1997 Ford Explorer Engine

EGR VALVE FAILED AT COST OF OVER $250. THIS IS PART OF THE EMISSIONS SYSTEM AND IS COVERED BY AN EXTENDED WARRANTY. I REQUESTED WARRANTY STATUS FOR THIS PART FROM FORD MOTOR CO. CUSTOMER RELATIONS CENTER IN LETTER OF 7/17/03 WITH 76,172 MILES ON VEHICLE. INITIAL "CHECK ENGINE LIGHT" FOR THIS FAILURE WAS AT ABOUT 66,000 ON 8/30/02. FORD DID NOT ANSWER MY INQUIRY, INSTEAD REFERRING ME TO THEIR CUSTOMER SERVICE REPS IN INDIA, AGAINST MY WISHES. *JB

I HAVE HAD MY1997 FORD EXPLORER FOR TWO YEARS, THE SAME PROBLEM KEEPS RECURRING. IT BECOMES SULIGISH ON THE ON SET, THAN THE CHECK ENGINE LIGHT COMES ON. 12 TIMES NOW I HAVE HAD TO REPLACE THE SPARK PLUGS, 3 TIMES I HAVE DONE FUEL ENJECTION CLEANS, 2 TIMES I HAVE CHANGED THE O2 SENSOR. I HAVE TALKED TO OTHER OWNERS THAT SPEAK OF THE SAME PROBLEMS.*AK

THE VEHICLE IN QUESTION IS A 1997 FORD EXPLORER WITH 38643KM. THE A/C HEATER UNIT WAS BLOWING OUT ONLY COOL AIR. DOES NOT HELP WHEN YOU GET -30C WEATHER AND YOU TRY TO DEFROST YOUR WINDSHIELD WITH COLD AIR. YES IT IS OUT OF THE 3 YEAR WARRANTY PERIOD BUT CERTAINLY NOT THE 60000KM. I DO NOT UNDERSTAND HOW A VEHICLE WITH LESS THAN 40000KM CAN HAVE SUCH A PROBLEM ? FORD'S ANSWER IS AS FOLLOWS: CAUSE: DIAGNOSED-TEMP BLEND DOOR IS BROKE. CORRECTION: REPLACED INTERIOR HEATER CASE. FORD REFUSES TO PAY ANY PORTION BECAUSE IT IS OUT OF WARRANTY. OTHER WEBSITES WITH SAME PROBLEM LISTED: HTTP://WWW.MIGHTYAUTOPARTS.COM/DATA/OTL1200.PDF HTTP://WWW.CARSURVEY.ORG/VIEWCOMMENTS_REVIEW_16717.HTML HTTP://WWW.EPINIONS.COM/CONTENT_66590314116

MY HEATER "SPLITTER DOOR" FAILED TO RELEASE HEAT ABOUT 4 MO. AGO AND IS STILL BRIKEN. I HAVEN'T HAD THE 700.OO TO FIX IT. *AK

BROKEN CRANKSHAFT ON A 97 FORD EXPLORER.CRANK BROKE WHILE DRIVING ON THE INTERSTATE AT 55 MPH. ALL DASH LIGHTS CAME ON AND ENGINE QUIT.FORD DEALER CONFIRMED CRANK WAS BROKEN AND NEW ENGINE WAS NEEDED AT A COST OF $4400.00.

