78 complaints reported

2012 Ford Edge Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
78
Crashes
2
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Oct 2016

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO SECURE AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,374. UPDATED 09/29/16*LJ *TR

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Feb 2016
Sep 2016

THE DRIVER DOOR LATCH HAS A CENSOR THAT GOES OUT AND CAUSES THE CAR DOOR TO THINK IT'S OPEN WHEN IT IS ACTUALLY CLOSED. THIS IS A SAFETY ISSUE AS YOU COULD BE DRIVING DOWN THE ROAD WITH THE DOME LIGHT ON. OR NOT PAYING ATTENTION WHEN IT KEEPS BEEPING AT YOU WHILE YOUR DRIVING. THERE ARE THOUSANDS OF CASES FOR THE CAR. THIS NEEDS TO BE RECALLED. THIS IS COSTING OWNERS $500 FOR A DEFECT IN FORD.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jul 2016
Sep 2016

THE DOOR AJAR INDICATOR REMAINS ON RESULTING IN AN INABILITY TO LOCK DOORS, INTERIOR LIGHTS REMAIN ON, WARNING CHIMES/NOTIFICATIONS CONTINUE WHILE DRIVING. LATCH APPEARS TO BE FAULTY.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Feb 2016
Sep 2016

IN APRIL 2016, WE STARTED EXPERIENCING AN ISSUE WITH THE DRIVERS DOOR LATCH NOT CONNECTING AND OUR DRIVERS DOOR AJAR LIGHT STAYING ON. WE WOULD MANUALLY HAVE TO REOPEN THE LATCH TO CLOSE THE DOOR BUT THIS STILL DIDN'T ALWAYS MAKE THIS DOOR AJAR LIGHT DO OUT. THERE WERE TIMES WE WOULD HAVE TO CLOSE THE DOOR UP TO 5 TIMES TO GET THE LIGHT TO GO OUT AND FEEL THAT THE DOOR WAS CLOSED. IT WAS WORSE ON A TRIP AT THE END OF APRIL TO FLORIDA IN WHICH WE WERE UNABLE TO GET THIS TO HAPPEN AND COULDN'T GET OUR INTERIOR LIGHTS TO GO OUT SINCE IT WAS TELLING US THE DOOR WAS STILL OPEN. THIS ISSUE WOULD HAPPEN WHILE PARKED OR DRIVING. THE LIGHT WOULD BE OUT WHEN LEAVING THE DRIVEWAY AND THEN COME ON WHILE ON THE ROAD! WE HAD THIS CHECKED THREE TIMES, FIRST TWO UNSUCCESSFUL AND THE THIRD WE WERE TOLD IT WAS A BROKEN DOOR LATCH AND WASN'T COVERED SO WE HAD IT REPAIRED AT THE COST OF $329.85! THEN I HEAR THERE ARE RECALLS ON OTHER FORD MODELS BUT THE EDGE WAS NOT ON THE LIST AND IT IS THE EXACT SAME ISSUE THAT IS LISTED AND DESCRIBED IN THE RECALL OF MANY OTHER FORD VEHICLES!

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Mar 2016
Aug 2016

DRIVER DOOR LATCH MALFUNCTION. REMAINS LISTED AS 'AJAR' WHEN CLOSED. INTERIOR LIGHTS MAY REMAIN ON WHICH MAKES VIABILITY AND ISSUE AT NIGHT.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2016
Jun 2016

