2017 Chrysler Pacifica Power Train

Very hard shift of automatic transmission at slow speed from stop at about 15 MPH. Strong jerking motion poses dangerous pause in acceleration and control of ability to steer.

Vehicle hard shifts, and occasionally loses all driver power input while driving. The loss of power last occurred during a left-hand turn across traffic, when the car suddenly stopped accelerating through the intersection with oncoming traffic and coasted through, finally regaining power after crossing the street. Vehicle was taken to dealership, and dealer verified this is a known issue. Dealer stated there is an updated software package which addresses this issue, and it is not covered under my 100k mile CPO warranty.

I bought my 2017 Chrysler Pacifica in 2018, and it would randomly jump gears while accelerating or stay in a higher gear. The dealership could not duplicate the problem for months. In May 2019, it threw a check engine light code of P0732. This was then repaired at a Chrysler dealer. It started doing that same thing again in January 2021. In September 2021, it threw the same check engine light code of P0732.

Everytime I accelerate the car is slow to pick up speed and jumps and jerks like the transmission can't shift gears. It has also stalled out in the middle of intersection as if it couldn't get into gear. Took to dealer reset transmission but it still isn't right. Taking to another dealer this seems to be a problem with several owners the car only has 32k and I bought a year ago never had this much issue with past cars

The vehicle will hard shift after a stop at a stop sign/stop light. Once you have started going, it's like the transmission is playing catch up and not responding to the gas pedal being pushed and the rpms going up, and once it catches up, the vehicle jerks forward as the transmission catches in the gear and it feels like you're being rear ended in a pretty hard accident.

WHILE DRIVING PRIMARILY AT LOWER SPEEDS WHEN BRAKING AND THEN APPLY ACCELERATION THE TRANSMISSION SUDDENLY HARD SHIFTS. A NUMBER OF TIMES IN INTERSECTIONS IT IS AS THOUGH THE TRANSMISSION IS BETWEEN GEARS AND THE CAR IS NOT MOVING AT A SPEED WITH THE AMOUNT OF ACCELERATION BEING APPLIED. THE TRANSMISSION THEN WILL BANG OR JERK INTO GEAR WITH QUITE A BIT OF FORCE. THESE EVENTS SEEM TO OCCUR MORE FREQUENTLY DURING LOWER SPEED DRIVING WHILE SLOWING BEFORE A TRAFFIC LIGHT AND THEN THE LIGHT CHANGES AND YOU APPLY ACCELERATION OR WHEN ROLLING AND THEN APPLYING ACCELERATION. WE HAVE HAD THE VEHICLE TO THE DEALER A NUMBER OF TIMES AND THEY ALWAYS ADVISE THEY CAN NOT RECREATE THE PROBLEM. THIS ISSUE HAS BEEN PRESENT SINCE WE PURCHASED THE VEHICLE IN DECEMBER 2016.

LST YEAR OUR TRANSMISSION BEGAN TO MAKE "CLUNKING" SOUNDS AND FELT LIKE WE WERE GETTING "REAR-ENDED". LOCAL DEALER SAID IT WAS A NEEDED SOFTWARE UPDATE ON A COMPUTER. DID THE REPAIR AND WORKED WELL FOR A YEAR. NOW, IT IS STARTING TO DO THAT AGAIN BUT NOT FREQUENTLY. I AM REPORTING THIS BECAUSE THERE SEEMS TO BE QUITE A FEW OTHER SIMILAR COMPLAINTS ABOUT THIS.

