2009 Toyota Camry Structure

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky and melting. The contact stated that since moving to the desert, the dashboard coating had degraded and deteriorated. The shine created a glare on the windshield, preventing the contact from driving at night. The vehicle was taken to the dealer. The contact was informed that it was an aesthetic issue, and the Customer Support Program warranty period had ended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2009 Toyota Camry. The contact stated while driving at an undisclosed speed, the reflection from the melted dashboard impaired his view while driving. The contact stated that the dashboard was sticky and shiny and reflected on the windshield while driving. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the Extended Warranty coverage on the vehicle had expired. The failure mileage was approximately 60,000.

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard had started to fracture in several places. The dealer was contacted, and an appointment was scheduled; however, the vehicle had not been taken to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 20,000. The VIN was not available.

Unknown

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky, with a reflection on the windshield, which affected the visibility of the roadway. The vehicle was taken to the dealer, where the dashboard was replaced under Toyota Campaign Number: ZE6; however, the failure persisted. The dealer was contacted and notified the manufacturer, who informed the contact that the campaign had expired. The vehicle was not repaired. The failure mileage was approximately 97,000.

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was melting. The contact stated that the sun was reflecting on the dashboard, which caused the driver’s view to be obstructed. There was a sticky substance on the dashboard. Additionally, the air bag warning light was illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The dashboard was replaced, but the failure recurred. The manufacturer was made aware of the failure, and the contact was informed that the replacement would be an out-of-pocket expense. The failure mileage was unknown.

The contact owns a 2009 Toyota Camry. The contact stated while driving 35 MPH, the gloss on the dashboard prevented the contact from properly seeing the roadway. The contact stated that the dashboard was extremely sticky. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 150,625.

The contact owns a 2009 Toyota Camry. The contact stated while driving 25 MPH, he was unable to see the road due to the reflection from the glossy and sticky dashboard. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 155,000.

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard had started cracking and was sticky to the touch. Additionally, there was a glare from the dashboard. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 25,300.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD AND INSTRUMENT PANEL SURFACE WAS MELTED AND BECAME VERY STICKY TO THE TOUCH WITH A VERY SHINY APPEARANCE. WHILE DRIVING DURING THE DAYTIME HOURS, THE SUN WAS REFLECTING OFF THE DASHBOARD EXTREMELY BRIGHT, CAUSING A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD WAS GLOSSY AND REFLECTED SUNLIGHT, RESULTING IN POOR VISIBILITY THROUGH THE WINDSHIELD. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 34,500.

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky and started to give off a putrid odor. The contact also stated that while driving at night, there was a glare off the dashboard which made it difficult to see the roadway. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 119,000.

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was very sticky causing a glare in the windshield while driving. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 96,000.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT AFTER SHE STARTED PARKING THE VEHICLE OUTSIDE, THE DASHBOARD STARTED MELTING. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED TO CONTACT AN AUTHORIZED DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE FAILED TO MEET THE GUIDELINES FOR THE VOLUNTARY EVALUATION. THE FAILURE MILEAGE WAS 108,000.*DT PURCHASED TOYOTA 2009 VEHICLE ON 12/30/2014. WAS NOT INFORMED OF ANY RECALLS/VOLUNTARY PROGRAMS FOR THE VEHICLE. EMPLOYMENT FROM 2014 - JANUARY 2018 PARKED IN THE PARKING GARAGE DURING THE DAY. CHANGED EMPLOYMENT JANUARY 2018 AND PARKED IN OPEN PARKING LOT, NO PARKING GARAGE AVAILABLE. NOTICED MINIMAL MELTING OF THE DASHBOARD AROUND JULY 2018. ASSUMED ISSUE WOULD AUTO-RESOLVE IN COLDER CLIMATE. PROGRESSIVE WORSENING OF "MELTING DASHBOARD" SUMMER OF 2019. RETURNED TO PREVIOUS EMPLOYER AND BEGAN PARKING IN THE PARKING GARAGE AGAIN DURING THE DAY FROM SEPT 2019 TO PRESENT DAY. COVID 19 PANDEMIC OCCURRED. NOTED MELTING OF DASHBOARD DID NOT RESOLVE, CALLED MECHANIC AND WAS ADVISED TO CONTACT TOYOTA NATIONAL CORPORATION. CONTACTED TOYOTA CORPORATION ON 10/09/2020 AND DISCUSSED CASE. ISSUE FORWARDED TO TOYOTA CORPORATION SUPERVISOR, HENRY CAREY CASE# [XXX]. PER MR. CAREY, THE VOLUNTARY PROGRAM EXPIRED ON 11/12/2018 AND WAS EXTENDED TO 150,000 MILES OR 10 YEARS WHICHEVER OCCURRED FIRST. I DID NOT RECEIVE ANY NOTIFICATIONS REGARDING THIS VOLUNTARY PROGRAM FOR THE TOYOTA DASHBOARD ISSUE. MR. CAREY ADVISED TO SUBMIT COMPLAINT TO NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THE DASHBOARD WAS DISINTEGRATING AND STICKY CAUSING A REFLECTION IN THE WINDSHIELD, WHICH MADE IT DIFFICULT TO VISUALLY SEE THE ROAD WHEN DRIVING. THE CONTACT CALLED LOCAL DEALER AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD, HAYWARD, CA 94544, (510) 224-4854 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO HAVE THE DASHBOARD REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,652.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THE DASHBOARD THERE WAS A GLARE REFLECTED FROM THE DASHBOARD OBSTRUCTING HIS VISION WHILE DRIVING. SERRA TOYOTA OF DECATUR (309 BELTLINE PL SW, DECATUR, AL 35601, (256) 340-0330) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE EXTENDED WARRANTY WAS EXPIRED. THE CONTACT WAS PROVIDED AN ESTIMATE OF $1,000 FOR THE VEHICLE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD MELTED AND BECAME STICKY AND REFLECTED A GLARE WHEN IT WAS SUNNY. THE CONTACT CALLED THE JIM COLEMAN TOYOTA DEALER LOCATED AT 10400 AUTO PARK AVE, BETHESDA, MD 20817, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A LETTER WAS SENT OUT TO THE CONTACT IN 2010. THE CONTACT WAS TOLD THAT THE LETTER WAS NOT A RECALL AND THAT THE NOTICE HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300.