DASHBOARD COMPUTER SAYS REAR DOOR IS AJAR WHEN IT'S NOT, WILL NOT THE DOORS LOCK AND DOME LATE STAYS ON

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Mar 2016
May 2016

DRIVER DOOR AJAR WARNING REMAINS ON AT ALL TIMES. EVEN WHEN DOOR IS SECURELY SLAMMED SHUT. THIS CAUSES A WARNING TO APPEAR ON THE DASH, THE "DINGING" CONTINUES EVERY TIME THE BRAKE IS RELEASED, THE DOME LIGHT REMAINS ON FOR A FEW MINUTES WHEN BEGINNING DRIVING (DANGEROUS AT NIGHT) AND REMAINS ON AFTER EXITING THE VEHICLE (BECAUSE IT THINKS THE DOOR IS STILL OPEN.) THIS HAS CAUSED MY BATTERY TO DRAIN TWICE. THE DOME LIGHT IS EXTREMELY DISTRACTING WHILE DRIVING AT NIGHT AND THERE IS NO WAY TO TURN IT OFF. I HAVE "FIXED" THE PROBLEM BY USING "KEYBOARD CLEANER". HOWEVER, THIS ONLY "FIXES" THE PROBLEM FOR A DAY OR TWO. I HAVE HAD THIS ON-GOING PROBLEM FOR 2.5 YEARS. THE PROBLEM STARTED RIGHT WHEN THE CAR HIT 30,000 MILES.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2014
May 2016 Crash

WE WERE HIT FROM BEHIND BY AN 18 WHEELER IN THE HWY AND SLAMMED INTO THE VEHICLE IN FRONT OF US SEVERAL TIMES AND NOT 1 AIRBAG WENT OFF.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: May 2016
May 2016

THE DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATES RANDOMLY AND STAYS ILLUMINATED EVEN WHEN THE DOOR IS FULLY CLOSED AND LOCKED BOTH WHILE THE VEHICLE IS PARKED AND IN MOTION. THE WARNING CHIME PERIODICALLY PLAYS AND THE DOME LIGHT STAYS ILLUMINATED. MY VEHICLE WAS PURCHASED AS "CERTIFIED PRE-OWNED" IN DECEMBER 2014 WHICH EVIDENTLY DID NOT INCLUDE REPLACEMENT OF THE KNOWN DISCREPANT DOOR LATCH COMPONENT.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2016
May 2016

DRIVER SIDE DOOR AJAR LITE REMAINS ON EVEN IF DOOR CLOSED SECURELY. DOOR AJAR LIGHT AND SIGNAL REMAINS ON WHEN CAR MOVING OR STATIONARY. UNABLE TO LOCK DOORS WHILE DRIVING. THIS HAS BEEN GOING ON FOR 1 MONTH NOW.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jun 2016
May 2016

DOO AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. PREVENTS DRIVER FROM KNOWING OF A REAL DOOR AJAR SITUATION. INTERIOR LIGHT STAYS ON, CREATING A NIGHT DRIVING HAZARD AND WHEN SITTING IN CAR AT NIGHT. UNABLE TO LOCK DOORS WHILE INSIDE VEHICLE, MAJOR SAFETY ISSUE. FAULTY LATCH OR SENSOR. ALL ISSUES STEMMING FOR FAULTY DOOR LATCH OR SENSOR.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Apr 2016
Apr 2016

DRIVER SIDE DOOR AJAR SENSOR FAILING. SHOWS DOOR IS AJAR WHEN IT IS NOT. LIGHT WILL NOT GO OFF WHICH DRAINS THE BATTERY AND IT AFFECTS THE LOCKING SYSTEM WHEN IN DRIVE WHICH IS A SAFETY ISSUE. VEHICLE IS A FEW YEARS OLD WITH LESS THAN 45K MILES. DO A SEARCH ON THE INTERNET AND IT IS EASY TO SEE IT IS A WIDESPREAD ISSUE THAT SHOULD BE RECALLED AND FIXED BY FORD. IN MY OPINION THIS IS A BYPRODUCT OF FORD OUTSOURCING TO MEXICO WITHOUT PROPER QUALITY CONTROL. VERY DISAPPOINTED THAT FORD HASN'T HANDLED THIS VERY COMMON ISSUE THAT SEEMS TO OCCUR AROUND 40K MILES ACCORDING TO OTHER OWNER REPORTS. BECAUSE IT IS EXPENSIVE FOR THE CONSUMER TO FIX AT THE DEALERSHIP IT WOULD APPEAR THAT FORD WOULD RATHER PROFIT OFF OF THEIR FAULTY PRODUCT THAN TAKE THE HIT TO MAKE IT RIGHT. BAD BUSINESS - WILL BE THINKING ABOUT THIS WHEN I GO TO PURCHASE MY NEXT VEHICLE.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Apr 2016
Apr 2016

