71 complaints reported

2007 Toyota Sienna Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
71
Crashes
0
Fires
0
Injuries
7

Complaint Timeline

Chronological view of owner reports

Jan 2012

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPENED WHEN IT ABRUPTLY BEGAN TO CLOSE INDEPENDENTLY. THE CONTACT APPLIED PRESSURE TO TRY AND KEEP THE HATCH OPEN BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE REAR HATCH HYDRAULIC ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 45,000.

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Nov 2011
Jan 2012

THE REAR HATCH WILL CLOSE HARD BY ITSELF ON ME OR ANYONE ELSE WHO IS TRYING TO LOAD THE BACK OF THE SIENNA. THIS HAS HAPPENED SEVERAL TIME OVER THE YEARS. TOYOTA FIXED THE PROBLEM AT LEAST TWICE, BUT THE CONDITION CONTINUES TO OCCUR. IF I HAD A SMALL CHILD IN MY ARMS OR MY PET DOG THEY WOULD BE INJURED AS THE HATCH DOOR CLOSES ON ITS OWN. THE DOOR ALARM SOUNDS AND THE HATCH CLOSES WITHIN A FEW SECONDS OF OPENING IT. IT IS DIFFICULT TO OVERRIDE THE AUTOMATIC CLOSING BY KEEPING THE HATCH OPEN BY HAND. IT IS ALMOST IMPOSSIBLE TO USE THE HATCH ESPECIALLY IN THE WINTER WHEN THE TEMPERATURE IS BELOW 50 DEGREES. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2009
Dec 2011

THE REAR HATCH RUBBER DOOR HANDLE MELTED DUE TO HEAT DURING THE SUMMER. I HAD TO COVER THE DOOR HANDLE WITH PLASTIC IN ORDER TO OPEN THE REAR HATCH. DURING COLD WEATHER, THE REAR HATCH CANNOT BE OPENED DUE TO THE MELTING DOOR HANDLE. I HAVE TAKEN THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THE DOOR HANDLE NEEDED TO BE REPLACED AT A PRETTY HIGH COST. THE VEHICLE WAS NOT REPAIRED. I HAVE READ NUMEROUS COMPLAINTS ONLINE REGARDING THE MELTING DOOR HANDLE FOR THE YEAR MAKE AND MODEL VEHICLE. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Mar 2011
Oct 2011

AFTER RETURNING FROM A SHORT DRIVE THE DRIVER-SIDE SLIDING DOOR (NOT POWERED) WILL NOT OPEN AT ALL. THE LOCK WON'T MOVE TO THE LOCKED POSITION, AND IT APPEARS TO NOT BE UNLOCKED EITHER. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2011
Oct 2011

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED WHENEVER ACCESSING THE REAR LIFTGATE DOOR IT WOULD ABRUPTLY CLOSE. THE CONTACT SUFFERED FROM BRUISES TO THE RIGHT ARM AS A RESULT OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Nov 2011
Sep 2011

LEFT SIDE REAR MECHANISM BROKE. CABLE SNAPPED ON THE SLIDING DOOR. ALMOST HIT MY CHILD IN THE FACE. POWER SLIDING NO LONGER OPERABLE MUST OPEN MANUALLY WHICH IS VERY HARD FOR A CHILD. COST TO REPAIR IS $2000.00 BY THE LOCAL TOYOTA DEALERSHIP. TOYOTA DID COVER IT UNDER WARRANTY AFTER I CALLED THE TOYOTA CUSTOMER CARE NUMBER BECAUSE IT WAS JUST DAYS AFTER THE 3 YEAR WARRANTY HAD EXPIRED. 8/11 RIGHT SIDE REAR MECHANISM BROKE (OTHER DOOR). CABLE SNAPPED AGAIN. TOLD WE SHOULD NOT USE DOOR UNTIL REPAIRED WHICH WE WILL BE PAYING FOR THIS TIME. SEEMS LIKE THESE DOORS ARE POORLY DESIGNED AND DANGEROUS WHEN INOPERABLE. *TT

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2010
Aug 2011

POWER REAR HATCH WILL OPEN NORMALLY, BUT WILL RELEASE WHEN IT REACHES THE TOP OF IT'S TRAVEL, ALLOWING THE UNIT TO COME CRASHING DOWN ONTO THE UNSUSPECTING OWNER WHILE THEY ARE TRYING TO RETRIEVE ITEMS FROM THE BACK OF THE VEHICLE. THE TRAPPED OWNER MAY TRY TO FIGHT OFF THE HATCH, BUT THE DRIVE MOTOR CONTINUES TO CLOSE UNTIL CONSIDERABLE RESISTANCE (I.E. SHOULDER) IS USED TO FEND IT OFF. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2011
Jun 2011