I HAVE EXPERIENCED LOSS OF POWER IN THE ENGINE IN MY 1997, FORD\EXPLORER(PURCHASED USED, IN JUNE OF 1999) CAUSING ME TO LOSE MY BRAKES WHILE DRIVING, I HAVE TAKEN THIS VEHICLE TO SEVERAL MECHANICS (FOR DIAGNOSIS) AND HAVE BEEN TOLD THAT THIS IS A RECURRING PROBLEM, THAT FORD KNOWS ABOUT, AND THAT THERE IS SOMETHING DEFECTIVE IN THE TIMING SYSTEM, AND I SHOULD TAKE IT TO THE DEALER, FOR FURTHER DIAGNOSTICS, AFTER TAKING IT TO THE DEALER I WAS TOLD, THAT THE TIMING CHAIN AND TIMING CASETTE HAD WENT AND THAT THERE HAD BEEN A SERVICE BULLETIN OUT PERTAINING TO THIS PROBLEM AND THAT OWNERS HAD BEEN NOTIFIED, HOWEVER I WAS NEVER NOTIFIED THAT THERE WERE PROBLEMS WITH THE ENGINE IN THIS VEHICLE, THE DEALER ALSO TOLD ME THAT IT WOULD COST ME $4500.00 FOR A REMANUFACTURED ENGINE-REPLACEMENT BECAUSE THE CAR WAS BEYOND THE MILAGE OF THE SERVICE BULLETEN. AFTER PAYING $28,000.00 FOR A VEHICLE, AS A CONSUMER I WOULD NOT EXPECT TO BE SUBJECT TO REPETITIVE SAFETY CONCERNS FOR SELF, FAMILY AND THE PUBLIC AT LARGE, ESPECIALLY WHEN THE MANUFACTURER KNOWS OF THE DEFECTIVE PRODUCT (1997 EXPLORER), AND THEN TOLD THAT I MUST PAY THE AMOUNT IT WOULD COST FORA DOWN PAYMENT ($4500.00) ON A NEW VEHICLE, JUST TO KEEP MY INVESTMENT SAFELY ON THE ROAD. EVERYTIME I HAVE TAKEN THIS VEHICLE TO THE DEALER I HAVE BEEN ROBBED OF MY FINANCES AND DIGNITY. I SHOULD NOT HAVE TO KEEP PAYING FOR REPAIRS OF THIS CAR, WHEN FORD KNOWS THEY HAVE MANUFACTURED A DEFECTIVE PRODUCT. THIS IS NOT THE FIRST TIME I HAVE HAD TO TAKE THIS VEHICLE TO THE DEALER FOR EXPENSIVE REPAIRS FOR DEFECTS THAT FORD KNOWS ABOUT AND REFUSES TO TAKE RESPONSIBILITY FOR.MERICAN AUTO MANUFACTURERS WANT TO KNOW WHY THE AMERICAN CITIZEN HAS STOPPED BUYING AMERICAN CARS? WELL THE ANSWER IS SIMPLE. WE WANT TO GET WHAT WE ARE PAYING FOR ($28,000.00 WORTH)!! AND FORD AUTO MANUFACTURER, IS NOT GIVING US WHAT WE ARE PAYING FOR... INSTEAD THEY ARE TAKING US TO THE CLEANERS FINANCIALLY.. *AK

ENGINE SURGING WHEN COLD. I HAVE HAD THE CODES READ AND WILL NOT TELL WHAT THE PROBLEM IS. POOR GAS MILEAGE. VALVES RATTLING WHEN START UP OF ENGINE FOR SEVERAL SECOUNDS AND THEN STOPS RATTLING. BLACK SUTT IN EXHAUST PIPE.*AK

CONSUMER TOOK VEHICLE INTO INSPECTION STATION AND DIDN'T PASS INSPECTION BECAUSE OF THE TIMING BELT WAS MAKING NOISE. DEALER STATED IT WOULD COST ABOUT $1500.*AK

WHILE DRIVING AT 65 MPH VEHICLE SUDDENLY STARTED TO DECREASE IN SPEED WITHOUT WARNING. ENGINE HAD BLOWN.*AK

I HAVE A GENERAL RECALL, I HAVE A 1997 FORD EXPLORER SPORT, MY FRONT CAMSHAFT CHAIN GUIDE NEEDS REPLACING, I TOOK IT IN AT THE DEALERSHIP WHERE I PURCHASED, HE TOLD ME MY VECHILE IS NO LONGER UNDER WARRANTY(102000), I NED HELP WITH THIS MATTER. THANKS

