2016 Volkswagen Tiguan ELECTRICAL SYSTEM,AIR BAGS

The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.

Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.

Clock spring in steering wheel failed and the airbag, horn and steering wheel controls no longer work on my daughter's Tiguan which is still under warranty. ( a very expensive extended warranty) Volkswagon is no longer manufacturing the part, so the only way to repair the car is to replace the whole steering wheel column which costs 5 times as much.(So they don't want to fix it that way) I was told they have multiple cars sitting on their lot since last year waiting for that part, but from what I heard from a mechanic/parts guy is VW is just simply no longer making that part and stringing their customers along saying it is "backordered". The warranty is not being honored. The car is sitting at the dealership collecting dust. They will not provide me with a loaner, or reimburse me for a rental car.

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving, the horn and radio became inoperable. The TPMS and airbag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the clockspring needed to be replaced. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The approximate failure mileage was 150,000.

The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.

My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.

The clock spring has failed and confirmed by a local dealer, part number 5K0-953-569-AL. After talking with several dealers, I found out VW has a "hit list / back order list. This part is on it. I have also been told there are 1000 currently on back order and it may be 6 months before I receive a replacement. I have no horn and my air bag may or may not work. I have no way to warn a pedestrian or another vehicle should an issue arise, safety issue. No air bag could cause severe personal injury or death. Both are unacceptable and this part failure has been on going for more than 4 years. The sign of this failure is no horn, air bag light "ON" and no controls on the steering wheel function. I asked VW Customer Care twice what is VWs protocol for driving with a broken clock spring in writing, no response. I asked to speak with a manager, none got back to me. At the dealership I indicated I thought this was a safety issue as I have no horn. The service counter person said no one has ever brought this up in the 4 years they have been at the dealership. HUGE SAFTEY ISSUE which has been ongoing for years, no safety response on protocol, none, and no solution in sight, maybe months down the road. I do have copies of emails from VW Customer Care.