THE REAR HATCH LATCH/OPENING MECHANISM IS SOFT AND GOOEY. THE SOFTENING/MELTING BEGAN SOMETIME LAST YEAR AND IS GETTING WORSE. IT MAKES IT ALMOST IMPOSSIBLE TO OPEN BY A CHILD OR WEAKER PERSON. DIFFICULT TO OPEN FOR THE REGULAR GUY. IF THERE WAS SOME TYPE OF EMERGENCY THE LATCH MAY OR MAY NOT WORK. THE MELTED HANDLE ALSO LEAVES A BLACK TAR-LIKE GUNK ON HANDS IN WARM CONDITIONS. THE VAN IS NEVER PARKED IN THE SUN - ALWAYS IN THE GARAGE. THE TOYOTA DEALERSHIP THAT SERVICES OUR VAN SAID THEY ARE SEEING THIS AND HEARING COMPLAINTS ALL THE TIME. THEY WANT AROUND $200 TO REPLACE.

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2010
Dec 2010

2007 TOYOTA SIENNA. CONSUMER WRITES REGARDING SPARE TIRE RECALL *TGW THE CONSUMER STATED HIS WIFE TOOK THE VEHICLE TO THE DEALER FOR THE RECALL. HOWEVER, WHEN SHE BROUGHT THE VEHICLE HOME, HE NOTICED THE SPARE TIRE HAD BEEN PLACED IN THE REAR PART OF THE VEHICLE AND SECURED WITH A STRAP. SO, WHEN THE REAR SEAT WAS PLACED IN THE STORED POSITION, THE SPARE TIRE WOULD BE PLACED ON TOP OF THE STORED SEATS. THE CONSUMER STATED THE DEALER NEVER MENTIONED THE CONDITION OF THE CARRIER AND NEVER MENTIONED THE TIRE WOULD BE PLACED IN THE REAR OF THE VEHICLE. THE CONSUMER STATED THEY COMPLETELY ALTERED THE FUNCTIONALITY OF THE VEHICLE WITHOUT HIS CONSENT AND IT ALSO CREATED A SIGNIFICANT SAFETY ISSUE, WHICH MEANT THE TIRE WAS NOT PROPERLY SECURED IN THE CAB OF THE VEHICLE. WHEN THE CONSUMER CALLED THE DEALERSHIP, HE WAS INFORMED THE PARTS TO PROPERLY FIX THE PROBLEM WERE NOT AVAILABLE. *JB

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2010
Dec 2010 Injury

TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA XLE. THE CONTACT STATED THAT WHILE PRESSING THE TRUNK RELEASE AND PUTTING HER GROCERIES IN THE VEHICLE, THE TRUNK AUTOMATICALLY RELEASED AND SHE INJURED HER NOSE WHILE SHE ATTEMPTED TO MOVE HER HEAD OUT OF THE WAY OF THE TRUNK LID. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. UPDATED 04/05/11*LJ UPDATED 04/05/11

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2010
Dec 2010

TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE DEALER ONLY PERFORMED PART OF RECALL 10V160000 (STRUCTURE); THE CABLE WAS ON BACKORDER AND WAS NOT ABLE TO BE INSTALLED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES, BUT THE DEALER PLACED THE TIRE IN THE CENTER REAR OF THE VEHICLE AND THE CONTACT WAS CONCERNED. THE CONTACT WAS TOLD IT WOULD BE APPROXIMATELY THREE MONTHS BEFORE THE PART WOULD ARRIVE. THE CURRENT MILEAGE WAS 31,322. UPDATED 1/19/2010 *CN THE CONSUMER SOLD THE VEHICLE ON 12/28/10. UPDATED 01/27/11. *JB

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2010
Nov 2010

TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 10V160000 (STRUCTURE) AND TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. THE DEALER TOOK THE SPARE TIRE FROM UNDERNEATH THE VEHICLE, PLACED IT INSIDE THE REAR OF THE VEHICLE AND TIED IT DOWN WITH A BUNGEE CORD. THE CONTACT DID NOT FEEL THAT THE REPAIR WAS ADEQUATE OR THAT THE BUNGEE CORD WOULD HOLD THE TIRE SECURELY. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 32,000. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2010
Oct 2010

