2004 Toyota Tundra Air Bags

I HAVE TRIED FOR MONTHS TO GET THIS AIRBAG REPLACED WITH NO LUCK. I KEEP GETTING THESE RECALL NOTICES WITH INSTRUCTIONS I TRY TO FOLLOW AND HERE'S THE RESULTS SO FAR: AFTER TEXTING "FIX" TO 877-427-0285 SEVERAL TIMES, NOTHING HAPPENED. MONTHS LATER, I GET SOME BIZARRE TEXT FROM A NUMBER I DON'T RECOGNIZE ASKING FOR MY ADDRESS SAYING I NEED TO RESPOND WITHIN 10 MINUTES. AFTER ASKING WHO IT WAS, ANOTHER NUMBER TEXTS ME ASKING FOR THE SAME INFO WITH NO EXPLANATION AS TO WHO THEY ARE AND THEY REFUSED TO SAY. I'VE CALLED TOYOTA OF TUMWATER A FEW TIMES AND, AT FIRST, THEY COULDN'T SCHEDULE ME FOR AN APPOINTMENT UNTIL SOME TWO MONTHS OUT. IN THE MOST RECENT CALL THEY NEEDED MY HOME ADDRESS AND PHONE NUMBER, WHICH I'M NOT INCLINED TO GIVE BUT DID IN HOPES OF GETTING THIS RESOLVED, BUT THEN THEY NEEDED MY FULL VIN. IF THAT'S THE CASE, WHY ISN'T IT ON THE [XXX] RECALL NOTICE? YOU LISTED THE LAST 8 DIGITS SO CLEARLY YOU HAVE IT. I TEXTED "FIX" TO THE NUMBER LISTED AGAIN THIS MORNING AND FINALLY GET A RESPONSE FROM "CINDY" WHO ASKS FOR EITHER THE FULL VIN OR THE RECALL ID. I SHARE THE RECALL ID AND TOLD I NEED TO SEND THE FULL VIN. AFTER A LOT OF BACK AND FORTH, I'M TOLD THERE'S NO RECALL OPTION AND I NEED TO DRIVE TO ANOTHER TOWN. WHAT DO YOU MEAN THERE'S NO RECALL OPTION? WHY ARE THESE INSTRUCTIONS INCLUDED IN THESE MAILINGS? DO YOU PEOPLE THINK WE MEMORIZE VIN NUMBERS? YOU SAY THIS REPAIR IS "URGENT" "SERIOUS INJURY" "DEATH" THEN WHY ARE THERE SO MANY DIFFICULT STEPS INVOLVED IN GETTING THIS [XXX] THING REPLACED? THREE EASY STEPS TO SCHEDULE IS AN OUTRIGHT LIE. I'VE NEVER HAD THIS MUCH TROUBLE WITH A RECALL. I'VE NEVER HAD TO PROVIDE A VIN JUST TO GET A [XXX] APPOINTMENT. I NEED HELP GETTING THIS RESOLVED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNED A 2004 TOYOTA TUNDRA. THE CONTACT STATED HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, WHEN HE UNEXPECTEDLY COLLIDED WITH AN EMBANKMENT AND THE AIR BAGS DEPLOYED. THE CONTACT HUSBAND WAS FATALLY INJURED AND WAS PRONOUNCED DEAD AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOT FOR FURTHER INVESTIGATION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE FAILURE MILEAGE WAS 180,000.

WE RECEIVED A RECALL LETTER SOME TIME IN NOVEMBER FOR OUR TOYOTA TUNDRA. I REACHED OUT TO STEVEN TOYOTA IN HARRISONBURG VIRGINIA SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THEY NEEDED TO ORDER THE PART AND WOULD CALL BACK WHEN RECEIVED. I NEVER RECEIVED A CALL FROM STEVEN TOYOTA, AND HAVE BEEN ATTEMPTED TO GET THIS RESOLVED WITH MULTIPLE CALLS TO THE DEALERSHIP SINCE EARLY JANUARY. THE CALLS TO THE SERVICE DEPARTMENT EITHER GO TO VOICE MAIL OR ARE HUNG UP ON AFTER MULTIPLE RINGS. I FINALLY GOT A HOLD OF A SERVICE PERSON ON JANUARY 30TH, WHO SAID THEY WOULD CALL BACK IN TEN MINUTES WHEN THEY FOUND OUT INFORMATION. I NEVER RECEIVED A CALL. I ATTEMPTED TO CALL BACK TODAY, AND THE CALL WENT TO VOICE MAIL. I DO HAVE A RECORD OF ATTEMPTED PHONE LOG ON MY PHONE. I CALLED STEVENS BACK AND TOLD THE RECEPTIONIST I WOULD BE FILING A COMPLAINT, AND SHE RESPONDED " I'M SORRY FOR YOUR INCONVENIENCE."

