2004 Toyota RAV4 Air Bags

TAKATA RECALL I PURCHASED THIS CAR IN JANUARY 2019 AND SINCE THAT TIME HAVE RECEIVED NUMEROUS MAILED NOTICES FROM TOYOTA "SAFETY RECALL FOLLOW-UP NOTICE." I HAVE MADE AT LEAST 8 PHONE CALLS TO TOYOTA AND BEEN PROMISED REPEATEDLY THAT I WILL BE CONTACTED FOR AIRBAG REPLACEMENT...BUT HAVE NOT BEEN CONTACTED. EACH PERSON WITH WHOM I SPEAK FAITHFULLY PROMISES THAT I WILL BE CONTACTED, THEN NOTHING. I LIVE IN RURAL ALASKA ON AN ISLAND WITHOUT A TOYOTA DEALER. THE CLOSEST TOYOTA DEALER IS IN ANCHORAGE. GETTING MY VEHICLE TO ANCHORAGE WILL ENTAIL A 12-24 HOUR FERRY RIDE AND A 2-8 HOUR HIGHWAY DRIVE.

"TAMARA RECALL". COMPLAINT #1 IN MAY 2016, I CALLED THE TOYOTA CUSTOMER TELEPHONE NUMBER TO ARRANGE TO HAVE THE RECALL DONE TO THE AIRBAGS. TOYOTA REPRESENTATIVE CONNECTED ME TO WOBURN TOYOTA TO HAVE ME SPEAK TO THEM TO MAKE AN APPOINTMENT WHICH I DID. ON MAY 24 2016 I BROUGHT MY CAR IN FOR AN 11 A.M. APPT. I WAS TOLD TO PARK IT OUTSIDE. WHEN I REGISTERED AT THE COUNTER, THE CLERK ASKED ME IF I WANTED NUMEROUS OTHER SERVICES DONE THAT I WOULD HAVE TO PAY FOR. I DENIED ALL OF THEM. THE SERVICE DEPT WAS BUSY, HE TOLD ME TO COME BACK IN ABOUT 2 HOURS. I CAME BACK IN 2 HRS 30 MINS TO FIND MY CAR PARKED IN THE SAME SPOT I LEFT IT. I WENT TO THE COUNTER AND THE SAME CLERK TOLD ME, THEY DIDN'T GET A CHANCE TO WORK ON IT YET BUT THEY COULD GET TO IT SOON!!! UNACCEPTABLE I LEFT.I HAD AN APPT AT 3 P.M. I COMPLAINED TO TOYOTA, I WAS SENT AN EMAIL TO TRY TO PHONE AGAIN AND RESCHEDULE. COMPLAINT #2 A FEW MONTHS LATER, MY SON IN LAW LOU INTOPPA, CALLED TO MAKE THE APPT FOR ME AT THE TOYOTA CUSTOMER NUMBER. HE WAS TOLD WOBURN TOYOTA , WHICH DID IT BEFORE, DOES NOT DO THE RECALLS AND HE WOULD HAVE TO TAKE MY CAR TO LEXINGTON WHICH IS FARTHER AWAY. HE WAS DROPPING MY CAR OFF ON HIS WAY TO WORK. LEXINGTON IS NOT ON THE WAY. HE CALLED WOBURN TOYOTA ON HIS OWN. THEY TOLD HIM THEY DO THE RECALLS BUT THEY HAD NO PARTS BUT WE'RE GETTING THEM IN. CALL BACK IN A FEW DAYS. HE DID BUT NO PARTS YET. COMPLAINT #3. WOBURN TOYOTA TOLD MY SON IN LAW TO CALL AGAIN TO SEE IF THE PARTS CAME IN, HE DID. NO PARTS YET SO THEY TOOK HIS NUMBER AND TOLD HIM THEY WOULD CALL HIM WHEN THEY CAME IN. THAT WAS 5 MONTHS AGO. HE HAS NEVER HEARD FROM THEM. WE KEEP GETTING THE TOYOTA RECORDED MESSAGES ON MY CELL , HIS CELL AND HIS HOME PHONE FOR THE RECALL BUT THEY DON'T MAKE IT EASY. NOW I HAVE RECEIVED A CERTIFIED RETURNED SIGNATURE LETTER FROM THEM TO TAKE MY CAR IN FOR THE RECALL.

