2011 Chevrolet Cruze Electrical System

The contact owns a 2011 Chevrolet Cruze. The contact stated that the brake lights, power locks, and windshield wipers were inoperable. The contact stated that the ignition key failed to disengage after turning off the vehicle. The contact had to hold a button underneath the steering panel to be able to remove the key. The vehicle was taken to an independent mechanic where the contact was informed that the Body Control Module (BCM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

2011 Chevrolet Cruze. 1.4 engine. Manual transmission. No accidents. Mileage: 69,000 The engine has stopped while driving 3 times in last year (2023) January (5 degrees), Sept and November. Battery is 2 years old. Replaced negative battery cable with (OEM), after 2nd engine stop, after reading that negative cables have history of going bad over time. Very dangerous, especially in dark. All lights, head lights, dash lights and engine stop. Emergency flashers work. I coast to the side of road, and try to restart. It will restart after about 5 minutes. I have gotten a check air bag message on dash. First, two times I took to a mechanic and they said there are no repair codes coming up from computer.

The radio turns itself off, all the warning lights flash on the dash, and the car starts struggling to idle.

Negative battery cable shorting electrics while driving…

ALSO FROM THE OTHER COMPLAINT I'VE MADE ON MY 20011 CHEVY CRUZE ECO IS THAT WHEN I'VE TRIED STARTING MY CAR IT SKIPPED THEN WAS HAVING TROUBLE STARTING SO I TOOK MY KEY OUT AND GOT ANOTHER CAR AND HOOKED THE JUMPER CABLES UP TO IT AND LET IT CHARGE FOR A LITTLE WHILE THEN I PUT THE KEY INTO THE IGNITION AND HAD TROUBLE STARTING IT UP IT STARTED UP FIRST TRY JUST NOT AS USUAL IT TOOK ABOUT A COUPLE SECOND INSTEAD OF INSTANTLY STARTING UP THIS MAKE ME BELIEVE THAT THE CAUSE OF THIS IS A FAULTY IGNITION OR ALTERNATOR THE ONLY DAMAGED CAUSED FROM THE ACCIDENT WAS THE HEADLIGHT AND PASSENGER FENDER AND BUMPER BODY THE ONLY DAMAGED PART ON THE UNDER THE HOOD WAS THE AIR BOX INTAKE AND A HOSE MOVED AROUND BUT NOT DAMAGED

I SMELL GASOLINE WHEN THE HEAT IS ON , AND WE CANNOT USE THE HEAT CAUSE OF THE SMELL OF COURSE THE CAR IS IN MOTION , IS THERE A RECALL FOR THIS PROBLEM ? AND ALSO THERE IS A LEAK FROM THE ENGINE , I THINK

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT A BURNING ODOR EMITTED INTO THE VEHICLE THROUGH THE HEATING AND AIR CONDITIONING SYSTEMS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER SEVERAL TIMES; HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.

HELLO. MY COMPLAINT IS ABOUT THE KEYS ON MY 2011 CHEVROLET CRUZE LS MANUAL MODEL. THE METAL KEY SEPARATES FROM THE KEY FOB. IT HAS DONE THIS ON THREE SEPARATE OCCASIONS, ON TWO DIFFERENT FOBS. THE FIRST TWO TIMES MY CHEVROLET DEALER COVERED IT UNDER WARRANTY AND FIXED IT. THE WARRANTY IS OVER NOW. AT ANY RATE, THIS SHOULDN'T HAPPEN TO CAR KEYS! IT IS A SAFETY ISSUE, AND A NUISANCE AS WELL! IF THIS SHOULD HAPPEN TO SOMEBODY IN AN AREA WHERE IT'S UNSAFE, OR THE WEATHER IS BAD, ETC, IT COULD TURN OUT TO BE UNSAFE...BECAUSE THE KEY IS BROKEN OFF FROM THE FOB AND IT'S UNLIKELY ONE WOULD BE ABLE TO RIG IT UP TO GET THE CAR STARTED...AND SHOULD NOT HAVE TO BECAUSE IT SHOULD NOT BREAK IN THE FIRST PLACE! THANK YOU! HOPE I CAN MAKE A DIFFERENCE. PS: VEHICLE WAS STATIONARY WHEN THIS HAS OCCURRED. STILL...NOT GOOD! *TR

I WAS DRIVING WHEN MY CAR STARTING BEEPING SAYING MY DOOR WAS OPEN WHILE IN MOTION AND ALSO MY LOCKS KEPT LOCKING AND UNLOCKING WHILE DRIVING ALSO MY WINDOWS KEPT OPENING AND CLOSING WITHOUT THE BUTTON BEING PUSHED.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTIES WHEN ATTEMPTING TO START THE ENGINE. THE CONTACT DISCOVERED THAT ACID RESIDUE WAS PRESENT ON BOTH THE NEGATIVE AND POSITIVE BATTERY CABLE LEADS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE NEGATIVE BATTERY CABLE WAS SERVICED. THE CONTACT INDICATED THAT THE POSITIVE BATTERY CABLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE GLOVE BOX LIGHTING STARTED TO FLICKER AND THE EXTERIOR LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE NEGATIVE BATTERY TERMINAL CLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER TECHNICAL SERVICE BULLETIN NUMBER: 14311 AND NHTSA CAMPAIGN NUMBER: 10057574 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,710.

