9 complaints reported

2011 Audi Q5 FUEL/PROPULSION SYSTEM

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
9
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Oct 2021

My car smells like gas, I took it to the dealership ans they said my fuel pump flange is leaking gas

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2021
Sep 2020

MY CAR STARTED TO SMELL LIKE GAS AND WHEN I TOOK IT TO THE DEALER THE SAID IT WAS THE FLANGE/ FUEL PUMP AND THAT THE RECALL WAS ALREADY DONE BUT THE SAME ISSUE PERSIST. THE YET ME DRIVE HOME WITH GAS POURING OUT OF MY CAR AFTER SEEING IT AND WANT TO CHARGE ME 1800 FOR A RECALLED PART. I WAS TERRIBLY SCARED AND CANNOT DRIVE AN UNSAFE CAR.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2020
Nov 2019

2011 AUDI Q5 WOULDN'T HOLD IDLE, WOULDN'T ACCELERATE ON CITY STREET, STALLED AT A TURN CHECK ENGINE LIGHT CAME ON AND IT WOULDN'T START BACK UP NOT EVEN TURN OVER. IT HAD TO BE TOWED TO THE MECHANIC. FUEL PUMP ELECTRONICS FAULTY, THEY REPLACED THE FUEL PUMP MODULE. AUDI HAS 96K MILES.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jul 2019
Oct 2018

THE CAR SMELLS TO RAW GAS SITTING IN THE GARAGE. WHEN I GET IN IT THE ISIDE SMELLS TO RAW GAS ALSO. I AM NOT GETTING ANY WARNING SIGNS.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2018
Jul 2018

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT AN ABNORMAL FUEL ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS SO STRONG THAT THE WINDOWS HAD TO BE ROLLED DOWN WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,284.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jul 2018
Mar 2017

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Sep 2016
Aug 2016

THE INDOOR ODOR OF THE CAR SMELLED STRONG OF GAS. THE AREA AROUND OR UNDER THE CAR WAS COMPLETELY DRY. THE SMELL WAS PREVALENT WHILE MOVING OR PARKED. THE GAS TANK WAS DRY AT THE NOZZLE. I DRIVE MY FAMILY IN THE CAR, INCLUDING MY GRANDCHILDREN. I WAS CONCERNED FOR OUR SAFETY SO HAD MY LOCAL MECHANIC EVALUATE. THEY DISCOVERED A PIN HOLE LEAK IN THE FUEL PUMP UNDER THE REAR SEAT AND GAS WAS ALL OVER THE GAS TANK. ANY SPARK WOULD HAVE SET THE CAR IN FLAMES AND POSSIBLE EXPLOSION GIVEN THE LOCATION OF THE LEAK. THIS REPAIR COST $1131. THIS OBVIOUS FLAW SHOULD BE IDENTIFIED BY AUDI AND A RECALL SHOULD BE IN PLACE TO REPLACE THIS DEFECTIVE PART.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Aug 2016
Jul 2016

I PURCHASED VEHICLE JULY 2015 AFTER 1 MONTH I WOULD SMELL GAS FUMES OVER TIME IT BECAME AGGRESSIVELY STRONG I TOOK VEHICLE IN FOR SERVICING WHERE I WAS TOLD THEY DIDNT FIND ANYTHING...1MONTH LATER TOOK IT BACK DEMANDED THEY FIX IT I HAD TO CONTACT CORPORATE FOUND OUT THEY HAD TO REPLACE FUEL PUMP & GASKET IN TANK...IN ADDITION, OIL CONSUMPTION IS AN ISSUE WHICH IS STILL A BIG PROBLEM. FROM 10/14/15 TO 7/4/2016 THE OIL INDICATOR ASKING FOR 1 QUART. THIS SERMS TO BE HAPPENING 1X MONTH. THE SERVICE TECH.INFORNED ME THERE WAS A RECALL REGARDING THIS & MY VEHICLE MAY NOT HAVE BEEN SERVICED FOR THIS. IM NOT A PERSON WHO DRIVES LONG DISTANCE OR HIGHWAY I TRAVEL TO WORK AND OCCASSIONAL ERRANDS NONETHELESS THIS IS A NUISANCE NOT TO MENTION THE FINANCIAL OBLIGATION. WHY AM I PAYING SO MUCH FOR A LUXURY VEHICLE THAT I DONT ENJOY.

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Oct 2015
Apr 2016

MY Q5 HAD OVER THE LAST 4 WEEKS A FUNKY GASOLINE SMELL ON THE INTERIOR /EXTERIOR OF THE VEHICLE WHILE PARKED OR DRIVEN.MY CONCERN RAISED WHEN I HAVE SEEN MY FUEL CONSUMPTION GOING UP, SO I HAD IT CHECKED BY MY LOCAL MECHANIC. HE FOUND THAT THE COVER OF THE PUMP ASSEMBLY WAS CRACKING THE TOP PART OF THE FUEL PUMP CANISTER AND GASOLINE IS SITTING IN THE ASSEMBLY.SO THE SMELL INTERIOR AND EXTERIOR IS COMING FORTH CRACKED FUEL ASSEMBLY. I HAD NO ACCIDENT OR IMPACT TO THE CAR THAT COULD COST THIS PROBLEM AND REACHED OUT TO AUDI USA TO HOPEFULLY ADRESS THIS ISSUE . IN THE MEANWHILE I'M NOT DRIVING THE CAR SINCE IT IS A FIRE HAZARD AND COULD BLOW UP IN FRONT OF ME.SEE PICTURE ATTACHED

Type: Vehicle, Vehicle: 2011 AUDI Q5, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2016

Trend Over Time

Complaints by year

Quick Summary

The 2011 Audi Q5 has 9 FUEL/PROPULSION SYSTEM complaints on file. Review the timeline above for detailed owner experiences.