2020 Ford Expedition Structure

The contact owns a 2020 Ford Expedition. The contact stated that upon entering the rear passenger’s side of the vehicle, the folding seat gap hider panel was missing, leaving a deep hole on the floor, approximately 19 inches deep. The contact believed that was a serious safety concern for a small child. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.

The contact owns a 2020 Ford Expedition. The contact stated that the front passenger’s side air conditioning tube was leaking fluid, causing the carpet on the front passenger’s side floor to become wet. The vehicle was taken to a local dealer where it was diagnosed but the results were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,185.

Front passenger door latch is inoperable from inside in cold weather (below freezing) preventing egress of front passenger without a seperate person opening door from outside vehicle.

The chrome trim around the center console where cup holders, gearbox are located has peeled. When driving and going to pickup something off the console, the chrome that is peeling is very sharp and has cut myself and my husband. This is a known issue with people with the same vehicle. It’s distracting while driving as you get a shock and do not expect that which can cause a motor vehicle accident. It also poses a danger for people that have a fear of the sight of blood while driving too.

Driver's door latch inoperable when in freezing weather, potentially blocking egress in emergency situation. Ford has issued a service bulletin to address this safety concern and engineering (and testing!) flaw, yet will not cover safety concern because car is out of warranty. SSM 50571 - 2018-2021 Expedition And 2020-2021 Explorer - Doors Intermittently Unable To Lock/Unlock And/Or Difficult To Open In Freezing Temperatures Some 2018-2021 Expedition and 2020-2021 Explorer vehicles may intermittently exhibit doors unable to lock/unlock and/or difficult to open in freezing temperatures. This may be due to water entering the interior door latch lock indicator cable assembly. To resolve the condition, replace the affected latch and cable assembly per Workshop Manual (WSM), Section 501-14. Use the latest level service parts only. APPLICABLE VEHICLES 2020 - 2021 CAR: TW U625N EXPLORER 2018 - 2021 TRUCK: B8 U553N EXPEDITION

I was driving down the highway and parts of the roof rack flew off and hit the car behind me in the process.Ford will not cover even though they have a recall on the same parts for the ford explorer

WE ARE ONLY DOING PICKUP ORDERS AS WE HAVE HAD COVID. WE PARK OUR VEHICLE AND TURN THE VEHICLE OFF AND OPEN THE LIFT GATE WHILE WAITING FOR THE DELIVERY TO BE PLACED IN THE BACK OF THE VEHICLE. ONCE DELIVERY IS COMPLETE, LIFT GATE WILL ONLY CLOSE A FEW INCHES AND THE HORN BEEPS TWICE. THIS HAPPENS OVER AND OVER AGAIN UNTIL WE GET OUT AND CLOSE THE LIFT GATE MANUALLY. OUR LOCAL DEALER WE JUST PURCHASED THE VEHICLE FROM HAS TRIED TO FIX THIS ISSUE, HOWEVER, FORD HAS ADVISED US THAT THE VEHICLE HAS TO BE EITHER KEPT RUNNING, OR TURNED ON TO CLOSE THE LIFT GATE. AFTER TRYING THIS PROCESS, OUR SONS IN THE 3RD ROW HAVE BEEN GETTING NAUSEOUS FROM THE FUMES. FORD ALSO STATES IN THE USER MANUAL THAT THE LIFT GATE SHOULD BE FULLY CLOSED TO PREVENT FUMES FROM ENTERING THE VEHICLE. WE HAVE VIDEOS OF THE LIFT GATE STOPPING AND HORN BEEPING THAT WE CAN NOT SEND BUT ARE AVAILABLE IF WE ARE CONTACTED.