54 complaints reported

2011 Audi Q5 Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
54
Crashes
3
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Jan 2023 Crash Injury

Accident head on collision with wall airbags didn't deploy

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2022
Nov 2019

TL* THE CONTACT OWNS A 2011 AUDI AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NUMEROUS UNKNOWN AUDI DEALERS AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2019
May 2019

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT AUDI ROCHESTER (LOCATED AT 3955 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 334-1600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2018
May 2019

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI OF HONOLULU (888 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 585-6600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2017
Apr 2019

I HAVE BEEN WAITING FOR PARTS AVAILABILITY FOR OVER A YEAR AND DO NOT APPEAR TO BE MAKING PROGRESS ON THE WAITLIST AT MY DEALERSHIP (PENSKE AUDI). THE DEALERSHIP BLAMES THE MANUFACTURER AND THE MANUFACTURER BLAMES THE DEALERSHIP. IN THE MEANTIME I HAVE NO IDEA WHEN THE PART WILL BECOME AVAILABLE TO PERFORM THE WORK.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2019
Feb 2019

TAKATA RECALL. NO RELEASE DATE FOR AIRBAG REPLACEMENT. BEEN ON A "LIST" FOR MONTHS. AUDI NORTH AMERICA PUSHES IT BACK ON LOCAL DEALERS AND NO LOANER VEHICLE PROGRAM.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2018
Jun 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SERRA TOYOTA AUDI VOLKSWAGEN OF TRAVERSE CITY (1301 S GARFIELD AVE, TRAVERSE CITY, MI) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2018
Jan 2018

TAKATA RECALL. IT HAS BEEN A MONTH SINCE I BROUGHT OUR CAR IN TO THE AUDI DEALERSHIP TO HAVE THE RECALL PERFORMED. THEY STILL DO NOT HAVE THE PART AVAILABLE. I'M CONCERNED THAT CONTINUING TO DRIVE IT REPRESENTS A GRAVE SAFETY CONCERN TO MYSELF AND MY FAMILY. WHAT IS BEING DONE AND WHAT SHOULD I DO?

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2017
Dec 2017

TAKATA RECALL THEY HAVE NOT RELEASED A FIX TO MY DEALER FOR THIS PROBLEM AND NOW THEY ARE FILING CHAPTER 11. WHAT DO I NEED IN ORDER TO FIX THIS ISSUE?

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2011
Nov 2017

TAKATA AIRBAG RECALL. IT HAS TAKEN TOO LONG TO GET MY AIRBAGS AG. THIS IS UNACCEPTABLE AS IT IS A HIGH RISH OF INJURY OR DEATH. I CONTACTED THE DEALERSHIP IN AUGUST OF 2016. THEY HAVE NO INFORMATION AS TO WHEN I WILL BE ABLE TO GET THE AIRBAGS REPLACED

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2016
Nov 2017

TAKATA RECALL ISSUED IN 2016 BUT MY DEALER HAS BEEN WAITING OVER 6 WEEKS FOR PARTS TO DO THE INTERIM REPAIR. AIR BAGS HAVE NEVER DEPLOYED BUT I REMAIN CONCERNED ABOUT POSSIBLE INJURY IN THE EVENT OF AN ACCIDENT

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2017
Nov 2017

TAKATA RECALL NHTSA RECALL NUMBER: 16V078 RECALL DATE: FEBRUARY 9, 2016 MANUFACTURER RECALL NUMBER: 69N1 SUMMARY: TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. SAFETY RISK: AS REPORTED BY TAKATA: IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: REPLACE DRIVER AIRBAG INFLATOR. RECALL STATUS: RECALL INCOMPLETE IT HAS NOW BEEN 17 MONTHS SINCE A RECALL WAS ISSUED. WE HAVE CONTACTED OUR AUDI DEALERSHIP ON 6 SEPARATE OCCASIONS TO SCHEDULE THE REPAIR. EACH TIME, WE HAVE BEEN INFORMED THAT THE PART IS NOT YET READY, AND THAT WE ARE "IN QUEUE FOR THE NEXT ROUND OF REPAIRS." IT IS UTTERLY UNACCEPTABLE THAT IN 17 MONTHS, THE RESPONSIBLE MANUFACTURERS HAVE NOT PRODUCED ENOUGH PARTS TO MEET THE DEMAND OF A POTENTIALLY FATAL FLAW, AND SERVICE PROVIDERS ARE UNABLE TO PROVIDE ANY TIMELINE FOR WHEN RECALL REQUESTS WILL BE FULFILLED! AS OF JULY 11,2017, AUDI IS STILL UNABLE TO PROVIDE US OF EVEN A DATE WHEN THIS RECALL CAN BE ADDRESSED.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2017
Sep 2017

