2001 Toyota Highlander VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. THE CONTACT SHIFTED THE VEHICLE INTO REVERSE AND CRASHED INTO THE REAR OF A SECOND VEHICLE. THE POLICE WAS CONTACTED, BUT A REPORT WAS NOT FILED. THE DRIVER SUSTAINED WHIPLASH AND NECK PAINS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,980. MA 10/15/2015 *CN

TL* THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN AND CRASHED INTO THE VEHICLE STOPPED IN FRONT OF THE CONTACT. THERE WERE NO DAMAGES TO EITHER VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TEST, BUT THE MANUFACTURER WOULD NOT ALLOW A TECHNICIAN TO INSPECT IT. THE MANUFACTURER STATED THAT THEY WOULD SEND AN ENGINEER TO EXAMINE THE VEHICLE. THE VEHICLE WAS NOT YET EXAMINED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TL*THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. WHILE DRIVING 5 MPH IN REVERSE THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A POLE. THE VEHICLE PREVIOUSLY ACCELERATED ON ITS OWN WHILE THE BRAKES WERE APPLIED AND CRASHED INTO A VEHICLE. THE CONTACT SUSTAINED MINOR INJURIES TO HER NECK. THERE WAS NO MENTION OF A POLICE REPORT BEING FILED. THE DEALER STATED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE MECHANIC STATED THAT THE FAILURE COULD BE CAUSED DUE TO THE ACCELERATOR PEDAL STICKING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 109000.

TL* THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. WHILE TRAVELING AT 35 MPH THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE SERVICED. THE FAILURE MILEAGE WAS 25,000. UPDATED 04/27/10. *LJ THE CONSUMER STATED SHE HAD TO PULL THE ACCELERATOR PEDAL UP, WHICH WAS STUCK. UPDATED 06/25/10.*JB

MY 2001 HIGHLANDER HAS CAUSED ME SO MUCH STRESS. ON JUNE 25, 2006 I BROUGHT THE HIGHLANDER IN TO TOYOTA CRYSTAL IN GREENBROOK, NJ AFTER HAVING HAD TWO EPISODES IN WHICH THE CAR KEPT ACCELERATING EVEN THOUGH MY FOOT WAS OFF THE GAS PEDAL AND THE BRAKES DID NOT HELP IN SLOWING THE CAR DOWN. ON BOTH OCCASIONS I HAD PUT THE CAR IN NEUTRAL TO SLOW IT DOWN. IT IS THE SAME EXACT SCENARIO THAT HAS BEEN IN THE NEWS THIS PAST MONTH. THE TOYOTA DEALER WAS UNABLE TO HELP US IN RESOLVING THE PROBLEM AT THAT TIME. I STILL HAVE A COPY OF THE LETTER I GAVE TO THE DEALER ON THAT DATE DESCRIBING THE PROBLEM. WHEN THE NEWS BROKE ABOUT THE ACCELERATION PROBLEM I CALLED CRYSTAL TOYOTA. THEY OFFERED TO CHECK THE CAR AGAIN BUT WAS TOLD WE WOULD HAVE TO PAY FOR THE ANALYSIS SINCE IT WAS NOT UNDER THE RECALL. SO I CALLED TOYOTA IN MORRISTOWN NJ WHERE I HAD PURCHASED THE CAR IN 2001. THE MANAGER TOLD ME TO CALL TOYOTA CORPORATE AT 800-331-4331. I DID SO AND AFTER DESCRIBING THE CAR PROBLEM, WAS GIVEN CASE #1001138288 AND ASSURED THAT I WOULD RECEIVE A CALL BACK WITHIN ONE BUSINESS DAY. THE CALL NEVER CAME SO MY HUSBAND CALLED TOYOTA BACK. THE REASON GIVEN TO US FOR NOT CALLING BACK WAS THAT OUR CAR WAS NOT IN THE RECALL. THE TOYOTA REPRESENTATIVE ALSO TOLD MY HUSBAND THAT THE PARTS UNDER RECALL WERE NOT INSTALLED IN THE 2001 HIGHLANDER AND TO CALL CUSTOMER RELATIONS AT CRYSTAL TOYOTA. THIS TIME CRYSTAL OFFERED TO TEST DRIVE THE CAR FOR NO CHARGE BUT SAID THEY WOULDN'T KNOW HOW TO GO ABOUT REPAIRING IT SINCE NO SUBSTITUTE PIECE FOR THE 2001 EXISTS. SO THE PROBLEM REMAINS UNRESOLVED. THIS IS A DANGEROUS SITUATION AND I AM SURE THAT THERE MUST BE OTHER 2001 HIGHLANDERS WITH THE SAME PROBLEM. SINCE THOSE TWO EXPERIENCES I ONLY DRIVE THE CAR WHEN IT IS ABSOLUTELY NECESSARY. PLEASE INVESTIGATE THIS MATTER. UNFORTUNATELY I DID NOT KNOW ABOUT NHTSA UNTIL THIS WEEK. OTHERWISE I WOULD HAVE CONTACTED NHTSA AT AN EARLIER DATE. I AM LOOKING FORWARD TO HEARING FROM YOU. *TR

TL*THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. THE CONTACT WAS DRIVING APPROXIMATELY 40-50 MPH ON NORMAL ROAD CONDITIONS WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE PEDAL STUCK TO THE DRIVERS SIDE FLOOR MAT AND SUDDENLY, THERE WAS AN UNINTENDED INCREASE OF ACCELERATION. THE DRIVER WAS ABLE TO REPOSITION THE FLOOR MAT AND CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN RECOMMENDED THAT THE DRIVER SIDE FLOOR BE REMOVED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. WHILE DRIVING 10 MPH THE VEHICLE BEGAN TO RAPIDLY ACCELERATE. AFTER REPEATED BRAKE APPLICATION THE VEHICLE WOULD NOT STOP. CONSEQUENTLY SHE CRASHED INTO A SIGN. THE VEHICLE WAS TAKEN TO THE DEALER, AND THEY INSTALLED A SECONDARY HOOK TO THE FLOOR-MAT. ALSO SHE WAS ADVISED THAT IN APRIL 2010 THEY WOULD INSTALL A NEWLY DESIGNED ACCELERATOR PEDAL. THE FAILURE MILEAGE WAS 169,794.

WHILE DRIVING AT 10 MPH AND MOVING INTO A PARKING SPACE VEHICLE ACCELERATED AND SURGED AHEAD. THERE WERE NO INJURIES OR A COLLISION. *AK

WHILE IN A CAR WASH DRIVER RELEASED PRESSURE FROM THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD, HITTING ANOTHER VEHICLE. IT BOUNCED BACK AND SURGED FORWARD AGAIN, HITTING A WALL. ENGINE CONTINUED TO RACE UNTIL THE VEHICLE WAS SHUT OFF BY THE DRIVER. MANUFACTURER WAS SUPPOSED TO INVESTIGATE THE PROBLEM, BUT NEVER INFORMED THE CONSUMER OF THE FINDINGS. *AK