2017 Ford Edge Brakes

RECALL FOR BUSHINGS & CUSTOMER SATISFACTION LETTER FOR BROKEN FLEXPLATE REPAIRED AT THE SAME TIME. 1 HOUR AFTER RECIEVING CAR, TOOL BAR POPS ON DASHBOARD. TAKES BACK TO DEALERSSHIP- STATES THEY FORGOT TO PROGRAM SOFTWARE. 3 DAYS LATER DASHBOARD LIGHTS UP PARKING BRAKE MALFUNCTION SERVICE REQUIRED/ SERVICE NOW. I NEVER TOUCH/USE THE PARKING BRAKE. NOR HAVE I HAD ANY LIGHTS/ ISSUES WITH MYCAR BEFORE THIS. THE PARKING BRAKE WAS TURNING ON AND NOT EVEN ENGAGED. TAKES BACK TO DEALER AFTER NOT EVEN A WEEK LATER TO BE TOLD THIS IS A COMMON ISSUE WITH THE CAR, NOT RECALLED THOUGH. THE RIGHT REAR BRAKE HARNESS NEEDS REPAIR. BEST TO REPLACE BOTH BECAUSE IT'LL GO OUT NEXT. 3 TRIPS TO THE DEALER AND $600 LATER HERE WE ARE FOR FORD MALFUNCTIONS.

On 2-17-23, the right rear brake hose ruptured. The brake pedal sunk almost to the floor and two different brake warning lights came on. The brake fluid reservoir had no visible fluid in it and I saw fluid on the right rear tire. That day I took the vehicle to a dealership in Beaverton, OR without accident or injury. In September 2020 both front flexible brake hoses were replaced due to Recall 20S42/NHTSA Recall 20V-469. If, as I suspect the rear brake hoses are made by the same manufacturer as the front hoses it seems logical that the rear hose rupture is also a factory defect that likely should be recalled. So far 3 out of 4 of the brake hoses have been replaced- the front two under NHTSA safety recall for fear of rupture and the right rear for actual dangerous rupture. I am extremely worried about the potential untimely and dangerous rupture of the left rear brake hose. On 4-26-20, I purchased a Ford PremiumCARE extended warranty that is in effect for this vehicle, but so far Ford refuses to cover the right or left rear brake hose under warranty. I have filed a complaint with the Better Business Bureau Arbitration Program for Ford over this matter (Attached).

Right rear brake hose ruptured.

While driving on the interstate in evening rush hour traffic, the traffic became "stop and go" traffic. I applied the brakes and to much my surprise the pedal went from firm to a bleed off condition. I was unable to pull over so I began driving the vehicle then shifting to neutral and pumping the brake in order to stop. This condition continued until my brake fluid low warning came on. I eventually made it to a Quick Trip and was able to look under the hood and the underside of the car did not see anything dripping. I purchased some brake fluid and used all of it to fill the reservoir, as it appeared that the system was dry and no more fluid was available to leak out. My daughter met me at the Quick Trip and I had her follow me another 9 miles to drop off a Foster Dog and then home. When we stopped to drop off the dog she noticed a small area at my passenger rear tire that was dripping. I inspected it and confirmed that it was brake fluid. She continued to follow me home and she noted that when I put on my brakes before pulling onto the service road that it was "raining fluid" from the passenger rear tire area. When I got it to the house I put the car up on jacks, removed the tire and found the hydraulic hose, that supplies the brake calliper, had an area that was ruptured.

Had brake calipers replaced 3 weeks ago. Picked up vehicle and brake pedal was going to the floor. Dealer said it was air in the line. Get vehicle back and 2 weeks later I am driving I apply the brakes and the pedal goes to the floor and my vehicle barely stops. Almost hit the person in front of me. The warning light for Low Brake Fluid Comes on. I am told by the Dealer that the rubber brake line is leaking somewhere. Ford says that my vehicle is not a part of the recall on the Ford rubber hose issue. How is this not the same issue!

I was parked. Pressed brake to start car; brake pedal went all the way to the floor. When the car started warning message appeared that brake fluid was low. I had no prior warnings/signs of brake failure. I had no brakes whatsoever making the car undriveable. Car was taken to Firestone Complete Auto Care where it was determined a rear brake hose had prematurely ruptured, whereby leaking all brake fluid. Said brake hoses should last 20+ years. Brake hose was replaced by Firestone.