TAKATA AIRBAG RECALL CAMPAIGN NOT IMPLEMENTED ON MY VEHICLE YET. AUDI JUST PERFORMED AN AUDI RECALL ON THE DRIVERS SIDE AIRBAG IGNITER HOWEVER THIS DOES NOT ADDRESS THE RECALL. AUDI APPEARS TO BE TELLING CONSUMERS HOWEVER THAT IT DOES.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2017
Jul 2017 Crash Injury

ITS BEEN OVER A YEAR I AM AWARE OF THE RECALL, I HAVE BEEN SERVICED SEVERAL TIMES AT 2 DIFFERENT DEALERS BOTH STATE THAT THEY DO NOT HAVE PARTS TO COMPLETE THIS RECALL. IN JANUARY 2017 I WAS IN A HEAD ON COLLISION AND THE AIR BAG DID NOT DEPLOY! I WAS TOLD BY THE LAST DEALER DURING 2 OTHER RECALLS THAT NJ WILL HAVE SUPPLIES COME THIS FALL! I WOULD LIKE THIS RECALL COMPLETED ASAP AS ITS BEEN OVER A YEAR! PLUS HAVING BEEN IN AN ACCIDENT HEAD ON ITS NOT TO REASSURING KNOWING THE AIRBAG WILL NOT DEPLOY!

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: NEW COUNTRY AUDI GREENWICH 181 WEST PUTNAM AVENUE, GREENWICH, CT 06830 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2017
May 2017

HELLO, THERE IS AN OPEN RECALL FOR MY 2001 AUDI Q5: START DATE: FEB 09, 2016, AUDI ACTION CODE: 69N1 DESCRIPTION: TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. NHTSA RECALL NUMBER: 16V078 SO THE DRIVER AIRBAG INFLATOR HAS TO BE REPLACED. I BROUGHT MY CAR TO THE AUDI SERVICE (3200 COLUMBIA PIKE, ARLINGTON, VA 22204). I WAS TOLD THAT THE AIRBAG INFLATOR REPLACEMENT CAMPAIGN IS EXPECTED TO START NOT EARLIER THAN SEPTEMBER 2017. SINCE I AM LEAVING THE USA IN AUGUST 2017 AND I AM PLANNING TO BRING MY CAR TO MY COUNTRY BULGARIA, I WOULD LIKE TO ASK FOR PROFESSIONAL ADVICE WHAT SHOULD I DO. I WOULD BE GRATEFUL IF YOU CAN ASSIST IN CONNECTING ME WITH THE PRODUCER TAKATA TO HELP ME WITH RESOLVING THE ISSUE.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2017
Mar 2017

TAKATA RECALL I HAVE HAD A RECALL FOR THE AIRBAG ON MY VEHICLE SINCE FEB 2016. I HAVE BEEN CALLING AUDI DEALERSHIPS SINCE OCTOBER 2016 TO GET THE SERVICE COMPLETE BUT WAS INITIALLY TOLD IT WOULD BE AVAILABLE BY END OF 2016. IT IS NOW MID-MARCH 2017 AND HAVING JUST SPOKEN TO AUDI, THEY ARE SAYING THERE ARE NO PARTS AVAILABLE YET. THEY HAVE SAID THIS SAFETY ISSUE IS MORE APPLICABLE TO HOT-HUMID STATES AND CALIFORNIA IS NOT ONE OF THEM. HOWEVER, I DO DRIVE TO OTHER HOT-HUMID STATES FREQUENTLY AND THIS IS A MAJOR CAUSE FOR CONCERN.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2017
Mar 2017 Crash

TOOK SUV IN FOR RECALL X3 (2) SEPARATE DEALERS, WAS TOLD THEY DO NOT HAVE THE PART IN YET TO REPLACE IT. I WAS IN A HEAD ON COLLISION THIS PAST JANUARY 2017 THE AIR BAG DIDNT DEPLOIT.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2017
Feb 2017

WE HAVE BEEN NOTIFIED BY AUDI USA THAT THE AIRBAGS ON OUR CAR MIGHT BE DANGEROUS. THEY HAVE NOT COME UP WITH A REPLACEMENT NOR REPLACEMENT DATE. WE ARE IN THE PROCESS OF SELLING THE CAR AND SEE THAT THE VALUE OF THE CAR IS IMPAIRED IF THIS RECALL IS NOT RECTIFIES. WHAT ARE OUR OPTIONS HERE?

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2017
Feb 2017

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2016
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2016
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2016
Jan 2017

THIS AIRBAG RECALL WAS ISSUED A YEAR AGO AND NO REMEDY HAS BEEN MADE AVAILABLE WHILE MORE PEOPLE HAVE CONTINUED TO DIE. AN IMMEDIATE SOLUTION NEEDS TO BE MADE AVAILABLE FOR MYSELF AND OTHERS SO THAT NO MORE LIVES ARE SENSELESSLY LOST

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2017
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2016
Jan 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2016

Trend Over Time

Complaints by year

Quick Summary

The 2011 Audi Q5 has 54 Air Bags complaints on file. 3 crashes have been reported. Review the timeline above for detailed owner experiences.