WHEN IN MOTION, USUALLY FROM FIRST GEAR SHIFTING TO SECOND GEAR, THE TRANSMISSION WILL JOLT OR BANG, AT WHICH POINT I HAVE TO LET OFF THE GAS PEDDLE TO ALLOW IT TO LET'S SAY, CATCH UP, ON THE SHIFT. IT CLUNKS FAIRLY HARD, NOT SURE WHY CHRYSLER HAS NOT RECALLED FOR THIS ISSUE. WE HAVE ALSO HAD ISSUES WHEN WE GO OVER THE TOP OF A HILL WITH THE CRUISE CONTROL ON AND START GO DOWN THE HILL AND THE VEHICLE WILL PICK UP SPEED AND THE TRANSMISSION WILL DOWNSHIFT AND THE ENGINE RPM WILL SPIKE UP TO 3000-4000 RPM. AS I KNOW THIS IS GOING TO HAPPEN, I DO SHUT THE CRUISE OFF WHEN THIS HAPPENS AND IT WILL SETTLE BACK TO NORMAL OPERATION. WE HAVE HAD IT TO OUR CHRYSLER DEALER FOR THE TRANSMISSION ISSUE WITH THE CLUNKING AND THEY JUST SHRUGGED IT OFF AND DO NOTHING AT ALL. I CANNOT PUT A DATE ON THE ACTUAL OCCURRENCES BECAUSE IT IS ONGOING AND STILL DOES IT AT RANDOM AT TIMES. ALSO, I CANNOT REALLY GIVE ACTUALLY DATES AND MILEAGE AS TO WHEN THIS HAPPENS AS IT IS RANDOM.

OCCASIONALLY, WHEN ACCELERATING FROM A STOP, OR LOW SPEED, THE ENGINE SEEMS TO INCREASE RPMS WHILE THE CAR TEMPERARILY SLOWS, AND THEN THE CAR LURCHES FORWARD AND EMITS A LOUD MECHANICAL CLANK. THE WHOLE SENSATION IS SIMILAR TO MY CAR BEING "REAR-ENDED" BY ANOTHER VEHICLE.

I WAS DRIVING IN STOP-N-GO TRAFFIC BETWEEN 0-25 MPH FOR ABOUT 10 MINUTES, WHEN THE CAR STOP RESPONDING TO ACCELERATION. THE ENGINE WAS STILL ON. I WAS LUCKY TO BE ABLE TO PULL OVER TO THE LEFT SHOULDER, BUT THERE WAS A LOT OF TRAFFIC BEHIND ME, AND COULD HAVE BEEN REAR-ENDED WITH MY FAMILY INSIDE THE VEHICLE. ONCE I PULLED OVER, I SAW THAT THE "ENGINE FAULT", "PARKING BRAKE FAULT" LIGHTS HAD COME ON, AND THE DASH DISPLAYED "TRACTION CONTROL DISABLE". THERE WERE OTHER MESSAGES THAT CAME UP. I TRIED TO PUT THE CAR IN "PARK", BUT THE SHIFTER DIDN'T RESPOND. I TURNED OFF THE VEHICLE AND STARTED IT BACK UP. ALL THE FAULT LIGHTS WERE STILL ON, AND THE SHIFTER WAS BLINKING BETWEEN "P" AND "L" FOR NO REASON. I SHUT OFF THE ENGINE AGAIN, AND ATTEMPTED TO RESTART A SECOND TIME, WITH THE SAME RESULT. I SHUT OFF THE ENGINE AGAIN AND WAITED FOR ABOUT 3 MINUTES BEFORE RESTARTING. THIS TIME I WAS ABLE TO PUT THE CAR INTO D, AND GO TO THE DEALER TO CHECK UP. NEEDLESS TO SAY, THIS WAS VERY DANGEROUS, NOT KNOWING IF THE CAR COULD MALFUNCTION AGAIN AND IF I WOULD LOSE CONTROL AGAIN. I HAVE TAKEN THIS VEHICLE TO THE DEALER 3 TIMES BEFORE REGARDING A ROUGH GEAR CHANGE AT LOW SPEED. EACH TIME THE DEALER UPDATED THE PROGRAM ON THE TRANSMISSION CONTROL MODULE (TCM) PER CHRYSLER FACTORY BULLETIN, AND TOLD ME TO DRIVE IT AND EVENTUALLY THE COMPUTER WILL "LEARN" MY DRIVING HABIT (AS IF SOMEHOW I AM AT FAULT FOR ACCELERATING THE VEHICLE). ON THIS OCCASION, THE DEALER REPLACED THE TCM, BUT GAVE ME NO ASSURANCES THAT THESE PROBLEMS WOULD NOT OCCUR AGAIN WITH THE NEW TCM. UNLESS CHRYSLER CAN EXPLAIN WHAT WAS THE PROBLEM, AND WHAT THEY DID TO FIX IT WITH THE NEW TCM, I FEEL THERE IS A SAFETY CONCERN/RISK WITH THIS VEHICLE.

