2017 Ford Edge UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
GLASS PANORAMIC MOON ROOF HAS SPIDER CRACKS THROUGHOUT. THIS WAS NOT CAUSED BY ANY IMPACT. THIS IS AN INHERENT MANUFACTURER DEFECT.
CRACKED SUN ROOF. VEHICLE WAS STATIONARY.
POWER LIFTGATE CAME DOWN WHILE STATIONARY UNLOADING GROCERIES STRIKING MY GIRLFRIEND IN THE HEAD.
TODAY, I NOTICED WAVY CRACKS THROUGHOUT MY REAR SUNROOF (AS I WALKED OUT TO MY STATIONARY PARKED CAR). THEY ARE ALL OVER THE PLACE. I HAVE NEVER HAD ANY TRAUMA TO THE ROOF. I GOOGLED THESE CRACKS AND THERE ARE MANY COMPLAINTS FROM FORD OWNERS ABOUT THE SAME ISSUES. SOME OWNERS HAVE REPLACED THEIR SUNROOFS 3 AND 4 TIMES OVER. IT IS OBVIOUS THE GLASS IS DEFECTIVE. THERE ARE MULTIPLE MENTIONS OF A CLASS ACTION LAWSUIT. THE CRACKS ARE A SAFETY CONCERN CONSIDERING THEY MAY CRACK FURTHER AND FALL INTO THE BACK SEAT ON PASSENGERS. I AM TAKING IT IN TO THE FORD DEALERSHIP WHERE I PURCHASED IT TOMORROW.
WHILE DRIVING VEHICLE BOTH MYSELF AND MY WIFE BECAME VERY LIGHT HEADED AND THAT WAS FOLLOWED BY AN EXTREME HEADACHE AND NAUSEA. HAD VEHICLE TOWED TO LOCAL DEALERSHIP THEY PROCEEDED TO DO A TSB THAT NEEDED TO BE DONE AND UPDATED THE COMPUTER. WE TOOK VEHICLE BACK DROVE IT AND HAD SAME PROBLEM. RETURNED IT TO DEALER AND EXPLAINED THAT THERE WAS NO DIFFERENCE AND TO PLEASE TAKE ANOTHER LOOK STATING THAT THIS HAPPENED AFTER ABOUT 30 MIN OF DRIVING. THEY COULD NOT REPLICATE CONCERN SPOKE WITH FORD CUSTOMER CARE THEY OPENED A CASE ON THIS AND HELPED GET THE VEHICLE LOOKED AT ORIGINAL DEALER VEHICLE WAS PURCHASED AT. SAID DEALER IS 1HR 40MIN AWAY FROM WHERE WE LIVE SO ONCE AGAIN HAD IT TOWED AT OUR EXPENSE THEY CHECKED ALL THAT WAS DONE PRIOR AND DID THERE OWN TESTING AND ALSO COULD NOT REPLICATE PROBLEM AT THIS POINT BECAUSE BEING AFRAID THAT ONE OF US MIGHT PASS OUT WHILE DRIVING THIS BECOMES A BIG LIABILITY THERE IS A PROBLEM WITH THIS VEHICLE AND IF THE TESTERS ARE NOT SENSITIVE ENOUGH THEY NEED TO LOOK INTO BETTER WAYS TO TEST THERE VEHICLE THERE IS ONLY 22600 MILES AT THIS TIME ON OUR FORD EDGE 2017 NOT SURE IF EXHAUST OR SOME OTHER GAS OR CHEMICAL IS GETTING INTO THE CABIN BUT WHAT EVER IT IS IT MAKES YOU VERY LIGHT HEADED AND THE FORD COMPANY WILL NOT ADDRESS THIS PROBLEM THE EDGE IS VERY SIMILAR TO THE EXPLORER IN MANY WAYS AND SHOULD BE LOOKED AT THE SAME WAY THE EXPLORER WAS CHECKED OUT WHEN THEY FOUND THE PROBLEMS WITH EXHAUST GETTING INTO THE CABIN AREA BOTH POLICE AND REGULAR ISSUE VEHICLES
TAKATA RECALL
10/13/2018 - AT 28,500 MILES. NOTICED JUST YESTERDAY WHEN OPENING PANORAMIC SUNROOF CURTAIN IN DRIVEWAY, WHAT LOOKED LIKE A LARGE PUDDLE OF WATER ON SUNROOF WHILE PARKED. WAS NOT THERE THE DAY BEFORE. CHECKED IT AND SURE ENOUGH, IT IS A LARGE CRACK ACROSS THE SUNROOF. EXTREMELY DISAPPOINTED TO FIND. WILL BE CONTACTING LOCAL AUTONATION DEALERSHIP TO DISCUSS REPAIR. IT HAD BETTER BE UNDER WARRANTY. I'VE ONLY OWNED THE VEHICLE FOR SIX MONTHS. THIS IS UNACCEPTABLE.
