41 complaints reported

2011 Chevrolet Cruze UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
41
Crashes
0
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Dec 2016

TRANSMISSION PROBLEMS.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jun 2016
Jun 2016

AFTER HAVING OTHER RECALLS WITH THIS VEHICLE, NOW THERE IS A TRANSMISSION FLUID LEAK DIRECTLY AFTER THE WARRANTY EXPIRED. THIS WAS DISCOVERED AT THE DEALERSHIP WHEN "CHECK ENGINE" LIGHT WAS ON DUE TO EVAP VENT VALVE NEEDING REPLACED. SHOTTENKIRK CHEVROLET STATED THE TRANSMISSION FLUID LEAK REPAIR WILL COST $1,380.00

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: May 2016
Apr 2016

MY A/C CONDENSER WAS HIT BY A ROCK AND THE DEALER SAID IT'S NOT COVERED UNDER WARRANTY. BUT I KNOW THERE IS A TSB #10461 ABOUT THE A/C CONDENSER.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2016
Feb 2016

TAKATA RECALL. I DRIVE A 2011 CHEVROLET CRUZE WITH APPROXIMATELY 57000 MILES. LAST WEEK I WAS DRIVING IN TRAFFIC WHEN THE CAR SUDDENLY BEGAN TO LOSE POWER. ON MY DASHBOARD NOTICE CENTER THE MESSAGE "ENGINE POWER REDUCED" FLASHED. THE CAR LOST ACCELERATION AND BECAME VERY DIFFICULT TO CONTROL. I WAS SURROUNDED BY TRAFFIC AND VERY LUCKY I DID NOT GET HIT AS I MANAGED TO GET IT TO COAST INTO A PARKING LOT. THIS IS A VERY DANGEROUS SITUATION. AFTER DOING ONLINE RESEARCH I WAS SHOCKED TO SEE THE NUMBER OF PEOPLE THAT THIS HAS HAPPENED TO. UNFORTUNATELY IT SEEMS TO HAPPEN AFTER THE 50,000 MILE MARK ON THESE VEHICLES AND USUALLY AFTER THE WARRANTY EXPIRES

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Aug 2016
Dec 2015

HVAC CREATES A NOXIOUS ODOR WHEN RUNNING HEAT. NOTICE IT MOSTLY IN A FOOT/DEFROST MODE. REPORTS ARE EITHER LEAKING HEATER CORE OR HVAC SYSTEM GREASE IN MY RESEARCH. IRRITATION OF NOSE AND THROAT RESULTS, DOES NOT SEEM TO BE DEPENDENT ON SPEED. NOTICE IT MORE WHEN STARTING CAR WHEN STILL WARM, ALSO WHILE STANDING FOR SOME TIME IN GEAR THEN ACCELERATING.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2015
Oct 2015

WHEN THE CABIN HEATING SYSTEM IS ACTIVATED IN COOL/COLD WEATHER.(THE TEMP SETTING INDICATOR TO MAX HEAT AND THE CAR ENGINE IS AT THE NORMAL OPERATING RANGE). THERE IS A BURNT RUBBER SMELL OR EXHAUST SMELL THAT COMES OUT OF THE VENTILATION SYSTEM. THE DEALER HAS BEEN UNABLE TO FIND THE CAUSE. THE SMELL WILL GO AWAY IF THE TEMP SETTING IS REDUCE TO THE COLD SIDE OF THE SCALE (IE THE BLUE LINE AND NOT THE RED LINE). I HAVE READ OF OTHER COMPLAINTS ABOUT THIS SAME ISSUE BUT DID NOT FIND IT ON THIS SITE. IN THE WORST CASE THIS MAY BE CO LEAKING INTO THE CABIN OR IT COULD BE RELATED TO SOME RUBBER LIKE COMPONENT OFF-GASING BECAUSE OF THE HOT AIR. THIS HAPPENS WHEN THE CAR IS MOVING OR STANDING STILL, BUT THE ENGINE MUST BE IN THE NORMAL OPERATING TEMP RANGE AS SHOWN ON THE TEMP GAUGE. THIS HAS OCCUR EVERY YEAR SINCE I BOUGHT THE CAR.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Oct 2015
Jul 2015

THIS HAPPENED TWICE: I WAS GOING DOWN A MOUNTAIN IN SOUTHWESTERN VA, WHERE I AM FROM, AND IT WAS LIKE THE BRAKES WERE GRABBING. I COULD FEEL IT IN THE BRAKE PEDDLE, STEERING WHEEL, AND FLOOR. I THOUGHT THEY WERE NOT GOING TO STOP ME. WE PULLED THE FRONT TIRES TO CHECK THE BRAKES AND ROTORS, AND THEY ARE BOTH FINE..THE PASSENGER WITH ME COULD FEEL IT TOO BOTH TIMES.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Aug 2014
Jul 2015