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,536.

I WAS DRIVING ON MY WAY TO THE STORE, SUDDENLY I STARTED SMELLING SOMETHING BURNING. I THE THOUGHT THAT THE SMELL WAS COMING FROM OUTSIDE. BUT IT HAPPENED AGAIN ON DECEMBER 31ST WHEN I WAS ON MY WAY HOME FROM WORK. I DIDN'T SEE ANY SMOKE, BUT I SMELLED SOMETHING BURNING. THE FUMES WERE COMING FROM THE VENT. THIS NEEDS TO BE CHECKED OUT. *JS

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE TRYING TO START HER VEHICLE THE KEY BECAME STUCK IN THE IGNITION AND SHE WAS UNABLE TO RELEASE THE KEY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTS OFF WHILE DRIVING. *SMD THE CONSUMER STATED SHE INFORMED GM OF THE PROBLEM, AND THEIR RESPONSE BY PHONE, WAS THAT THEY PLANNED TO DO NOTHING AND RECOMMENDED THE CONSUMER VISIT THE DEALER TO HAVE A $400 THROTTLE BLOCK INSTALLED. THE CONSUMER STATED ON 2 SEPARATE OCCASIONS, THE VEHICLE SHUT DOWN AND THE IGNITION RESET ITSELF. *JB THE CONSUMER STATED THE VEHICLE SHUT DOWN, DOZENS OF TIMES. UPDATED 08/06/14

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE STABITRACT LIGHT ILLUMINATED, THE POWER STEERING FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THE THE BATTERY NEEDED TO BE REPLACED. THE REPAIR WAS MADE BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 79,672.

TOOK MY 2011 CHEVY CRUZE INTO THE SHOP ON FEBRUARY AFTER THE RADIO, DASH, HEADLIGHTS BEGAN SHORTING OUT (FLICKERING ON AND OFF) THE DASH WOULD FLASH BACK ON IT A DIFFERENT LANGUAGE AND THEN RESET ITSELF ONCE THE CAR WAS TURNED OFF. INITIAL QUOTE FROM MECHANIC WAS THAT IT NEEDED A NEW ALTERNATOR. I THEN DID A INTERNET SEARCH TO FIND OUT MANY CONSUMERS ON FORUMS WERE REPORTING THE SAME PROBLEM. AT THAT TIME WE REFUSED WORK FROM THE MECHANIC AND TOOK THE CAR TO THE DEALERSHIP. THEY STATED IT WAS A COMMON PROBLEM AND THE GROUNDING WIRES WERE TIGHTENED. THE WORK WAS DONE AND ABOUT A MONTH LATER THE ISSUES STARTED HAPPENING AGAIN, THIS TIME WHEN THE "FLICKERING" WOULD HAPPEN, THEY DASH WOULD FLASH "SERVICE TRACTION CONTROL". THE CAR WAS RETURNED TO THE DEALERSHIP WHERE THEY STATED THE CAR NEEDED NEW BATTERY CABLES. AFTER REVIEWING THE CONCERNS ON THE FORUMS FOR OTHER CRUZE CUSTOMERS WHO STATED THIS WAS REPLACED ON THEIR CARS AND THE PROBLEM KEPT HAPPENING, I WAS NOT SATISFIED WITH THAT OPTION, THE DEALERSHIP REFUSED TO INVESTIGATE FURTHER SO WE TOOK MY CAR HOME. THE PROBLEM PERSISTED, THIS WEEK, THE CAR BEGAN A NEW MALFUNCTION WHILE "FLICKERING" THE POWER STEERING AND POWER BRAKES WOULD QUIT WORKING, LEAVING YOU WITH NO CONTROL OF YOUR VEHICLE WHILE ON THE ROADS. MY HUSBANDS PICKED THE CAR UP FROM ME AND EXPERIENCED THE SAME PROBLEM ALONG WITH THE DOOR LOCKS RESETTING AND FEELING THE ENGINE CUTTING OUT "DYEING" THEN RESTARTING ITSELF. UPON OUT RETURN TO THE DEALERSHIP IT WAS ASKED THAT THEY INSPECT THE CAR WITH A FINE TOOTH COMB AND GET TO THE BOTTOM OF THE PROBLEM. AFTER READING SEVERAL REVIEWS, I AM NOT SATISFIED WITH THIS ANSWER. WE ARE GETTING THE CABLES REPLACED BUT WHAT IS PLAN C. THAT IS WHAT I AM INTERESTED IN. WHO HAS THE ANSWER TO THAT QUESTION? *TR