I CALLED THE LOCAL TOYOTA DEALER. TOYOTA OF GASTONIA. 1.704.824.7777 AND THE MANAGER.. [XXX] ASKED WHY THE OWNER COULD NOT BRING THE CAR IN TO THE DEALERSHIP AND LEAVE IT. AND I TOLD THEM THE OWNER [XXX]. HAS COPD AND IS ON OXYGEN. AND COULD NOT WAIT 3-4 HOURS.. AND SHE SAID WELL IF HE CAN NOT DRIVE COUPLE HOURS. WHY IS HE EVEN GOING TO FIX THE AIR BAG?/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

IN RESPONSE TO THE RECENT RECALL, I SCHEDULED AN APPOINTMENT AT ROUND ROCK TOYOTA. I WAS TOLD THEY WOULD NOT COMPLETE THE REPAIR BECAUSE "THE NEW ONES HAVE BEEN RECALLED ALSO" AND TO WAIT UNTIL NEXT YEAR. THEY REFUSED TO REMEDY.

TAKATA RECALL - UNIT 1 - THE VAN, OTHER DRIVER. UNIT 2 - OUR TUNDRA, OUR SON HARKER HEIGHTS, TEXAS MARCH 1, 2015 MY SON, WHO WAS A MINOR, [XXX] UNIT 1 WAS TRAVELING NORTH ON EAST FM 2410 WHEN UNIT 1 BEGAN TO TURN LEFT ON A GREEN LIGHT ONTO STILLHOUSE LAKE ROAD IN TURNING LANE. UNIT 2 WAS TRAVELING SOUTH ON EAST FM 2410. AS UNIT 1 TURNED UNIT 2 STRUCK UNIT 1 IN THE RIGHT REAR. UNIT 1 FAILED TO YIELD THE RIGHT OF WAY. UNIT 2 WAS CONSIDERED TOTALED AND THE AIRBAG NEVER DEPLOYED. OUR SON DID NOT GO TO THE HOSPITAL THAT DAY BUT DID A FEW DAYS LATER BECAUSE OF SOME SHOULDER STIFFNESS AND NECK ISSUES. WE WERE BLESSED HE WAS ABLE TO WALK AWAY. TEXAS FARM BUREAU IS OUR POLICY WE FILED IT UNDER SIX MONTH AUTO POLICY: [XXX] CLAIM: [XXX] DATE OF LOSS: 03/01/2015 VIEW DETAILS DESCRIPTION OF LOSS SON,[XXX] WAS DRIVING VEH GOING SOUTH ON EAST FM2410 WHEN HE WAS STRUCK BY A 2014 TOYOTA SIENNA WHAT FAILED TO YIELD THE RIGHT OF WAY AIRBAG NEVER DEPLOYED COVERAGE AMOUNT PAID COLLISION 9725.87 MEDICAL-PERSONAL INJURY PROTECTION 1993.17 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNED A 2004 TOYOTA TUNDRA. WHILE THE CONTACT'S WIFE WAS DRIVING 40 MPH, SHE WAS STRUCK HEAD-ON BY ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED INJURIES TO THE SPINE, STERNUM, AND RIBS. MEDICAL ATTENTION WAS REQUIRED AND THE DRIVER WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THEIR LEGAL DEPARTMENT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