On 03/16/2018 my wife noticed her brakes were not working correctly. The brake pedal would go straight to the floor and she had trouble getting the car to stop. She called and said the warning for low brake fluid came on as well. When she arrived home I noticed the rear driver side brake line was leaking. The car had to be towed to Arrow Ford in Abilene, Texas. The dealership tried to say my wife ran something over but the location behind the rear shock does not allow any room for debris to hit the brake line. We’ve already have had the front brake line rupture before the recall on the front brake lines. We had to pay out of our pocket without reimbursement and now we are going to pay for the rear brake line to be replaced. This is an extremely dangerous issue with ford brake lines that needs to be addressed. Luckily my wife was driving in town at slower speeds cause this could have been fatal. There has been no inspection on the component except from the dealership mechanic after the rupture. Currently my wife’s vehicle sits at the dealership waiting for repairs.

In 2020, Ford issued a recall of 2015-2018 Ford Edges due to a FRONT brake jounce hoses that could rupture. Ford Reference recall# 20S42. Today, the REAR brake hoses ruptured, which caused a progressive brake fluid leak; which caused the brake fluid warning indicator light to illuminate. This caused a reduction in the rate of deceleration, and having to tow the vehicle to a Ford dealership for repair. Concerned that the same issue with the front hoses have now affected the REAR brake hoses.

While my wife was driving this vehicle at highway speeds she attempted to brake and realized she had little stopping ability. She managed to slowly get the vehicle to our home without having to be towed . I then inspected the vehicle and after taking off the drivers side rear wheel realized the brake line at the caliper had burst and allowed the brake fluid to drain out. Keeping in mind there was a recall on the front brake lines which we had repaired-I was hopeful FORD would also repair this brake line. After contacting the dealership was told no recall had been issued for this problem and I would have to have it repaired myself. Luckily my wife or someone else wasn’t seriously injured throughout this incident. I have taken a picture of the brake line for review and have a copy of the repair bill and the cost of the brake line.

Bought this car used. Never received recall letter. Wife was driving car stepped on brake. Pedal went to the floor and car stopped slowly. Dealer and Ford Corp both said they would replace both front brake hoses but parts would take up to two weeks to get. They said I am not entitled to a loaner car or towing of the vehicle because the recall letter stated that the hoses could leak not that it could break. They also said that NHTSA stated in the letter that it was not unsafe to drive the car. Really, a brake issue is not unsafe. I think they are splitting hairs to avoid the costs involved.

Brake pedal went to floor, had car taken to repair shop, was explained that battery acid leaked onto metal Brake lines between master cylinder and ABS component corroding it and causing loss of brakes, this vehicle has only 24666 miles on it always garaged we are original owners,vehicle is being repaired using original Ford parts , I asked repair shop to save these damages parts and yes you are welcome to view them,my wife was able to come to a complete stop without damaging vehicle or personal injury, I wouldn’t want anyone to get hurt if this should happen again to someone

front driver side Brake hose went out. got it fixed at the ford dealership. a couple months later my front passenger side brake hose went out. got it fixed at the ford dealership, but this time the dealership told me my master cylinder was bad and I needed to get that fixed too. ford finally acknowledged the problem, but it took them a year to actually fix it. a year after they acknowledged the recall and actually fixed it a couple months later my rear brake hose went out. however ford dealership refused to fix the rear brake hose, the dealership said the rear brake hoses were not included in the recall (only the front brake hoses).

VEHICLE IN MOTION ON CITY STREET BRAKE FLUID WARNING SYSTEM WENT OFF. PULLED OVER AND FOUND OUT BRAKE FLUID RESERVOIR WAS COMPLETELY DRY. TOOK IT TO HERITAGE FORD IN CORYDON, IN AS THERE IS A RECALL FOR THIS FROM SEPT. 2020 BUT NO PARTS AVAILABLE. THEY HAVE SAID 3 DAYS TO REPAIR ONLY ONE BRAKE LINE AND WE HAVE TO PAY OUT OF POCKET, NO RENTAL CAR. WE CALLED FORD CORPORATE OFFICE AND ARE ADVISED OF THE SAME.

