2019 Ford Expedition Engine

The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.

The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made abnormal rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.

The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 – Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.

The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, there was an abnormal rattling sound detected. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 65,000.

The contact owns a 2019 Ford Expedition. The contact stated that every time he started the vehicle, the engine would rattle and make a loud noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined there was manufacturer internal recall 21B10 that was to address a PCM Re-flash failure. The contact was advised by the dealer that his warranty did not cover the repair. The contact did not have the vehicle repaired. The manufacturer had been informed of the failure. The failure mileage was 70,236.

My family received a notice of Customer Satisfaction Program 21N08 – PCM Reprogram Due to Engine Shudder – 2017-2020 Ford F-150, 2018-2020 Expedition, & 2018-2020 Lincoln Navigator. We immediate began trying to locate an authorized repair facility. It took several months to get an appointment. During this time, our vehicle shuddered, stopped, and even turned off completely while driving. The problem continued to increase in intensity. When we were able to get the vehicle into a Ford dealership, they suggested that we contact Ford for the repairs that we needed. A private repair facility told us that now, because the shudder issue was not resolved right away, they discovered VCT phasers, VCT solenoids, timing chains and tensioners - failed setting code P0021 and causing engine to run rough. There was a loud rattle on startup which is related. P0018 stored in history. We have received a $4,000 repair estimate. I contacted Ford Customer service. They suggested I bring it into Ford Dealership. I explained that it had taken months to get in the first time. Customer service refused to provide me with additional authorized Ford repair (non dealers) in my location. Customer service refused to provide me with information on the error codes above. Customer service refused to provide me with more information concerning the PCMC reprogram and the known problems related to failing to obtain the reprograming. Customer service was not able to help me at all. I believe that the “PCM reprogram due to engine sudder” should be investigated as a potential formal recall program. Ford should repair of known issues a priority for their customers, and should also repair issues caused by failing to allow their customers to receive a timely remedy of this problem. I would also like more information on known issues with the PCM reprogram and engine shudder. I would like to view the quarterly reports.

On March 22, 2021, check engine light. Took vehicle to Ford dealer. Technician said cam phaser needed to be change. At around 72000 miles. Google search to find out, that is a common problem in the 3.5 eco boost engines. Vehicle was purchased certified used from Elder Ford Tampa, FL with about 33000 miles March 2020. Mall of George Ford, diagnose the check engine light.