2001 Toyota Highlander SERVICE BRAKES, HYDRAULIC

I BOUGHT A TOYOTA HIGHLANDER IN 2001. I THINK MY CAR DOES HAVE A BRAKE PROBLEM. WHEN I APPLY BRAKES AT SPEED OVER 50 MILES, CAR IS VIBRATING AND HARD TO STOP. I HAVE TO STOP APPLYING BRAKE. AFTER BUYING A CAR, I TOOK IT TO THE DEALER, AND THE SALES AGENT SAID, "IT IS NOT A BRAKE PROBLEM, IT IS BECAUSE OF HARD PRESSURE." RECENTLY, MY HUSBAND DROVE THE CAR AND HE FELT IT TOO.(DATE FOR THIS INCIDENT IS SOME WHERE IN SEPTEMBER 2001) (2) OCCASIONALLY MY CAR IGNITION IS NOT WORKING, I HAVE TO GIVE GAS TO START CAR! I TOOK IT TO TOYOTA DEALER LOCATED AT BUFORD MALL OF GA, IN THE U.S.A. THEY WORKED ON IT TWICE. I HAVE SPENT MORE THAN $650. THE PROBLEM IS STILL NOT RESOLVED. THEN SOMEBODY CALLED ME TO INFORM THAT SOMETHING IS BAD (COAST IS $800)AND IT MIGHT FIX THE PROBLEM! I COMPLAINED TO THE PEOPLE WHO TAKE SURVEY ON CUSTOMER SATISFACTION. NO BODY FOLLOW UP ON IT. I SENT AN EMAIL. THEN AN AGENT NAMED "TONY" CALLED ME AND SAID, "I DO NOT WANT TO SPEND $800 MORE AND WHICH MIGHT FIX THE PROBLEM. I SAID, "WHAT HAPPENED TO THE FIRST TWO REPAIRS?" HIS RESPONSE WAS, "IT IS LIKE YOU GO TO DOCTOR. THEY TRY ONE MEDICINE. IF YOU ARE NOT CURED, THEY TRY ANOTHER MEDICINE!" THEN HE ASKED ME,"WHAT YOU WANT TO DO? DO YOU WANT TO FIX THE PROBLEM?" I SAID, "YES, BUT I CAN'T LET YOU KEEP ON TRYING NEW REPAIRS, SPEND MONEY AND PROBLEM IS NOT FIXED!." HE SAID, "IF YOU ARE THINKING THAT I WILL FIX YOUR PROBLEM FREE, IT IS NOT GOING TO HAPPEN!." THEN HE HANG UP THE CALL. YES, TOYOTA SHOULD HAVE IMPROVE THEIR SERVICE AND CHANGE THE ATTITUDE. THEIR SERVICE PRICE VARIES WITH THE TEAM/SERVICE AGENT. I DO NOT REMEMBER EXACT DATE, THE FOLLOWING DATE IS APPROXIMATE. *TR

THE CAR ACCIDENT IN WHICH I WAS INVOLVED IN HAD SUSPICIOUS ACTIVITIES THAT FOLLOWED, FOR EXAMPLE, FINANCE COMPANY REPOSSESSED MY VEHICLE ALTHOUGH MY PAYMENTS WERE CURRENT. RECENTLY, WHILE RESEARCHING VEHICLE RECALLS, I FOUND THAT MY 2001 TOYOTA HIGHLANDER HAD A HYDRAULIC BRAKE RECALL. THE ACCIDENT CAUSED INJURIES AS WELL AS TOTALING OUT TWO VEHICLES. I WAS DRIVING ON FWY WHEN I HAD TO STOP SUDDENLY DUE TO CONSTRUCTION TRAFFIC. MY HIGHLANDER'S BRAKES WENT TO THE FLOOR WHICH MADE IT IMPOSSIBLE TO STOP. *TR

INCREASED PEDAL STROKE LENGTHEN THE STOPPING DISTANCE. SAW IN YOUR WEBSITE A RECALL FOR IT. TOOK IT TO DEALER THEY DON'T HAVE IT IN THE SYSTEM SO THEY WON'T FIX THE PROBLEM. THEY LOOKED UP THE VIN# YOUR WEBSITE WON'T SPECIFY VIN#, ONLY SPECIFY'S YEAR.