THE VEHICLE WAS SERVICED ON 4/1/03 FOR THE CHECK ENGINE LIGHT. ON 4/14/03 CONSUMER ENTERED A PARKING LOT AND TURNED OFF VEHICLE IGNITION. CONSUMER RESTARTED THE VEHICLE, HEARD A THUMP, AND NOTICED THE BATTERY INDICATOR LIGHT WAS ILLUMINATED. THE DEALER DIAGNOSED THAT THE SERPENTINE BELT POPPED. *NLM

HEAD GASKET - LEAKING ANTI FREEZE

BACKED OUT OF DRIVEWAY AND PROCEEDED DOWN STREET AT ABOUT 10 MPH. ENGINE MADE A "THUNK" NOISE AND WENT INTO A "NO START" CONDITION. MY '97 EXPLORER WAS TOWED TO THE DEALER WHO DIAGNOSED THE PROBLEM AS A SNAPPED CRANKSHAFT. AT 103K MILES THE DEALER DID NOT ACKNOWLEDGE THAT THIS WAS ANY SORT OF MANUFACTURING DEFECT AND EMPHATICALLY STATED THAT THEY'D NEVER HEARD OF THIS PROBLEM. THEY REFUSED CUSTOMER REQUEST THAT THEY REVIEW NHTSA WEBISTE FOR HISTORY OF PRIOR REPORTS. THE DEALER STATED THAT THE ENGINE WAS ONLY DESIGNED TO LAST 100K MILES BUT THAT MIGHT BE EXTENDED WITH REGULAR OIL CHANGES. THIS CUSTOMER ASKED IF ENGINE REPLACEMENT AT 100K MILES WAS AN EXPECTED EVENT AND THE DEALER REPEATED THAT IT COULD BE. FORD'S NATIONAL CUSTOMER SERVICE WAS NO HELP. THE ZONE MANAGER WOULD NOT MEET TO DISCUSS THE PROBLEM. CUSTOMER PAID $4,800 TO REPLACE THE ENGINE. CUSTOMER KEPT THE BROKEN SHAFT WHICH SHOWS MULTIPLE INTERNAL SURFACE TEXTURES. TO DATE THERE HAVE BEEN OTHER COMPLAINTS ABOUT THIS SAME PROBLEM WITHOUT A RESPONSE ON THIS SAFETY AND MANUFACTURING ISSUE FROM FORD. OTHER WEBSITES REPORT FORD EMPLOYEES AWARE OF THIS PROBLEM, LOOSELY REFERRED TO AS A "STACKING OF TOLERENCES" WHEREBY THE TOLERENCES EXERT PRESSURE ON THE CRANKSHAFT JUST BEHIND THE KEY WHERE IT ATTACHES TO THE DAMPNER. THIS IS REPORTEDLY NOT A CONDITION THAT THE OWNER CAN PREVENT, DIAGNOSE OR OTHERWISE BE AWARE OF UNTIL THE CRANKSHAFT BREAKS. FORD REPORTEDLY CANNOT MAKE A PRIOR DETERMINATION EITHER, SEEMINGLY LEAVING IT TO CHANCE WHETHER A VEHICLE WILL HAVE PROBLEMS. CERTAIN ENGINE COMPNENTS ARE EXPECTED TO FAIL DURING ENGINE LIFE SUCH AS WATER PUMPS, ALTERNATORS AND SO FORTH BUT MAJOR COMPONENTS SHOULD NOT. FORD SHOULD ADDRESS THIS ISSUE BY REVEALING THE DESIGN LIFE OF THE CRANKSHAFT. J.D. POWERS RELAYED TO THIS CUSTOMER THAT CRANKSHAFTS ARE ROUTINELY DESIGNED TO LAST 200 - 250K MILES, CONTRARY TO DEALER ASSERTATIONS. THE NHTSA NEEDS TO INVESTIGATE THIS ISSUE AND TAKE APPROPRIATE ACTION.

