2011 Ford Edge Brakes

When hard braking, brake failure. Brakes fine , then go floor when needing brake hard. Have almost been in accident several times. Issue can’t seem to be resolved!!

Brake booster problems HCU unit problems on 2nd unit 3100 miles needs 3rd

JUST additional invoices from previous claim

Vehicle was towed to independent repair shop after 2 different dealer service departments failed to return repeated attempts by phone to schedule repair of brakes symptomatic for booster failure (ext. Warranty program, but car is beyond date cutoff due to pandemic). After booster and master cylinder replacement and flush with new brake fluid, mechanuc is reporting that brakes are still bad. Testing and following work procedures, HCU is testing bad. HCU part not available for 6 months. Contacted manufacturer about HCU failure with no DTC codes or warning lights. Asked about existing recall of HCU for other model/years with exact same symptoms and Ford national customer service said my vehicle isn't covered at this time. This is a critical safety failure that occurs without warning and without error codes. It is a known problem for models both before and after this model year. Currently, estimate for repairs is about $4,000. The needed repairs are solely the result of manufacturer known safety defects that should be recalls and their dealers failure to provide timely response to service requests. In my case the brake failures (both Booster and HCU) did not, but nearly did cause an accident,.and the HCU has caused loss of use for 6 months.

The break booster on my car went out, this part has been reported by several people, because it went out it put myself and my family in danger as the car wouldn’t stop unless you put extreme pressure when breaking. This is extremely dangerous and should be something Ford fixes for free! I had to pay $500 to get this part fixed! I was in fear for my life driving my car and this part is supposed to last the life of the car!

2000 Characters really not enought. Since June of 2022 Replaced brake booster twice Replaced HCU unit Twice Replaced Anti-lock unit once Second set of Rotors and Pads in 3000 miles At Ford again to replace HCU unit and Rotors and Pads again most likely This has all happened in 3100 miles

The car would only brake when pushing the brake pedal to the floor. Once diagnosed it was found the HCU needed to be replaced and was told this was on National Backorder. This car went to a mechanic for 2.5 months due to this. And I took it to the Ford Dealership after being told it could be fixed. There is a recall for other years of this same model for this part.

Was driving and went to stop for a stop light brake pedal went to floor and vehicle didn't come to a complete stop very close.to causing an accident.

I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was going to hit the car. I continued to keep pressing on the brake and finally stopped. When arriving at work the brakes reacted the same when attempting to stop. I checked the brake fluid it was filled. Furthermore there was no indication on my dash regarding brake service needed. I contacted my independent mechanic who informed me to have the car towed or drive it very slow with my flashers on. He also felt it was the brake booster because Ford was aware of this problem so they extended warranty coverage for the booster to 10 years of service or 150,000 miles. My mechanic contacted the dealer who said that it was not covered under the warranty since it was be on 10 years. However I have only 97,580 miles but over the 10year warranty. Besides replacing the brake booster the hydraulic control unit had to be replaced. Bottom line is the cost amounted to $1,750.68. I can't understand why Ford Motor Company has not issued a recall or the National Highway Traffic Safety Administration (NHTSA) has not required a recall on these effective brake components. This definitely is a safely related defect when one looks at the number of complaints filed with NHTSA. As we know the steering and brake are major safety components of any vehicle. From my research and review of the complaints it appears that both Ford Motor Company and the NHTSA have other agendas that are more important then a faulty brake component. It just a matter of time before a major accident happens where someone is critically injured. I sure hope and pray it is not a child.

It was the first snowfall of the season. Roads were slippery so my speed was reduced and I was being cautious. As I was approaching a stop sign my anti-lock brakes kicked in. Ever since then my brake pedal has been very soft. At times it felt like I have had to push my brake pedal all the way to the floor in order to stop. Roads are still slippery and when approaching other stop signs (in our development with no other traffic around) I tried to get my anti-locks to work and now they don't kick in and the brake pedal is very soft. There are no indicators on the dash and when doing a "system check" through the computer, it says the brakes are ok.

Brake is extremely soft and must be pushed all the way to the floor to function. Both master cylinder and HCU were replaced with no correction to the problem. It is being inspected again.

