2019 Buick Encore Brakes

10/26/2022 Dealer inspection of vehicle brake system. Owner concerned with pulsing sensation at higher speeds when braking. Dealer discovered 'uneven pad wear on front axle and rear rotors worn and have excessive thickness variation.' Dealer 'recommends front and rear brake job.' Vehicle has 23,600 miles. Brakes are wearing excessively for low mileage. Dealer verbally recommended future inspection of brake system at intervals of 15,000 miles. Vehicle has been owned for 40 months. Outside of warranty by 3 months. Average of 7900 miles driving per year.

BRAKES LOCKED UP WHILE DRIVING NO HWY. AT SPEEDS OVER 50 MPH. DEALERSHIP CHECKED CODES FOUND NOTHING WRONG. THIS HAPPENED FOUR TIMES IN 8000 MILES.

THE BRAKES LOCK UP AND THE CAR WON'T SHIFT. IT'S DONE THIS TWICE SINCE WE BOUGHT IT THIS YEAR. WE TOOK IT TO THE DEALER AND THEY TOLD US IT WAS CAUSED BY DRIVING "TWO FOOTED". IT WILL RESET ITSELF BY TURNING THE CAR OFF AND WAITING 15 MINUTES OR SO. IT OCCURRED WHILE DRIVING ON PUBLIC ROADS.

TL* THE CONTACT OWNS A 2019 BUICK ENCORE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL A FEW TIMES FOR IT TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STILLWATER MOTORS (5900 STILLWATER BLVD N, STILLWATER, MN 55082, (651) 400-2908) ON APRIL 3, 2019 WHERE IT WAS DIAGNOSED THAT A NEW VACUUM PUMP NEEDED TO BE INSTALLED; HOWEVER, THE SAME CODES DID NOT APPEAR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 3,000.