I received a letter from ford in May that there was a recall on my model ford fusion. I have called my ford dealer 3 times since May and they keep saying they haven't received the parts for this recall. Am I putting my family at risk by driving my vehicle? How much longer can I expect to wait? On may 5th I had front and back rotors replaced because my brakes were making a strange noise when I pressed on them. Is this part of the recall problem? If it is shouldn't I get a refund for the work done? It cost me $667.85 Thank you for your time.

RECALL IS STILL INCOMPLETE BY THE MIDWAY DEALER IN MIAMI SINCE MAY 2021

I received a Safety Recall Notice number 20S42/NHTSA Recall 20V-469 in May, 2021. Since then I have been unable to have the problem resolved by Ford Motor Company due to as they say "waiting for parts to be delivered to dealership." Is this acceptable? Where's the urgency due to a safety recall? Can you help? I have contacted the local dealership over 5 times to see when this safety recall can be taken care of. Each time the response is the same. They have no parts and they are on backorder. Required to call back at a later date.First recall notice was received September 2020, Latest recall notice May 2021. Recall has not been completed.

After received a recall notice for 20S42 in May 2021 I have contacted local dealerships weekly and they have continued to tell me that they can't get the parts from Ford. I called Ford today and they tell me that the parts that they originally sent out still have a defect so they are going to be issuing new parts and a NEW recall notice at the end of July. It is ridiculous for it to take this long to resolve something that has been deemed a safety issue. Also, the dealerships do not seem to have this information because all they know is "they can't get the parts". The backorder/issue with parts should have been communicated to the dealerships and vehicle owners.

On May 24, 2021 my brakes failed on my 2017 Ford Edge and it was towed to Baxter Ford in Omaha NE (dealership where I purchased the vehicle). Baxter determined this was due to Safety recall 20S42 / NHTSA recall 20V-469. After repair was made on the front flexible brake lines the car was still not performing correctly and Baxter determined the right rear brake line also needed to replaced. This was not covered under the recall or the warranty. I called my ASE certified mechanic, who has been servicing all of my vehicles for over 10 years, to discuss with them. They told me the front and rear brakes lines are separate from each other, but they have been servicing many Ford vehicles with same rear brake line problem and just had 2 Ford F150's the previous week, one with about the same mileage as my vehicle (61,000). I am diligent with servicing my car for maintenance, oil changes and repair. My vehicle had been in to my mechanic on Feb. 18, 2021 at 57,318 miles and all fluids were also checked and everything was fine. On May 24, 2021 at 61,892 miles my 2 front brake lines and one rear brake all lost their fluid at the same time. Baxter Ford filed a request with Ford to have this covered for repair and it was denied. I contacted Ford to request to have this reviewed and was denied. However, I was told just to hold on to my receipt in case the NHTSA files a recall and would be reimbursed at that time. I have also talked to several other Ford vehicle owners who have experienced the same problem and I think this needs to be reviewed. You can reach me at [XXX] or [XXX] if you have questions or need additional information. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

On my 2017 Edge, the brakes "grab" rather than stopping smoothly. This winter, driving on snow covered roads, you couldn't slow up approaching a stop light without the ABS system coming into play. There was no gentle way of stopping the car. Tapping the brakes is like a "panic" stop with a regular vehicle. Ford has replaced the Brake Booster on 2015-2016 models but not 2017. Refer to TSB# SSM-45857.

2017 FORD EDGE. CONSUMER WRITES IN REGARDS TO POTENTIAL LEAK OF FRONT BRAKE HOSES. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE TO COMPLETE THE REPAIR.

I WENT TO PUSH MY BRAKES AT A STOP SIGN AND I FELT THE BREAK GO ALL THE WAY TO THE FLOOR AND HEARD A POP NOISE AND FELT THE PRESSURE UNDERNEATH THE BRAKE PEDAL I HAD TO COAST TO THE SIDE ALMOST GOT IN AN ACCIDENT. I LOOKED AT THE RIGHT SIDE BRAKE LINE AND IT APPARENTLY HAD BURST BRAKE FLUID WAS LEAKING I HAD TO GET MY CAR TOWED TO THE FORD DEALERSHIP