THE DRIVER SIDE DOOR AJAR LIGHT STAYS ON WHEN THE DOOR IS ACTUALLY CLOSED, CAUSING THE INTERIOR LIGHTS TO STAY ON. HAD THE SWITCH CLEANED AT A FORD DEALER A YEAR AGO AND NOW STARTED TO DO THE SAME THING.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Mar 2016
Apr 2016

2012 FORD EDGE BEGAN HAVING A "DOOR AJAR" ERROR. WHEN THIS HAPPENS, YOU ARE UNABLE TO LOCK THE DOORS WITH THE KEYPAD. NOT BEING ABLE TO LOCK THE VEHICLE IS A MAJOR ISSUE. THIS PROBLEM IS CAUSED BY THE FAILURE OF A MICRO SWITCH ASSEMBLED IN THE LATCH MECHANISM. WHEN THIS SWITCH FAILS, THE SIGNAL TO TELL THE CAR THE DOOR IS CLOSED IS NOT SENT.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Aug 2015
Mar 2016

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE HAD GOTTEN PROGRESSIVELY WORSE OVER TIME AND THAT THE VEHICLES DOOR COULD NOT BE SECURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVERS SIDE DOOR SENSOR AND LATCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Sep 2015
Mar 2016

DRIVER'S DOOR AJAR WARNING LIGHT STAYS ON, DOORS WILL NOT LOCK, INTERIOR LIGHT STAYS ON

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Feb 2016
Mar 2016

THE DOOR LATCH FOR THE DRIVER SIDE DOOR DOES NOT LATCH PROPERLY. MAJORITY OF THE TIME IT WILL CONTINUE TO SAY DOOR AJAR NO MATTER HOW MANY TIMES YOU TRY TO REOPEN AND CLOSE THE DOOR. CAN BE WORRISOME NOT KNOWING IF THE DOOR IS FULLY CLOSED. THIS JUST RANDOMLY STARTED HAPPENING.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2016
Mar 2016

THE DRIVER SIDE DOOR DOES NOT ALWAYS REGISTER AS CLOSED. WHILE DRIVING AT SPEED WITH THE DOOR SECURELY CLOSED IT WILL DISPLAY WARNINGS ON THE DASH, UNLOCK ALL DOORS (INCLUDING REAR DOORS WITH MY CHILDREN IN THE BACKSEATS) AND TURN ON THE DOME LIGHTS. THIS HAS HAPPENED WHEN STARTING THE CAR, WHILE TRAVELING AND WHEN PARKED AND IDLING. IT ALSO MEANS THAT I CANNOT LOCK MY DOORS WHEN I LEAVE IT PARKED. IT CAUSES INTERIOR AND EXTERIOR LIGHTS TO REMAIN LIT WHEN CAR IS OFF AND DRAIN THE BATTERY. I AM CONCERNED FOR THE SAFETY OF ME AND MY FAMILY AS WELL AS THE SECURITY OF MY VEHICLE.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jun 2014
Mar 2016

DOOR AJAR WARNING REMAINS ON FOR DRIVER SIDE DOOR WHEN DOOR IS SHUT. ALSO INTERIOR LIGHT REMAINS ON.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2016
Feb 2016

SOMETHING HAS HAPPENED TO THE PASSENGER DOOR/DOOR LATCH. WHEN FULLY CLOSED, A MESSAGE APPEARS ON THE INSTRUMENT CLUSTER STATING "PASSENGER DOOR AJAR". NOW, WHEN THE VEHICLE IS IN MOTION, THE DOORS CANNOT BE LOCKED. IF YOU TRY TO LOCK THEM, THEY UNLOCK AUTOMATICALLY. DEALER WON'T FIX AS IT IS OUT OF WARRANTY.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2016
Dec 2015