The transmissions in these vans have a serious problem. I have done research in the Pacifica forums and found many users are experiencing issues with the transmissions. My particular issues are: 1. Sometimes the vehicle jerks between lower gears especially when starting. The danger in this is when trying to go from a stop the vehicle will hesitate and then jerk extremely hard. It's startling and also dangerous when not expecting it. 2. At interstate speeds the transmission will not shift gears sometimes. This causes the van to slow down rapidly especially on hills. The dealership has looked at my particular van multiple times and they have "reprogrammed" the transmission multiple times but the problems still exist.

USUALLY WHILE DRIVING SLOW (EX. SLOW ROLL RIGHT HAND TURN, DRIVING THROUGH A PARKING LOT, OR IN STOP AND GO TRAFFIC) LETTING OFF OF THE ACCELERATOR AND UPON USING ACCELERATOR TO START SLOW ACCELERATION THE CAR KICKS UPON ACCELERATION. FEELS LIKE SOMEONE HITS YOU FROM BEHIND. ALSO APPEARS AS THOUGH TRANSMISSION IS TRYING TO FIND A GEAR AND FINALLY ENGAGES WITH A KICK. THIS VEHICLE HAS BEEN AT THE DEALERSHIP FOR THIS REASON MULTIPLE TIMES WITH NO RESOLUTION, STATING THE ISSUE COULD NOT BE REPLICATED. HAVE ALSO OPENED THREE CASES WITH CHRYSLER CARE WHICH WERE CLOSED FOR THE SAME REASON. THE TRANSMISSION KICK OCCURS AT RANDOM TIMES AND CAN'T BE REPLICATED ON-DEMAND.

SOMETIMES USUALLY AT LOW SPEEDS AND LOWER GEARS UNDER LIGHT ACCELERATION THE TRANSMISSION SHIFTS TO THE UPPER GEAR WITH A BANG, LIKE SOMEONE HIT WITH A HAMMER AND WITH A STRONG JERK. ALMOST LIKE TRANSMISSION MOUNTS ARE DEFECTIVE. IT DOES NOT HAPPEN IF I ACCELERATE FAST. IT HAS BEEN GOING ON FOR ALMOST 2 YEARS NOW AND DUE TO DEALERSHIP BEING TOO BUSY WITH APPOINTMENT SCHEDULES CLOSE TO 2 MONTHS NO CHANCE TO MAKE AN ARRANGEMENT.

WHEN DRIVING THE VEHICLE VIOLENTLY JERKS DURING THE SHIFTING OF GEARS FOR THE AUTOMATIC TRANSMISSION. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS OWNERS OF THE SAME MAKE AND MODEL. I HAVE CONTACTED THE DEALERSHIP FOR REPAIR BUT THEY CLAIMED THEY WERE UNABLE TO DUPLICATE THE FAILURE.

THE TRANSMISSION REPEATEDLY HESITATES AND SHIFTS ABRUPTLY AROUND 17 MPH. OFTEN NOTICED IN PARKING LOTS. TOYOTA DID SEVERAL REPAIRS TO NO AVAIL. TRADED IT IN BECAUSE THE COULDN'T FIX IT.

HARD SHIFTS WITH ROUTINE DRIVING. TRANSMISSION SLAMS INTO GEAR EVEN DURING LIGHT ACCELERATION.

