2019 Toyota Highlander UNKNOWN OR OTHER

This is a 2019 Toyota Highlander and I have had to put three windshields in it. One every year. Substandard glass from the lowest bidder most likely.

When speaking to someone on the phone using the bluetooth connection in the car, the person you're speaking with hears their own voice echo back to them. Toyota suggest for every call that you turn volume on the phone all the way up and turn the volume on the car lower than 45. The does not make the system hands free and is dangerous to do this while driving.

Vehicle will slip into drive without the hybrid system engaging, allowing vehicle to roll without brakes or steering.

While driving on highway, sunroof on 2019 Toyota Highlander Hybrid exploded outward.

I purchased this vehicle in March 2020. I specifically asked if it had been a rental car. Having worked in the rental car industry, I know how hard people are on rental cars so I absolutely did not want one. I checked the Carfax and it was completely clean. I purchased this vehicle and a few months later noticed a sticker under the rearview mirror that was an Avis/budget sticker. Still, the Carfax never said it was a rental car. Today I'm cleaning out the glove box and registration falls out from the previous owners: Avis Budget in NJ. So this is confirmation that this car absolutely was a rental car at some point and your Carfax failed to disclose that.

IN MARCH 2020, I RECEIVED A "RECALL SAFETY" INTERIM NOTICE THAT MY 2019 TOYOTA HIGHLANDER IS BEING RECALLED. ON MARCH 21, 2020, I CALLED MY LOCAL DEALERSHIP (KOON'S ARLINGTON) WHERE I PURCHASED THE VEHICLE FROM ON JANUARY 31, 2020. I SPOKE TO [XXX] IN THE RECALL DEPT. SHE SAID THAT THEY WILL CALL ME WHEN THE PARTS COME IN. FAST FORWARD TO 3 MONTHS NOW AND STILL NOTHING. ON JUNE 12, 2020, I CALLED BACK THE DEALER AND THEY SAID TO FILE A COMPLAINT WHICH I AM DOING NOW. THE RECALL SAID THAT "VEHICLE MAY STALL WHILE DRIVING" AND I DRIVE A LOT IN FAST TRAFFIC ON THE HIGHWAY ALMOST EVERYDAY. I HOPE NOTHING HAPPENED TO ME OR MY FAMILY WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRCC MALFUNCTION. WHILE APPROACHING A SLOWER VEHICLE ON A HIGHWAY, THE CAR DECELERATES. IF WHILE DECELERATING I CHANGE LANES, THEN THE SYSTEM DOES NOT "SEE" THE CAR IN FRONT IN THE NEW LANE AND STARTS ACCELERATING TOWARDS THE CAR FULL SPEED APPROACHING THE CAR AND POTENTIALLY CRASHING INTO IT. THIS HAS HAPPENED SEVERAL TIMES AND I THINK I CAN REPLICATE IT.

JBL NAVIGATION SYSTEM DOES NOT PROVIDE VOICE GUIDANCE AND HAS RESULTED IN SEVERAL NEAR-MISS ACCIDENTS AS THE DRIVER IS FORCED TO GLANCE AT THE DISPLAY. THIS IS AN ONGOING PROBLEM WITH TOYOTA AND JBL SOUND SYSTEM AND THE DEALERS SAY THEY ARE AWARE OF THE SAFETY PROBLEM BUT HAVE TO WAIT FOR A SOFTWARE UPDATE. THIS HAS GONE ON OVER 1 YEAR SO A SOFTWARE UPDATE IS NOT COMING. PURCHASED VEHICLE IN JULY 2019 AND HAVE TAKEN TO TOYOTA DEALERS IN 3 DIFFERENT CITIES ALL WITH NO ADVICE TO SOLVE THE PROBLEM. THEY SAY THERE IS A BULLETIN ON THIS SAFETY ISSUE AND A MANUAL WORKAROUND BUT NO PERMANENT FIX.

