2020 BMW X7 Seats

• Third-row seat in my 2020 BMW X7 failed during normal operation and trapped my [XXX] daughter between the seatbacks. • She sustained injuries to her legs (documented in photos). I injured my arm while trying to free her. • Approximately 10 people witnessed the incident. • Seat would not move or release electronically or manually—no functional emergency release. • Multiple BMW system warnings occurred before the incident, including:  – “Third row seat risk of injury”  – “Right/left rear seat unlocked”  – “Right/left rear seat back unlocked” • BMW’s inspection found the passenger-side third-row seat motor housing broken. • There was no misuse and the failure occurred during normal operation • BMW refuses to repair the defect under warranty and attempted to return the vehicle unrepaired. • BMW suggested an “outside influence,” but evidence does not support this. • This defect creates a serious entrapment and injury hazard with no reliable manual release. • Requesting NHTSA investigation into BMW X7 third-row seat motors, locking mechanisms, and lack of emergency release due to risk of occupant injury or inability to evacuate a trapped passenger. There is an open and unresolved case with the manufacturer. Please help us and others that may be in danger. We still don’t have our vehicle back after 6 weeks and they state they will not fix it and return it to us broken, unsafe, and not usable. Here is the contact at BMW Gabrielle Dorcean Executive Customer Care, Customer Relations and Services BMW of North America, LLC Phone: [XXX] [XXX] Email: [email protected] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am filing this complaint because the third-row passenger seat in my 2020 BMW X7 has a serious defect that poses an immediate safety risk to children and passengers. The third-row seat malfunctioned while my child was exiting the vehicle. The powered seat began moving unexpectedly and trapped my child’s leg, and we had extreme difficulty getting the seat to release. This is an extremely dangerous failure for any powered seat, especially one that is frequently used by children. This is not normal wear and tear — this is a mechanical and electrical failure of a safety-critical seat system. BMW Fresno has had the vehicle for more than six weeks and cannot fix the problem. BMW North America reviewed the case but denied responsibility and closed it, even though the defect affects a powered safety-critical seat. We still have no repair, no explanation, and no assurance that the seat is safe. I am filing this because the powered seat poses a clear risk of injury, and BMW has not resolved or acknowledged the safety defect. I request that NHTSA investigate the 2020 BMW X7 third-row seat system for potential entrapment hazards. Actions Taken •BMW Fresno inspected the vehicle and kept it for 6+ weeks. •BMW NA conducted a review but has refused to cover cost of repair or acknowledge a defect. •I am seeking NHTSA’s involvement because this is a clear safety problem that BMW has not corrected.

Third row seat malfunction sending rear seat back unlocked appearing on dash. Switch for third row seat is faulty and need to be replaced. Warning states a safety issue with seat being unlocked. Inspected by bmw passport. The notice came up 3 days ago on dash vehicle was purchased from global auto outlet 12/26/24