I WAS DRIVING AT A LOW RATE OF SPEED WHEN MY CAR DIED. I HAD NO BRAKES, POWER STEERING OR ENGINE POWER. I TRIED TO TURN MY KEY TO RESTART THE CAR BUT THE KEY ON MY FOB WAS STUCK, IT WOULDN'T MOVE FORWARD OR BACK OR OUT OF THE IGNITION FOR QUITE A WHITE. WHEN I WAS ABLE TO GET THE KEY OUT, I RETURNED IT TO THE IGNITION AND RESTARTED THE CAR AND DROVE STRAIGHT HOME. I CALLED CHEVY CORP. OFFICE WHERE THEY TOWED THE CAR TO MY LOCALE DEALERSHIP WHERE THEY COULD NOT FIND A PROBLEM. I AM SCARED TO DRIVE MY CAR, DUE TO THIS HAPPENING AGAIN. *TR

IGNITION SWITCH STICKING HAVE TO MANUALLY TURN IT THE KEY OR IT STAY ON TIRING TO START. *JS

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING 35 MPH THERE WAS SMOKE COMING FROM UNDERNEATH THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND AFTER SHE EXIT THE VEHICLE IT BURST INTO FLAMES. THE FIRE DEPARTMENT WAS CALLED AND A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THE ORIGIN OF THE FIRE WAS ELECTRICAL. NO ONE WAS INJURED AND THE VEHICLE WAS DESTROYED. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND REFERRED HIM TO THE LEGAL DEPARTMENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 16,000.

SPEEDOMETER ACCELERATES WHEN VEHICLE IS AT A STOP. THE VEHICLE IS NOT MOVING BUT THE SPEEDOMETER SHOWS 30MPH. *KB

I WAS AT A STOP LIGHT WAITING FOR LIGHT TO TURN GREEN AND ALL OF A SUDDEN THE SPEEDOMETER JUMPS TO 45 MPH AND STAYS THERE A COUPLE SECONDS THEN SLOWLY DROPS BACK DOWN TO 0MPH. THIS HAS HAPPENED MULTIPLE TIMES BUT ONLY WHEN I AM SITTING AT A LIGHT. ONE TIME I PRESSED I THE ACCELERATOR TO GO WHILE IT WAS DOING IT AND IT STILL READ 35-40 MPH WHEN I WAS JUST CREEPING ALONG FROM A STAND STILL. *TR

SITTING AT A STOP LIGHT, THE SPEEDOMETER WENT UP TO OVER 60MPH AND SLOWLY FELL BACK DOWN TO ZERO. THIS HAS HAPPENED MULTIPLE TIMES SINCE THE INITIAL INCIDENT. I TOOK IT INTO THE DEALER WHERE I BOUGHT IT AND THEY SAID THEY WOULD HAVE TO REPLACE THE SPEEDOMETER AND NEEDED TO ORDER A NEW ONE. I DECIDED TO WAIT UNTIL I MOVED (I WAS IN THE MIDDLE OF A CROSS COUNTRY MOVE) AND WHEN I TOOK IT IN FOR THE 7500 MILE MAINTENANCE, I ASKED THE DEALER SERVICE CENTER IN MY NEW CITY TO CHECK OUT THE SPEEDOMETER. THEY DIDN'T FIND ANYTHING AND CAN'T DO ANYTHING ABOUT IT UNTIL ONE OF THEIR TECHNICIANS WITNESSES IT. *TR

TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT HE WAS UNDER THE IMPRESSION THAT THE VEHICLE COULD BE TOWED BEHIND A RV. HE READ THE MANUAL THAT STATED THAT HE WOULD HAVE TO REMOVE FUSE 22 WHICH CAUSED HIM TO LOSE 12 VOLTS AND HE COULD NOT OPERATE THE AUXILIARY AFTERMARKET BRAKING SYSTEM. THE CONTACT CALLED AN AUTHORIZED DEALER WHO STATED THAT THEY WOULD PLACE A WIRE AROUND IT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY COULD NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 3,800. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. UPDATED 06/08/11*LJ UPDATED 07/08/11 *BF