WHILE DRIVING IN NEW ALBANY, INDIANA ON SATURDAY, APRIL 10, 2021, THE BRAKE LIGHTS ALL CAME ON AT ONCE. MY HUSBAND HAD ME PULL OVER INTO A PARKING SPOT AND HE SAID THERE WAS 0 BRAKE FLUID IN THE RESERVOIR. HE HAS WORKED ON BRAKES AS A MECHANIC HIS WHOLE LIFE (71 YO NOW) AND SAID HE HAD NEVER SEEN ANYTHING LIKE IT. HE DROVE TO A VERY CLOSE GAS STATION AND GOT A CAN OF BRAKE FLUID AND WHEN WE GOT HOME HE HAD HIS BROTHER LOOK UNDER IT WHILE HE PUMPED THE BRAKES. IMMEDIATELY NOTICED THE HOSE WAS RUPTURED. TOOK IT TO HERITAGE FORD IN CORYDON, IN WHICH IS THE CLOSEST FORD DEALIERSHIP TO US. WE FOUND PAPERWORK THAT WAS SENT IN SEPT. 2020 THAT SAID THIS WAS SAFETY RECALL NOTICE 20S42/NHTSA RECALL 20V-469. THEY CALLED AND SAID THEY WILL NOT PAY FOR THIS. WE CALLED THE MAIN FORD CORP. PHONE NUMBER AND THEY TOLD US THE SAME THING. BOTH THE DEALER AND FORD CORP. SAY WE MUST PAY UPFRONT AND MAY BE ABLE TO GET OUR MONEY BACK AND THERE MAY BE A FORM BUT ALL WE GOT WAS A TOLL FREE NUMBER TO FORD CUSTOMER SERVICE AND THEY DO NOT ANSWER THE PHONE. THIS COULD HAVE RESULTED IN FAILURE TO BRAKE OR STOP, CAUSING INJURY OR DEATH AS IT WAS IMMEDIATE WITHOUT PRIOR WARNING. THEY ONLY REPLACED THE PASSENGER SIDE AND WILL NOT REPLACE THE PASSENGER SIDE. THEY DID NOT CHECK THE BRAKES FOR FURTHER WEAR OR DAMAGE. THE RECALL NOTICE, INVOICE, AND PROOF OF PAYMENT ARE ATTACHED. THIS IS VERY DANGEROUS AND NOT RIGHT. FORD DEALER AND MAIN CORPORATE OFFICE HAVE SAID "THEY DON'T KNOW HOW THEY ARE GOING TO HANDLE THIS AND THAT'S WHY WE HAVE TO PAY UPFRONT." WE WANT OUR MONEY BACK TO START WITH AND WANT THE OTHER SIDE REPAIRED AT THEIR EXPENSE ALONG WITH BRAKE INSPECTION. THEY ALSO DID NOT OFFER A COURTESY VEHICLE ALTHOUGH WE ASKED REPEATEDLY FOR ONE.

I PURCHASED FORD EDGE 2017 OCTOBER 2020 ACCEPTING THAT THERE WAS A RECALL ON THE BREAK LINES. I DIDN'T EXPECT OVER 6 MONTHS LATER TO STILL BE DRIVING A CAR WHICH COULD HAVE A BREAK FAILURE. I DRIVE MY GRANDCHILDREN A LOT. THE PARTS ARE STILL NOT AVAILABLE FOR THE FIX. CONTACTED DEALER, THEY FILED MY CASE WITH FORD, BUT STILL NO RESOLUTION. THIS IS NOT ACCEPTABLE.

THERE IS A RECALL ON THIS VEHICLE. THE NOTICE TO GO TO A DEALER FOR CORRECTION HAS BEEN HELD UP BECAUSE OF PARTS AVAILABILITY. BUT EVERYTHING SUPPOSEDLY WAS TO BE READY BY THE LAST QUARTER OF 2020. THE LAST QUARTER OF 2020 ENDED 35 DAYS AGO. STILL HAVEN'T GOTTEN A NOTICE AS TO WHEN THE CAR CAN BE BROUGHT IN.

THE RECALL ON MY VEHICLE (DESCRIBED) IS FOR THE POSSIBILITY OF A HYDRAULIC BRAKE LINE TO RUPTURE, I HAVE BEEN WAITING FOR MONTHS AND THE PARTS I AM TOLD ARE NOT AVAILABLE?? SHOULD I JUST PARK THE CAR FOR MONTHS WAITING? OR CAN SOMETHING BE DONE TO WAKE FORD MOTOR COMPANY UP? I ALREADY HAD MY BRAKE LINE FAIL AND I HAD TO PAY FOR THE REPAIR, THIS IS INSANE