CONSUMER STATED THAT WHEN ATTEMPTING TO APPLY THE ANTI LOCK BRAKES, THE VEHICLE EXPERIENCED HEAVY VIBRATION AND CAUSED A DISTRACTION TO THE CONSUMER. THE DEALER WAS NOTIFIED. *AK AT 55 MPH WHEN BRAKING, THE STEERING WHEEL SHOOK, BUT THE CONSUMER WAS ABLE TO THE CONTROL THE VEHICLE. HOWEVER AT 75-80 MPH, WHEN BRAKING (NO EMERGENCY), THE STEERING SHOOK VIOLENTLY. *SCC *JB

CONSUMER CONTACTED DEALER FOR RECALL 01V228000 REMEDY, VEHICLE WAS REPAIRED, CONSUMER STATED REPAIR DID NOT REMEDY THE PROBLEM, PLEASE PROVIDE FURTHER DETAILS.*AK

BRAKE MASTER CYLINDER FAILED PRIOR TO RECALL NOTICE 01V-228 RESULTING IN AN ACCIDENT THE DEALER DENIED ANY BRAKE FAILURE AND THE VEHICLE WAS RETURNED TO THE CONSUMER, A FEW WEEKS LATER THE DEALER CALLED THE CONSUMER TO BRIN THE VEHICLE BACK TO REPAIR THE BRAKES. NLM

WHILE DRIVING ON COBBLESTONE ROAD ALL YOU HEAR IS METAL CLATTERING BENEATH THE BODY BUT ONCE YOU TAP THE BRAKES IT BECOMES SILENT. AND I HAVE WENT TO THE DEALER TO FIX THIS PROBLEM BUT HAVEN'T THREE TIMES. *AK

BRAKES FEEL SPONGY WHENEVER THEY ARE APPLIED, NO EXTENDED BRAKING DISTANCE HAS BEEN NOTICED.*AK *YH

WHILE TRAVELING AT 20 MPH DRIVER APPLIED BRAKES AND PEDAL WENT TO FLOOR, CONSUMER PRESSED AGAIN AND VEHICLE STOPPED. DRIVER TURNED TO AVOID HITTING ANOTHER VHEICLE. THIS CAUSED AN AIR RELEASE NOISE AND FEEL BEFORE VEHICLE FINALLY STOPPED. *JG *AK

01 V 228 000/BRAKE SYSTEM: RECALL REPAIRS WAS DONE AT(OURISMAN FAIRFAX TOYOTA; FAIRFAX, VA; PHONE# 703/359-1010). AFTER REPAIRS WAS MADE, PROBLEM WITH SOFT PEDAL AND APPLYED TO CLOSE TO THE FLOOR BEFORE STOPPING; DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS CONCERNING THIS MATTER.

THE RECALL WORK SUBJECT TO CAMPAIGN 01V228000 WAS NOT PERFORMED CORRECTLY. THE VEHICLE STILL HAS EXCESS PEDAL TRAVEL, AND THE PEDAL FEEL IS 'MUSHY,' LIKE THE BRAKES NEED TO BE BLED, AS THEY WERE SUPPOSED TO BE DURING THE RECALL WORK. THE INCREASED PEDAL STROKE LENGTHENS THE STOPPING DISTANCE OF THE VEHICLE, INCREASING THE RISK OF A CRASH. THE RECALL WORK TOOK 20 MINUTES - TOYOTA SAYS IT SHOULD TAKE ABOUT 1 HOUR. BLEEDING THE BRAKES, ACCORDING TO THE TOYOTA HIGHLANDER SERVICE MANUAL, CONSISTS OF THREE PARTS - THE MASTER CYLINDER, THE ABS/VSC ACTUATOR, AND THE BRAKE LINES. THERE WAS NO EVIDENCE THAT THE ACTUATOR OR THE MASTER CYLINDER WERE BLED. THE DEALER HAS SINCE TRIED TO CONVINCE ME THAT THEY'RE ALL LIKE THAT, AND THIS IS NORMAL BRAKE OPERATION. THERE ARE SEVERAL POSTS TO THE EDMUNDS HIGHLANDER DISCUSSION GROUP ABOUT MUSHY HIGHLANDER BRAKES, WITH SOME SAYING THE RECALL WORK IMPROVED THEIR BRAKE FEEL, OTHERS SAYING IT DIDN'T. I FEAR THAT MANY OF THE RECALL CORRECTION ATTEMPTS HAVE NOT BEEN SUCCESSFUL.*AK

RECALL# 01V228000/ MANUFACTURER'S RECALL SSC10G; CONSUMER GOT RECALL NOTICE ON JUL 30, 2001 AND MADE AN APPOINTMENT FOR AUG 1, 2001. TOOK VEHICLE IN, AND DEALER DIDNOT HAVE PARTS. GAVE DEALER PHONE # TO CALL WHEN PARTS COME IN. ALSO, CONSUMER CALLED DEALER ON AUG 16 ABOUT PARTS, AND DEALER STATED HAD PARTS, AND DID NOT KNOW WHETHER THEY HAVE ANYMORE. *AK

PRIOR TO RECALL NOTICE 01V-228 THE CONSUMER NOTICED WHEN BRAKING HARD THE CAR WOULD SHUDDERS ALONG WITH A LOUD NOISE AND THE VEHICLE DID NOT STOP AS WELL AS IT SHOULD. NLM