SUNROOF HAS CRACKED FOR NO APPARENT REASON. NOTHING HAS COME IN CONTACT NOR HAS ANYTHING HIT IT DIRECTLY. NOT SURE OF WHEN THE CRACKS OCCURED.
PURCHASED THIS 2017 FORD EDGE TITANIUM AWD AS A DEMO FROM TOWN AND COUNTRY FORD IN LOUISVILLE KENTUCKY. VEHICLE HAD 5800 MILES. THE VEHICLE STAYS GARAGED AT MY HOME ADDRESS. I WAS PULLING THE VEHICLE OUT OF THE GARAGE INTO THE DRIVEWAY AND THERE WAS NOTHING AT ALL NEAR THE VEHICLE. I LOOKED INTO THE REAR VIEW MIRROR AND NOTICED WHAT LOOKED LIKE A PUDDLE OF WATER ON THE REAR PART OF THE SUNROOF. I GOT OUT OF THE EDGE TO FIND THAT THERE WAS A LARGE CRACK THROUGH THE REAR STATIONARY PART OF THE SUNROOF.
7/15/17 AT 867 MILES WHILE REVERSING DOWN MY DRIVE MY EDGE ENGINE STOPPED. I CONTACTED THE DEALER AFTER IT STOPPED TWICE MORE DRIVING FORWARD. TOWED FOR SAFETY. THE VEHICLE WAS AT THE DEALER ABOUT A WEEK. THEY WERE ABLE TO REPRODUCE BUT NOT DETERMINE CAUSE. THEY DID CONTACT FORD HOTLINE FOR ASSIST. THEY PUT ON MY INVOICE BAD PIN FITMENTS. THEY WERE NOT SURE IT WAS FIXED AND TURNED IT OVER TO ME. SATURDAY 10/21/17 DRIVING 55MPH ON 2 LANE HIGHWAY WHEN EDGE CAME TO UNEXPECTED HALT CAUSING ME AND MY PASSENGER TO LURCH FORWARD BEING HELD BY SEAT BELTS. THE LEFT SIDE OF THE DASH SHOWED ONE FAULT CODE AFTER ANOTHER. ORANGE WARNING LIGHTS LIT UP. I COASTED OFF THE HIGHWAY ONTO A DRIVEWAY. AFTER RESTARTED VEHICLE AND IT HAD NONE OF WARNINGS. DROVE OKAY. MONDAY CALLED DEALER SERVICE WHO GOT ME IN TUESDAY. SERVICE STATED THEY HAD COLD CODES BUT NO HARD FAULTS/CODES SO THE VEHICLE NEEDED TO BE DRIVEN TO GET IT TO ACT UP AGAIN. I WAS NOT TO RESTART THE ENGINE NEXT TIME IT HAPPENED. I WAS VERY UNHAPPY TAKING A VEHICLE THAT COULD STOP ANYWHERE AT ANY TIME. IS SAFETY A REAL CONCERN OR NOT? 10/30/2017 WAS REVERSING OUT OF PARKING SPOT AND EDGE ENGINE STALLED. START BUTTON FLASHING AND LEFT SIDE OF DASH HAD FAULT CODE AGAIN. CALLED DEALER SERVICE SO COULD GET TRY TO GET HARD CODES BUT THEY TECHNICIAN JUST SAID TO JUST START IT, SAME PROBLEM AS BEFORE. 11/2/17 REVERSING DOWN DRIVEWAY WHEN EDGE STOPPED AND DASH WENT CRAZY. ONE FAULT CODE AFTER ANOTHER CAME UP ON LEFT SIDE OF DASH. ENGINE START BUTTON FLASHING AND LOTS OF ORANGE WARNING LIGHTS ON. VIDEOED DASH. EDGE TOWED FOR SAFETY PER DEALER. SERVICE HAD EDGE 6 DAYS FINDING SOME COMMUNICATION ISSUES WITH/TO POWER TRAIN BUT NO DEFINITE CAUSE. THEY CONTACTED FORD WHO SAID PUT IN NEW POWERTRAIN CONTROL MODULE. EDGE RETURNED TO ME HOPING THIS WAS NEEDED REPAIR.
I HIT A UTILITY POLE HEAD ON. I SWERVED TO MISS A CAR. I WAS TRAVELING A SPEED AT ABOUT 25 MILES A HOUR. THE AIR BAG DIDN'T DEPLOY.
THE REAR HATCH CLOSED ON ME WITHOUT ANY KIND OF WARNING AS I HAD MY HAND'S FULL WITH GROCERIES AN COULD NOT STOP THE DOOR . THE CAR WAS IN PARK THE IGNITION WAS OFF
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Quick Summary
The 2017 Ford Edge has 37 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.