2009 TOYOTA CAMRY. CONSUMER WRITES IN REGARDS TO SEVERAL CRACKS IN DASHBOARD. *LD THE CONSUMER STATED THE DASHBOARD BECAME STICKY AND SHINY. THE SHINY SERVICE CAUSES A BLINDING GLARE. THE CONSUMER WAS NOT MADE AWARE OF THE EXTENDED WARRANTY THAT HAD EXPIRED. *JS

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY AND MELTED. IN ADDITION, THERE WAS A GLARE THAT OBSCURED THE CONTACT'S VISION WHILE DRIVING. THE CONTACT CALLED COAD TOYOTA PADUCAH (3941 MIKE SMITH DR, PADUCAH, KY 42001) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.*DT*JB*DT*JB*DT*JS

MELTED DASHBOARD TOYOTA SOY ISN'T THEIR PROBLEM IN TOYOTA MERIDA MEXICO *DT*JB *TR

APPROXIMATELY 4 MONTHS AGO, MY PASSENGER SIDE DOOR HANDLE HAD BROKEN OFF AS MY HUSBAND ATTEMPTED TO GET INTO THE CAR. THAN THE DOOR HANDLE BEHIND THAT CAME OFF WHEN MY CHILD WENT TO OPEN THE DOOR TO GET INTO THE CAR ABOUT A MONTH LATER. FOLLOWING BOTH THOSE INCIDENTS I WAS UNLOADING GROCERIES AND WENT TO OPEN THE REAR DOOR ON THE DRIVERS SIDE OF THE VEHICLE AND THAT HANDLE JUST CAME OFF. THE ONLY HANDLE REMAINING ON THE CAR IS THE DRIVER'S SIDE DOOR. THERE WAS NOTHING OUT OF THE ORDINARY. NO ONE PULLED ON THE HANDLES HARDER TO OPEN THE DOORS. I DONT UNDERSTAND HOW THIS COULD HAPPEN! I HAVE OWNED AND DRIVEN TOYOTAS FOR OVER 20 YEARS, AS WELL AS SEVERAL MEMBERS OF MY FAMILY AND THIS HAS NEVER HAPPENED! I DO NOT USE MY CAR FOR ANYTHING LIKE UBER OR LYFT WERE IT WOULD HAVE BEEN USED MORE FREQUENTLY THAN NORMAL AND I FEEL THIS HAS TO BE SOME TYPE OF DEFECT FOR IT TO HAPPEN TO 3 DOOR HANDLES! I AM ALSO CONCERNED FOR THE SAFETY ISSUES THIS COULD CAUSE MY FAMILY, ESPECIALLY MY CHILD. MY FAMILY AND I HAVE BEEN LOYOL TOYOTA CUSTOMERS FOR MANY MANY YEARS AND I AM JUST BESIDE MYSELF THAT THIS COULD HAPPEN!

RE: TSB-L-SB-0144-11 STICKY/MELTING DASHBOARD THE CAR IS 6 MONTHS BEYOND THE DATE OF THE WARRANTY ENHANCEMENT PERIOD. SINCE THE CONDITION OF SHINY STICKINESS OF THE DASHBOARD DID NOT COME TO MY ATTENTION UNTIL AFTER THE ENHANCEMENT PERIOD, I BELIEVE THAT I AM NEVERTHELESS ENTITLED TO THE REPAIR OF THE DASHBOARD BY TOYOTA AND THAT COVERAGE SHOULD BE ALSO EXTENDED TO THE REPLACEMENT OF CERTAIN ANCILLARY PARTS RELATED TO THE REPLACEMENT THAT MIGHT BE DAMAGED AS A RESULT OF THE WARRANTY REPAIR. THERE IS NO VALID REASON THAT THE WARRANTY ENHANCEMENT SHOULD HAVE EXPIRED AS THIS CONDITION IS DANGEROUS AND NEEDS TO BE CORRECTED ON ALL AFFECTED VEHICLES REGARDLESS OF AN ARBITRARY PERIOD SET BY TOYOTA. *JS

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY, DETERIORATING, AND MELTING. IN ADDITION, THERE WAS A GLARE THAT OBSCURED THE CONTACT'S VISION WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED PRINCIPLE TOYOTA (7370 WINCHESTER RD, MEMPHIS, TN 38125, (877) 217-4003) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1911120733. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT DUE TO THE REFLECTING GLARE OF THE SUN ON THE WINDSHIELD, THE DASHBOARD MELTED AND BECAME VERY STICKY AND SHINY. THE CONTACT WAS UNABLE TO SEE THE ROAD CLEARLY DUE TO THE GLARE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD MELTED AND PRODUCED A STICKY SUBSTANCE THAT LEAKED ALL OVER THE COCKPIT. THE MELTED LIQUID REFLECTED OFF THE WINDSHIELD AND PRODUCED A BLINDING GLARE. THE VEHICLE WAS DRIVEN TO BUTLER TOYOTA OF MACON (4580 RIVERSIDE DR, MACON, GA 31210, (478) 345-8512), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MECHANICS REFUSED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 61,000.