WHEN I TURNED ON MY CAR, MY MESSAGE CENTER WAS IN GERMAN INSTEAD OF ENGLISH. I DID NOTHING TO CHANGE THE LANGUAGE. THE NEXT TIME I TURNED ON MY CAR, IT WAS BACK TO ENGLISH. *TR

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jul 2015
Apr 2015

I USE THIS SITE TO CHECK FOR OPEN RECALLS FOR MY JOB. I AM WONDERING WHY IT IS SO OUTDATED??? I CAN SEE A FEW WEEKS, BUT A RECALL THAT WAS "POSTED" IN NOVEBER 2014 SHOULD BE ON THIS WEB SITE BY NOW. WHY THE OUTDATED INFORMATION??? *TR

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2015
Mar 2015

AFTER BUYING MY BRAND NEW 2011 CHEVROLET CRUSE LS STICK SHIFT MODEL ON AUGUST 10, 2011, SOME TIME PASSED. THEN, I NOTICED A MINOR PROBLEM. AND I AM STRESSING MINOR, BECAUSE THIS CAR NOW HAS 40 THOUSAND MILES ON IT AND IS STILL A GREAT CAR, BUT STILL HAS THE EXACT SAME ISSUE AS FOLLOWS: WHEN I TURN THE KEY THE FIRST TIME TO TRY TO START THE VEHICLE, IT MAKES A NOISE BUT THE ENGINE DOES NOT START. THEN, ALWAYS, ON THE SECOND TRY IT FIRES RIGHT UP! I NOTICE THIS MORE OFTEN WHEN THE CAR HAS BEEN DRIVEN, AND IS STILL WARM(ENGINE). NOW WITH 40 THOUSAND MILES ON THE VEHICLE, IT IS A LITTLE EASING TO MY MIND KNOWING THAT THIS MAY NOT PROGRESS INTO SOMETHING OF A BIGGER PROBLEM. AT LEAST I HOPE NOT. ANOTHER COUPLE OF PROBLEMS I MUST NOTE IS AS FOLLOWS, BUT HAVE NOT PROVEN TO BE OF ANY CONCERN WHATSOEVER: AT TIMES THERE IS A GRINDING NOISE COMING FROM, PERHAPS THE ENGINE??) WHEN THE CAR IS IDLE, AND IN NEUTRAL, AT SAY, A RED LIGHT OR AT A DRIVE THROUGH WINDOW. DOES NOT OCCUR ALL THE TIME, BUT A LOT OF THE TIME. THIRDLY, THE KEY BROKE OFF WHEN I TRIED TO PULL MY KEYS OUT OF THE IGNITION ONE TIME. THE DEALER WAS VERY SUPPORTIVE ON THIS ISSUE AND FIXED MY KEYS PROMPTLY AND EFFECTIVELY. HOWEVER, I HAVE MENTIONED THE STARTING(MINOR AS IT SEEMS) ISSUE TO MY DEALER WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THEY, AS I LIKELY EXPECTED, TOLD ME THERE WERE NO CODES OR ANYTHING UNUSUAL THEY COULD FIND THAT MAY LEAD TO THIS ISSUE.THUS FAR I RATE MY CRUZE A SOLID 9 OUT OF 10! I ENJOY DRIVING MY VEHICLE AND IT GETS GREAT GAS MILEAGE AND DRIVES MORE LIKE A TOP OF THE LINE VEHICLE. I ALWAYS FEEL SAFE WHEN DRIVING IT. CHEVY DID A NICE JOB WITH ITS CRUZE. (INTERIOR AND EXTERIOR). I LOVE THE POWER FROM THE 1.8 4. THE STICK SHIFT NICELY SHIFTS AND PROVIDES THE CAR WITH MORE POWER. I AM GLAD I DON'T HAVE THE AUTOMATIC. HOPE I ASSISTED YOU WITH ANYTHING THAT MAY BE ABLE TO BE ADDRESSED. THANK YOU.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2012
Apr 2014

