2011 BMW X5 Engine

TL* THE CONTACT OWNS A 2011 BMW X5. WHILE DRIVING 55 MPH, A WARNING MESSAGE ON THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT PULLED OVER TO THE ROADSIDE AND OBSERVED THE ENGINE, BUT THERE WAS NO INDICATION THAT IT OVERHEATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V161000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,100.

PREVIOUS VANOS RECALL CAMPAIN / FIX HAS NOT WORKED AND HAS CAUSED CATASTROPHIC ENGINE FAILURE. AFTER ONE YEAR FROM RECALL WORK THE TURBO FAILED RESULTING IN LOSS OF ENGINE POWER. UPON REPLACING TURBO DEALER NOTICED METAL SHAVINGS IN OIL. LESS THAN ONE YEAR LATER AND MULTIPLE ENGINE ISSUES THERE IS LOUD ENGINE KNOCKING. DEALER CLAIMS AGAIN THERE IS METAL SHAVINGS IN THEN OIL AND THE ENGINE AND TURBO NEED TO BE REPLACED. BMW NA IS REFUSING TO COVER WORK EVEN THOUGH THE VANOS BOLT ISSUE IS A WELL KNOWN AND DOCUMENTED PROBLEM. THESE VANOS BOLTS SHEAR AND DROP INTO THE TIMING CHAIN CAUSING METAL SHAVING CONTAMINATION TO ENGINE OIL. ENGINE WILL EVENTUALITY LOOSE POWER AND SHUT DOWN AS METAL WORKS ITS WAY THROUGHOUT THE ENGINE RESULTING IN COMPLETE FAILURE AND NECSITATING REPLACEMENT. BMW NA KNOWS THIS IS A PROBLEM AND THEY ARE REFUSING TO DO ANYTHING ABOUT THIS SERIOUS SAFETY ISSUE.

ON SUNDAY 08/16/2016, MY 2011 BMW X5 LOST STEERING POWER, AND I GOT A BUNCH OF ERRORS ON THE DASHBOARD INCLUDING ENGINE NOT CHARGING. WHEN I LOOKED UNDER THE HOOD, I WAS ABLE TO SEE THAT THE ENGINE BELT IS OFF ITS TRACK, AND IDLE PULLEY HAS BROKEN OFF. THIS IS THE SAME FAILURE FOR WHICH BMW CREATED A RECALL: (RECALL NUMBER -NHTSA CAMPAIGN ID-: 12V5500, RECALL DATE: 11/27/2012, COMPONENT: STEERING: HYDRAULIC POWERS ASSIST SYSTEM). ON MONDAY 08/15/2016, I CALLED BMW OF NORTH AMERICA LLC AND INFORMED OF THE FAILURE AND REQUESTED THAT THEY PAY ASSISTANCE SINCE THE ISSUE WAS A KNOWN DESIGN FLAW UNDER THE RECALL ABOVE. REPAIRS WERE MADE TO THIS CAR (BMW OF ROCKVILLE, 12/21/2012), BUT FAILURE APPEARS TO CONTINUE TO REPEAT. BMW INSTRUCTED ME TO TOW THE CAR TO THE BMW DEALER AND ONCE AN ESTIMATE FROM THE DEALER WAS GIVEN THEY WILL MAKE A DECISION. THE ESTIMATE WAS AVAILABLE MONDAY, AND WHEN I CALLED THEM BACK TUESDAY MORNING, THEY INFORMED ME THAT A DECISION WILL BE MADE WITHIN 24-48 HOURS. I CALLED EVERY DAY AFTER THE PERIOD FOR THREE DAYS, BUT WAS NEVER TRANSFERRED TO THE CASE MANAGER (SAM), INSTEAD, I WAS ASKED TO SUPPLY MY INFORMATION OVER AND OVER. ON MONDAY 08/22, I CALLED AND REQUESTED TO TALK TO A SUPERVISOR. THE SUPERVISOR SOUNDED IRRITATED BY MY CALL, AND PROCEEDED TO TELL ME THAT A DECISION WILL BE MADE WITHIN 5 BUSINESS DAYS. TWO DAYS LATER, SAM CALLED ME AND INFORMED ME THAT HE GOT THE PAPERWORK, AND WILL BE WORKING ON MY CASE. ON TUESDAY 08/30, I CALLED BMW BACK SINCE I HAVEN'T HEARD BACK FROM THEM, I REQUESTED TO TALK TO SAM, BUT THE PHONE ASSISTANT INFORMED ME THAT HE IS NOT AVAILABLE, BUT BASED ON THE NOTES AVAILABLE TO HER, I AM BEING DENIED BECAUSE OF THE HIGH MILEAGE ON THE CAR (62K MILES). AFTER TWO WEEKS OF STRINGING ME ALONG, BMW DIDN'T EVEN BOTHER TO CALL ME WITH THE BAD NEWS. THIS IS A DESIGN FLAW THAT BMW SHOULD OWN AND PAY FOR

