting while driving depending on where the delamination occurs. It mimics pressing the screen, so it will cycles through the screens wildly, incessantly beep, tries to redial the last call made over and over again, etc. which, as you can imagine, is incredibly distracting while you are driving. Even if you turn the screen off, it randomly can pop back on. If you disable bluetooth, it still wildly flicks between screens and beeps. What is also concerning is the replacement units are backordered- so even though this appears to be a very common issue (and i believe a safety issue subaru should cover), even if i wanted to pay to fix it ASAP, I can't! It's making for an incredibly distracting, unsafe driving experience.
The head unit (radio) on my 2019 Subaru Outback began developing "bubbles" behind the touch screen which is causing phantom touches. Without any human interference, the radio will suddenly start switching channels and functions on the radio in a very rapid sequence. When this occurs while driving, it is EXTREMELY distracting for the driver. The only solution is to turn the entire head unit off and go without radio, navigation, nor bluetooth capabilities. Subaru prides itself on safety, and yet Subaru of America seems to not take this issue seriously. I have filed a case with Subaru of America, but they seem satisfied to make customers foot the bills for diagnostic testing, meanwhile the head unit in question is on a backorder and simply not available. Harman Kardon is the maker of the head unit and should be made to pay for the development of a new head unit without serious defects. But if Subaru is truly the company they say there are, then they need to take responsibility as well and provide the replacement of the defective units regardless of warranty status. At first this may appear as a "cosmetic issue," but I can honestly say that my initial experience was so distracting and confusing, and occurred in an area where I was not able to pull over. I consider myself very lucky that I was involved in any kind of accident.
I purchased this 2019 Subaru Outback new. In less than three months, the windshield cracked at the edge on the driver's side. I had the window replaced and two years later it cracked again in exactly the same place. I have not had the vehicle inspected since then and there were no warning lights or other symptoms prior to the crack appearing.
The DCM Fuse was draining my battery. Which lead to me having a dead car battery. I had the battery replaced and paid out of pocket. The less than a week later it drained that new battery, which I had to pay for again. This lead to having my car dead on the side of the road because this DCM Fuse was draining power from my battery when the car was off. This is a major issue and should be a recalled part ASAP.
I purchased this vehicle brand new in 2020 and had never experienced any issues with the battery this year alone(2023) I have had to replace the battery 4 times. I would used the jump method leaving the to car running for at least 15 minutes before driving and then within the next month or two the battery is drained and dead again. When I took my vehicle to the dealership the mechanic already knew what the DCM would be the issue. I then called the manufacturer after doing more research and noticed that this is a very common issue and it has not been recalled yet. After performing the DCM test it was confirmed that was the issue and I am still being ask to pay the 1200.00 bill.
Windshield started to crack despite no incident and crack has rapidly expanded
Starlink system is malfunctioning. The radio spontaneously begins scanning through stations and will not stop even when "scan" icon is pressed or preset station pressed. Also, the bluetooth connectivity to my phone is randomly lost. This has caused distractions while driving and loss of "hands free" features for my phone and is a safety hazard.
I have owned this Subaru since September of 2019 and within the first year of buying it, while on a roadtrip with 3 other passengers who saw it happen, the windshield just split in the lower left side. there were no cars around to kick up rocks or debris so it seemed very odd. over time it spread and we inevitably had to replace it because the crack had gone across the entirety of the windshield. only a few months after replacing the windshield it split once again in the same spot in the lower left with no explanation as to why. the place where it split initially has no rock chips to explain the crack. after this I looked it up online and found out that many others have had similar experiences, so I decided to not even replace my windshield but to instead live with the crack that has once again spread clear across the car because I do not have the money to keep replacing $1000 glass every 3 months or so. The Subaru is an otherwise good car, but this problem is a bit ridiculous.
I am the owner of the 2019 Subaru Outback. Since I purchased the car back in 2019, I replaced the windshield 3 times already in 4 years of car ownership (10/2019, 11/2021, 8/2022) and only ~30k miles driven. Every time even a minor struck into the windshield caused a major crack (over 1 foot length) within minutes of continued driving. This significantly impairs the clear vision through the windshield. Additionally, rapid advancement in the size of the crack means that it has to be fully replaced every time with the cost of additional calibration of safety systems which makes the cost of the replacement extremely high. Every windshield has been replaced in the Subaru dealership with Subaru-made components. This rate of replacement is highly unusual and I never experienced before such frequent windshield failure.
Failing and malfunctioning head unit. This is a known problem with Subaru Outbacks. The inside is delaminating causing bubbles inside screen. The touch screen thinks you are touching it so it will skip stations, press all kinds of buttons on the menu screen, and even call contacts on your phone. I had to shut the radio off completely to a black screen as it’s dangerous while driving. I’ve been waiting almost a year for a replacement with no ETA from Subaru, told on “indefinite back order”. I paid the car off intending to keep it many years and purchased an extended warranty that is useless.