MY DRIVERS DOOR APPEARS TO NOT BE CLOSING BUT I KNOW IT IS SHUT. THE DOORS SENSOR SHOWS ON THE DASHBOARD THAT THE DOOR IS OPEN. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO SHUT. THIS IS A PROBLEM BECAUSE THE DOORS WILL NOT LOCK IF I AM DRIVING DOWN THE ROAD. THIS CAN BE VERY DANGEROUS WHEN TRAVELING. I WOULD LOVE TO SEE A RECALL ON THIS BECAUSE I HAVE DONE NOTHING AND I WAS TOLD BY MY LOCAL FORD DEALERSHIP THAT I WILL HAVE TO PAY $370.00 TO GET IT FIXED AND I JUST DON'T SEE THAT AS FAIR AND REASONABLE. *TR

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Jan 2015
Nov 2015

THE DRIVERS DOOR AJAR LIGHT GOES ON AFTER THE DOOR IS CORRECTLY CLOSED. THIS PROBLEM HAS GOTTEN WORSE OVER THE COURSE OF A COUPLE OF WEEKS. THE LIGHT NOW STAYS ON CONTINUOUSLY AND WHEN THE CAR SLOWS TO A STOP A YELLOW PANEL LIGHT TELLS THE DRIVER TO PUT THE CAR IN PARK. THIS IS VERY DANGEROUS AND MUST BE CORRECTED AS SOON AS POSSIBLE!

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Sep 2015
Nov 2015

MY 2012 FORD EDGE HAS DRIVER DOOR AJAR INDICATOR, CLOSING THE DOOR REPEATEDLY DOES NOT CORRECT THE PROBLEM. THE CAR KEEPS TELLING ME TO SHIFT TO PARK. THE DOOR SWITCH IS A MODULE INSIDE THE DOOR.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Sep 2015
Oct 2015

I PULLED OUT OF MY DRIVEWAY AND AT 9 MPH MY DOORS AUTOMATICALLY LOCK. THEY ALL LOCKED WITH THE EXCEPTION OF MY REAR DRIVER DOOR. THE DOOR AJAR LIGHT WAS STILL LIT ON MY INSTRUMENT PANEL. I OPENED THE DOOR AND RECLOSED IT SEVERAL TIMES. A FEW HARDER AND A FEW LIGHTER SLAMS AND IT NEVER WENT OFF. THE LIGHT STAYS LIT FOR A FEW DAYS TO A FEW HOURS AND COMES AND GOES OFF AS IT PLEASES. I HAVE EVEN REFRAINED FROM USING THAT DOOR AND IT WILL STILL GO OFF AND LIGHT UP WHEN IT WANTS. I HAVE FOUND SEVERAL POSTS ON THE INTERNET OF THIS SAME ISSUE WITH OTHER FORD VEHICLES: F150, EDGE, RANGER AND ESCAPE NEWER YEAR MODELS FROM 2007 TO CURRENT. IF THE DOORS DO NOT LOCK THIS PUTS THE PERSON OR PERSONS IN THE VEHICLE AT RISK. IT IS A SAFETY HAZARD. THIS MAY ALSO AFFECT THE PROPER ACTIVATION OF THE ALARM WHICH IS ALSO A SAFETY HAZARD. THIS IS A COSTLY FIX THAT IS UNNECESSARY TO THE CONSUMER SINCE THIS IS SUCH A COMMON PROBLEM WITH FORD TRUCKS AND SUVS. IT WOULD BE A RELIEF TO KNOW THAT FORD COULD BE TAKING SUCH SERIOUS CONSIDERATION SINCE IT PUTS ITS CONSUMERS IN JEOPARDY. I LOVE FORD AND ESPECIALLY MY FORD EDGE, BUT THIS IS A VERY ANNOYING PROBLEM AND CONCERN FOR MY FAMILIES' SAFETY. *TR

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Mar 2015
Aug 2015

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN THE VEHICLE WAS STARTED, THE DOOR AJAR WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHILE THE DOOR WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DETILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

Type: Vehicle, Vehicle: 2012 FORD EDGE, Manufacturer: Ford Motor Company
Incident: Nov 2015

Trend Over Time

Complaints by year

Quick Summary

The 2012 Ford Edge has 78 Structure complaints on file. 2 crashes have been reported. Review the timeline above for detailed owner experiences.