MY HUSBAND AND I WERE COMPLETELY STOPPED, WAITING TO TURN LEFT IN A SUICIDE LEFT TURN LANE IN THE CITY. A CAR SUDDENLY ENTERED THE TURN LANE, HEADED STRAIGHT TOWARDS US. I HONKED BUT THE OTHER DRIVER DID IT BRAKE OR SWERVE, IMPACTING US AT A HIGH RATE OF SPEED. OUR AIR BAGS DID NOT DEPLOY....UPDATED 02/23/17 *BF UPDATED 03/01/17 *BF UPDATED 9/5/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 05V254000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I CALLED IN TO MY LOCAL TOYOTA DEALERSHIP ABOUT HAVING THE DEFECTIVE AIRBAG REPLACED AND IT HAS BEEN 3 WEEKS SINCE WE CALLED IN. THEY STILL HAVE YET TO CALL US BACK TO INFORM US THAT OUR PARTS HAVE COME AND WHEN WE CALL THEY JUST TELL US THAT THEY HAVE NOT RECEIVED THE PARTS FOR THE FIX. WORRIED ABOUT MY PASSENGERS SAFETY AND I HAVE NOT OTHER WAY OF TRANSPORTATION TO WAIT ANY LONGER FOR IT TO BE FIXED.

TAKATA RECALL I HAVE TRIED SINCE AUG. 2015 TO GET MY HUSBAND'S TRUCK TO A DEALER TO HAVE THE AIRBAG REPLACED. EVERY TIME I CALL TO MAKE AN APPT. I AM TOLD THEY DON'T HAVE THE REPLACEMENTS IN AND WILL PUT HIS NAME ON A CALL LIST. I HAVE YET TO RECEIVE A CALL. I CALL ABOUT EVERY COUPLE WEEKS. I KEEP GETTING LETTERS AND POST CARDS ASKING ME TO GET THIS FIXED, BUT IF TOYOTA ISN'T SENDING THE REPLACEMENT BAGS HOW CAN I GET THIS DONE. TRIED OF WAITING!!

FRONT PASSENGER AIRBAG INFLATOR MODULE CONTACTED "AUTOMATION TOYOTA SCION ARAPAHOE", 10531 EAST ARAPAHOE ROAD, CENTENNIAL, CO 80112, SERVICE DEPARTMENT (303) 792-1131. MULTIPLE TIMES (FIRST TIME IN DECEMBER 2015, LAST TIME IN FEBRUARY 15, 2016 TO SCHEDULE THE RECALL SERVICE (FRONT PASSENGER AIRBAG INFLATOR MODULE REPLACEMENT). ALWAYS PROMISED TO ORDER PARTS FOR ME AND CALL ME WITHIN 2 WEEKS. NEVER HAVE HEARD BACK FROM THEM, TOTALLY IGNORED. TODAY IS APRIL 22, 2016, DRIVING HIGHLY UNSAFE VEHICLE.......UPDATED 05-12-16 *BF

TAKATA RECALL; RECEIVED AIR BAG RECALL 2014, TOOK TO DAVID MAUS TOYOTA SANFORD, FLORIDA AND HAD PASSENGER AIR BAG CORRECTED WITH MY RECEIPT. 2016 JUNE, AIR BAG WARNING LIGHT WAS ON, (NOTICED WHILE DRIVING) TOOK AGAIN TO DAVID MAUS TOYOTA, THEY FOUND ERROR CODE AND CHECKED ALL DIAGNOSTICS, FOUND NOTHING WRONG. THE SIMPLY DIAGNOSIS COULDN'T DETERMINE THE CAUSE AND THEN WAS ADVISED TO PAY FOR A THOROUGHLY DIAGNOSIS, WHICH I PAID $128.00. TODAY JULY 2ND WHILE DRIVING TRUCK, FOUND AIR BAG LIGHT ON AGAIN (WHILE DRIVING) !! I SPOKE TO DAVID MAUS TOYOTA SERVICE MANAGER JULY 2ND. HE SAID I CAN BRING IT IN AGAIN AND MY $128.00 DOLLARS WOULD GO TO ANY NEEDED REPAIRS. I'M TAKING MY 2004 TUNDRA TRUCK IN, EITHER JULY 5, 6, OR 7TH. THE VEHICLE WILL STAY INSIDE MY GARBAGE UNTIL TIME TO TAKE TO DAVID MAUS TOYOTA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR AN AIR BAG RECALL; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL : TOYOTA AND TOYOTA DEALERSHIP IN NASSAU BAHAMAS REFUSE TO BE RESPONSIBLE FOR TRANSPORTING THE VEHICLE FROM THE ISLAND OF ELEUTHERA BAHAMAS TO THE ISLAND OF NASSAU AND THEN RETURNING THE VEHICLE. WE LIVE IN THE BAHAMAS AND THERE IS NO DEALERSHIP ON THE ISLAND OF ELEUTHERA, WE DO NOT WANT TO DRIVE THE VEHICLE AND ACCORDING TO THE RECALL NOTICE "IF YOU ARE UNCOMFORTABLE DRIVING THE VEHICLE TO THE DEALERSHIP, PLEASE CONTACT YOUR AUTHORIZED TOYOTA DEALER WHO WILL ARRANGE FOR VEHICLE PICKUP." BOTH TOYOTA AND THE TOYOTA DEALERSHIP ARE REFUSING TO DO THE PICKUP.