PREVIOUS VANOS RECALL CAMPAING FIX IS NOT WORKING. AFTER ONE YEARS REPLACEMENT BOLTS ARE LOOSE AND LOUD ENGINE KNOCKING IS BACK. IF CONTINUE DRIVING BOLTS WILL BE SHEARED AND BREAK TIMING CHAIN CAUSING ENGINE TO SUDDENLY LOOSE POWER AND SHUT DOWN WITH NO PREVIOUS WARNING. WHEN ENGINE RPM REACHES THE 2000 MARK ENGINE STARTS TO LOOSE POWER AND HESITATES DUE TO THE BAD VANOS BOLTS. BMW IS REFUSING TO REPAIR THE VANOS UNIT AND REPLACE THE BOLTS UNDER WARRANTY.

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE WAS OVERHEATING CAUSING SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE COOLING PRESSURE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V521000 (ENGINE, ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,716.

ENGINE MALFUNCTION REDUCED POWER OUTPUT. DRIVING ON A HIGHWAY MY BMW X5 SUDDENLY STARTED MISFIRING AND HEARD NOISE FROM THE ENGINE. AFTER COUPLE OF MISFIRES IT HAVE ENINGE MALFUNCTION REDUCED POWER OUTPUT WARNING. HAD A VANOS BOLT REPLACED AS PART OF RECALL BUT THIS IS HAPPENING MORE OFTEN. I THINK THERE IS SERIOUS ISSUE WITH BMW ENINGE. CAN ANYONE HELP.

ELECTRIC WATER PUMP FAILED AT ONLY 40K-50K MILES. ENGINE OVERHEATED AND RISKY FOR SAFE DRIVING. I CHECKED ONLINE FOR ANY RELATED RECALL AND FIND THE FOLLOWING, WHICH IS THE SAME PROBLEM FOR MY VEHICLE. BUT IT WAS NOT COVERED BY THE RECALL. THIS RECALL SHOULD COVER MORE VEHICLES. ELECTRIC AUXILIARY WATER PUMP REPORT RECEIPT DATE: OCT 20, 2011 NHTSA CAMPAIGN NUMBER: 11V521000 COMPONENT(S): ENGINE AND ENGINE COOLING

DRIVING FROM HIGHWAY SPEED TO EXIT THEN AROUND 20MPH, ENGINE JUST STOPPED, WENT INTO NEUTRAL, STEERING LOCKED, CHECK ENGINE LIGHTS. DEPRESSED BRAKE AND WAS ABLE TO RESTART CAR. IT HAPPENED 2 MORE TIMES WITHIN THE NEXT 2 HOURS. WILL BE GETTING TO DEALER OR BMW SHOP.

PREMATURE FAILURE OF DIESEL PARTICULATE FILTER DUE TO MALFUNCTIONING EMISSIONS CONTROL SYSTEM COMPONENTS, PRE- AND POST- FILTER PRESSURE SENSORS. THE FAILURE WAS A RESULT OF NO ACTIVE REGENERATION CYCLES DUE TO MALFUNCTIONING PRESSURE SENSORS THAT DID NOT ACTIVE FAULT CODES UNTIL AFTER FILTER HAS BEEN BLOCKED. I BELIEVE THAT THIS IS A DEFECT IN THE SOFTWARE PROGRAMING OF THE DIESEL REGENERATION CYCLE.