EVER SINCE WE PURCHASED OUR HIGHLANDER THE NAVIGATION TURN BY TURN VOICE WORKS SOME TIMES AND MOST OF THE TIME IT DOES NOT WORK. WE THOUGHT WE JUST DID NOT SET IT UP CORRECTLY. WHILE DRIVING TO A CONCERT IN DOWNTOWN CINCINNATI I NARROWLY THIS PAST SATURDAY WE NEARLY HAD A COLLISION BECAUSE I WAS LOOKING AT THE NAVIGATION SCREEN TRYING TO FIGURE OUT WHERE I NEEDED TO TURN. AFTER THAT EXPERIENCE I TOOK THE TIME TO READ ABOUT AND THEN RESET THE NAVIGATION SYSTEM. NO SUCCESS TO CORRECT THE PROBLEM.

AFTER STOPPING AT A RED LIGHT, WHEN LIGHT TURNED GREEN, I MADE A RIGHT TURN, MY 2019 HIGHLANDER STARTED TO SPUTTER, CHOPPY LIKE MOVEMENT AND ACTED LIKE IT WAS GOING TO STALL. I PRESSED ON THE ACCELERATOR SOMEWHAT MORE FIRMLY AND IT FINALLY STARTED TO MOVE MORE NORMAL. I WAS ON A BUSY CITY STREET TURNING ONTO ANOTHER BUSY CITY STREET.

LOUD WIN NOISE WHILE DRIVING ON A FREEWAY, I MADE SURE ALL THE WINDOWS AND SUN ROOF ARE PROPERLY CLOSE, IT IS VERY BOTHERING.

BURNING ANTIFREEZE ODOR IN CABIN AFTER DRIVING FOR A FEW MINUTES.

HYBRID HIGHLANDER STALLED AS I WAS PULLING OUT OF DRIVEWAY, WAS IN MOTION WHEN MY CAR COASTED TO A COMPLETE STOP, COULD NOT BRAKE, ALL POWER SEEMED TO SHUT DOWN. MESSAGE APPEARED SAYING: HYBRID SYSTEM MALFUNCTION CONTACT DEALER. CAR WAS TOWED TO DEALER AND THE DIAGNOSTIC REPORT WAS TO IMMEDIATELY CALL TOYOTA CORPORATION. CONSUMER REPORTS SAID THIS HAS BEEN A PAST ISSUE WITH HYBRID PRIUS AND SOME HIGHLANDERS. IS TOYOTA HIDING NEW ISSUES? I AM AFRAID THAT THIS CAR WILL DIE ON A BUSY HIGHWAY, DEALER SAID IT NEEDED A NEW "WIRING HARNESS"..(?) I HAVE AN ILL CHILD THAT NEEDS RELIABLE TRANSPORTATION, IS THIS NOT ONLY UNRELIABLE BUT DANGEROUS FOR MY FAMILY? HELP

THE REAR AC VENTS PUMP OUT PERFUMED AIR. WE BOUGHT OUR VEHICLE IN DECEMBER SO DID NOT TEST DRIVE WITH THE AC ON OR WE WOULD NEVER HAVE BOUGHT THE CAR. I AM ONE OF MANY WHO ARE SENSITIVE TO PERFUMES AND THE POLLUTION IN THE CAR GIVES ME A HEADACHE, MAKES ME NAUSEOUS AND WORST OF ALL MAKES ME SLEEPY. I HAVE TAKEN THE CAR TO THE DEALERSHIP WHO REPLACED THE AIR FILTER WITH NO RESULTS. I HAVE TAKEN THE ISSUE UP WITH TOYOTA WHO HAS STATED THAT THERE IS NO PERFUME AND THEY ARE DONE WITH ME. I HAVE A COMPLAINT ON CAR GURUS THAT HAS PRODUCED OTHER PEOPLE WITH THIS PROBLEM. I HAVE FOUND MORE PEOPLE WITH THE SAME PROBLEM ON THE HIGHLANDER FACEBOOK PAGE. ONE COUPLE NEVER DRIVES THEIR CAR IN WARM WEATHER. ONE DRIVER SAYS THAT THEIR 2 YEAR OLD VEHICLE IS STILL PUMPING OUT THE PERFUME SO IT DOESN'T AGE OUT. THE SMELL RESEMBLES LAUNDRY PRODUCT PERFUME SO MY HUSBAND AND THOUGHT THAT PERHAPS TOYOTA USED SOME RECYCLED PLASTIC IN THE REAR VENTS WHICH WOULD BE ADMIRABLE BUT THEY DENY THAT THEY DID. I BELIEVE THAT THIS IS A SAFETY ISSUE AS THE INSIDIOUS PERFUME CAN MAKE DRIVERS SLEEPY AND SICK. I AM VERY DISAPPOINTED IN TOYOTA FOR ESSENTIALLY CALLING ME A LIAR AND I HAVE A $40,000 VEHICLE THAT MAKES ME SICK. I AM NOT HAVING ANY LUCK PUTTING MY COMMUNICATIONS WITH TOYOTA AND OTHER OWNERS INTO AN ACCEPTABLE FORMAT

