2015 Ford Edge UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
THIS VEHICLE IS LEAKING AROUND THE HAND GRIP (DRIVERS SIDE) AND LEAKING IN THE FLOOR.
THE DRIVER'S POWER WINDOW INEXPLICABLY AND SUDDENLY FAILS TO OPERATE. AS A RESULT, THE DRIVER'S WINDOW WILL FAIL TO OPEN, CLOSE OR QUIT OPERATING LEAVING THE WINDOW PARTIALLY OPEN/CLOSE. THIS PROBLEM OCCURS WHEN THE VEHICLE IS IN MOTION OR STATIONARY . . . . ANYWHERE/ANYTIME. DURING INCLEMENT WEATHER, IF THE WINDOW IS STUCK OPEN OR PARTIALLY OPEN POSITION, IT BECOMES DIFFICULT TO SAFELY OPERATE THE VEHICLE.
WITHIN THE LAST 6 MONTHS MY REAR GATE HAS CLOSED WITHOUT ANY ACTION BY ME. THE FIRST TIME IT HAPPENED WAS 6 MONTHS AGO. I WAS LOADING IN THE BACK OF MY EDGE AND THE REAR GATE STARTED CLOSING. IT CLOSED ON MY BACK AND WOULD NOT STOP. I NOTICED IT WAS NOT GOING TO STOP SO I DUCKED REAL FAST TO GET OUT OF THE WAY. I HAD A STIFF NECK FOR WEEKS. I WENT TO PICK UP TILE AND THEY WERE LOADING IT IN THE BACK AND I NOTICED THE GATE STARTING TO CLOSE AND I YELLED AT THE GUY TO DUCK AND GET OUT OF THE WAY. MY WIFE WAS PUTTING SOMETHING IN THE BACK AND I YELLED TO HER TO GET OUT OF THE WAY. I HAVE TAKEN THE VEHICLE TO 2 DEALERS AND EACH SAID NO TROUBLE FOUND. THIS COULD BE DANGEROUS IF A LITTLE KID WAS IN THE BACK WHEN IT WAS CLOSING ON ITS OWN SINCE THERE DOES NOT SEEM TO BE ANY SAFETY TO STOP IT. THE VEHICLE WAS OFF EACH TIME WITH THE GATE OPEN EACH TIME.
I PURCHASED A CERTIFIED USED FORD EDGE 2015 MODEL IN JULY 2016 AT THIS DEALERSHIP. ON 9/10/17 WHILE DRIVING, I HAD A LOSS OF POWER AND SOME OF THE DASHBOARD LIGHT LIT UP. I MADE TO A PARKING LOT, PUT THE CAR IN PARK AND THEN IT WORKED FINE. THEN ON 10/24/17 WHILE DRIVING TO WORK THROUGH AN INTERSECTION, I LOST POWER AGAIN. I COASTED THROUGH AND PULLED OVER. AGAIN, I WAS ABLE TO PUT THE CAR IN PARK AND THEN IT WORKED. I CALLED GILBERT BAUGH AND THEY SAID I NEEDED TO BRING THE CAR IN. I TOOK THE CAR TO THE DEALERSHIP ON 10/28/17. I EXPLAINED WHAT HAD HAPPENED AND ASK THEM TO LOOK AT THE CAR. LATER THE GUY CAME TO ME AND SAID THEY DROVE THE CAR AND DIDN'T HAVE ANY PROBLEMS BUT THEY TRIED TO RESET THE COMPUTER AND THERE WAS A GLITCH AND THEY CAN'T GET THE CAR TO CRANK. THEY SAID I WOULD NEED TO LEAVE THE VEHICLE. I LEFT THE VEHICLE AND THEN THEY CALLED 10/30 AND SAID THAT THE COMPUTER WAS BAD AND THAT I WOULD NEED TO REPLACE IT, AND IT WASN'T COVERED UNDER MY POWERTRAIN WARRANTY. I QUESTIONED THEM ON THIS BECAUSE THE CAR WAS DRIVABLE WHEN I TOOK IT IN. I CALLED 11/2/17 AND THE COMPUTER WAS NOT IN YET. THEY CALLED ON 11/3 AND SAID THEY RECEIVED THE COMPUTER AND PUT IT IN BUT THAT THE CAR WAS DOING THE SAME THING, WOULD NOT CRANK. I CALLED THEM AGAIN A FEW DAYS LATER AND THEY THOUGHT MAYBE THERE WAS A PROBLEM WITH THEIR COMPUTER THEY WERE USING TO PROGRAM AND HAD CONTACTED FORD FOR ASSISTANCE. AGAIN, I WAITED TO LATER BE TOLD THAT NEW SOFTWARE WILL NEED TO BE WRITTEN BY FORD TO SOLVE THIS PROBLEM. IT HAS NOW BEEN 5 WEEKS, MY CAR IS STILL IN THEIR SHOP AND THEY ARE UNABLE TO PROVIDE ME WITH AN ESTIMATED TIME FRAME FOR REPAIR. THEY SAID THEY ARE WAITING FOR FORD. I REQUESTED A BUYBACK THROUGH FORD, IT WAS DENIED DUE TO MY CAR HAVING APPROXIMATELY 55,000 MILES ON IT.
