67 complaints reported

2020 Subaru Outback Visibility

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
67
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2025

The contact owns a 2020 Subaru Outback. The contact stated that the front passenger’s side mirror had started to detach from the vehicle without an impact to the vehicle, and the mirror had become inoperable. The vehicle was not yet diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 68,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Oct 2025
Dec 2024

The contact owns a 2020 Subaru Outback. The contact stated while the vehicle was parked in the garage, the contact became aware that there was a 12-inch-long crack on the windshield starting from the driver’s side of the windshield. The contact stated that there was no impact to the windshield that could have caused the windshield to crack. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2024
Nov 2024

Rearview mirror fell off windshield with very little use. The mirror broke off a piece of the windshield, causing damage and requiring complete replacement of the windshield.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2023
Nov 2024

The contact owns a 2020 Subaru Outback. The contact stated while driving at an undisclosed speed, the contact became aware that there was a large crack on the windshield going across the front windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 59,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2024
Oct 2024

The contact owns a 2020 Subaru Outback. The contact stated that while the vehicle was parked, the front windshield unexpectedly shattered. There was no impact to the windshield that could have caused the windshield to shatter. The vehicle was taken to the dealer, who suggested that the contact file a claim with the insurance company to replace the front windshield. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 90,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Aug 2024
Jul 2024

The contact owns a 2020 Subaru Outback. The contact stated that while seated in the vehicle in the driveway of the residence, the front windshield cracked without impact. The vehicle was taken to the dealer; however, the contact was informed that the failure was not caused by a manufacturing defect. The windshield was replaced. The contact stated that the windshield had been replaced three times and was in the process of a fourth replacement. The contact stated that the first three windshield replacements were due to a small gravel striking the windshield. The contact stated that failures had occurred while driving, and it was very scary, she was very nervous when she heard the loud popping sound from the windshield. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 500.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2020
Jun 2024

The contact owns a 2020 Subaru Outback. The contact stated while the vehicle was parked, he became aware that the passenger’s side of the windshield was severely cracked. The dealer was contacted but the vehicle was not repaired. The contact was concerned that the vehicle was a safety hazard and could cause severe injuries to occupants in the vehicle. The manufacturer was notified of the failure and referred the contact to the Insurance Provider for assistance. The approximate failure mileage was 34,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2024
Dec 2023

The contact owns a 2020 Subaru Outback Premium. The contact stated that while the vehicle was parked in the garage, the contact noticed the front windshield was fractured. The contact stated that the crack was in the middle of the windshield which was the same area that the previous windshield fracture had occurred. The contact stated that the front windshield had been replaced two times previously due to the same failure and this incident is the third occurrence. The vehicle was taken to the dealer and the contact was informed that the failure was due to the windshield glass being too thin. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 39,000

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2023
Sep 2023

The contact owns a 2020 Subaru Outback. The contact stated that while driving approximately 60 MPH, there was a cracking sound coming from the windshield. The contact stated that the windshield cracked without impact. The vehicle was taken to the dealer however, the windshield was not replaced. The manufacturer was made aware of the failure and opened a case to assist with the cost of the windshield replacement. The approximate failure mileage was 72,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2023
Aug 2023

The contact owns a 2020 Subaru Outback. The contact stated that the passenger’s side windshield was cracked without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The contact took the vehicle to the second local dealer: Stocker Subaru (1454 Dreibelbis St, State College, PA 16801), where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Aug 2023
Jul 2023

The contact owns a 2020 Subaru Outback. The contact stated that while seated in the parked vehicle in the garage with the vehicle turned off, the contact watched as the passenger’s side windshield cracked without impact. The contact stated that the crack extended approximately two feet. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The contact stated that the front windshield had previously been replaced due to the same failure. The failure mileage was 42,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2023
Jul 2023

The contact owns a 2020 Subaru Outback. The contact stated that while in the driveway, the vehicle was started and while driving out of the driveway, the windshield cracked without impact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2023
Jun 2023

The contact owns a 2020 Subaru Outback. The contact stated that two months after purchasing the vehicle new, the windshield cracked upon sustaining a light impact. Additionally, the contact stated that the windshield had also cracked from cold air inside the vehicle and the hot air outside the vehicle. The contact also stated that a tiny crack on the windshield would significantly expand within hours. The contact stated that the windshield had been replaced three times by the dealer, and the repair was covered by the insurance; however, the failure kept recurring. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 35,500.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2020
May 2023

