2018 Volkswagen Atlas UNKNOWN OR OTHER

ON FOUR SEPARATE OCCASIONS, MY 2018 VW ATLAS SEL PREMIUM HAS ACTIVATED THE BRAKE MANEUVERING SYSTEM WITHOUT WARNING. THERE IS AN AGGRESSIVE BRAKING COMBINED WITH A LOSS OF CONTROL OF ACCELERATION. TYPICALLY, THIS OCCURS WHEN EXITING A DRIVEWAY OR PARKING LOT. ON TWO OF THE OCCASIONS, I WAS MERGING INTO HEAVY ONCOMING TRAFFIC AND THE SYSTEM LEFT ME STRANDED IN A DANGEROUS LOCATION PERPENDICULAR TO ONCOMING TRAFFIC. THIS IS A HUGE SAFETY CONCERN FOR ME AND ESPECIALLY IF MY WIFE AND CHILDREN ARE IN THE CAR. THE CAR IS CURRENTLY AT THE DEALER SERVICE CENTER AND THERE IS CURRENTLY ONE OTHER ATLAS IN THE SHOP FOR THE SAME COMPLAINT. MULTIPLE SOURCES ON THE INTERNET FROM OTHER OWNERS HAVE ANNOUNCED SIMILAR OCCURRENCES. MANY HAVE REPORTED THAT THE SERVICE CENTER SIMPLY TELLS THEM TO DEACTIVATE THE SYSTEM. WELL, THAT IS NOT A FIX... IT IS A TEMPORARY WORK AROUND. MANY HAVE STATED THAT VW ENGINEERS HAVE REPORTED BACK THAT THE SYSTEM WORKS AS INTENDED AND NO FIX IS REQUIRED. THIS IS UNACCEPTABLE. IF THE SYSTEM IS WORKING AS INTENDED AND IS ACTIVATING DURING POTENTIALLY DANGEROUS SITUATIONS WHEN THERE IS NO ACTUAL NEED FOR COLLISION AVOIDANCE BRAKING MANEUVERS, THE SYSTEM MAY NEED TO BE REDESIGNED. I HAVE NOT VERIFIED PERSONALLY AS TO IF VW DENIES ANY FAULT BUT I WILL CERTAINLY DO SO IF THE SERVICE DEPARTMENT TELLS ME THAT IT IS OPERATING NORMALLY AND I SHOULD JUST DISABLE THE FEATURE. I PAID EXTRA FOR THAT FEATURE, ALONG WITH OTHER SAFETY FEATURES AVAILABLE BECAUSE I WANT THEM FOR ADDED SAFETY SHOULD I, OR MY FAMILY, NEED THEM. THE FEATURE ITSELF SHOULDN'T PUT ME IN A DANGEROUS SITUATION.

THE STEERING WHEEL OF MY 2018 ATLAS FRONT WHEEL DRIVE SHAKES WHEN STEPPING ON THE GAS FROM STOP WHEN THE ROAD IS WET. I TOOK IT TO THE DEALER 3 TIMES AND I WAS TOLD THAT THIS IS HOW THE ESP WORKS. I EVEN TALKED TO VW CUSTOMER SERVICE AND I RECEIVED A LETTER THAT MY VEHICLE IS PERFORMING AS DESIGNED. I'VE DRIVEN FRONT WHEEL DRIVES BEFORE AND NEVER EXPERIENCED THIS TYPE OF ISSUE. I AM CONCERNED THAT THERE MIGHT BE A HIDDEN ISSUE THAT IS HIDING RIGHT NOW AND MAY CAUSE AN ACCIDENT IN THE FUTURE. I'VE SEARCHED THE ATLAS FORUMS AND NO ONE IS EXPERIENCING THIS ISSUE.