I RECEIVED A NOISE FROM THE ENGINE AND STARTED AN ALERT ON DASHBOARD ENGINE MALFUNCTION REDUCED POWER DRIVE SAFELY TO THE BMW DEALER. BMW DEALER LOOKED AT THE VEHICLE AND SUGGESTED TO CHANGE ENGINE OIL, SOLENOIDS, BELT TENSIONER AND DEFLECTION PULLY, HOWEVER THE ENGINE SOUND DID NOT GO OFF. NOW THEY ASKING ME TO CHANGE THE ENGINE AND TURBO. THE ONLY SERVICE DID EARLIER WAS THE VANOS GEAR BOLT RECALL. DEALER AND BMW NA SAYS IT'S BECAUSE OF AFTERMARKET OIL FILTER. I THINK AFTERMARKET OIL FILTER DAMAGING THE ENGINE IS IRRELEVANT. I THINK THERE IS A SERIOUS PROBLEM IS GETTING HIDDEN BY BMW. CAN ANYONE PLEASE HELP.

TL* THE CONTACT OWNS A 2011 BMW X5. WHILE DRIVING AT APPROXIMATELY 40 MPH, AN ABNORMAL LOUD NOISE WAS HEARD FROM THE VEHICLE AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. IN ADDITION, THE BRAKE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

TL*THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE WATER PUMP FRACTURED. THE CONTACT HEARD THE FAN RUNNING EXTREMELY HIGH. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WATER PUMP, THE COOLING SYSTEM AND THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V161000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

I WAS DRIVING AT THE HALLWAY AT 65 MPH AND THE POWER TO THE CAR SHUT OFF. I ALMOST CRASHED INTO OTHER CARS, WHEN THE ENGINE REDUCE POWER LIGHT CAME ON. I PULLED OVER AND WAITED 10 MINUTES TO START THE CAR. I WENT BACK HOME AND IT HAPPENED AGAIN .....UPDATED 09/28/15 *BF THE WENT TO THE SHOP FOUR TIMES, AND NO ONE WAS ABLE TO DIAGNOSE THE PROBLEM. UPDATED 10/08/15*JB

WHILE DRIVING ON THE HIGHWAY SUDDENLY CAR REGISTERED A FAULT SAYING "ENGINE PROBLEMS - REDUCED POWER" CAUSING ME TO SWERVE AND NEARLY CAUSING AN ACCIDENT ... THE CAR DRASTICALLY REDUCED POWER AND I WAS ABLE TO LIMP HOME WITH REDUCED SPEED. *TR

WHILE DRIVING ON HIGHWAY 121 SUDDENLY THE LIGHTS CAME ON AND I WAS WARNED THAT IF I DON'T PULL OVER AND REDUCE MY SPEED MY ENGINE WILL SUFFER DAMAGE. THIS CAUSED ME TO SWERVE AND TRY TO TAKE THE FIRST EXIT, WHICH LUCKILY WAS COMING UP. THERE WAS A LIQUID DISCHARGE UNDER THE CAR. WATER PUMP FAILED AND THERMOSTAT BURNED OUT ... DAMAGES OVER 1000 USD. THIS SEEMS TO BE A THEME WITH 3.0I VEHICLES OF THAT YEAR. BMW WOULD NOT REPAIR EVEN THOUGH HIGHER CYLINDER ENGINES ARE COVERED UNDER RECALL. *TR

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT THE VEHICLE OVER HEATED WITHOUT WARNING AND WAS NOT ABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V521000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

HI, I JUST PURCHASED THE ABOVE VEHICLE ON 5/13/14 AND ABOUT TWO WEEKS LATER MY CAR STARTED OVERHEATING. I KIND OF KNEW THAT THERE IS A PROBLEM WITH WATER PUMP SO I STARTED DOING SOME RESEARCH ONLINE TO SEE IF BMW X5 WAS ANY RECALLS AND TO MY SURPRISE THEY RECALLED NUMEROUS X5'S DUE TO WATER PUMP. I ALSO CALLED THEIR CUSTOMER SERVICE TO SEE IF THERE WAS A RECALL ON MY CAR AND UNFORTUNATELY I WAS TOLD THAT THERE ISN'T. I TOOK MY CAR TO INTERNATIONAL AUTOS ON 6/9/14 FOR A DIAGNOSTICS CHECK AND THEY HAVE CONFIRMED THAT WATER PUMP NEEDS TO BE REPLACED. I BELIEVE THAT MY CAR SHOULD BE UNDER RECALL AS WELL SINCE BMW SEEMS TO HAVE A LOT OF TROUBLE WITH THIS. *TR