MY SIENNA XLE 07 WAS PURCHASED NEW IN JAN OF 07. LESS THAN 1 MONTH I HAD A RUBBING NOISE COMING FROM THE SLIDING DOOR ON THE DRIVERS SIDE. I TOOK THE VAN IN AND THEY REPLACED THE LOCKS. IN 1 WEEK IT WAS DOING THE SAME THING. I HAD MY VAN IN AT LEAST ONCE A MONTH THE FIRST YEAR OF OWNERSHIP AND THEY WOULD DO SOMETHING AND SEND ME HOME AND AGAIN THE NOISE WOULD GET WORSE. THEY EVEN BROUGHT IN A REP FROM KANSAS CITY AND HE TOLD ME TO JUST PUT BABY POWDER ON THE DOOR AND IT WOULD BE FIXED. RIGHT.THEN NOISE GETS WORSE IN THE SUMMER AND WILL DRIVE YOU CRAZY. I WAS TOLD THAT NO OTHER SIENNA VAN HAD EVER HAD THIS PROBLEM. I LOVE MY VAN, BUT THE NOISE IS HORRIBLE AND I WILL NEVER PURCHASE ANYTHING ELSE FROM TOYOTA. WE HAVE OWNED 2 OTHER TOYOTAS AND 1 LEXUS, BUT THIS IS JUST A PROBLEM WITH THE SIENNA. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2007
Aug 2010

I WAS PUMPING GAS AND MY CHILD INSIDE THE CAR HIT THE DRIVERS SIDE SLIDING DOOR BUTTON TO OPEN THE SLIDING DOOR. THE DOOR IS SUPPOSED TO STOP AND NOT OPEN WHEN THE GAS COVER IS OPEN. MY SLIDING DOOR FAILED TO DEACTIVATE AND THE SLIDING DOOR CONTINUED TO AUTOMATICALLY OPEN SMASHING THE GAS PUMP INSIDE THE SLIDING DOOR AND THE GAS TANK OPENING. ALL MEAN WHILE FUEL IS PUMPING INTO THE CAR. THIS BENT THE GAS COVER LUCKILY DIDN'T SPARK A FIRE DUE TO FRICTION. HOWEVER NOW I HAVE TO SLAM THE GAS COVER TO GET IT TO SHUT AS SOME TIMES DOORS NOW WILL NOT OPEN AUTOMATICALLY BECAUSE THE GAS COVER IS NOT LATCHED SHUT. ONCE WE BENT THE DOOR AS BEST WE COULD BACK IN PLACE AT LEAST TO ALLOW IT TO LATCH BACK SHUT. THE DOORS WILL AUTOMATICALLY OPEN AND SHUT AS THEY SHOULD. I HAVE HAD THIS OCCUR MULTIPLE TIMES. THIS IS A BIG SAFETY RISK ESPECIALLY IF YOU ARE PUMPING GAS WHEN THIS HAPPENS. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2009
Jul 2010 Injury

TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THE SAFETY FEATURE ON THE AUTOMATIC PASSENGER SIDING DOOR WOULD NOT FUNCTION. THE SLIDING DOOR CLOSED ABRUPTLY ONTO THE UPPER ARM OF THE PASSENGER EXITING THE VEHICLE. IMMEDIATELY, THE AUTOMATIC DOOR MECHANISM WAS ENGAGED AND THE DOOR RELEASED OPEN. THE FAILURE OCCURRED ON TWO DIFFERENT TIMES. THE PASSENGER SUSTAINED MINOR INJURY TO THE UPPER ARM AREA. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS UNAVAILABLE.

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2010
Apr 2010 Injury

REAR LIFT GATE WAS IN THE OPEN POSITION. WHILE I WAS STANDING UNDERNEATH IT, WITHOUT WARNING IT SUDDENLY FAILED STRIKING ME IN THE HEAD AND PUSHING ME INTO THE REAR BUMPER. FORTUNATELY, OTHER THEN A SORE HEAD FOR A FEW MOMENTS I WAS NOT INJURED. HAD I NOT BEEN STANDING UNDER THE LIFT GATE AT THE TIME IT WOULD HAVE CLOSED ON MY THREE YEAR OLD POSSIBLY CAUSING SEVERE INJURIES OR KILLING HER. SINCE THE INCIDENT THE PROBLEM HAS PERSISTED. IT WILL LIFT INTO THE OPEN POSITION AND REMAIN OPEN FOR A SHORT (UNPREDICTABLE) PERIOD OF TIME THEN SUDDENLY SLAM SHUT. CURRENTLY WE HAVE TO HAVE ONE PERSON HOLD THE LIFT GATE OPEN WHILE LOADING OR UNLOADING THE MINI-VAN. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2009
Mar 2010 Injury