AFTER MAKING A LEFT U TURN ON A LOCAL ROAD, I HEARD A LOUD "EEEK" SOUND AND THEN THE CAR BECAME DANGEROUSLY SHAKY. THE MECHANICS AT THE VW SERVICE CENTER TOLD US THAT THE PASSENGER SIDE AXLE WAS BROKEN. WE PURCHASED THIS CAR BRAND NEW AND HAD ONLY DRIVEN 2300 MILES WITH IT SO FAR. VW CUSTOMER CARE HAS NOT BEEN HELPFUL. THEY WERE NOT ABLE TO ASSURE US THAT THE VEHICLE WILL BE SAFE TO DRIVE, ONLY TOLD US THAT THE REPLACED AXLE WILL HAVE A 12 MONTH WARRANTY. WE HAVE LEFT MULTIPLE VM FOR THE CUSTOMER CARE PERSON WHO'S SUPPOSED TO HANDLE THIS CASE BUT HAVE NOT HEARD BACK. IT HAS BEEN 2 DAYS ALREADY. WE DO NOT FEEL SAFE IN A VW VEHICLE AND THE WAY THEY RESPONDED TO THIS ISSUE SHOWED TRULY HOW LITTLE THEY CARE ABOUT VEHICULAR SAFETY AND QUALITY

VW CALLED TO INFORM ME A THE SAFETY RECALL. THE FIRST PERSON I SPOKE WITH AT THE DEALERSHIP SAID MY CAR WAS NOT AFFECTED. THE SECOND PERSON AT THE DEALERSHIP STATED MY CAR WAS AFFECTED. WHEN I RUN MY NUMBER IN THE WEBSITE SEARCH IT DOES NOT SHOW A RECALL. THIS IS DANGEROUS. IF I WAS NOT SUPPOSE TO DRIVE MY CAR DUE TO THIS RECALL FIX YOUR SEARCH SITE. IT IS MISLEADING.

FORWARD COLLISION SYSTEM FAULT RANDOM FORWARD COLLISION SYSTEM STOPPED WORKING FOR APPROX. 45 DAYS, FAULT ERROR ON DISPLAY BUT DID NOT SHOW UP VW VEHICLE STATUS REPORT "VOLKSWAGEN CAR NET SECURITY & SERVICE (VEHICLE DIAGNOSTIC AND MAINTENANCE) HAPPENED IN BAJA SUR MEXICO AND VW USA WOULD NOT COVER UNDER WARRANTY SERVICE IN MEXICO. STARTED WORKING AGAIN UNEXPECTEDLY WITHOUT BEING REPAIRED.

I READ UNDER A COMPLAINT SITE THAT YOU COULD PRESS THE START STOP BUTTON WHILE IN MOTION NOT IN PARK AND SHUT OFF THE VEHICLE AT SPEED. I TRIED THIS AND IT DOES SHUT OFF THE VEHICLE. THE LOCATION OF THE BUTTON IS RIGHT NEXT TO THE GEAR SHIFT AND IS EASILY ACCESSIBLE TO CHILDREN AND ANY NUMBER OF ACCIDENTAL REASONS TO PRESS IT THE VEHICLE BECOMES VERY HARD TO STEER AND BRAKES BECOME VERY DIFFERENT WHILE NOT RUNNING. I FEAR FOR MY FAMILY. I TRIED THIS IN A PARKING LOT WHILE GOING VERY VERY SLOW TO ENSURE MY ABILITY TO STOP SAFELY IF NEEDED. AT SPEED I DON'T KNOW IF I COULD HAVE. THE ATLAS HAS 83 MILES ON IT SO IT'S A FACTORY SAFETY ISSUE.

THE AUTO RAKE SYSTEM ON MY ATLAS SEL IS EXTREMELY DANGEROUS. WHEN EXITING DRIVEWAYS/PARKING LOTS THAT ARE STEEP, THE FRONT SENSORS SENSE THE ROAD, START BEEPING AND ON SEVERAL OCCASIONS STOPPED THE CAR IN THE MIDDLE OF THE ROAD BEFORE I COULD GET COMPLETELY ON THE STREET. THIS FORCES YOU TO EITHER TURN OFF THE SYSTEM (THAT YOU ARE PAYING FOR), OR EXIT VERY SLOWLY HOPING THAT THE SYSTEM WON'T BRAKE ALL OF A SUDDEN. VOLKSWAGEN NEEDS TO ADDRESS THIS ISSUE BEFORE ACCIDENTS HAPPEN