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THERE WAS A MALFUNCTION IN THE ENGINE WITH THE TORQUE SCREW. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 09/05/14*LJ UPDATED 12/4/2014 *JS

VANOS INTAKE AND EXHAUST UNITS NEED TO BE REPLACED, ALONG WITH SOME OTHER PARTS RELATED TO THIS. CAR HAS BEEN AT THE BMW CENTER FOR ALMOST 1 WEEK. WHILE I WAS DRIVING DOWN A BUSY ROAD, THE "ENGINE MALFUNCTION, REDUCED POWER" ERROR MESSAGE CAME ON. I ALSO NOTICED, THE CAR HAD TURNED OFF AND I HAD NOT CONTROL OVER THE POWER STEERING WHEEL OR BRAKES. MY MAIN CONCERN IS THIS HAPPENING AGAIN, LUCKILY I WAS NOT ON THE HIGHWAY AND HAD NO ONE IN FRONT OF ME, OTHERWISE IT COULD HAVE BEEN MUCH WORSE DUE TO NO POWER STEERING AVAILABILITY OR BRAKES. *TR

OON FRIDAY, MAY 2, 2014 I WAS DOING ABOUT 75MPH ON THE EXPRESSWAY IN ATLANTA HEADING HOME FORM A MOVIE AT AROUND 1120PM AND IMMEDIATELY WITHOUT ANY WARNING OR A ENGINE LIGHT WITHIN MY 2011, BMW X5 BEGAN TO GO INTO SAFE MODE DECREASING MY SPEED FROM 75 TO 0 IN LESS THAN 60 SECONDS ' EVENTUALLY STALLING AND UNABLE TO RESTART. THE CAR TOOK OVER AND WENT INTO NEUTRAL BY ITSELF AND I WAS UNABLE TO ACCELERATE OR CONTROL THE SPEED ON MY OWN. ATLANTAS 285 EXPRESSWAYS HAS MULTIPLE LANES AND THOUGH TRAFFIC WAS NOT AS HEAVY AS IT GENERALLY IS DURING RUSH HOURS, I HAD TO FRANTICALLY NAVIGATE MYSELF OVER SIX LANES TO THE SHOULDER ROAD (AVOIDING THE MAIN LANE BY THE EXTERIOR WALL OUT OF FEAR OF SOMEONE HITTING ME FROM BEHIND). I BEGAN TO CRY UNCONTROLLABLY AND IMMEDIATELY HIT THE SOS OPTION WITHIN THE CAR AND EXPLAIN WHAT JUST OCCURRED TO THE REPRESENTATIVE ON THE PHONE. THE LADY WAS EXTREMELY PLEASANT AND DID HER BEST TO PUT ME AT EASE AND ASSURED ME ASSISTANCE WAS ON THE WAY. I THEN CALLED MY HUSBAND AND HAD HIM MEET ME THERE AS WELL. WITHIN AN HOUR A TOWING COMPANY HAD COME AND ASKED ME IF I WANTED THEM TO TAKE IT TO THE NEAREST BMW DEALERSHIP AND I STATED SURE THAT DEALERSHIP WAS NALLEY BMW. *TR

VEHICLE LOST ALL POWER (MECHANICAL AND ELECTRICAL) WITHOUT WARNING. THIS OCCURRED WHILE CRUISING AT HIGHWAY SPEED, UNDER NORMAL CONDITIONS. THE VEHICLE LOST POWER STEERING AND BRAKING BECAME SIGNIFICANTLY MORE DIFFICULT. AFTER DRIFTING SAFELY TO THE HIGHWAY SHOULDER THE VEHICLE REMAINED DISABLED AND COULD NOT STARTED. THE CAR EXHIBITED NO SIGNS THAT IT WOULD START AGAIN. INSTRUMENTATION DID NOT DISPLAY INFORMATION AND TOWING WAS NECESSARY. SEVERAL DAYS AFTER DELIVERY TO THE BMW SERVICE CENTER, TECHNICIANS ADVISED THEY HAD ATTEMPTED TO REPAIR THE PROBLEM. THE STATED CAUSE WAS VANOS BOLTS SHEARING OFF INTO THE ENGINE. HOWEVER, ON THE TEST DRIVE THE VEHICLE SUFFERED ANOTHER COMPLETE FAILURE, LEAVING IT DISABLED. 56 DAYS LATER A REMANUFACTURED ENGINE HAD REPLACED THE ORIGINAL DUE TO FAILED REPAIR ATTEMPTS. *TT

