2 complaints reported

2020 Volkswagen Atlas STEERING,FORWARD COLLISION AVOIDANCE

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
2
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2023

We own a 2020 VW Atlas SE W/Technology. This vehicle has grossly failed to meet reliability expectations. Of most concern is the repeated failure of the vehicle's electric power steering rack. This component has been replaced 3 times on my vehicle. Each failure has been accompanied by a creak in the front suspension and a clunk in the steering movement. I have asked VW of America to extend the warranty on my vehicle as this failure and it's the history of failures lead me to believe I will encounter this issue again very soon. VWOA has denied my request so far stating that my warranty had already expired. I reminded them that they had already extended my warranty for a separate mechanical issue that I experienced with both this vehicle and my previous vehicle, a 2018 VW Atlas involving the cylinder head. Between the steering rack failure and their handling of a dangerous issue with faulty door harness wiring that caused the vehicle's autonomous emergency braking to engage in traffic, I sincerely believe that NHTSA needs to get involved to mandate additional recall campaigns or warranty extensions on these vehicles to protect consumers.

Type: Vehicle, Vehicle: 2020 VOLKSWAGEN ATLAS, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2023
Oct 2022

Steering gear feeling loose & making noise going down the road. Steering wheel shake & vibration. No warning lights initially. Few hours later when steering vibration was at it worse, the front end collision warning light with cruise control light came on. Dealer said system needed recalibrated & steering gear needed to be replaced. Stated it is a common, complaint/diagnosis but no recall from VW. $3000 to repair! Car definitely doesn’t feet safe at highway speeds

Type: Vehicle, Vehicle: 2020 VOLKSWAGEN ATLAS, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2022

Trend Over Time

Complaints by year

Quick Summary

The 2020 Volkswagen Atlas has 2 STEERING,FORWARD COLLISION AVOIDANCE complaints on file. Review the timeline above for detailed owner experiences.