37 complaints reported

2015 Volkswagen Passat Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
37
Crashes
3
Fires
0
Injuries
3

Complaint Timeline

Chronological view of owner reports

Aug 2023

I was driving my 2015vVolkswagen Passat and noticed that the airbag light came on without any prior warning. It's not showing for a recall but a couple years ago Volkswagen fixed something on the car pertaining to the airbag. The horn , none of the control buttons on the steering when work

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2023
Dec 2022

The car have received the airbag replacement per the takata airbag recall approximately 2 years ago, as of Jan 29 2022, the clock spring has failed shortly after hearing the crunching sounds as I steered the vehicle. immediately airbag light came on, horn and steering wheel buttons wont work at all. we took the car in and VW confirmed that was a failed part. They even mentioned that the clock spring itself is new along with the airbag. fast forward few months and we still are waiting for the clock spring. I even contacted my trusted vendor that sells only OEM parts and they have one in stock, exact same part number and VWoA refused to reimburse me if I am to buy it. this is a serious safety concern! I cant even use my horn at all to warn rude drivers that cuts me off almost everyday. we have 3 children to think about!

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2022
Sep 2022

The clockspring on my 2015 Passat went out at the beginning of July. The part is on major backorder and I was told that it won't be in for at minimum a year. I do not have an airbag, a horn, or access to any of the controls on the steering wheel. My local dealership was of no assistance. There was no warnings when the clockspring failed.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2022
Aug 2022

The contact owns a 2015 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 19V014000 (Air Bags) however, the contact stated that the part to do the recall repair was available; however, the dealer and the manufacturer denied the repair due to a breathalyzer being installed in the vehicle. The contact had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2019
Jul 2022

Steering wheel controls, such as volume control, song control, Bord computer control stopped working, Airbag light came on. As turning steering wheel a clicking sound is heard and the horn doesn’t work. Basically any electronic control and connection from steering wheel to steering shaft including safety Airbag and acoustical warning device (horn) are not working. Has been reported to VW Service via phone, been inspected and confirmed by VW dealer. No further action or reaction so far from VW.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2021
May 2022

Clockspring broke so no airbag and the dealership won’t fix it and it’s under warranty.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2021
May 2022

Clockspring is bad as noted by many other owners. Airbag light is lit and horn doesn’t work

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2022
Mar 2022

Drivers airbag and horn do not work. According to VW it's due to a defective clock spring. The problem has existed since February 2022 and we still cannot get it fixed. According to VW the part is on back order. The car is available for inspection upon request. This creates a significant safety concern for the driver of the car as the air bag is one of the primary safety features. The problem has been confirmed by the O'Steen VW in Jacksonville, FL. The car does have a warning message that alerted us to the problem. My concern is VW has not been able to fix the problem for over 6 months and still cannot provide a timeframe for when the part will be available. According toe O'Steen VW this is a nationwide issue and that over 8,000 people are waiting on the part, which is very concerning.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2022
Feb 2022

The clock spring in my VW Passat has failed twice, leaving my horn and drivers side airbag inoperable. By not having an airbag and horn creates a safety hazard to myself as the driver if I were to be involved in a head on collision and the other drivers as I cannot notify them via a honk of the horn. This VW part has a past of failing and recalls. There is just not a specific recall on my VIN. The part is on “back order” making a resolution almost impossible.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2022
Jan 2022

PART OF TAKATA AIR BAG. AIR BAG LIGHTS ON IN DASH. VEHICLE LISTED FOR AIRBAG RECALL. BUT NOT WHEN ITYPE IN VIN. RECEIVED AIR BAG SETTLEMENT LETTER BUT WHEN I GO TO REGISTER, RECALL ONLY GOES TO 2010 VW PASSAT. AS STATED 2015 PASSAT IS LISTED FOR AIR BAG RECALL

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2022
Jan 2022

There was a prior recall for airbags, which was supposedly fixed, however it is doing the same thing as it did before it was fixed.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2022
Jan 2022

Clockspring has failed causing my airbag light to come on. This is a common safety problem for these cars.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2021
Jan 2022 Crash Injury

In a multi-vehicle rear end collision, the airbags in the vehicle did not deploy. My vehicle was totaled and I sustained medical injuries.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jul 2022
Feb 2021

MY PASSENGER SIDE AIRBAG SENSOR ALL OF A SUDDEN IS 'BROKEN' REQUIRING A $400 REPAIR. I DON'T REALLY EVER PASSENGERS IN MY CAR. IS THIS NORMAL?

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2021
Feb 2021

Steering wheel controls, such as volume control, song control stopped working. As well as airbag light came on. Then a week later heard clicking while turning steering wheel and noticed horn doesn’t work as well.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2021
Nov 2019

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PAUL CLARK VOLKSWAGEN (122 LIBERTY ST, BROCKTON, MA 02301, (508)-587-9040) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2019
Sep 2019 Crash Injury

TAKATA RECALL. TL* THE CONTACT OWNED A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 4 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BURNS TO BOTH ARMS AND UPPER RIGHT SIDE THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE IT WAS CONSIDERED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT INFORMED THEM TO CANCEL THE UPCOMING APPOINTMENT FOR THE RECALL REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
Sep 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF MACON (4786 RIVERSIDE DR, MACON, GA 31210, (478) 781-7701) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2019
Aug 2019

