2020 BMW X7 Electrical System

The contact owns a 2020 BMW X7. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System). The contact stated that while driving at an undisclosed speed and making a left turn, the vehicle stalled in the middle of traffic. The contact immediately depressed the brake and attempted to shift into park(P), but the transmission failed to respond as needed. The contact remained in the vehicle with the brake pedal depressed until Roadside Assistance arrived. The contact stated that the Roadside Assistance team held the start button down and the gear selector was shifted into neutral(N) for a second and continued to inadvertently shift back to park(P). The vehicle was towed to an independent mechanic who was unable to properly diagnose the vehicle and referred the contact to the dealer. The vehicle was then towed to the dealer, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,600.

Emergency call system malfunction error on the dash. The SOS system is not working nor the GPS or any associated ContactedDrive services as the Internet is failed too. This is dangerous to have nonworking SOS in case of an emergency. THIS IS A KNOWN ISSUE ON X7 but yet no recall from BMW. The reason of this failure is believed to be faulty installation of shark fin antenna from the BMW factory. Its not sealed properly and water can get inside damaging the TCB unit (corroded or shorted the pcba ) This repair is costing users estimated $3k-$4k if car is just out side of warranty. I believe thousands are affected by this fault that originated at BMW’s factory. I believe in you to do the right thing. Please help. I cannot afford this expensive repair. Expecting - BMW should issue a voluntary recall or at the very least conduct the repair on my vehicle.

On 11/23/2021 while driving the computer screen stated malfunction with personal protection device with in 10 seconds the rear of the car burst into flames the fire inspector from our insurance company traced the cause of the event to the fuse box neither BMW or the dealership will take any responsibility this car had never been repaired and only authorized dealership did yearly service