18 complaints reported

2020 Subaru Outback UNKNOWN OR OTHER,VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
18
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Aug 2025

I am on my third windshield in les than a year. The tiniest pebble will crack the windshield, or sudden changes to weather has now caused a stress crack. Seems to be poor weight distribution on the design. There is extensive customer complaints on line with the same issue. Insurance will only cover two a year. There were no warnings of this issue when the car was purchased. This is an expensive hazard to keep having issues with. They need to do a recall on a fix.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Aug 2025
Nov 2024

Problem component: exterior mirror on driver side It was raining, I was driving, I heard what sounded like a loud explosion by my driver side window. After the initial shock, I thought a tire had blown out, but car drove ok and no tire warning light came on. It was a rural road with no shoulder, only deep stormwater ditch along the roadside, so there was no place to safely pull over in traffic to assess what may have happened. I drove about 2-3 miles before I could pull over at a safe spot.There I saw that the back side of my driver side mirror had completely disappeared. Wires were exposed. It appeared to have exploded off for no apparent reason. The body of the car was completely fine, the white exterior paint of the car was perfect, the actual housing of the mirror showed no marks, there are no dings or cracks in windows. No sign of any debris hitting the car. I reported it to Subaru general headquarters, and gave them all the info. I have an appt with local Subaru dealer this week. The mirror and housing are still on the car, minus the back, which is gone. My husband returned to the scene a few minutes later and searched for the piece that had propelled off the mirror or for any debris that could have caused the mirror to explode. There was nothing on the road, so wherever the back of the mirror went, it must have propelled far off the road. Safety issue: because an explosion like that nearly caused me to lose control of the car. And the piece that propelled off the mirror could have hit another car. Additional info. at the time of mirror exploding: my windshield wipers were on, it was a warm day so my air-conditioning was on, good chance my front dehumidifier was on. Car is equipped with heated mirrors, but heat was off.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2024
Sep 2023

Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Aug 2023
Jul 2023

The windshield in my 2020 Subaru Outback has cracked spontaneously twice. I had 75K Bumper to Bumper Warranty, which the dealer would not honor the first time the window broke. He said that it was warranted for repair, not replacement. I argued until he gave me a 50% discount. My windshield broke again today. I had just pulled out onto the street and was traveling about 10MPH. No rocks or stone touched the windshield. The sound of the crack startled me. I thought that there had to be an issue. Consequently as I looked online, I have discovered this is a design flaw or something as the problem is widespread. Two cracks in year is not right and it is expensive.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2023
May 2023

Over the course of the nearly three years I have owned my vehicle, the windshield has either spontaneously cracked or cracked from a very very small chip three times. Two of these occurred while I was driving, with no debris impact with the vehicle windshield. There have been several suits filed against Subaru for similar cases, including for the 2020 Outback model. This has been three times in about two and a half years, quadruple the amount for my previous vehicle. Not only is this a vision impairment while driving and a financial burden to fix, I also worry about more catastrophic failure should anything significant impact the windshield while driving. I have had the glass repaired twice, and both times the repair technicians could not understand how such a significant crack had occurred.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2023
May 2023

While driving on I-26, a small rock made an initially small crack in the windshield. Over time, while still driving, we watched the crack expand larger and larger, spreading with multiple new arms across the entire passenger side of the windshield. After parking at home in the garage and scheduling windshield replacement for the next day, we continued to notice the crack continuing to propagate further into the driver side. The incident happened on 5/21/23 and the windshield was replaced on 5/23/23.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2023
Feb 2023

Cracked windshield, very very small pebble hit the driver corner near the pillar, I heard a little “tick” followed by seeing a massive crack form. The crack has now gone straight across to the middle and is making its way up to obstruct the “eyesight” camera

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: May 2023
Dec 2022

Windshield defective issues. The windshield in my subaru outback cracked twice in a 6-month period. Both incidents occurred while driving between 40-55 mph in San Diego. The first time (July 2022) the windshield cracked for no apparent reason. I took the car to the Subaru dealership for a windshield replacement. The second time (12/25/22) it appears that a small pebble hit the windshield on the bottom side of the windshield. I am really not even sure a pebble hit the windshield, I just heard the windshield crack. Subaru has been notified of this second incident and I am waiting for an appointment to replace the cracked windshield. This is appears to be a defect on the windshield. I've never had this issue with any other car. Its troubling to know that the windshield on my car can cracked so easily and it worries me for the safety of my family. Please investigate all the other complains that have been submitted related to subaru's windshield cracking.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2022
Feb 2022

Windshield was hit by two rocks leaving dime sized stars at the base of the windshield. They were low and not in sightline. Have had many cars with same damage on windshield with no issues and driven for years without any change in the glass. When I got home I parked car in garage. The next afternoon when I looked at the windshield, the small stars had cracked in 4 different directions, to a size larger than a basketball. Now I'm forced to replace a windshield that on any other car would be fine.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Feb 2022
Sep 2021

Crack windshield The windshield just crack during driving on the freeway.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2021
Aug 2021

Windshield has a Crack line from the center bottom edge of the Windshield going up towards the center to the right then left as it expands. It was parked and appeared the next morning with no sign of impact.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Aug 2021
Aug 2021

A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021
Jun 2021

windshield cracks for no reason

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Mar 2021

WINDSHIELD CRACKED FROM THE BOTTOM OF WINDSHIELD. I HAD COMPLAINED TO THE THE DEALER. THEY WON'T HELP ME AND SAID IT IS ROCK CHIP. IT WAS IN THE PARKING MODE WHEN IT START TO CRACK ITSELF.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Feb 2021

WINDSHIELD HAD A CRACK, THAT I THOUGHT WAS WEIRD AS I DIDN'T HEAR A ROCK, BUT A CRACK. I SAW THAT 2020 SUBARU OUTBACKS HAD A LAWSUIT FOR DEFECT. I FOUND OUT WEEKS AFTER I MADE AN INSURANCE CLAIM TO HAVE MY WINDSHIELD FIXED. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Jan 2021

WINDSHIELD CRACKED FOR NO REASON AS IT WAS SITTING IN THE GARAGE

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Nov 2020

SPONTANEOUS CRACKING OF WINDSHIELD WHILE VEHICLE WAS PARKED. STARTED AT BOTTOM OF WINDSHIELD APPROX. MIDWAY. APPROX. 9 INCHES IN LENGTH VERTICALLY THEN CRACK WENT TO PASSENGER SIDE APPROX. 5 INCHES.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Mar 2020

WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020

Trend Over Time

Complaints by year

Quick Summary

The 2020 Subaru Outback has 18 UNKNOWN OR OTHER,VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.