2015 FORD EDGE MOOONROOF GLASS SHATTERED FOR NO REASON AT ALL. IT WAS IN THE CLOSED POSITION AND NOTHING HIT IT.
UNLIKE OTHER FORD VEHICLES, THE EDGE REAR BACKUP SYSTEM ACTIVATES ONLY WHEN THE VEHICLE IS APPROACHING AN OBJECT AT LESS THAN 3 MPH OR AN OBJECT IS APPROACHING THE REAR OF THE VEHICLE DIRECTLY. LATERAL MOVEMENT IS NOT DETECTED. ALSO, STATIONARY OBJECTS DIRECTLY BEHIND THE VEHICLE WITHIN THE VEHICLE,S WARNING ZONE ARE NOT DETECTED UNLESS THE VEHICLE IS MOVING. WITHIN THE FIRST WEEK OF DRIVING THIS VEHICLE, I TRIED TO BACK UP FROM A PARKING SPACE. A PEDESTRIAN WAS WALKING DIRECTLY BEHIND THE RIGHT REAR OF THE VEHICLE. THE VEHICLE STARTED REARWARD AND HIT THE PEDESTRIAN WITHOUT ANY AUDIBLE WARNING. THE PEDESTRIAN CONTINUED TO THE RIGHT SIDE OF THE VEHICLE, GAVE ME A DISGUSTING LOOK AND WALKED AWAY I RETURNED THE VEHICLE TO THE FORD DEALER COMPLAINING ABOUT THE BACKUP SYSTEM AND WE TESTED TWO OTHER NEW EDGE'S. THEY PERFORMED THE SAME WAY. THE OWNER'S MANUAL OUTLINES THE SAME BACKUP PROCEDURE AS I DESCRIBED ABOVE. THE DEALER EXPLAINED THAT THIS SYSTEM WAS NEW AND ONLY ON THE 2015 AND BEYOND EDGE. I THINK THIS SYSTEM IS POORLY DESIGNED COMPARED TO OTHER FORD VEHICLES. I ALSO HAVE A 2016 EXPLORER WITH A REAR BACKUP SYSTEM. AN AUDIBLE WARNING SOUNDS EVERY TIME SOMETHING IS WITHIN THE BACKUP ZONE I.E. STANDING STILL, LATERAL MOVEMENT, APPROACHING, ETC. I WOULD LIKE TO SEE SOME TYPE OF INVESTIGATION INTO THIS MATTER. THANK YOU
WHILE DRIVING, AT TIMES THE SENSORS, L OR R SIDE WILL ACTIVATE, WITH NOTHING CLOSE TO THE VEHICLE. I HAVE DRIVEN OUT OF MY DRIVEWAY , IT COME ON OR AT AN INTERSECTION, AGAIN WITH NOTHING AROUND THE CAR AND THE SCREEN AND BELLS GO OFF AS IF SOMETHING IS CLOSE. IT HAS BEEN TO THE FORD DEALERSHIP TWICE AND OF COURSE NOTHING.
ON 10-18-2016 OUR EDGE LOST ALL POWER ON A RESIDENTIAL STREET; SPEED REDUCED TO 2 MPH. WE DROVE HOME; THE VEHICLE WAS TOWED TO DEALERSHIP, & THE ELECTRONIC THROTTLE BODY WAS REPAIRED. ON 11-15-16 THE SAME THING HAPPENED, BUT THIS TIME WE WERE IN DALLAS ON HIGHWAY 289 IN AN INTERIOR LANE AT 55 MPH. WE SLOWED TO 2 MPH, BUT REACHED A PARKING LOT. FORD DEALER THEN REPLACED THE THROTTLE BODY AND MOTOR ASSEMBLY. FORD KNOWS OF THE THROTTLE ISSUE, AND ONLY REPLACES IT AFTER THE SECOND MALFUNCTION. THIS POLICY PUTS ALL EDGE DRIVERS AT RISK AND SHOULD BE CHANGED TO REPLACE THEM IMMEDIATELY.
WHILE DRIVING ON THE FREEWAY THE CAR COMPLETELY TURNED OFF THREE TIMES. THE MESSAGE WHICH APPEARED WAS "HILL START UNAVAILABLE". WE HAD IT TOWED TO THE DEALER. WE WERE TOLD IT WAS THE THROTTLE AND TOLD THAT THEY COULD NOT GUARANTEE THAT IT WOULD NOT HAPPEN AGAIN.