AT APPROXIMATELY 1500 ON 16 MAR 2010, I USED THE REMOTE TO OPEN THE POWER LIFTGATE ON MY 2007 TOYOTA SIENNA XLE MINIVAN. WHILE LOADING A CHILDREN'S TABLE, THE LIFTGATE STARTED TO CLOSE ON ITS OWN. I TRIED TO PREVENT THE GATE FROM CLOSING AS MY TWO YEAR OLD SON WAS IN THE PATH OF CLOSURE. I HAD TO HOLD THE GATE OPEN AS MUCH AS I COULD AND GRAB HIM AND PULL HIM DOWN AND AWAY TO PREVENT THE DOOR FROM SHUTTING AND POSSIBLY INJURING HIM. IN THE PROCESS, I STRAINED MY BACK. THE SAFETY FUNCTION OF THE POWER LIFTGATE SEEMED TO HAVE STOPPED FUNCTIONING AS WELL. SINCE THE INITIAL FAILURE EARLIER TODAY, THE PROBLEM WITH THE LIFTGATE OCCURS WHENEVER THE POWER FUNCTION IS USED TO OPEN THE DOOR. THE LIFTGATE OPENS AND CONTINUES UNTIL THE LIFTGATE REACHES ITS MAXIMUM OPENING THEN CLOSES ITSELF AUTOMATICALLY. WHEN THE POWER FUNCTION IS DISABLED, THE LIFTGATE FAILS TO REMAIN. OPEN. I HAVE NOT DONE ANY MAINTENANCE OR REPLACED ANY PARTS NOR HAVE I CONTACTED THE TOYOTA DEALER SERVICE DEPARTMENT IN REGARD TO THIS PROBLEM. I HAVE READ ONLINE THAT THIS PROBLEM IS A COMMON OCCURRENCE ON TOYOTA SIENNA MINIVANS WITH MULTIPLE REPORTS OF INJURIES OCCURRING. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Mar 2010
Dec 2008 Injury

OCCASIONALLY, THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR WILL CLOSE BEFORE IT SHOULD. THIS HAS HAPPENED APPROXIMATELY 20 TIMES IN THE LAST NINE MONTHS (FOUR TIMES ON 12/28/08). IT HAS CLOSED ON MY SON, MY MOTHER, MY GRANDDAUGHTER, MY WIFE, AND ME. THERE IS NO PATTERN FOR WHEN THIS WILL HAPPEN, SO WHEN WE TAKE IT TO THE DEALER FOR REPAIR, THEY CAN NOT DUPLICATE THE PROBLEM. THEREFORE, THEY HAVE NOT BEEN ABLE TO CORRECT THE PROBLEM. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2008
Sep 2008

I HAVE A 2007 TOYOTA SIENNA AND THE DRIVER-SIDE SLIDING DOOR JUST FAILS TO OPEN. AFTER CHECKING THE DEALER, I WAS TOLD THAT THE REPAIRS WILL COST AROUND 1,200 DOLLARS. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2008
Dec 2007

THE LIFTGATE OF MY 2005 TOYOTA SIENNA FELL UNEXPECTEDLY. THERE WERE NO INJURIES OR DAMAGE, BUT THERE COULD HAVE BEEN BECAUSE MY CHILDREN WERE NEARBY WHILE I WAS LOADING THE CAR, AND THE WEIGHT OF THE REAR GATE MADE IT SLAM CLOSED VIOLENTLY. *TR

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2007
Mar 2007

TL* - THE CONTACT HAS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT ON FEBRUARY 18, 2007 WHILE THE VEHICLE WAS PARKED OUTSIDE FOR TWO HOURS, IN TEMPERATURES OF 20 DEGREES FAHRENHEIT. THE CONTACT OPENED THE LIFTGATE BY REMOTE, AND PROCEEDED TO LOAD A STROLLER AND A FEW BAGS. THE CONTACT WAS UNDER THE LIFTGATE FOR ABOUT 30 UNDER SECONDS, WHEN SUDDENLY WITHOUT WARNING THE LIFTGATE BEGAN TO CLOSE ON ITS OWN, STRIKING THE CONTACT ON THE HEAD, THE CONTACT THEN BEGAN TO PUSH THE LIFTGATE WITH HIS BACK AGAINST IT UNTIL THE MOTOR RECOGNIZED THERE WAS AN OBSTACLE ON THE WAY OF THE LIFTGATE AND STOPPED CLOSING THE LIFTGATE. THE CONTACT FELT THAT THE FAILURE WAS DUE TO A COMBINATION OF THE STRUT FAILING TO STAY OPEN AND THE MOTOR THAT CLOSES THE LIFTGATE. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 36868 MILES.

Type: Vehicle, Vehicle: 2007 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Feb 2007

Trend Over Time

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Quick Summary

The 2007 Toyota Sienna has 71 Structure complaints on file. Review the timeline above for detailed owner experiences.