I WAS MAKING A LEFT TURN IN MY 1997 FORD EXPLORER. ALL OF A SUDDEN THE CAR ENGINE JUST DIED AND I LOST STEERING POWER AND THE CAR WOULD NOT START AGAIN. AFTER HAVING IT TOWED TO THE DEALER THEY EXAMINED THE VEHICLE AND TOLD ME THAT THE CRANKSHAFT HAD BROKEN AND THAT IT WAS UNREPAIRABLE, AND THAT MY ONLY OPTION WAS TO HAVE THE ENGINE REPLACE. FROM MY UNDERSTANDING IF I HAD BEEN TRAVLING AT A HIGH RATED SPEED I COULD HAVE BEEN SERIOUSLY INJURED FROM THAT PIECE BREAKING OFF.*AK

ENGINE IS A 1997 4.0L SOHC. THERE IS A VERY NOTICIBLE MISS IN THE TIMING AT IDLE. WHEN THE VEHICLE IS SITTING STILL, IT BUCKS AND SHUDDERS THE WHOLE TRUCK, BUT THE IDLE SPEED NEVER VARIES MORE THAN 100 RPM. HAD SAME PROBLEM WITH 1991 EXPLORER 4.0L. DEALER RAN ON THE VEHICLE AND COULD NOT FIND ANY PROBLEMS. MECHANIC SAID THIS IS COMMON WITH THESE ENGINES. DT

THE CONSUMER STATED, WHILE DRIVING, THE CRANKSHAFT SHEARED OFF. THE CONSUMER CONTACTED THE DEALER AND WAS TOLD THAT THERE WAS NOTHING THEY CAN DO.*SCC

TIMING CHAIN WAS MAKING A RATTLE NOISE AND WE HAD IT CHECKED OUT AND THEY SAID THAT THEY HAD A SAFETY RECALL .*AK

THERE IS A CONSTANT RATTLING NOISE WHEN DRIVING. DEALER DETERMINED IT WAS THE TIMING CHAIN. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

THE ENGINE LOCKED UP AND WAS REPLACED TWICE, THE DEALERSHIP REFUSED TO PAY FOR ANY REPAIRS. *MJ

CRANCKSHAF/PULLEY DISCONNECTED FROM ENGINE. *AK

WHILE DRIVING CRANKSHAFT SHEARED OFF. VEHICLE THEN COMPLETELY SHUT DOWN. CONSUMER CONTACTED THE DEALER. HOWEVER, PROBLEM HAS NOT BEEN RESOLVED AS OF YET. *AK *TT

I HA D A WARRANTY THROUGH FORD MOTOR CO. THEY WILL NOT HONOR IT NOR WILL THE DEALERSHIP I COMPLAINED ABOUT THIS LOUD METALLIC RATTLING NOISE THEY (THE DEALERSHIPS SERVICE WRITERS) SAID THAT THE PROBLEM WAS FIXED BACK IN OCTOBER IT WAS NOT NEARLY A HALF A YEAR LATER THERE WAS ENOUGH ENGINE DAMAGE THAT IT NEEDED TO BE REPLACED MY EXTENDED WARRANTY STATES "IF THE FRONT CAM CHAIN GUIDE IS NOT FUNCTIONING PROPERLY IT WILL BE REPLACED BY FORD FREE OF CHARGE ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED BY THIS EXTENDED COVERAGE" AGAIN THIS EXTENDED COVERAGE IS NOT BEING HONORED BY FORD OR THE SERVICING DEALERSHIP. *AK

WHILE DRIVING VEHICLE COMPLETELY SHUTSDOWN WITHOUT WARNING, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK

WHILE IN MOTION, THE VEHICLE DEVELOPED A PROBLEM WITH THE ENGINE. THE CAUSE OF THE VEHICLE FAILURE WAS THE CRANKSHAFT. THE CRANKSHAFT HAD A CRACK HALF WAY THROUGH WHICH HAS BEEN THERE FOR A WHILE DUE TO WEATHERING ON THE AREA. *JG