The contact owns a 2020 Subaru Outback. The contact became aware of a crack on the center of the front windshield. The contact stated that there was no impact to the windshield to cause the crack. The vehicle was not inspected, and the windshield was not replaced. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 47,900.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2021
Jan 2023

The contact owns a 2020 Subaru Outback. The contact stated while driving 35 MPH, a small pebble impacted the front windshield and caused two small cracks. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2023
Jul 2022

The contact owns a 2020 Subaru Outback. The contact stated that while driving at various speeds, the front windshield cracked several times without impact. While driving bird droppings struck the front windshield and the windshield cracked on impact. The vehicle was taken to an independent mechanic who replaced the windshield glass. The vehicle was taken to the local dealer four times and the glass was replaced. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 52,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Nov 2022
Jun 2022

The contact owns a 2020 Subaru Outback. The contact stated that as she approached the vehicle, she noticed that the passenger’s side windshield was cracked. There were no warning lights illuminated. The contact notified the dealer by phone. The dealer informed the contact to notify her insurance company of the issue. The contact related the failure to a manufacturing defect. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jun 2022
May 2022

The contact owns a 2020 Subaru Outback. The contact stated that after parking the vehicle and returning, she discovered a 4-inch crack on the passenger’s side front windshield. The contact indicated that no object struck the windshield to cause the windshield to crack. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2022
May 2022

Windshield cracked without being hit, and continues to spider out from original spot. It is available for inspection upon request. The glass continues to crack and spider, causing difficulty seeing for driver. The problem has not been reproduced or confirmed by dealer. The vehicle had not been inspected. There is no warning or message of the problem prior to the failure. 5/21 is when the problem first appeared.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc. Type: Vehicle, Vehicle: 9999 TBD TBD, Manufacturer: ODI Demo Co
Incident: May 2022
May 2022

The contact owns a 2020 Subaru Outback. The contact stated that the windshield had fractured on the passenger’s side bottom. The crack was approximately 16-inches from the passenger’s side A-pillar. The fracture migrated towards the driver’s side and extended into a starburst design, obstructing the driver’s visibility. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 339,055.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2022
May 2022

The contact owns a 2020 Subaru Outback. The contact stated that while the vehicle was parked at the residence underneath the carport, she noticed there was a crack on the front driver’s side windshield. The contact took the vehicle to the dealer and the dealer replaced the windshield. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jan 2022
Apr 2022

The contact owns a 2020 Subaru Outback. The contact stated that the windshield was fractured on the lower passenger side and had since migrated towards the middle of the windshield. The fracture measured approximately 8-inches long. The contact had not taken the vehicle to a dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2022
Apr 2022

The contact owns a 2020 Subaru Outback. The contact stated while entering the vehicle she noticed that the front windshield was cracked and pitted. The vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The approximate failure mileage was 46,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Apr 2022
Apr 2022

The contact owns a 2020 Subaru Outback. The contact stated while driving 60 MPH, a tiny rock struck the windshield. The contact stated that later that day while the vehicle was parked, she noticed that the windshield was cracked. The dealer was notified of the failure and informed the contact that they could not repair the windshield. The vehicle was taken to a glass repair facility and the windshield was replaced; however, the failure reoccurred while the vehicle was parked. The vehicle was taken back to an independent glass repair facility who replaced the windshield. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Mar 2021
Apr 2022

The contact owns a 2020 Subaru Outback. The contact stated while driving approximately 40 MPH, she heard an abnormal noise and noticed a small crack on the driver’s side windshield. The contact stated that the following day while approaching the vehicle, the crack had expanded across the windshield horizontally to the passenger’s side. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired. The contact stated on another occasion she noticed a medium crack on the driver’s side windshield. The contact stated that the crack had expanded horizontally across to the passenger’s side. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

Type: Vehicle, Vehicle: 2020 SUBARU OUTBACK, Manufacturer: Subaru of America, Inc.
Incident: Jul 2021

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Quick Summary

The 2020 Subaru Outback has 67 Visibility complaints on file. Review the timeline above for detailed owner experiences.