The contact’s daughter owns a 2011 Ford Edge. The contact stated that while the brake pedal was depressed, her daughter heard a hissing sound, and the brake pedal became difficult to depress without extra effort. The contact also stated that on multiple occasions while the brake pedal was depressed, the brake pedal intermittently went to the floor. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there was no recall on the VIN. The manufacturer also confirmed that the vehicle was not under warranty. There was no further assistance provided. The failure mileage was approximately 63,000.

I was driving my 2011 Ford Edge in November 2021 on the highway in heavy traffic. As I approached a changing traffic light I slowed down and then applied the break to stop at the red light at which point the break pedal went all the way to the floor with no resistance forcing me to go into the intersection against traffic. The car finally came to a stop on its own. My husband had it towed to a local Ford dealership to have it diagnosed. The diagnosis we were provided was that my Ford Edge needed a new break booster and a HCU module. One important detail that should be noted is that in July 2020 I received notice of the 13N02 Extended Warranty from Ford regarding a faulty brake booster. I had it replaced immediately. This is the same part that failed in November 2021. On the day of my brake failure, I had driven my Edge 10,000 miles and for 16 months since I had the warrantied part replaced. After my husband spoke with corporate multiple times it became very apparent that they did not share in our concern about the part failure or have any intention of ensuring this did not happen to anyone else. Why have they not issued a recall when Ford acknowledged the part was faulty? Why did my replacement part fail after only 10,000 miles? Are you still producing faulty break parts? Can you guarantee that my third brake booster will not be faulty? Why did I have no warning at all when my breaks went out? Is Ford waiting for a death to occur to do something about it? Everyone in that intersection was incredibly lucky that day. This could have resulted in a major traffic accident or even a fatality. My car is currently at the shop awaiting repair, but I am scared to get back behind the wheel of my car. When I look up my car's break booster failure online I see hundreds of complaints against Ford regarding the Edge and the faulty brake booster and HCU module. How can I trust your product if you are unwilling to stand behind it?

Valve inside Hydraulic Control Unit is sticking causing a soft and quickly fading brake pedal making it extremely difficult to stop quickly to avoid an accident. This is a serious problem.

Without warning or partial failure the brake pedal goes near to the floor before limited breaking function. The vehicle is not capable of emergency braking. Local mechanic advised that the brake booster had to be replaced. It was replaced. I was never told that the HCU module could be the issue. Consequently, the issue still occurs: very soft pedal and very little brakes. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. Ford Motor Company (Ford) Recall No. 19S54 – Certain 2006-2010 Model Year Ford Fusion, Mercury Milan, Lincoln Zephyr and Lincoln MKZ Vehicles Equipped with Anti-Lock Brake Systems – Anti-Lock Brake System Hydraulic Control Unit Valve Function. It did not include the Ford Edge. There have been several NHTSA follow up and Ford continued to work with NHTSA to investigate and engaged in ongoing discussion with NHTSA. This issue has gone long enough. Local mechanics are not familiar with the recommended procedure to fix the problem and that it would be prudent to have a properly trained Ford mechanic fix the issue. A recall is necessary so that Ford Edge owners can be notified of a potential danger.

Brakes must be pumped to make a good grab. My mechanic informed me several cars like mine have had the same issue. New master cylinder and booster are needed. Making this report in case this becomes an issue for other Ford Edge owners. The brakes have always been this way since I bought the vehicle, two years ago. The issue has just gotten worse and I took it to my mechanic on the date listed below.

I went to stop at Kwik Star and stepped on brake and there was significantly diminished stopping power. Because of the curbed sidewalk in front of the building was able to stop. The remainder of my trip home I allowed more stopping distance and was able to return vehicle to my house. I did call my local repair shop and the Power Brake Booster assembly was diagnosed as the issue and replaced on 8/12/2022. The mileage on my vehicle is 79963

The contact owns a 2011 Ford Edge. The contact stated that while operating the vehicle, the message "Service Brakes" was displayed. While depressing the brake pedal to stop the vehicle the pedal went to the floor and the braking distance was extended. The vehicle was taken to the local mechanic who replaced the rear brake pads. After retrieving the vehicle, while driving at an undisclosed speed, the vehicle was jerking while depressing the brake pedal. The cause of the failure was not yet determined. The local dealer was contacted and notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 70,000.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 20 MPH in moderately rainy conditions and coming to a stop, an unknown yellow warning light illuminated. The contact depressed the brake pedal and felt no braking power. The contact depressed the brake pedal to the floorboard. The contact said that the vehicle slid like it was on the ice. The contact started pumping the brake pedal and eventually recovered some braking power. The contact stated that the brake pedal was soft and she returned to the residence. The failure recurred and the contact drove the vehicle to a dealer. The dealer diagnosed the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 189,000.