I HAVE ENCOUNTERED A ROUGH / HARD TRANSMISSION SHIFT CONDITION, FROM A STANDING START, PRIMARILY WHEN THE TRANSMISSION SHIFTS FROM 2ND TO 3RD. THIS CONDITION IS CONSISTENT WITH CHRYSLER CASE NUMBER S2021000005. I HAVE NOTICED THAT JUST PRIOR TO THE HARD SHIFTING THAT THE ENGINE RPM GOES UP TO APPROXIMATELY 3,000 RPM AND THEN SHIFTS HARD INTO 3RD GEAR. ADDITIONALLY, THE HARD SHIFT CONDITION SEEMS TO BE MORE PREVALENT WHEN THE ACCELERATION OCCURS WHILE TURNING RIGHT. I HAD MY VEHICLE SERVICED AT MY LOCAL CHRYSLER DEALER (NORTHTOWN CHRYSLER DODGE JEEP RAM) WHO (1) REPROGRAMMED THE TRANSMISSION CONTROL MODULE AND (2) PERFORMED A QUICK LEARN ON THE TRANSMISSION. THIS IS CONSISTENT WITH CHRYSLER'S SERVICE RECOMMENDATION UNDER THE ABOVE MENTIONED CASE NUMBER FOR THIS CONDITION. HOWEVER, CHRYSLER INDICATES THAT THIS SERVICE MAY NOT FULLY RESOLVE THE ISSUE AND ANOTHER QUICK LEARN MAY BE REQUIRED IN THE FUTURE. MY CONCERN IS TWO-FOLD. FIRST, WHAT DAMAGE IS BEING DONE TO MY VEHICLE'S POWER TRAIN AS A RESULT OF THIS HARD TRANSMISSION SHIFT AND EXTREME RPM CONDITION PRIOR TO ENCOUNTERING THE HARD SHIFT CONDITION. SECOND, CHRYSLER INDICATES THAT THEY ARE AWARE OF THE ISSUE AND ARE DEVELOPING A RESOLUTION - WHEN MIGHT THAT FULL RESOLUTION BE AVAILABLE?

WHILE DRIVING ROUGH SHIFTING FROM THE 9-SPEED AUTOMATIC TRANSMISSION IT IS NOTED THAT IT HAS A TENDENCY TO BANG OR SHIFT RATHER ROUGH INTO 2ND GEAR ON UPSHIFTS UNDER MODERATE ACCELERATION AT LOW SPEEDS. IT HAS BEEN AN ISSUE FROM 10K-PRESENT MILES. DEALER STATES IS FINE, THIS CAN BE RATHER DANGEROUS DUE TO THE FORCE AND JERK FROM THE TRANSMISSION. IF THE TRANSMISSION WERE TO STALL THE TRAFFIC BEHIND WOULD HIT US. THIS SILL HAPPEN WHEN STARTING FROM A STOPPED POSITION AND ALSO WHILE DRIVING ON CITY STREETS. THERE DEFINITELY NEEDS TO BE A RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. VERY FRUSTRATING WHEN A DEALERSHIP TELLS YOU EVERYTHING IS FINE WHEN IT ISNT.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HARD SHIFTING WHILE CHANGING GEARS AND WHILE SLOWING TO A STOP. THE VEHICLE WAS TAKEN TO BOB HOWARD CHRYSLER LOCATED AT 13252 BROADWAY EXT, OKLAHOMA CITY, OK 73114, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A TRANSMISSION SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

WHEN ACCELERATING THE CAR WILL JERK. IT HAPPENS AT RANDOM TIMES. WILL HAPPEN WHETHER THE CAR IS DRIVING THROUGH THE CITY OR ACCELERATING ONTO THE HIGHWAY. I BELIEVE THIS IS A TRANSMISSION ISSUE. I HAVE CONTACTED THE DEALERSHIP AND THEY HAVE TOLD ME THE TRANSMISSION IS A LIFETIME TRANSMISSION AND FLUID DOES NOT NEED TO BE CHANGED. THIS HAS BEEN HAPPENING FOR ALMOST 6-8 MONTHS NOW.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AND SHIFTING FROM 2ND TO 3RD GEAR, THE VEHICLE LACKED FORWARD MOTIVE POWER WITH AN ABNORMAL CLUNKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452; (877) 475-0721) WHO STATED THAT A TRANSMISSION HARD CODE WAS RETRIEVED BY THE DTC SCANNER. THE DEALER REPLACED AN UNKNOWN PART IN THE TRANSMISSION CONTROL MODULE HOWEVER, THE FAILURE RECURRED. THE DEALER THEN STATED THAT THE HUB FLANGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