THE GPS SYSTEM DOES NOT PROVIDE VERBAL INSTRUCTIONS; ONLY VISUAL. THIS CAUSES THE DRIVER TO REMOVE HIS/HER EYES FROM THE ROAD AND LOOK FREQUENTLY AND MONITOR THE SCREEN. I HAVE VISITED THE DEALERSHIP NUMEROUS TIMES BUT THERE ARE UNABLE TO FIX THE ISSUE. THEY ACKNOWLEDGE THE ISSUE AND STATED THAT TOYOTA IS WORKING ON A WORK AROUND BUT NO ESTIMATE IS PROVIDED. I KNOW AT LEAST 5 OTHER HIGHLANDERS IN THE TAMPA BAY AREA ARE EXPERIENCING THIS BECAUSE WHEN I OPENED A CASE WITH WWW.TOYOTA.COM THE CASE OFFICER CALLED AND HE INFORMED ME OF THIS. I WAS TOLD YESTERDAY BY THE VICE PRESIDENT OF STADIUM TOYOTA THAT THIS ISSUE AFFECTS ALL 2019 HIGHLANDER LIMITED AND LIMITED PREMIUM MODELS. TOYOTA HAS KNOW OF THIS PROBLEM SINCE THE LAST WEEK IN DECEMBER 2018 AND YET HAS NOT IMPLEMENTED A RECALL OR ADVICE DOCUMENTS TO OWNERS.

THIS SUVS 2019 HIGHLANDER STANDARD 'EQUIPMENT LIST' STATES THAT IT CAN TOW UP TO 5,000 LBS. IT ONLY HAS FRONT WHEEL DRIVE. WITH A WEIGHT DISTRIBUTION HITCH INSTALLED, AROUND 4,200 LBS. TOW WEIGHT AND AROUND 370 LBS. OF TOUGH WEIGHT THE SUV HAD A HARD TIME PULLING AWAY FROM STOP LIGHTS WITHOUT THE TIRES BREAKING LOOSE. WHEN BACKING OFF OF THE ROAD ONTO A FLAT SURFACE WITH WET GRASS THE SUV LOST ALL TRACTION WITH THE TIRES SPILLING. THE TIRES DID NOT DIG INTO THE GROUND AT ALL. THEY WERE JUST SLIPPING ON TOP OF THE GRASS. I CONTACTED TOYOTA AND DISCUSSED THIS WITH THEM, WITH LITTLE INFORMATION SUPPLIED MY TOYOTA OVER ABOUT FOUR MONTH TIME PERIOD. BOTTOM LINE FROM TOYOTA THERE IS NOTHING WRONG WITH THE SUV. IF THIS SUV WOULD HAVE BEEN AN ALL WHEEL DRIVE I DO NOT THINK THERE WOULD HAVE BEEN A PROBLEM, BUT USING THIS FWD SUV TO TOW UP TO 5,000 LBS. MAYBE UNSAFE. THE ATTACHED PICS SHOW WHERE IT LOST TRACTION.