The 2019 Subaru Outbacks have a Data Communication Module (DCM) which allows hands-free access to audio features of the car. The DCM (Generation 1) was designed to work on 3G networks and also provides access to Starlink which could be used in an emergency. With the deactivation of the 3G network, the DCM drains the car's main battery. Thus the car will not start if left unattended for any length of time. If the DCM is disabled by pulling the fuse, the hands-free features of the car are also disabled as well as Starlink. There is a class action lawsuit regarding this problem, however, it only covers the batteries that are damaged due to being drained and does NOT address the root cause of the problem.
Driving normally with no other vehicles nearby, Crack developed in windshield almost half way up, from the left side, and within seconds crossed most of drivers side in a near direct line. This is the third windshield to Crack in a 12 month period. Both times replaced at my local Subaru Dealership where the vehicle was originally purchased. I have received a warning ticket from police for the prior crack, just before replacement due to safety issue. This newest crack is in drivers field of vision.
"Infotainment" touch screen in front dashboard delaminating. What can be described as bubbles or splotches, sponaneously appear, and cause system to constantly register touches. Depending on location of "bubble(s)" highly dangerous and scary as system can randomly navigate, call, play music, etc. as if possessed by a ghost. Back up camera affected too. Anything which is attached to display can seemingly randomly switch, turn off, turn on, etc. Seems to be worse in hot weather. Can not turn off 'infotainment" panel/screen because system turns itself back on (as if registering the touch by a user).
The infotainment center is consistently cycling through radio stations and apps. Driving down the road you see this consistent blinking as it cycles through. Cannot not turn the unit off. Tentative date is November 2023 for the unit to be replaced. 10 months from start of problem that has gotten progressively worse.
2019 Subaru Outback, 3.6R limited, approx. 3.5 years old with around 36000 miles, when I noticed small bubbles forming near the upper right hand corner of the infotainment touch screen. Shortly thereafter, the number of bubbles increased, the radio would change stations on its own, sometimes turn on by itself, and the navigation would not work. Took it to the dealer and was told I would need a new info system at my expense and they were on back order.
The battery is depleted with no known reason. Even after a new battery is installed it stalls. And an internet search shows that Subaru knows this is their issue. When I contact Subaru they told me that I should drive it every day. That is a ridiculous statement. This battery issue creates a potential for a bad incident.
Was parked outside and came home and put car in garage and found a huge crack in windshield, I did not have an accident or was windshield hit with anything this happened spontaneously!
Touchscreen control head has delaminated making the unit disfunctional. When reporting an injury accident to 911 the defect on the controlhead unit disconnected my 911 call for help without an input from me. The manufacturing defect of the screen has rendered the back-up camera useless. This is the same issue that occured with the 2018 models. Both the dealership and Subaru of America (SOA) are aware of the associated safety issues and have refused to correct the defective equipment. Both the dealership and SOA agree that this is unsafe and needed to be replaced. The milage at time of occurance was 76,000.
Windshield cracked due to wiper deicer defect.
My radio and navigation screen started getting bubbles under the screen. Now the screen goes crazy constantly changing radio stations and changing information on maps. The screen is suppose to be a touch screen and nothing works. It randomly calls people if you're connected to Bluetooth, changes to different apps, goes to different destinations on maps and changes setting features.
Windshield just cracked from mirror straight down middle to hood. No accident… happened while parked in personal garage. Looks like a history of faulty windshields. Is Subaru paying yet?
In November 2022, I reported my radio unit was faulty due to a peeling covering for the radio. The resulting problems includes: flashing screen, continual beeping, self-navigating menu changes, making phone calls, sending messages, etc. I was told in early Nov it would 10 days before a radio would be available. In early December I called the dealership to inquire of the progress, now overdue. I was told it would be 10 days again and the representative told me he was going to re-roder it. In early January 2023 the radio began to flash, beep, and self-navigate menus including factory resetting itself while in operation. The covering at this point was peeling more. Explaining that it was no inoperable and was being covered with paper to avoid distraction while driving though the beeping was still happening. I called the dealership to inquire and was told no radio replacement was available and to call Subaru direct with my issues. I called Subaru directly and was told a radio replacement would be available in 10 days and to call back if I didn't hear from them. I called back with no response. I called several more times with no response. In early February 2023, I called an opened another case but was re-routed to the original case and was told radios were being replaced for orders in late October/early November and mine would likely be available soon and to call back in a few days if I did not hear back. I called several times without a response. The radio is flashing, beeping, self-navigating menus, turning on, turning off, turning on the radio, changing stations and volume while in motion making driving unsafe.
The windshield cracks and chips excessively easy. I'm 47 years old and have never needed to replace a windshield til this vehicle and I've now had 4 cracks in the 2 years I've owned it as well as numerous chips. I know road hazard happens - but this has been excessive!
Was driving with little to no traffic on route 65 PGH Pa there was a very loud pop/crack I did not see anything. After a few minutes a crack started from the very bottom of the windshield and goes up about 4 inch then spreads into 2 cracks that are approx 16 inches each there is no visible point of impact the window we’ll be seen by windshield repair co on Friday Jan 27 2023 the crack and bang startled me and could have caused me to wreck and the integrity of the windshield is no longer what it should be and if cont to drive could blow in
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The 2019 Subaru Outback has 124 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.