WHILE DRIVING MY BRAND NEW FORD EDGE THE "FULL ACCESSORY POWER ACTIVE" WARNING INDICATOR LIGHT CAME ON AND THE CAR SHUT DOWN. THIS HAS HAPPENED TWICE SINCE I BOUGHT THE CAR. HAS BEEN IN THE SHOP FOR 4 DAYS AND NO ONE CAN TELL ME WHAT IS WRONG. BOTH TIMES THE CAR HAS SHUT DOWN, I AM ABLE TO DRIFT OFF TO THE SIDE OF THE ROAD, PUT IT IN PARK AND RESTART IT AND DRIVE AS NORMAL. I AM SCARED TO DRIVE THE CAR FOR FEAR OF IT STALLING MID INTERSECTION OR WHILE I AM PULLING OUT IN TRAFFIC.
2015 EDGE SPORT. WITHOUT WARNING CAR STALLED WITH WARNING "FULL ACCESSORY POWER ACTIVE" WAS STALLED IN VERY BUSY STREET ON WHICH MANY ACCIDENTS OCCUR. GOT CAR STARTED AGAIN STALLED AGAIN WITH SAME WARNING HAD TO BE TOWED TO DEALER. LOOKED ON INTERNET AS WELL AS THIS SITE AND SAW SAME THING HAPPENING TO OTHERS HOPEFULLY NO ONE HAS TO DIE BEFORE FORD FIXES THIS .
VEHICLE SOLD IN AUGUST 2015 WITHOUT RECALL ISSUE-15B21 WATER SEEPING THROUGH THE A-PILLAR AREAS BEING ADDRESSED PRIOR TO SALE OF VEHICLE. FORD RELEASED THIS NOTIFICATION TO DEALERSHIPS IN JUNE 2015 THAT THE ISSUE MUST BE CORRECT PRIOR TO SALE. THE SERVICE ISSUE OF 15B21 WAS NOT REPAIRED AND NOR WAS I NOTIFIED BY THE MANUFACTURER OR THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. THE BEGINNING STAGES OF THE WATER DAMAGED CAUSED BY THIS ISSUE ARE: REMOTE START FAILING TO OPERATE, RIGHT HEADLIGHT, REMOTE UNLOCK AND POWERED DRIVERS SEATS INTERMITTENTLY WORKING, SMELL OF MILDEW AND SOAKED FLOOR CARPETS, ALSO FROST APPEARING INSIDE EVERY WINDOW OF THE VEHICLE.
4 DAYS AGO I STARTED MY VEHICLE AND PUT IT IN DRIVE AND IT WOULD NOT MOVE. THE ENGINE ICON CAME ON AND THE MESSAGE SAID SOMETHING ABOUT "POWER ACCESSORY ", IT DID NOT LAST LONG ENOUGH FOR ME TO READ IT. THE SAME THING HAPPENED AGAIN TODAY AS I WAS DRIVING IN REVERSE OUT OF A DRIVEWAY THAT WAS ON AN INCLINE. I LOST ALL POWER AND HAD NO CONTROL OF THE VEHICLE. IT WAS VERY SCARY. AGAIN THE POWER ACCESSORY NOTICE FLASHED. BOTH TIMES I HAD TO TURN THE VEHICLE OFF AND RESTART AND IT WAS FINE. I ONLY HAVE 1400 MILES ON THIS VEHICLE AND BOUGHT IT WITH 600 MILES ON IT ABOUT A MONTH AGO. THIS IS CRAZY.
DOOR AJAR LIGHT REMAINS ON EVEN THOUGH THE DOOR IS CLOSED. THIS IS DANGEROUS BECAUSE THE LIGHTS IN THE CAR ALSO REMAIN ON AT NIGHT FOR SEVERAL MINUTES WHILE DRIVING (AT NIGHT IT CAN BE DIFFICULT TO SEE OUT OF THE VEHICLE).
THE VEHICLE WAS PARKED, I OPENED THE SHADE TO THE VISTA ROOF TO FIND THE LARGE PANEL CRACKED IN SEVERAL LOCATIONS FOR NO APPARENT REASON. THERE WAS NO POINT OF IMPACT, THE VEHICLE HAD NOT BEEN IN A HAIL STORM, ETC. WE WERE CONCERNED IT WOULD SHATTER, WE WERE NOT AT HOME AT THE TIME THIS WAS DISCOVERED, WE DROVE DIRECTLY TO THE FORD DEALERSHIP, THEY STATED IT WOULD BE COVERED UNDER THE STANDARD WARRANTY BUT IT WOULD NEED TO BE ORDERED. WE COVERED THE GLASS WITH CARPET MASTIC TO PREVENT SHATTERING UNTIL A REPAIR COULD BE DONE.