TAKATA RECALL I RECEIVED A TAKATA RECALL NOTICE RECENTLY FOR MY 2015 VW PASSAT. I AM CURRENTLY A DOD CIVILIAN WORKING AND LIVING IN GERMANY. WHEN I MOVED HERE 2 YEARS AGO FOR MY JOB I SHIPPED MY CAR WHICH DID NOT HAVE A RECALL PLACED ON IT AT THE TIME. WHEN I RECEIVED THE NOTICE I CONTACTED VW CUSTOMER CARE FOR ASSISTANCE. DUE TO MY LOCATION THEY REFERRED ME TO THE OVERSEAS MILITARY CARS SERVICE (OMCS) FOR FURTHER ASSISTANCE IN COORDINATING RECALL REPAIRS WITH VW DEALERS IN GERMANY. I DID SO, HOWEVER WAS INFORMED BY THE OMCS REP THAT THE RECALL WAS ONLY APPLICABLE IN THE US AND THAT THE REQUIRED PARTS AND TOOLS TO COMPLETE THE RECALL IS NOT AVAILABLE OVERSEAS FOR THE RECALL TO BE COMPLETED BY LOCAL VW DEALERS (SEE ATTACHED PHOTO OF EMAIL). SHE SAID OMCS HAS ALERTED VW OF THIS ISSUE BUT RECEIVED NO RESPONSE. SHE SAID THERE WAS NOTHING OMCS COULD DO AND I NEEDED TO DIRECT ALL OF MY QUESTIONS TO THE MANUFACTURER. I CONTACTED VW AGAIN AND EXPLAINED THE SITUATION, BUT RECEIVED A RESPONSE THAT THERE WAS NOTHING THEY COULD DO AND I NEEDED TO DIRECT ALL FURTHER QUESTIONS AND REQUEST FOR ASSISTANCE TO OMCS (SEE ATTACHED EMAIL). I HAVE CONTACTED BOTH AGENCIES REPEATEDLY AND REQUESTED TO SPEAK TO SUPERVISORS, BUT HAVE NOT BEEN GIVEN AN OPPORTUNITY AND CONTINUE TO BE REFERRRED TO THE OTHER. IN THE MEAN TIME, I AM DRIVING A CAR WITH A SIGNIFICANT SAFETY HAZARD AND IF/WHEN IT IS TIME TO MOVE BACK TO THE STATES, I WILL NOT BE ABLE TO SHIP THIS CAR WITH OUTSTANDING RECALLS. I DO NOT KNOW WHO I CAN GO TO FOR ASSISTANCE AT THIS TIME AS BOTH VW AND THE OVERSEAS AGENCY THEY REFER ME TO ARE DENYING RESPONSIBILITY.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2019
Jul 2019

TAKATA RECALL. I TRIED TO DO FACTORY RECALL AIRBAG, BUT MY AIRBAG MODULE IS NOT WORKING. THE DEALER DOESN'T/CANNOT DO ANYTHING ABOUT IT. AIRBAG INDICATOR SOMETIMES BLINKS AND SOMETIMES DOESN’T. MY VOLKSWAGEN PASSAT IS 2015.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2019
May 2019

I AM NEEDING ASSISTANCE WITH MY VEHICLE, I AM CURRENTLY STATION IN GERMANY AND THERE IS NOT A DEALERSHIP THAT CAN REPLACE THE AIRBAG. MY CONCERN IS THAT IF SOMETHING HAPPENS WHILE MY WIFE AND FAMILY IS IN THE CAR AND THERE IS A MALFUNCTION WITH THE AIRBAG, IT COULD CAUSE SERIOUS INJURY, IS THERE A SOLUTION TO THIS ISSUE FOR PERSONNEL STATIONED OVERSEAS NOT ABLE TO RESOLVE THIS ISSUE?

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
Mar 2019

I SAW THE RECALL ON THIS WEBSITE EARLIER THIS YEAR SO I MADE AN APPOINTMENT WITH MY LOCAL VOLKSWAGEN DEALERSHIP. WHEN I ARRIVED, THE SERVICE MANAGER SAID THEY DID NOT HAVE THE PARTS. I ASKED IF THERE WAS A LOANER VEHICLE BECAUSE I DRIVE 100 MILES PER DAY TO WORK AND I DO NOT FEEL SAFE. THEY JUST LOOKED AT ME AND SAID , 'UH...NO'.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2019
Mar 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS) WAS RECEIVED. DAVID MAUS SOUTH VOLKSWAGEN (1050 LEE RD, ORLANDO, FL) AND THE MANUFACTURER CONFIRMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2019
Mar 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO PROVIDE THE PART TO SCHEDULE A REPAIR APPOINTMENT CONCERNING NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE CONTACT PURCHASED THE VEHICLE FROM VENTURA VOLKSWAGEN (3270 PERKIN AVE, VENTURA, CA 93003, 1-(833) 214-7714). THE DEALER ADVISED THE CONTACT TO CALL KARMART OF MAUI (411 HUKU LII PL #103, KIHEI, HI 96753, (808) 419-7400). KARMART OF MAUI INDICATED THAT THEY WERE NOT AUTHORIZED BY THE MANUFACTURER AND HAD NO TOOLS TO SERVICE THE RECALL CAMPAIGN. THE MANUFACTURER WAS CONTACTED TO DETERMINE AN APPROPRIATE DEALER REFERRAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2019
Mar 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE CONTACT CALLED DIEHL AUTOMOTIVE AT 724-282-8898 (LOCATED AT 258 PITTSBURGH RD, BUTLER, PA 16002) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2015 VOLKSWAGEN PASSAT, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2019

Trend Over Time

Complaints by year

Quick Summary

The 2015 Volkswagen Passat has 37 Air Bags complaints on file. 3 crashes have been reported. Review the timeline above for detailed owner experiences.