THIS CAR HAS BEEN TAKEN IN 3 TIMES NOW FOR THE SAME ISSUES. ENGINE LIGHT CAME ON AND SMELL OF EXHAUST IN CABIN. THIS SMELL STARTED AT AROUND 30,000 MILES, BUT AT THAT TIME IT WAS MINOR, AND WOULD GO AWAY QUICKLY. EXHAUST FILTER CLEANED AT COST OF $400. NEXT DAY THE ENGINE LIGHT AND EXHAUST SMELL STILL THERE. DIESEL EXHAUST RESERVOIR AND HEATER REPLACED (THIS WAS A RECALL FOR SOME OF THE SAME CARS, BUT NOT MY VIN). COST OF THIS REPAIR $1,300. FIVE DAYS LATER CAR TAKEN BACK TO DEALER WITH SMELL OF EXHAUST DURING COLD STARTS WAS EXTREME IN CABIN. EXHAUST LEVELS MEASURED AND CARBON MONONXIDE IN CABIN AT DANGEROUS LEVELS. DEALER SAYS THERE ARE LEAKS IN THE EXHAUST AT THE ENGINE AND THE COST WILL BE AROUND 1,100. LOOKING AT POSTINGS ON THE INTERNET, IT APPEARS THERE HAVE BEEN MANY ISSUES WITH EXHAUST IN THE CABIN , AND WITH THE EXHAUST FLUID HEATER, AND OR COOLER MALFUNCTIONS. THERE APPEARS TO BE A FEW RECALLS ON THE SAME YEAR AND MODEL CAR EXHAUST AND EXHAUST FLUID COMPONENTS, BUT NONE ON MY VIN. THIS IS A HIGHLY DANGEROUS SITUATION AS THE LEVELS OF EXHAUST IN THE CABIN IS AT A DEADLY LEVEL. THIS EXHAUST LEVEL HAS BEEN HIGH ENOUGH TO MAKE ME SICK. THIS NEEDS TO BE ADDRESSED ASAP. *TR

TL* THE CONTACT OWNS A 2011 BMW X5 DIESEL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE MALFUNCTION REDUCED POWER WARNING MESSAGE DISPLAYED INTERMITTENTLY AS THE VEHICLE STALLED. IN ADDITION, THE VEHICLE WAS OVER-CONSUMING EXHAUST FLUID. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE PROBLEM WAS COMING FROM THE EXHAUST TEMPERATURE CONTROL AND THE LOW PRESSURE REGULATING VALVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 98,000.

SATURDAY DECEMBER 29, 2012 I GET INTO MY 2011 X5 AS I PULLED OUT FROM MY DRIVEWAY THE DASHBOARD LIGHTS CAME ON WITH A MESSAGE " ENGINE MALFUNCTION REDUCE POWER". LIFE QUALITY GAVE ME A HARD TIME TO BEGIN WITH TO GET THE CAR IN CLAIMING THEY WERE BOOKED WITH APPOINTMENTS. AFTER CALLING CUSTOMER RELATIONS AT HEADQUARTERS, I GET A CALL FROM THE SERVICE MANAGER TO BRING IN THE CAR. I HAD ROADSIDE ASSISTANCE TOW THE CAR, WHEN THE CAR ARRIVE TO THE DEALER MY CAR ADVISOR CALLS ASKING QUESTIONS LIKE, WAS THE VEHICLE INVOLVE IN CRASH, DID HIT A POT HOLE, BASICALLY LOOKING FOR ALL TYPE OF EXCUSES. I WOULD LIKE TO FILE A COMPLAINT AND ASK THAT THESE MODELS BE REVIEWED SINCE IT APPEARS TO HAVE MANY OTHER CUSTOMERS WITH SIMILAR PROBLEMS. *TR