2008 Toyota Tacoma Suspension

TOYOTA HAS NOT REIMBURSED ME FOR PAYMENT I MADE TO REPLACE A LEAF (SPRING). THE LEAF BECAME SUBJECT TO A RECALL. I HAVE SENT THEM DOCUMENTATION AND SOMETIMES THEY ASKED ME FOR DOCUMENTATION I HAVE ALREADY PROVIDED. NOW THEY ARE ASKING FOR DOCUMENTATION SHOWING CAUSE AS TO WHY THE LEAF FAILED???? THEY NEVER ASKED FOR SUCH IN THE BEGINNING. I FEEL LIKE THEY ARE JUST TRYING TO WEAR ME OUT. CAN I FILE A COMPLAINT WITH YOUR AGENCY? THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TOYOTA SENT OUT A RECALL ON THEIR LEAF SPRINGS (SUSPENSION) NHTSA RECALL ID 14V604 ON SEPTEMBER 29, 2014. NOTHING HAS HAPPENED SINCE. ARE THEY NOT FIXING THIS PROBLEM?

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) AND WAS INFORMED BY THE DEALER TO CALL IN TWO WEEKS TO CHECK ON THE STATUS OF RECEIVING THE RECALL REPAIR. FOR WEEKS, THE CONTACT RECEIVED NO RESPONSE AND CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE APPOINTMENT WAS SCHEDULED BY THE DEALER WHO LATER STATED THAT THE PARTS WERE UNAVAILABLE TO RECEIVE THE REPAIR. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. WHILE DRIVING 40 MPH, A LOUD BANGING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 67,354. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/22/16*LJ

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LEAF SPRINGS HAD BEGUN TO RUB TOGETHER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 14V604000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

OUR 2008 TOYOTA TACOMA WAS MAKING A CREAKING NOISE COMING FROM THE REAR SUSPENSION. IN 12/2012, WE HAD TAKEN IT TO OUR MECHANIC WHO NOTICED THE SPRINGS SEEMED TO BE SAGGING BEYOND NORMAL & HE SUGGESTED WE REPLACE THE SPRINGS & SHOCKS. WE LATER RECEIVED NOTICE FROM TOYOTA REGARDING A LEAF SPRING RECALL. WE SENT TOYOTA THE APPROPRIATE PAPERWORK, WHICH WAS REQUESTED FROM TOYOTA, AS WE HAD ALREADY PAID FOR THE LEAF SPRING REPLACEMENT. WE WERE TOLD THAT "THE REPAIR PERFORMED ON YOUR VEHICLE DOES NOT MEET THE CRITERIA FOR REIMBURSEMENT." WE ARE REQUESTING AN APPEAL AS WE FEEL OUR LEAF SPRING SHOULD HAVE BEEN COVERED UNDER THE RECALL.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE REAR DRIVER SIDE LEAF SPRING FRACTURED AND THE RECOMMENDATION OF THE INDEPENDENT MECHANIC WAS NOT TO DRIVE THE VEHICLE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V60400 (SUSPENSION). THE PARTS WERE NOT AVAILABLE BEYOND A REASONABLE TIME FRAME SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED SEVERAL TIMES AND WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2008 TOYOTA TACOMA. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR VEHICLE REPAIR PRIOR TO NHTSA RECALL NOTICE BEING RECEIVED. *LD THE CONSUMER STATED A CRACKING NOISE COMING FROM THE VEHICLE REVEALED A BROKEN SPRING. *JB