I ENCOUNTERED A SUDDEN AND INEXPLICABLE PROBLEM WITH MY VEHICLE THAT INVOLVED THE LOSS OF THE ABILITY TO ACCELERATE. . . WHILE I WAS IN TRAFFIC ON A BUSY ROAD. THE GEAR SHIFT WAS STILL IN THE DRIVE POSITION WHEN THE INCIDENT OCCURRED REQUIRING ME TO DRIFT INTO A DRIVEWAY/PARKING LOT, NARROWLY AVERTING AN ACCIDENT. THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 25 MPH. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION. I GOOGLED THIS PROBLEM AND IT SEEMS A LOT OF PEOPLE HAVING THE SAME PROBLEM
FORD EDGE SHUT DOWN WHILE DRIVING ON HIGHWAY. MESSAGE ON DASHBOARD APPEARED WITH THIS WARNING: FULL ACCESSORY ACTIVE. IT HAS HAPPENED A FEW TIMES THIS MONTH. THIS COULD BE TRAGIC!
RIGHT REAR CHILD LOCK FAILED. MY 3 YEAR OLD WAS ABLE TO OPEN THE DOOR AND ONCE HE OPENED IT THE DOOR BECAME JAMMED AND WOULD NO LONGER CLOSE. ROADSIDE ASSISTANCE WAS CALLED. VERY UPSET ABOUT INCIDENT BECAUSE IF MY SPEED WOULD HAVE BEEN FASTER AND AN OLDER CHILD WOULD HAVE OPENED IT THERE COULD HAVE BEEN INJURIES.
THE 2015 FORD EDGE (V6, AWD) I HAVE, HAS A MOTION-SENSORED TAILGATE THAT OPENS AND CLOSES WITH THE WAVE OF YOUR FOOT UNDERNEATH THE REAR BUMPER. WHILE LOADING GROCERIES AND LEANING INTO VEHICLE, THE TAILGATE HAS RANDOMLY STARTED TO CLOSE ON ME. THE FIRST TIME IT HIT ME IN THE HEAD AND CONTINUED TO CLOSE, EVEN THOUGH MY BODY WAS STILL "LEANING INSIDE" THE TRUNK AREA. THERE IS NOT A SENSOR TO DETECT THAT A PERSON IS STILL THERE AND CONTINUED TO CLOSE ON ME. I HAD TO QUICKLY DODGE OUT OF THE WAY TO AVOID THE TAILGATE COMING DOWN ON ME. THIS HAS HAPPENED TWICE TO ME AND ONCE TO MY HUSBAND. EVERY OCCURENCE INVOLVED LOADING GROCERIES. I HAVE REPORTED THIS TO THE DEALERSHIP WHERE I BOUGHT THE VEHICLE AND HAVE AN APPOINTMENT TO TAKE IT IN FOR THEM TO INSPECT. I TOLD THE SERVICE MANAGER THAT THIS IS A REAL SAFETY ISSUE AS IT COULD DEFINITELY HURT A CHILD AND/OR ADULT WHEN IT OCCURS.
WHEN MAKING A RIGHT HAND TURN AFTER MAKING A FULL STOP THE VEHICLE LITERALLY STOPPED. I COULD NOT GIVE THE CAR THE GAS , IT WOULD NOT MOVE. I LUCKILY - PULLED OVER , PUT THE VEHICLE IN PARK AND RESTARTED IT. THIS IS SCARY AND I NEED TO KNOW WHY THIS IS HAPPENING.I HAVE HAD IT 10 DAYS AND THERE IS 457 MILES ON IT. I JUST LOOKED UP SIMILAR COMPLAINTS ABOUT THE THROTTLE BODY AND FORD. THIS NEEDS AN INVESTIGATION AND RECALL AS I SEE IT.
THE CAR LEAKS WATER WHEN IT RAINS. THERE WERE PUDDLES OF WATER ON THE FLOOR... THE COMPLETE CRUMPLE ZONE WAS FILLED WITH WATER PUSHING UP THROUGH THE PADDING AND CARPET. FORD FAILED TO PUT A NECESSARY SEAL BETWEEN THE DOOR AND THE FRONT FENDER. IN ADDITION TO THE INTERIOR DAMAGES TO THE CAR, I AM WORRIED OF THE STRUCTURE INTEGRITY OF THE CRUMPLE ZONE AND FRAME CAUSED BY WATER SITTING IN THE CAR FOR MONTHS.
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Quick Summary
The 2015 Ford Edge has 71 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.