TAKATA RECALL - I WAS CONTACTED BY TOYOTA CONCERNING THE AIR BAG RECALL EARLIER THIS YEAR. MY FIRST LETTER ARRIVED ON 7/18/2015. I HAVE CONTACTED TOYOTA SEVERAL TIME TO FIND OUT WHEN THE AIRBAG CAN BE REPLACED. I WAS TOLD THEY HAVE NO IDEA WHEN THE PART WILL ARRIVE AND NO IDEA WHEN MY CAR CAN BE REPAIRED. THIS IS UNACCEPTABLE. I USE MY TRUCK FOR BUSINESS AND IS CURRENTLY LOSING MONEY BECAUSE I CAN NOT DRIVE THE VEHICLE. I INFORMED TOYOTA OF THIS ISSUE AND WAS NOT GIVEN PRIORITY OR ANY CONSIDERATION FOR MY INCONVENIENCE. THIS HAS NOT ONLY COST ME IN TIME AND MONEY, BUT I FEEL THE SERVICE I RECEIVED IS NOT ACCEPTABLE AS WELL. I WISH I COULD SALE THE TRUCK BUT NOBODY WAS A TRUCK WITH A DEFECTIVE AIRBAG. I AM ONE UNHAPPY CUSTOMER DUE TO THIS AIRBAG RECALL. I CAN NO LONGER SAY OR SUPPORT TOYOTA AS A GOOD AUTO MAKER. AT THE END OF THE DAY, ONCE THE AIRBAG IS REPLACED I WILL SALE THE TRUCK AND WILL NO LONGER PURCHASE A TOYOTA PRODUCT. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 05V25400 (AIR BAGS). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM PARTS NOT AVAILABLE. UPDATED 1/20/16 LN *CN

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATE 01/13/16 MA THE CONSUMER STATED THE PASSENGER AIR BAG WAS REPLACED ON DECEMBER 28, 2015. UPDATED 01/16/19.*JB

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A NOTICE FOR THE AIRBAG RECALL ON MY 2004 TOYOTA TUNDRA ACCESS CAB PICKUP SEVERAL MONTHS AGO. THE NOTICE RECOMMENDED THAT I DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. I DON'T UNDERSTAND HOW I AM SUPPOSE TO DO THIS WHEN MY VEHICLE ONLY FITS 2 ADULTS. WHY HASN'T TOYOTA OFFERED A BUY BACK ON THERE VEHICLES IF THEY CAN FIX IT IN A REASONABLE AMOUNT OF TIME? I WOULD LIKE A FIX FOR MY VEHICLE ASAP OR A SAFE RENTAL UNTIL THE MEANTIME.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TOYOTA INSTRUCTED ME NOT TO ALLOW AN OCCUPANT IN THE PASSENGER SEAT UNTIL THE AIRBAG IS REPAIRED, RENDERING THE VEHICLE USELESS FOR ME. I CAN'T EVEN SELL THE VEHICLE DUE TO THE RECALL. I NEED TO TRAVEL IN A HIGH HUMIDITY AREA FOR AN EXTENDED PERIOD OF TIME, BUT THEY HAVE IGNORED MY REQUESTS FOR AIRBAG REPAIR.