THE VEHICLE HAS HAD SEVERAL CASES OF SHIFTING HARD OR CLUNKING WHEN GOING FROM ONE GEAR TO ANOTHER, MOST NOTICEABLE FROM 1ST TO SECOND GEAR. THIS ISSUE DOES NOT HAPPEN EVERY DAY OR EVEN EVERY MONTH, BUT I'M GUESSING AT LEAST 4 TIMES A YEAR. ISSUE USUALLY HAPPENS AFTER STARTING TO MOVE FROM A DEAD STOP, SUCH AS AT A TRAFFIC LIGHT, ETC. THE DATE OF THIS HAPPENING IS APPROXIMATE AND HAS HAPPENED SEVERAL TIMES OVER THE LAST 3-4 YEARS.

WHEN GOING AT LOWER SPEEDS AS WELL AS FREEWAY SPEEDS THE CAR WILL LURCH AND ROUGHLY SHIFT. IT SEEMS TO HAVE A DIFFICULT TIME SHIFTING INTO GEARS WHILE DRIVING.

WHILE DRIVING ROUGH SHIFTING FROM THE 9-SPEED AUTOMATIC TRANSMISSION IT IS NOTED THAT IT HAS A TENDENCY TO BANG OR SHIFT RATHER ROUGH INTO 2ND GEAR ON UPSHIFTS UNDER MODERATE ACCELERATION AT LOW SPEEDS. IT HAS BEEN AN ISSUE FROM 10K-PRESENT MILES. DEALER STATES IS FINE, THIS CAN BE RATHER DANGEROUS DUE TO THE FORCE AND JERK FROM THE TRANSMISSION. IF THE TRANSMISSION WERE TO STALL THE TRAFFIC BEHIND WOULD HIT US.

SINCE PURCHASING 10/1/2016 THERE HAVE BEEN AT LEAST 5 - 6 TIMES WHERE THE VEHICLE CUT OUT BUT DID NOT DIE. THIS APPEARS TO ME TO BE A DEFECT IN THE TRANSMISSION YET THE DEALER COULD NOT LOCATE AND FIX THIS ISSUE. THERE ARE MANY DOCUMENTED CASES WHERE THE TRANSMISSION WAS AN ISSUE WITH THIS MODEL AS WELL AS A RECALL THAT HAS BEEN COMPLETED ON THIS VEHICLE. THE VEHICLE HAS 61379 MILES AND IS NOW BEING REQUIRED TO REPLACE THE TRANSMISSION AND WE ARE JUST OUT OF WARRANTY. I FEEL WE ARE LUCKY THAT THERE HAS NOT BEEN AN ACCIDENT CAUSED BY THE KNOWN TRANSMISSION FOR THIS MODEL YEAR. ON 05/15/2020 THE VEHICLE HAD A P0732 ERROR CODE AFTER THE TRANSMISSION CUT OUT 2 TIMES. THIS IS THE EXACT SAME ISSUE THAT HAS BEEN GOING ON SINCE WE PURCHASED AS DESCRIBED ABOVE. CHRYSLER DEALER NOW WANTS TO PUT IN THE SAME TRANSMISSION '21002105 AUTOMATIC TRANS ASSY, R&R EW 2017 FROM 06/12/16. I HAVE A HUGE CONCERN THAT WE WILL END UP WITH THE SAME TRANSMISSION THAT IS SIMPLY UNSAFE IN MY OPINION, AS WELL AS HAVING TO PUT IN ANOTHER TRANSMISSION DOWN THE LINE. INTERESTINGLY ENOUGH THIS CODE WAS NOT STILL SHOWING WHEN I TOOK THE VEHICLE FOR AN INSPECTION TO THE DEALER ON 5/16/2020. *TR