Brakes require immense force to stop putting myself and others around me at risk. I have an upcoming appointment for dealer to evaluate No warning lamps

Had an issue when driving where I had to press all the way to the floor in order to brake. Checked fluid reservoir and it was empty. put brake fluid in, and it was ok for a couple of days. Now it's doing it again. The brake fluid is still in the reservoir so I don't know what the issue is. After reading forums and complaints, this seems to be an extremely common issue with Ford Edges. This is unsafe.

I noticed one morning driving to work that when I applied the brakes the pedal became a little bit harder to push to get the same amount of braking action. When I got to work I had the mechanic there take a look at the car because I was worried about driving it home. He checked all of the brake system and could not find a problem. He took it for a test drive and said the brakes worked fine. I drove it home and no problem. A few days later I'm on the way to work and as I approached an intersection the light changed and I applied the brakes and this time the pedal went down closer to the floor and by the time I stopped my car was 1/2 way into the intersection. If a car had been in front of me I would have been in an accident. Again the mechanic looked it over and while he was driving it did it to him one time. He stated in his 45 years as a mechanic he had never seen one where the brakes work fine, then lose power brakes, and then they work fine for awhile. You can't know when it's going to happen. You can drive it for a week and it's fine and then it will do it. The mechanic did some checking and found out that Ford knows about the issue and offered a Customer satisfaction program where they extended the warranty coverage to 150,000 miles or 10 years. This car is a 2011 Ford Edge so it is 11 years old but it only has 98,000 miles. During the Covid 19 shutdown the car was hardly driven for 18 months. Ford says it's out of warranty. How is a failing brake booster NOT a safety recall? The mechanic said brake boosters rarely if ever need replacing and certainly not before 100,000 miles. I can't afford the cost of the repair because gas prices. Is it going to take people being killed in crashes before Ford is forced to recall the car? Brakes are the most important system on the car along with steering. The brake booster randomly not working increases the stopping distance and when it quits your reaction is to push real hard and then the brakes grab.

The brakes went out while exiting the expressway at 65 mph. I was able to control the vehicle but had to have it towed to the mechanic. My brake pads and rotors had to be replaced (400+) then I was told that the brake booster had to be replaced also. Another tow to a dealership and now a MONTH later, since parts were hard to come by, I have to pay almost $1000 out of pocket. I was told by Ford customer service that the customer satisfaction warranty expired a year before and I was never notified of this issue since it was not considered a RECALL. There have been many people with this same problem and I am completely appalled at how this is being handled by ford. I never even knew what a brake booster was before this and now I have to pay out of pocket because FORD does not want to take responsibility. I will NEVER buy another ford in my life time.

Brakes became hard and vehicle wouldn’t stop. Took to dealer and was diagnosed as a faulty brake booster. Discovered this is a known factory defect specific to our vehicle (letters sent out in 2014 but we didn’t get one) Ford won’t repair free of charge because the vehicle is over 10 years. It’s a granny car driven rarely (51000 miles), in show room shape, and didn’t manifest the condition until now. Even if we had received a letter and had it inspected years ago, we all know it would not have shown the problem as it would not have existed yet. We can’t afford repairs caused by the manufacturer. This is the second time we’ve been screwed by Ford. The first was over Ford Sync and their black screen. This current condition is dangerous and could kill somebody. Ford needs to recall these vehicles, not try to play it where owners have to “discover” factory defects and then fight to get them repaired.

All of a sudden breaks felt like they didn't work; I needed to apply a lot of pressure to get vehicle to stop; felt like I needed to push breaks through the floor. Upon doing research Ford has issued a Customer Satisfaction Program (13N02) which extended warranty for 10 years or 150,000 miles whichever came first. This issue wasn't sent out by Ford until 2013 so basically because my in-service date was 11/29/2010 they now won't cover the repairs. Seems dangerous to not fix this and issue a Recall and instead issue a Customer Satisfaction Program which I loose 3 years on since Ford didn't even notice it until 2013.