TAKATA RECALL KEEPING GETTING NOTICES ABOUT THIS RECALL AND THE BANKRUPTCY CASE AGAINST TK HOLDINGS. I (WE) HAVEN'T OWNED THIS VEHICLE FOR OVER 4 YEARS. I ALREADY ATTEMPTED TO INFORM TOYOTA (ABOUT 2 YEARS AGO) BUT THEY SAID THE INFO COMES FROM MY STATE DMV AND I COULDN'T GET THEM TO TAKE SOME ACTION TO DETERMINE THE ACTUAL OWNER. I ALSO CONTACTED THE NH DMV AT THAT TIME AND PROVIDED THE VIN. THEY SAID THEIR RECORDS INDICATE WE DON'T OWN THE VEHICLE. WE TRADED IT IN AT A TOYOTA DEALERSHIP IN NH IN OCT 2013. I HAVE NO IDEA WHO OWNS THE VEHICLE! AND THE NAME ON THE LATEST NOTICE STILL HAS MY WIFE'S NAME; SHE PASSED AWAY IN JULY 2015. . WHAT IS THE PROCESS TO GET THE RECORDS GET CORRECTED? . [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

"TAKATA RECALL" RECEIVED NOTICE TO FIND OUT IF MY VEHICLE IS SUBJECT TO THIS RECALL

I WAS NOTIFIED BY TOYOTA THAT MY AIR BAGS WERE RECALLED AND I HAD THEM REPLACED

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AND ONLY STATED THAT THEY HAD RECEIVED A LIMITED SUPPLY OF PARTS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL, WAS NOTIFIED BY TOYOTA. I CALLED LOCAL DEALERSHIP WHO SAID THEY DID NOT HAVE THE PARTS TO FIX. TOLD I WAS PUT ON A LIST TO BE CALLED WHEN PARTS CAME IN. WAS CALLED BY TOYOTA TO ASK IF THE REPAIR HAD BEEN MADE, I TOLD THEM NO AND THEY HUNG UP ON ME. STILL WAITING ON CALL.

TAKATA RECALL RECIEVED NOTICE - FOR THE PAST 8 MONTHS THE DEALERSHIP HAS REFUSED TO CALL AND SET APPOINTMENT. CALLED CORPORATE CORPROATE GAVE ME CASE NUMBER 5 MONTHS LATER NOTHING. WHEN I CALL THEY SAY TO WAIT. TOTALLY UNACCEPTABLE IF THE CAR IS A THREAT TO MY LIFE REPLACE THE BAG ALREADY!

2004 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO DEALERSHIP POOR COMMUNICATION TO SCHEDULE AIRBAG RECALL REPAIR APPOINTMENTS AND TO ORDER DRIVER SIDE AIRBAG REPLACEMENT PARTS. *SMD

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED MY FIRST NOTICE FROM TOYOTA LAST YEAR, 6-8 MONTH AGO, TO GIVE NOTICE FOR A RECALL ON MY FRONT DRIVER AIRBAG INFLATOR. I CONTACTED MY LOCAL TOYOTA DEALER IN GRAPEVINE AND AFTER EXPLAINING THE SITUATION, I WAS TOLD THEY WOULD ORDER THE PART AND CONTACT ME WHEN IT WAS IN. 6 TO 8 MONTH HAVE GONE BY AND ANOTHER REMINDER FROM TOYOTA, TORRANCE, CA ABOUT THE SAME ISSUE WAS SENT TO ME. FOLLOWING I CALLED MY GRAPEVINE DEALERSHIP AND THEY SAID THE PART WAS IN. I NEEDED TO CHECK MY SCHEDULE AND I CALLED THEY BACK 2 DAYS LATER TO SET UP AN APPOINTMENT. THEN, I WAS INFORMED THAT MY PART WAS NEVER ORDERED IN THE FIRST PLACE AND THAT THEY DID NOT HAVE ANY AIRBAG INFLATORS ON STOCK. I HAVE NOW MADE AN APPOINTMENT WITH TOYOTA OF LEWISVILLE TO RESOLVE THIS ISSUE EVEN THOUGH TOYOTA OF GRAPEVINE IS ONLY A MILE FROM MY HOUSE.