ON MY 2011 CHEVY CRUZE I HAVE NOTICED THAT MY RADIATOR COOLANT TANK HAS BEEN LEAKING OUT ANTIFREEZE. I HAVE NOTICED THAT IN MAY 7TH 2013. I HAD IT TAKEN INTO THE DEALER AND IT GOT FIXED BY THE DEALER ON DATE LISTED. I HAVE CONTINUED TO BUY MORE OF THE SPECIAL BRAND OF COOLANT AND JUST BEEN FILLING IT UP WITHOUT HAVING TO GO TO THE DEALER BECAUSE THEN I HAVE NO VEHICLE TO DRIVE. LAST NIGHT ON 1/11/14 I PUT MORE ANTIFREEZE IN THE VEHICLE AND WAS GOING TO CHECK ON IT THE NEXT MORNING. I NOTICED THAT ON 1/12/14 THE NEXT DAY THAT THE RADIATOR COOLANT TANK WAS ALMOST EMPTY AFTER FILLING IT UP ALL THE WAY LAST NIGHT. LOOKING AROUND MY FATHER AND I SAW ANTIFREEZE SITTING ON THE TRANSMISSION AND NO HOSES ARE LEAKING. IT IS BEING TAKEN INTO THE DEALER AGAIN ON 1/13/14 FOR THIS ISSUE AGAIN. I HAVE FILLED A COMPLAINT WITH GM AND GOT A CASE #. GM CUSTOMER SERVICE NOTIFIED ME THAT IF THIS HAPPENS AGAIN AFTER BEING TAKEN TO THE DEALERSHIP TO CALL THEM AGAIN. MY FATHERS GUESS IS THAT THE PRESSURE IN THAT TANK IS 20PSI AND SINCE THE HOSE DOES NOT APPEAR TO LEAK THAT THE ANTI FREEZE FROM THE RADIATOR COOLANT TANK IS COMING OUT OF THE TANK FROM THE PRESSURE CAP.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jul 2013
Apr 2012

I WAS JUST INQUIRING ABOUT 2011 CHEVY CRUZES CATCHING ON FIRE. *TR

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2012
Apr 2012

2011 CHEVY CRUZ LTZ. CONSUMER IS INQUIRING ABOUT VEHICLES CATCHING FIRE *TGW

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Feb 2012
Apr 2012

I THINK WE HAVE A ANTI FREEZE SMELL INSIDE THE CAR WHEN EVER THE HEATER IS USED. I CAN NO LONGER DRIVE THE CAR IF I AM GOING TO NEED HEAT. DEALER WORKED ON THE CAR 4 TIMES AND HAS NOT FIXED THE PROBLEM. THE ONLY SMELL GM WILL ADMIT TO IS A HOT PLASTIC SMELL. EVEN IF IT IS HOT PLASTIC WHAT IS IT DOING TO PEOPLES HEALTH? I FEEL SICK AND NAUSEOUS WHEN USING THE HEATER.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2012
Apr 2012

WHEN CHEVY CRUZE REACHES FULL OPERATING TEMPERATURE, USING THE HEATER PRODUCES A VERY STRONG SMELL COMES FROM THE HEATING DUCTS INSIDE THE CAR. ESPECIALLY DURING USE OF THE DEFROST SETTING. THE SMELL IS LIKE BURNING ANTIFREEZE AND BURNING PLASTIC. THIS HAPPENS WHEN THE HEATER IS SET TO FULL HOT. FAN SPEED DOESN'T SEEM TO MATTER. THIS ONLY EXISTS ONCE THE CAR HAS REACHED FULL OPERATING TEMP. WITH THE CAR OFF OVER NIGHT RESIDUAL SMELL STILL PERMEATES INSIDE THE CAR. THE SMELL ON A 30 MINUTE COMMUTE IS SO BAD THAT I FEEL DIZZY, NAUSEOUS, AND I HAVE TO ROLL THE WINDOWS DOWN EVEN WHEN IT IS COLD OUTSIDE. I HAVE ASKED OTHERS TO RIDE WITH ME AND EVERY PERSON HAS EXPERIENCED THE SMELL.

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Mar 2012
Feb 2011

NEW 2011 CHEVROLET CRUZE. 270 MILES ON ODOMETER. ENTERING MY GARAGE AND STEPPED ON BRAKES AND CARE WOULD NOT STOP. RELEASE BRAKE AND REAPPLIED AND CAR STOPPED. TOOK TO DEALER WHO TESTED AND FOUND NO PROBLEM BUT WHEN TECHNICIAN WAS TAKING CAR INTO BAY TO INSTALL MUDFLAPS PROBLEM RE-OCCURRED. DEALERSHIP KEPT CAR AND ENDED UP REPLACING A POWER BOOSTER CHECK VALVE. *LN

Type: Vehicle, Vehicle: 2011 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Oct 2011

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Quick Summary

The 2011 Chevrolet Cruze has 41 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.