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA RECALL: 14V-604 (LEAF SPRINGS RECALL) I ATTEMPTED TO HAVE MY LEAF SPRINGS REPLACED AFTER RECEIVING A LETTER FROM TOYOTA. TOOK THE VEHICLE TO BAYRIDGE TOYOTA IN BROOKLYN NY TO HAVE THE WORK DONE. WAS NEVER TOLD THAT IT WOULD REQUIRE TWO VISITS AND THE FIRST VISIT WAS ONLY FOR AN INSPECTION. THEN WHEN I WAS TOLD THE SERVICE WOULD TAKE ANOTHER TWO WEEKS IN ORDER TO GET THE PARTS IN, I WAS FORCED TO DECLINE THE SERVICE TO GET MY VEHICLE BACK. I SPOKE WITH TOYOTA REPRESENTATIVES AND THE NATIONAL PEOPLE WERE FRIENDLY AND RESPONSIVE AND THE BROOKLYN DEALERSHIP AT BAYRIDGE MADE IT ALMOST IMPOSSIBLE TO WORK WITH. THE TOYOTA RECALL LETTER ALSO NEVER MENTIONS TWO VISITS. IT ONLY SAYS THE SERVICE WILL REQUIRE TWO HOURS. THE TRUCK WAS DROPPED OFF FOR A DAY AND WAS RETURNED WITH A LIST OF OTHER THINGS THAT NEEDED REPLACING. THE DEALERSHIP NEVER ACTUALLY WROTE DOWN IF THE LEAF SPRINGS NEEDED TO BE REPLACED, THEY ONLY LISTED THE EXTRA WORK THEY WANTED TO ADD ON. ALSO WHILE SETTING UP THE APPOINTMENT WITH BAYRIDGE TOYOTA THEY GAVE THE IMPRESSION THE WORK WOULD BE DONE DURING THE TIME IT WAS DROPPED OFF THE THE FIRST AND ONLY TIME.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. WHILE REVERSING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. WHILE DRIVING AT VARIOUS SPEEDS AND DRIVING OVER A HUMP OR A ROUGH SURFACE, THE VEHICLE WOULD SHAKE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT STATED THAT THE LEAF SPRINGS WERE FRACTURED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS NOTIFIED THAT THERE WAS NO SCHEDULE FOR THE RELEASE OF THE PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000. VIN TOOL CONFIRMS PARTS NOT UNAVAILABLE.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 5/15/15*CN

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 TOYOTA TACOMA. WHILE DRIVING 45 MPH, THERE WAS AN ABNORMALLY LOUD NOISE EMITTING UNDER THE VEHICLE. THE CONTACT DISCOVERED THAT THE LEAF SPRING AND THE BRAKE LINE FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE LEAF SPRINGS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

IN JUNE OF 2014 I WENT TO GET AN MA STATE SAFETY INSPECTION STICKER AND WAS TOLD AT THE SULLIVAN TIRE AUTO CENTER IN RAYNHAM, MA THAT ONE OF THE LEAF SPRINGS ON MY 2008 TACOMA WAS FRACTURED AND I COULD NOT GET A SAFETY INSPECTION STICKER. I WENT TO COPELAND TOYOTA, IN BROCKTON, MA, (WHERE I BOUGHT THE VEHICLE) AND WAS TOLD THAT THE BROKEN SPRING WAS DUE TO OLD AGE. I THEN WENT BACK TO SULLIVAN TIRE AND HAD THEM REPLACE THE LEAF SPRINGS ON MY TRUCK. THEN ON SEPTEMBER 29, 2014, I RECEIVED AN INTERIM RECALL NOTICE FROM TOYOTA SAYING THAT THE LEAF SPRINGS ON MY TRUCK COULD FRACTURE. THE NHTSA REFERENCE ID IS 14V604. WHEN I CALLED COPELAND TOYOTA TO GET REIMBURSED FOR THE REPLACEMENT OF THE LEAF SPRINGS THEY SAID IT WAS TOYOTA'S PROBLEM. I CALLED TOYOTA IN TORRANCE, CA SEVERAL TIMES AND WAS TOLD I HAD TO WAIT FOR A SECOND NOTICE (REMEDY) BEFORE I COULD BE CONSIDERED FOR REIMBURSEMENT. IT HAS BEEN ALMOST AN ENTIRE YEAR AND I AM STILL WAITING FOR A SECOND NOTICE (REMEDY) LETTER TO FIND OUT HOW I CAN SUBMIT THE DOCUMENTS I HAVE FOR REIMBURSEMENT (PAID INVOICE FROM SULLIVAN TIRE AND CANCELLED CHECK FROM MY BANK FOR THE WORK THAT WAS DONE). I HAVE WAITED PATIENTLY FOR THE SECOND LETTER TO COME AND I THINK 12 MONTHS IS FAR TOO LONG FOR ME TO WAIT TO GET SOME INFORMATION FROM TOYOTA REGARDING HOW I CAN GET REIMBURSED FOR THE REPLACEMENT OF THE FRACTURED SPRING. ANY HELP YOU CAN PROVIDE IS GREATLY APPRECIATED. THANK YOU! *TR