TAKATA RECALL CALLED DEALERSHIP FOR THE 2ND TIME ABOUT REPLACEMENT PARTS UNDER RECALL, ONLY TO BE TOLD ONCE AGAIN THEY ARE OUT OF REPLACEMENT PARTS AND TO CALL BACK IN A FEW WEEKS. I CALLED A COUPLE MONTHS AGO AND WAS TOLD THE SAME THING. NOW I'M HEARING THEY ARE ADDING MORE CARS TO THE RECALL AND I FEAR I MAY NEVER GET MINE REPLACED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/26/16*LJ THE CONSUMER STATED THE REPAIR WAS MADE ON 05/12/16. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2015. HOWEVER, THE DEALER CONTINUED TO ADVISE THAT THE MANUFACTURER WAS NOT PROVIDING THE PART. THE FAILURE HAD NOT BEEN EXPERIENCED. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL SINCE OCTOBER 2015, I HAVE BEEN TOLD REPEATEDLY BY BEECHMONT TOYOTA IN CINCINNATI, OHIO THAT THEY DO NOT HAVE THE REPAIR PART IN STOCK. THEY KEEP TELLING ME THEY WILL ORDER IT, BUT IT NEVER SEEMS TO COME IN. I AM GROWING CONCERNED, AS THE AIRBAG IN THE CAR NOW MAY BE DANGEROUS, AND COULD CAUSE INJURY OR DEATH TO MY WIFE AND MYSELF. I AM TIRED OF WAITING FOR THE DEALER TO GET THIS PART, AND I WANT TO KNOW WHAT THE PROBLEM IS, BEFORE SOMETHING TERRIBLE HAPPENS.

RECEIVED RECALL NOTICE FROM TOYOTA. AS A RESULT MADE A APPOINTMENT WITH LOCAL TOYOTA DEALER AT WHICH TIME ASKED IF ALL PARTS TO ACCOMPLISH DURING THIS VISIT AND THE ANSWER WAS YES. TOOK THE CAR IN AT APPOINTED TIME AND WAS TOLD THE REPAIR COULD NOT BE ACCOMPLISHED AT THIS TIME.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED A NOTICE OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WOULD LIKE TO CALL YOUR ATTENTION TO TOYOTA'S FAILURE TO ADEQUATELY PROVIDE EQUIVALENT RENTAL VEHICLES FOR CUSTOMERS WHOSE VEHICLES ARE DEEMED UNSAFE TO DRIVE DURING THE TAKATA AIRBAG RECALLS. A CUSTOMER CANNOT BE REASONABLY EXPECTED TO MEET THE SAME NEEDS A RAV4 SERVES (IN MY CASE, DOG TRANSPORT) WITH A COROLLA OR SIMILAR SEDAN RENTAL. TOYOTA CORPORATE "RULES" CITED TO THWART THE DELIVERY OF EQUIVALENT RENTAL VEHICLES ARE NUMEROUS (REFUSAL TO PROVIDE LOT VEHICLES, LOANER VEHICLES, VEHICLES OF ANOTHER MAKE, VEHICLES FROM NON-PREFERRED RENTAL AGENCIES, VEHICLES THAT COST MORE THAN $35/DAY TO RENT, OR VEHICLES RENTED DIRECTLY BY CUSTOMERS). FURTHER, DEALERS AND MANUFACTURER CONTINUALLY ASSIGN RESPONSIBILITY TO EACH OTHER IN WHAT SEEMS A DELIBERATE ATTEMPT TO DODGE RESPONSIBILITY ALTOGETHER BY EXHAUSTING THE CUSTOMER WITH AN ENDLESS RUNAROUND, LEAVING THE CUSTOMER LITTLE CHOICE BUT TO DRIVE A SEVERELY DANGEROUS VEHICLE UNTIL A FIX IS IN PLACE (WHICH IN TOYOTA'S CASE IS SAID TO BE MONTHS AWAY). THIS VIOLATES THE VERY PURPOSE OF THE RECALL, WHICH IS TO KEEP CONSUMERS SAFE. THIS MY REPORT FROM THE FRONT LINES OF THIS RECALL, AND I WANT TO ALERT YOU THAT THIS COMPONENT OF THE REMEDY IS FAILING, FAILING SPECTACULARLY, AND AS SUCH IS PUTTING US CITIZENS AT GREATER RISK OF INJURY AND DEATH. I APPRECIATE ANY CORRECTIVE ACTION YOU CAN APPLY.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V284000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/15*LJ UPDATED 2/3/2016 *JS

TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT STATED THAT AFTER MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE CURB CAUSING ALL FOUR TIRES TO BLOW. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 330,000.